Newton Ford South US, Shelbyville

I went in last month to get another vehicle since I totaled. Thomas Young was so kind and very helpful. I saw 3 different vehicles online that I was interested in 2 of them was at the Ford lot but the other was at Newton Nissan. And Thomas was kind enough to pick the other vehicle up so I could look at it and I instantly fell in love with. Thanks to Thomas I walked away with 2014 Nissan Pathfinder. It is exactly what I needed. If I need another vehicle again I will definitely be back to do business. Highly recommend

Newton Ford South was excellent on communication and willingness to help. My 16 year old daughter wrecked her first car and I spent about 6 weeks in a TERRIBLE used car market looking for her a cheap/dependable replacement (and those 2 words don't often go together in current used car market). I was floored at how many dealerships - both the big name ones and the little local used car dealers - never even bothered to respond when I called/messaged to get details on various cars. Newton Ford South - Brian (manager) and Chase (salesperson) in particular - responded immediately to my texts. The Altima I was interested in had just been traded so pics weren't online yet but Chase checked on it, sent me video/pics of it, answered several other questions, drove it, and even had roughly agreed upon price before I left work early and drove 30 minutes out of town to test drive and check on it. Unfortunately for me the car wasn't quite as good as I hoped. Most of that was just minor issues (very much expected in the price range I was looking) and fact that they hadn't had time to do a full detail on it yet since it had just been traded. My only real complaint is when I first got in and rolled windows down the driver side window would never roll back up - I think an electrical switch problem. I would have hoped that their quick inspection would have at least verified things like windows rolling up and down/switches working etc... That's only reason I gave 4 stars instead of 5. Brian and Chase offered to get that and other minor things fixed and even followed up the next day to say it was being taken care of. We ended up buying somewhere else but I definitely feel comfortable recommending Brian, Chase, and Newton Ford South due to how helpful and responsive they were. Good experience.

Dillon Davis was such a huge help! We’ve been searching for a car for a very long time and felt like we were going to have to settle. He helped us out finding the perfect car for our growing family with the perfect price! Thank you so much Dillon!

Dylan was a spot on sales person! We stopped in at a late hour to just do a quick check to see where we stood with the value of a trade in and ended up trading both of our vehicles. Thank you and the entire finance team for working so hard to get us the perfect truck. PS. thanks for your patience as we were exhausted from being out shopping all day for RV's.

I'd give 0 if I can. I went in looking for a car under a specific price range since I felt I don't need to spend more than what I decided for a car. Sales man laughed and looked down on me. While looking at a car in my range my dad asked about a suv that his gf would be interested in. Sales man once again laughed and said you are not able to afford that. Very unprofessional of that young salesmen to act that way. I'll happily take my business to another dealer where respect is treated. Just because I got pre-approval by ascend for 65k doesn't mean I need to spend it all.

Excellent customer service! Great communication! Great buying experience overall! I highly recommend you visit this dealership! Brian Hosier was the best!..

Great experience with my sales associate and finance. Listened to what I was looking for a vehicle. Will highly recommend to anyone looking for a vehicle.

Actually started repairs at my appointment time, the truck didn't have to sit there for a week like I had experience at other dealers.

Go see Ford Newton South and sales rep Charles Bobo for any of your vehicular aspirations!!! They can help you find anything you are looking for, whether it is on the lot or not. Charles will help you get the best deal and the best service!

Great buying experience. Brian, Ken and James were fantastic and made the buying experience pleasant, efficient and stress-free. They were incredibly professional, responsive, patient, and worked with me to reach my purchasing goal. I drove from Knoxville to do business with them...and will gladly do it again. Highly recommend!

I took my car there to have the transmission fluid changed. They went above and beyond to do what they could to get it done. Awesome job guys. Thank you so very much I really do appreciate it. 😊😊

This place was great they got me in a vehicle even when I have very little credit at my price range where others wanted more of a down payment then I could offer or a co-signer if you need a new car and looking to build credit its a great place to go Gabe Stewart helped me through it all he got me a new vehicle and some great tips to improve my credit thank you so much Gabe of newton ford

I had a Great Experience at Newton Ford South! They have excellent customer service and I would definitely ask for Gabe Stewart!

Very good experience. I'm not a youngster and bought many cars over the years but never like this transaction. I found a car on line and sent a message on Sunday when they were closed. The Internet Manager, Brian Hosier responded quickly, and got back to me Monday to answer all of my questions. He got the sales person Ken Smith involved. By Friday my new toy was delivered to me. Did I mention I never went to TN from GA? They made it easy. I never bought a car this was (not seeing it or driving it) but I was very comfortable as they were responsive and gave me all the information I requested. And, it was a good deal! Thanks.

That was easy!!! I inquired about a vehicle on the lot and within 24 hours I am the proud owner. Thank You for making it easy Dillon Davis!! You did it again!!

Dillan Davis was great. I went to look at one of the new ford maverick they had a bigger one than what I was originally looking for. he explained the vehicle to me in terms I could understand. never pressured me to buy more than I needed. I ended up going back and ordering me the maverick I wanted and am looking forward to getting it in.

Charles was very personable and professional from start to finish. He worked hard at getting us the car we wanted with the price. We will definitely buy our future cars from him.. He was very willing to help getting us to what we needed to drive off the lot. It was a pleasure working with him. He did not push us, he only asked what we needed.. Our experience was amazing and we had a great time getting to know Charles. The finance experience was good as well.. — Angie from Nashville TN

They really helped me buy out my vehicle at the end of my lease when dealers in Murfreesboro (Ford of Murfreesboro) wanted to charge me ridiculous amounts for a non required inspection and warranty. If you're in the same position and don't want to be extorted, drive South and ask for Lisa Cook and you'll get a fair deal and great service. Dealt with quickly and as a human being not an open wallet.

We were so pleased with our experience tonight! Our salesman Thomas Young was amazing! During our test drive the school called and we needed to pick our 3 children up immediately (missed the bus). He was happy to ride with us in the car we we're testing! He also kept them entertained while we completed all paperwork! This was really a great experience all around. Even if I would not have left with a vehicle today, I would be leaving a nice review! Hope to do business with you again soon!

Friendly enough staff although this makes week-5 of not having my 2018 F150 due to transmission and cam phaser problems (6-weeks total, 5-weeks continuously - and counting). Ford will not commit to a timeline when a new transmission will be shipped. Replacement of a truck under warranty with an EcoSport car is not acceptable for this length of time.

I was in an accident and my vehicle was totaled, so I was not excited to be car shopping at that moment. I met with Chase Carter at Newton Ford and his patience and understanding made the whole processes so much better. I was able to get a new 2021 Nissan Versa and I love it, Chase was great to work with and it was overall a great experience despite my circumstances. I will defiantly go back next time I am looking for a new vehicle!

Dillon Davis was great. He went above and beyond for us to trade in our 2015 truck to upgrade to a 2017 truck. Thank you so much.

Purchased 2 vehicles here before - looking at getting another due to previous good experience. Looking at a Bronco I was quoted 20K over sticker price - sticker is ~45K and they were charging me close to 65K. Vehicle was marked up almost 50% from sticker! This price gouging should be illegal. Stay away from Newton, and stay away from Newton's internet sales Brian H. who was rude and insulting, but perfectly fine with me paying 20K over sticker.

One of the best dealership in area with very nice and comfortable amenities while you wait. Like that you can see your vehicle while it's being worked on and not tucked away in some corner

My experience with this Dealership was AMAZING! It literally couldn't have been any better... I am now in the car of my dreams - thanks to Newton Ford South! Thank you for everything...

Excellent truck buying experience here today. Wendy, Aaron, Alex, Charles, and the service team were all terrific. Everyone was super accommodating during the sales process, they allowed me to borrow a car to drive to lunch, and I was able to use a desk to work while accessories were installed on my new truck. Will definitely keep this dealership in mind for future vehicle purchases. Thank you!

Had a pleasure doing business with Newton Ford South! Go see Chase for your vehicle needs! Thank you to Josh as well!

We can’t thank the team at Newton Ford South enough for their help with the purchase of our 2021 Bronco! We experienced incredibly quick and informative responses to all our questions and a super smooth delivery and purchase process.

Dillon Davis helped me get the truck I was looking for. Great service - the experience was easy. A month later my wife got her Jeep!!! Brian B

Bought my F-150 December of 2020. The staff at Newton Ford South have always gone out of their way to make us feel at home.

We had a great experience at Newton Ford South. We traded in a great truck for a great Explorer. The deal was quick and fast. Chase Carter took great care of us. He was polite, efficient and a great salesman. We will certainly be going back.

Thank-you Dillon Davis and Newton Ford South for putting me in my new 2021 Ford Escape. You were most patient with me as I was not sure of the model that would best suit my needs. I was needing a smaller SUV with lots of automatic features . Mr. Davis kept talking with me to see my need and match me in the right vehicle. The paper work went smoothly and a very good trade was made. Thank-you again for MY New Ride !

Worked with Dillon Davis on my recent purchase of a new F-150 from Newton Ford in Shelbyville. Dillon is an excellent guy. Very personable and professional. It was a pleasure working with Dillon and the team at Newton. They are a great crew. Can’t wait to see everyone at the new store.

Dillon Davis was absolutely amazing. He was very knowledgeable and made the experience of me buying my first car very smooth and easy. You can tell he truly cares about his customers and is not just trying to make another sale. Thank you for all your hard work and patience, Dillon!

We had a fantastic experience at Newton Ford South. Dillon Davis was our sales agent and made the process as smooth and effortless as possible, which is saying a lot when you’re also trying to contain 2 toddlers!! He went above and beyond to help with my girls, while also getting us in to our (much needed) new car!! Thanks Dillon, you rock!!

I had the most wonderful experience working with Lisa to get my new Ford! She is patient, helpful, knowledgeable, and friendly. I will definitely look her up for our next purchase!