New Brighton Ford Silver Lake Rd, New Brighton

Very pleased with the customer service I received while searching for a new vehicle. Jerry took great care of me. I had a bad experience at the ford in Elk River and didn’t get treated very nice. I was referred to Jerry. I am so glad I met with him. I love my new car. Best purchase I have ever made. Highly recommend!!! The rest of the staff is also very nice to work with. Thanks everyone for helping me get into a car I love.

Best dealer I have been to I have been having problems with the new 10-speed transmission and brought it in there was no code or anything but they decided just to tear apart the transmission just going off my word and found the problems. Everyone tells me that they get sent off by other dealerships and get offered no help with this same issue but not here they actually care about your vehicle working the way it should. May I add Dan hunt is the man to get ahold of when getting service done here he makes the process so easy and will get you in soon like he got my truck in the same day when other workers there were saying a week.

The Finance Manager Jerry Carroll was amazing by helping me get a vehicle I could afford. The Sales team Martin was awesome going above and beyond to setup our new vehicle. I would highly recommend buying from New Brighton Ford.

If u r looking for a new or used vehicle. Check out New Brighton Ford. They have a great selection of vehicles. Our sales consultant Bobby Grado, he worked with us until we found the vehicle we wanted. He was so patient, and so kind. And not pushy like some dealerships. They treat u like family. They truly care about their customers. We have rated New Brighton Ford 5*stars. And we will never go anywhere else. Stop over there. U won't be sorry. Thank u New Brighton Ford.

Great experience! Dave was no pressure and found us exactly what my wife wanted! Not an easy task considering the supply chain issues going on in the car industry currently. Sam was super easy to work with on the financial side as well! Quick and easy process overall, would highly recommend. We will be back when it's time to turn in the baby Bronco for a full size one!

New Brighton Ford was an exceptionally good choice to purchase my new Bronco. They kept me in the loop through the whole order process and di dnt play any markup games. All the staff were professional and kind. I will keep them in mind for any future purchases

Better customer service than previously experienced in the service department. Renee was great. The courtesy ride back and forth to home was expectional. Thank you.

The sales gentlemen was very professional and courteous. I used my Ford Pass miles and all is well.

The sales person is new and he treated us with respect he let us know he is new at this he is a great salesman I will buy another vehicle from him

The service tech a service manager were pleasant and friendly. The issue I encountered was a misdiagnoses of the reason I brought my vehicle 2019 F-150 in for service. Within a few miles after the vehicle was picked up the loud clunk was back when the vehicle shifted gears which was the reason it was brought in for service. The service preformed was a rebuild of the rear differential which was the result of the transmission not shifting smoothly. I immediately made an appointment with North Country Ford they diagnosed the issue as low transmission fluid & a computer reboot was needed. Problem fixed !!

This place is absolutely the worst to bring your vehicle for a repair. We brought or ford in for recalls. We were led to believe it would only be a couple hours and after three days with multiple phone calls and voicemails we were told it will be several weeks for our recall is complete. Absolutely no discussion about it possible taking longer then a day, now we are waiting even longer to try and get a rental car, never received any updates and they tried to tell me that all ford recalls take this long 😂😂. I will never go there for service or a purchase again. I would suggest everyone stay away from this dealership.

It's never a good time to have your vehicle down. Hats off to Dan Hunt, turning a negative situation a good experience. He set forth the explanation when he would contact me with updates. No need to play phone tag or left wondering because he always follow through. Thanks!

This review only pertains to the poorly-run Service department at the New Brighton Ford dealership. Non-existent communication has been a constant problem with this place. I had to call to check on the status of my car at least 4 times; left a voicemail twice. I did not hear back from anyone from the dealership until the third day … after calling multiple times trying to get a hold of someone. The person I worked with – Tim Hooper – was extremely unprofessional. No apologies or reasoning as to why there was no communication. This isn’t the first time this has happened. The last time I brought my car to this place … the same thing happened. But I decided to let it go. Doesn't look like things have improved. Communication is definitely not one of their strong points. Also, I made an appointment to bring my car in. I was told it would take a day or two. They did not even work on the car till the third day – after I had called repeatedly to check on the status of the repairs. Not sure what the point of the appointment was. The repairs were going to cost me about $2000. Based on the appalling experience with the Service department thus far, I decided to have it fixed elsewhere. I’d rather give my business to a place that will treat their customers better. Needless to say, I will not be bringing my car to this dealership in the future, and I would encourage other people to stay away from this place.

I had a great experience with the staff at New Brighton Ford when purchasing my new Ford Escape. Everyone was very helpful and took the time to explain things very clearly. I even had a second " refresher lesson" on all the features of the car. There were no surprises in the financing and an added bonus was the suggestion to get the state parks license plate at the time of purchase. It was perfect timing and a great idea. It will get me into all the parks without purchasing a sticker each year! Thank you to everyone at New Brighton Ford for a great experience!

Stay away from this shop. I took my truck in there for the noise coming from the back of my vehicle and I told him that it had new brakes and rotors on there but still wasn’t sure what was causing the problem. They kept my truck for a whole day without calling me. I had to call three different people just to get a update on my vehicle. they check my rear brakes and rotors and then call me back telling me that I owe over 100 for them checking the brakes and rollers and they said everything was fine and they had to send my truck over to a different part of the shop and it will be a extra 195. I ask to speak to a manger and they wouldn’t put a manger on the phone they kept telling me the manger is in a meeting into 5pm ( they close at 5pm) I told the Service rep to have the manger call me right away. I end up hanging up with the service rep calling back and ask to be transferred to a manger. I left a voicemail and I still haven’t heard back from management and it been three days since the incident. I would not be returning here again worst place to do business with.

Ordered my maverick through new brighton ford.had a great experience. Martin salgado was very helpful along with everyone involved in my purchase. Very knowledgeable and highly recommend them.

We haven't had to buy a new car OR had a car payment in many years. A few months ago when our car stopped working and the cost to fix it was too great, we knew we need to look at options. Our previous car was a 2012 Ford Focus & we knew we wanted to get another Ford. I called New Brighton Ford for guidance and they had one of their Sales Consultant's; Bobby Grado, return my call. I was reluctant to talk to a "car salesperson" at all and really didn't feel like I would trust any of them. Immediately upon talking to Bobby, I felt my mind & apprehensions ease, I felt like he was someone we could definitely work with that would not try to take advantage of our situation, he was friendly, knowledgeable, happy, energetic and it seemed like he really cared about making us happy within the criteria we had to adhere to. Bobby asked the right questions so that he could have a couple cars ready for a test drive when we stopped by later that day. Upon meeting Bobby, we truly felt like we could trust him and that he genuinely wanted to work with us & meet our needs without allowing us to exceed our financial restrictions. He had two cars set aside for us to test drive. Amazingly they were both great but one of them was absolutely perfect (2018 Ford Escape) and we loved it and still love it and kind of still can't believe it's ours! Everyone we worked with at the New Brighton Ford was friendly & nice and readily available to answer any questions about the process. Their service is right there too making scheduling an appointment for service easy & convenient and I have faith in the quality & expertise of their knowledge and work. To summarize, if you are in need of a new or used car and are leery of car salespeople, I recommend you contact Bobby Grado with New Brighton Ford!! I'm sure he would be happy to help you meet your needs with no hassle or frustration. This is what buying a car should be like all the time! Thank you Bobby and thank you New Brighton Ford!

As a first-time buyer, the team really helped explain and work with me through the process, making it a breeze. They also listened to my input, which made me feel respected and like I was being treated fairly and with care. I would definitely recommend to any and all looking for a vehicle for any reason.

David and Sean provided me a truck that met my expectations, and they provided a great level of service throughout the entire purchasing process.

I would literally buy a new car before dealing with this place again. I first called and asked if I would be able to be looked at right away when I arrived and I was told over the phone that they would be able to get me in immediately when I arrived. And when I arrived I had to wait 5 hours before they could even look at my issue. When I arrived I had also informed them of what the problem was and what they needed to fix it (which is half of their job). I had informed them that the tail light was out and that they needed to order a new assembly and they insisted that it was a bulb. (You would think they would know they’re own Ford manufactured mustangs tail light was led). If they would have listened they could have had the part their by the time they finally got around to looking at it. But instead they called me and informed me that the whole assembly had to be swapped out. Which is what I told them in the first place. So I had to come back the next day because by the time they ordered the tail light it was too late. I come back the next day to another long wait before my car can be looked at, to find that the replacement tail light was physically broken. After they finally got another tail light and replaced it I left very disgruntled only to find when I got home that they forgot to put in a piece of the tail light. (I won’t complain about the scratches accrued by my car during the installation of the tail light). So I call them to setup an appointment to get the part they forgot added to the car. On the phone I try to explain what part they forgot but they barely take the time to try and figure it out before saying “just bring it in so I can see because I highly doubt we forgot a part. I would say I’m surprised by the fact that, I could have very easily explained over the phone to a knowledgeable individual what piece was missing but I shouldn’t be surprised after the LED incident earlier where they didn’t know that their own car used LEDs and not fluorescents. So I drive to the shop only for some kid to come out and go “oh yeah definitely forgot that, I’ll order it for you” and that was about 3 weeks ago. So I called back today and was told by the guy I had been working with the whole time that he’s not here and I’ll have to call back tomorrow. As if their system doesn’t track literally anything, yeah f****** right.

My turbo on my F150 was leaking and had to be repaired. Tim did a great job in service but when I found out that the extended warranty that I purchased from Saxon didn't cover my work because of "fittings and hoses" I was not very happy. To me, extended warranties should cover any work being done on the power train. I had to pay $1,962 to get my truck fixed. Tim worked with the warranty company and I also called them but they wouldn't budge. I will never buy another extended warranty on any vehicle. Saxon service did a good job, Saxon warranties are worthless.

This is the standard car dealership experience. I was speaking with Chantel via email and provided the exact specs I wanted for a new F-150. Instead of meeting the needs of the customer, I’m sent links to trucks that don’t meet my needs. When I respond asking for a pricing on the custom order specs I sent I’m asked to come in to the dealership. I respond saying I won’t come in until I have a price in hand. I’m then sent links to more trucks that don’t need my needs. Either this staff is incredibly incompetent or more likely just playing the car sales game. They get two stars because at least they were quick to respond. Granted, it was with information I didn’t want.

Avoid service here if possible. Very expensive repairs. My car was there a full day without even being looked at. I had been told to drop it off Thursday AM. Wasn’t looked at until Friday with close to zero communication (unless I called). They are either overbooked or inefficient or both. As one bright spot, Tim does a good job with in person customer service/calling people back.

Do NOT purchase a vehicle from here. They will knowingly sell you a car that needs major fixes but when you ask them to look at it they will beat around the bush until your 3 day or 300 mile exchange period passes. Or they will simply lie and tell you that the issue doesn’t need to be repaired at this time. But 4 other mechanics tell you to otherwise. I would of have 0 stars if that was an option. Take your business to a more deserving dealership.

We bought a used truck from them and they encouraged us to buy the after market warranty for peace of mind. Fast forward a year and our engine went out, Warranty Solutions did everything in their power to not pay for the engine and the dealership washed their hands of us. We provided all service records for the vehicle and it should have been covered. I have had a few cars with extended warranties and have never had issues like this! Stay clear of this dealership as they don’t stand behind the warranty they sell you (which they make money on)! Also stay far away from Warranty Solutions.....

On my way to work I had a low pressure light come on, stopped by the Quick Lane at New Brighton Ford. Terry had me fixed up with a new tire and suggested I use my Ford Pass Reward points to pay for it. Service was done before I had to leave work. Thanks.

I wanted this to be a good transaction, turns out it's anything but. Terrible customer service. Experiencing buyers remorse now. It's a good thing the Ford is nice to look at because that's all I can do, now that my plates are almost two weeks late and the temporary tag is expired and can't be driven. I will most likely tell people I bought it from another dealership so they don't go to this one. The sale is complete which appears to be what matters most, sad. Buyers remorse is not a good thing folks, shop around so it doesn't happen to you. Recommend? Not at all.

My first and only experience was pretty brutal. They did a warranty covered repair and then tried to bill me for it. I had to look up my Ford warranty and point out to them it was covered. Additionally I told them I had a tire that wasn't seated properly and asked them to fix it. They claimed to have fixed it and billed me for it. Two weeks after my appointment my low tire pressure alarm went off again, turns out they replaced the valve stem which was never an issue. So my impressions of this business is they are incompetent, don't take the time to listen to why you came in, and rush you through as fast as possible making mistakes and overcharging you. Brutal.

Martin Salgado was great! I purchased a 2021 Ford F-150 from him on Saturday. He made the experience quick and easy. Also thanks to Brandon and Luke! Once we chose the vehicle, the paperwork went very fast. They were all very efficient. I will be back! Thanks again!!!

It took two days to literally push a button to fix our truck. The service person never called us to explain. He was very rude when we would call to find out about our truck. The other people were very accommodated. I'm giving a low score due to the service guy.

Just bought a brand new f150 they made the whole thing super easier and quick. I've never bought a car in such a short amount of time usually it's a all day thing. Very fair with my trade value as well. Andy asp is awesome Update: original review was from 2017 since then I don’t see any familiar faces and the old values don’t seem to be here. Marking cars above MSRP seems unethical which is what they do here. I’ve bought 2 new vehicles here years ago. They no longer are the quick no hassle dealer they used to be. First of all the sales guy didn’t know which engine was in the car I test drove. They dragged everything out in a stereotypical high pressure sales environment. I’m going to be doing more research before I give them anymore of my business.

So long as you know that somebody has to pay the light bill and that a business needs to make a profit, New Brighton Ford is a fair dealer

The dealerships shuttle service was to take me to a rental car facility but took extra routes and put me at an even further distance from my work. Causing me to be late for my own job. Especially, when there was an Enterprise much closer to the dealership. Made no sense. When repair was finally completed over 3 days, I was left with a car that was not fixed. Wiring was wrong and making the vehicle unusable. Car was not washed and mechanics left garbage inside vehicle. After more additional days, the car was repaired correctly. The dealership was asked to honor a 10 percent off Ford coupon but was only given 4 percent off instead. Considering they're mistakes and the inconvenience, the dealership made a poor choice. Unfortunately, I cannot recommend this service shop to anyone nor will I chose it ever again. Nightmare experience.

David and Sam were amazing! Very professional, moved me through the whole process quickly and respectfully! No pressure, just what I wanted. Thanks!

I had a really great experience buying my F-150. The staff is very helpful and willing to go the extra mile. On the day of my vehicle purchase, there was nobody in to detail the vehicle. The salesman filled up the tank for me and tried to detail as best as he could while my financing was being taken care of. Ive never had a salesman do that before. Good people, good service. This is a wonderful place to buy.

I just bought a 2016 Ford f150 pickup. I never owned a pickup truck in my life. So I did not have much experience and knowledge. I made appointment with 4 Ford dealerships in the Twin Cities area. When I talked to Dennis Steen over the phone at New Brighton Ford, he told me to come over, and also affirmed that he will take care of me. I honestly can say, I never met so welcoming, charming and friendly sales person in a car dealership. He is so easy to deal with, as he is very detail and transparent. I was suppose to go to two other dealerships, which I decided to cancel the appointments after I went to New Brighton Ford, and met Dennis. The price was reasonable, the process was fast, and the service was great. I bought the truck next day. The finance manager Wes Taylor was very knowledgeable, professional and patient. I am very satisfied with the purchase and the process, and I would recommend anybody to New Brighton Ford. Thanks for your great service, New Brighton Ford. You deserve to be recognized!

Brought my vehicle in for a check engine light. From drop off to pick up they did a great job keeping me updated. Would highly recommend these guys if you need your truck fixed.

I bought my dream truck at New Brighton Ford in January. It is a very nice looking 2016 F150. I had some issues with it after I bought it (not Apple Car Play equipped, recall issue that hadn't been addressed, not updated to the latest version of SYNC 3), but Andy from service department took very good care of me. He went above and beyond to make it right and I really appreciate that. I wanted to buy local, which may be a little more expensive, but I want to invest in the community.

I bought a 2010 Dodge Jouney from this dealership a few months ago and I highly recommend this establishment to everyone who asks me where to buy a vehicle. The entire staff works very hard for every customer. I went there with 2 others and we had been there a few hours because of the paperwork and we were starting to get hungry. Our salesman was incredible! He pulled out some snacks he had in his desk drawer and offered the entire stash of goodies to us. I will be purchasing my next vehicle here because of the wonderful staff. Thank you New Brighton Ford for making my car buying experience a wonderful one!

I would not recommend doing business here. I had several issues with the service center. They don’t return your calls. I finally got ahold of someone and they told me that it was an easy fix and to come in during service hours. I drove out and found that the hours did not match the hours on google or posted on the actual service door. Highly recommend going to Morries. They made it super easy for me. They have a valet service for my car. They come to my house to pick it up and drop it off after the service is completed. Amazing! Don’t wast your time or money at New Brighton Ford.

March 2018: My lease was up and I had plans to get out of my lease and go to another dealership. I went in and had a great experience with Rich Schmitt. He listened to all of my experiences. Listened to what I had hoped to drive away with and was very helpful. Not only did I get I to a vehicle that had what I wanted, it also fit my budget. He went above and beyond to fix the wrongs that happened in October. The service man that I had worked with had been let go and that gave me more ease to come back k owing I would not have to deal with him again. I knew that New Brighton Ford was a family oriented dealership and this experience proved that again. I am please that New Brighton Ford listens to their costumers and makes it right. (They had also called me to make it right in October) October 2017: If I could I would give a 0... Had a bummer of a time getting my vehicle fixed... my car, a 2015 Escape just did not start on Sunday morning. I called roadside assistance and they towed it to New Brighton Ford. On Monday I was not offered a loaner car or a rental car fee cover, was told the car was fixed around 1:30 PM. I showed up around 5:00PM, they brought me the wrong car and then had to find mine, dead still... without a loaner or rental offer again... they did shuttle me home... Was called Tuesday mid morning and was told they gave my battery to another vehicle and I still need to pay and the best they can do is give me a free oil change?! Oh and I LEASE my car from them! I cannot believe that this is how I am treated as a 5 year loyal customer! Look elsewhere! Update: I went to pick it up, my invoice was not at the cashiers, no car wash, my service manager was not answering his phone, didn’t come when paged and I still had to wait for another 30 minutes... Just a lot of lip service. ALL THIS OVER A DEAD BATTERY! It was $275 for this service people!

Went smoothly, the one criticism is the truck I purchased came with weather tech floor mats. Who ever cleaned up the truck I think sprayed armor all on them. Looks great but very slippery.

I took my 2014 Ford Focus in on a recall; however, it ran WORSE after I had the work done. I had trouble getting anyone to put my calls through to set up a time to have it redone. In the meantime, I took the car to another mechanic for new tires, and had him look under the hood; he looked and said what he thought, but didn't touch it at all. Then, finally - I got hold of - Andy Hurry in the shop!! He got me in the next day, and it was completed in a timely fashion, and when I drove it home, I was AMAZED! When they had "fixed" the recall the prior week, my car came back to me shaking/vibrating in park when started and at every stop. I have been the only driver ever of my vehicle, and knew something wasn't right. But after another mechanic mentioned that covers didn't appear to be put back in place correctly, but he wouldn't touch it - I had to bring it back. When the car was done the SECOND time, it ran as smoothly as the first day I drove it off the lot brand new. Very satisfied with ANDY and him "making this right" for me. Women KNOW when their own car has a problem!

My overall experience was OK, but there were some hidden items that I didn't know about that the dealer was aware of. After getting the truck home and finding out the e-brake was faulty and stranded me, I found paper work that stated they new about the issue but refused repair. I understand if you are trying to make as much as you can on a used vehicle, but at least let the customer know so they don't use the faulty item and can have it fixed. It not only cost me the price to fix, but also the time I was stranded with the truck. I hope they read this review and take this into account for future buyers. Be honest and up front and you will have a customer for life.

We have been waiting months for our local Ford commercial vehicle dealership to locate and acquire the parts to fix one of our work trucks while under warranty. Out of frustration, I searched google for the part and came upon New Brighton Ford. When I spoke to the gentleman in the parts department, he was extremely helpful and gave me the information needed to point my large commercial dealership in the right direction. At a time when parts are hard to find, it is important to work with a dealership that has the know how to get your vehicle back on the road and New Brighton Ford has demonstrated that. It sounds like I'll have my truck back within a week! I can't thank you enough.

Service- left my van to get the filter done they fixed it, 1 week later my check engine light is on. When to get it check and they told me the filter need to be change and get something else fix with the filter. I told them I just got the filter change but someone from service never mentioned me I need to get the other part fix. Now my filter is damaged and I need to get that fix again because those people never said anything about the other piece. They wanted charge half the price. Which I don’t understand why if it there fault they need to get it fix. They are also in bad communicating. Don’t even get a update on my van. Now my husband is missing 3 days of work because they can’t do their jobs right.

Recently made an appointment for a recall, arrived and was told they didn’t have the parts. Since I had it there I requested they give the vehicle a once over since the front end seemed like something was loose. They later called and said I needed an alignment. Cost was almost twice that of a tires plus. $200 ouch.

Fast, friendly, great service! Took my F150 in to have the upper control arms replaced. They did the work on the day it was scheduled. I had my truck back in less than 24 hours.

Dave and Sam were amazing to work with! They answered my questions amd were patient with me and they explained everything clearly and thoroughly. At no time was I uncomfortable and I never felt like they were being pushy or dishonest. As a single woman that especially means a lot to me!

I recently purchased a new vehicle from the New Brighton Ford dealership. The staff was very knowledgeable about my car and assisted me greatly in securing a loan for the vehicle. I would definitely recommend buying your next car from this dealership!

Purchasing my 2022 F150 truck at New Brighton Ford was a good experience. Martin was very helpful in answering my questions and explaining the new truck features.

I originally went there to test drive a new F250. When I got there my family and I were kind of hesitant. If it had not been for Dan coming up to us and asking if there was anything he could do to help us out I don't think we would have actually searched for a sales person to help us out. Even looking back we never went there thinking of buying and we ended up driving away with the most amazing F350. I just want to say thank you very much you guys are very helpful and you gave us a reasonable price on our trade in. I wish it could have been higher but I understand the market and know that you guys have to make money to to keep your doors open. I wish you all the best and I feel my next vehicle purchase will be thru there again.

The worst service I’ve ever encountered. I initially called about an issue I believed to be covered under warranty. They reassured me there would be no charge and they would take a look. Once I got there, I found out it was not covered under warranty. They said they would do a full diagnostic for $200 and since I just bought the truck I figured it wouldn’t be bad to get everything checked out. The only issue I brought it in for was a loose window in the back of the truck and potentially an issue with the shudder. I brought the truck in at 8:15am on Tuesday (by appointment ) and didn’t have any update the entire day. I still didn’t have an update on Wednesday so I ended up calling late Wednesday morning. By the way the call went, it sounded like they hadn’t looked at the truck yet. They told me I would be contacted by the end of the business day with an update. They reached back out in the afternoon and said the window would need to be replaced ($800 which I didn’t opt to do) and that they will drive it to see if they notice an issue with the shudder. They called back about 3pm and stated the truck is ready to be picked up. I had to ask if they had any issues with the shudder and if anything else was found in the full diagnostic. They said the shudder seemed fine and they only looked at the window. I asked what the $200 was for and they stated that was only to look at the window. This is not what I agreed to and when I attempted to escalate I was told the manager was late to a meeting and the pricing is what it is. Terrible service! They are extremely deceptive and will completely mislead you. I will never go there again and urge anyone who’s considering it to steer away. #BEWARE

Called several weeks ago and left a message for the manager to discuss the recalls of my 2017 Explorer. No call back. Sent an email, no response. Finally just made an appointment, and in the comments requested a call back for an estimate on a tire rotation and to make sure they had the correct parts for the recalls, no call. I'll cancel my appointment and take my truck to Roseville where they have much better customer service than here.

Excellent service from all parties. Even the guy painting the walls checked in to see that I was being helped. They've made big changes, and are doing great things!

By far the best car buying experience I've had. Bobby (and team) went above and beyond to make sure I was getting exactly what I was looking for. I've never had a dealership put new tires on a vehicle that needed it before selling, without having to ask for it. From the moment I stepped foot in there to the moment I drove the vehicle off the lot, I felt like I was being taken care of and not taken advantage of. Definitely recommend!

Total 180 change from last year initial experience. I felt like I did when I was at a full service station back in the day. I will continue going back along as nothing changes.

Had a great experience. Sean and Martin helped me through the process of purchasing a new Ford Maverick. Everything went smoothly, they were very friendly and knowledgable. Thank you.

I'm incredibly disappointed with my recent service experience. I called to make an appointment several days in advance and was met with a rude, gruff, and unhelpful service tech who provided one word answers and seemed annoyed to be taking my business. I was told to bring in my vehicle at 7am the day of my appointment and they would need the whole day to work on it. 3 days later (on a Friday) I brought in my vehicle at 7am and took a shuttle home. After not hearing anything all day I called the dealership at 5:40pm after I was done with work and was told Service was closed until Monday. At no point was there any communication or suggestion I would not have my vehicle back at the end of the day or be without it for the weekend. On Monday I again heard nothing despite leaving a voicemail on Friday and tried calling for 2 hours before someone in Service picked up the phone. The person I talked to who sounded like the same unhelpful person who had set my appointment couldn't tell me anything about my vehicle or the work performed other than it was done and with the cashier. I asked for a shuttle to pick me about about 90 minutes later, but they didn't know what they would have available and I was told to call back when I was ready. At that point I was just done with the experience and took a ride share back to the dealership. When I arrived my vehicle was not actually with the cashier and I had wait about 10 minutes for them to find everything. I bought my first car here about 10 years ago and have family who have purchased vehicles and sought routine service here for years, so I thought I could trust the service and staff here. I am disappointed to have been proven wrong, and I will not be returning for any vehicle purchases or service, nor will I recommend continued service to anyone else. All of this could have been avoided with simple communication. Please do better.

Only purchased one vehicle from this dealer in 2015 and that experience was fine as I recall. The service department is very disorganized and I find them unfriendly and unhelpful. I receive mail occasionally offering small discounts and once I noticed advertisement of pick up and delivery service. I called to inquire how it works, no answer, left message, no call back. More recently got a recall notice and I called to make an appt. They said they would not make an appt, but I should drop off my car between 7:30 and 9am Mon-Fri. Went on Tues at 7:30 and service rep asked me if they ordered the parts!!! There was no mention of that when I called, the letter I received said dealers have the parts. I had asked them to change the oil as well. Later that afternoon, I received notification that the oil change was completed (over $60 btw!!), but they did not have parts for recall repair. They told me they ordered them, but did not say if they will notify me or if I just have to keep calling to see if they had them. I guess I'm back to calling, no answer, leave message, no call back. They don't care about how difficult it is to arrange for a ride at their specified time or being without your vehicle for an extra day due to their miscommunication. I love my car, but hate New Brighton Ford service dept!! Looking at some other reviews of poorly run service dept, I see they got the same "copy/paste/my job is done" response.

Horrible experience with Quick Lane Service. Asked for a simple wiper switch repair while I had my F150 in for a recall issue. Was told over the phone that it should not be a problem getting both done the same day. Unprofessional, short, rude interaction at drop off. No one called all day long. No one answered the phone when I tried calling. I left a txt message and voice mail that went unanswered. Went to pick it up at the end of day. No one in the office. They had not even attempted the repair I had requested. I would stay away. I live nearby, but my next vehicle purchase will definitely not be at New Brighton Ford. And suggest you avoid the service department.

HORRIBLE CUSTOMER SERVICE!!! I came in for an oil change at 10:10am I am still waiting for my oil change and its 1:45PM!!! I was told I have 3 customers ahead of me so I decided to go to LA fitness instead of dwindling my thumbs in the lobby to find out others were being helped before me because I was not in the lobby when I returned at 12:50 😡 Never was I updated that my vehicle is not even being worked on so I decided to ask what was going on since I saw it in the lot. The andwer, sorry my fault the Tech will take you after his lunch 👎 Even if you have an appointment it wont matter—your time will be wasted! ZERO stars for this location!!

I had an alignment done after I replaced all of my front end drive parts which meant the front alignment was totally out of whack. I was not convinced the technician would be able to put it back to factory spec. Boy was I surprised when he sd showed me his results after the alignment it was back to factory specs. My truck drives like a dream. The service manager of the quick lane made sure to answer any questions and kept me apprised of the progress during the alignment. When it was time to go he made sure I was 100% satisfied with the job. He then sent me a text two days later to be sure I was completely satisfied. Now that's customer service. You don't find that very often. I highly recommend the quick lane for anyone who needs service. You won't be disappointed.

I brought my car around noon on a Friday to Quick Lane for an oil service as my warranty required all lube and oil services to be done at the dealership. I needed to get this done today because I was leaving for Florida the next day. When I arrived, I was told they were already booked for the day. After I told the service person my situation, he agreed to get my car in. When I receive my vehicle back, it was not washed, the oil life was not reset, and I asked him to rotate my tires, which I did not do (I was not charged for that either.) overall, this dealership seems kind of shady. I wish I would’ve read the reviews before buying a car from Saxon Ford.

Great experience buying my first brand-new car here. Five stars!

New Brighton Ford did an excellent job helping me find a car and trade in a couple of vehicles. They went out of their way to help me take advantage of unused points I accumulated over the years when I had my car in for service. The staff was friendly and efficient and and really simplified the car purchasing process!

Very unimpressed! We called to make an appointment for our car to deal with a recall issue that had not been fixed. They gave us an appointment, kept us waiting for almost 1/2 hour, finally someone came after being paged 3 or 4 times (he was "busy" driving around the lot in a fancy car), and when he showed up told us to leave the car there and it would be about 6 months to get the part. Never going back.

I was buying a new Explorer ST, working with Bobby and Luke was extremely easy and friendly. They helped me walk through the process and explain everything thoroughly. I would highly recommend going to New Brighton Ford and purchasing a vehicle.

Paid for a full service. When I came back home and checked back, no tire rotation done( prepaid), No engine oil life indicator reset and many things which I probably cannot confirm. Did not pickup calls when I called back. had to drop the car again the next day and pay for Uber just because the technician did not do the job well. Bad Experience

For one the Quick Lane is not quick. I was dropped off at home. I had to call to see the status of my vehicle instead them notify me. It took 4hrs rotate tires and and change transmission fluid on a hybrid. Lack of communication is horrible

I had been shopping for a truck, first New vehicle ever. Talked to other dealers and they didn't seem interested in my business. A friend sent me to New Brighton Ford. They treated me with respect and ordered exactly what I wanted at the price I wanted to pay.

The service desk professional was prompt and cordial in our communications. It was clear, however, that his knowledge of Ford vehicle maintenance schedules and repair was shallow at best as he was not able to provide any semblance of credible service/repair recommendations pertaining to my Ford Transit 250 cargo...per his own admission. The service work performed by the techs in the garage was sloppy, left incomplete, and took about 2.5 times the amount of time initially communicated to complete the routine work which included a transmission fluid flush, tire rotation, and drive shaft replacement. The undercarriage of the vehicle was returned to me drenched and dripping transmission oil which made a mess of my driveway when parked for one night until I realized where it was coming from. The price of the tire rotation was exorbitant and, despite that, they signed the work as complete without adjusting the front/rear tire pressure (49psi front vs. 71psi rear) and they of course did not reset the TPMS which required a 3rd visit to this dealer after they declined to process a refund on this specific service after I suggested I complete the work myself. Good people working at this dealership but, based on my experience this time, I will not be returning to New Brighton Ford for anything related to my Ford van in the future.

I've been a New Brighton Ford customer for overt 20 years, several vehicles, and they remain a great shop, in my view. Last visit I told them I wanted front and rear brakes. Fully prepared to pay for both. When I picked up the car, at the time it was promised I should add, they told me the front brakes were fine and they only replaced the rear ones. A several hundred dollar surprise, in my favor! They also told me about and fixed a Ford recall I hadn't even heard about. Good people, great service. That's all I need!!

I went in for a flat repair that was completed in a very timely manner, however I thought the service was priced a bit on the high side. After all is said and done, I'm still pleased with the services of the Quick Lane and will return for future needs!

AVOID THE SERVICE DEPT. My power steering went out while driving down the freeway. New Brighton Ford had the soonest appointment so I quickly scheduled it for Monday 7/27/2020 at 9am. I arrived before my scheduled time and after I pulled in to the service department and waited for someone to direct me. No one came or told me what to do, I got out of the car and waited in the office for at least ten minutes until I exited the office and found an employee to find someone to help me. When Tim finally came around 9:17am, I explained the issue and told him I had found several sites that said there was a recall on my exact Make/Model/Year for the similar problem I was having. He replied very condescendingly "there is a lot of bad information out there on the web and there is NO RECALL on your car." He then printed the work order and said there was a $175 diagnostic fee, I explained to him that when I scheduled the appointment it didn't say anything about a $175 diagnostic fee, it actually said $0. I reluctantly signed the form as I figured I had no other option at that point. He asked if I needed a ride, I said yes. He said "go down by where you pulled in and the shuttle can take you home, I'll be down there in a minute to show you." He never came down, and if I hadn't been paying attention I would have missed the shuttle who already had a passenger in it and was just pulling out to leave. An entire day went by without speaking to or hearing from Tim. I opted in for the text messaging to be able to communicate about my car via text. I was never notified my vehicle issue had been diagnosed. Tuesday afternoon I sent two text messages, called 4 times and finally left a voicemail asking about the status of my vehicle. I woke up Wednesday morning incredibly angry by the lack of communication with Tim. I did a google search and found the email address for the Service Manager, Ted, and sent a long message detailing my dissatisfaction with my experience. Exactly 11 minutes later I received a call from Tim. He told me he had spoken with me on Monday at 1pm explaining the repairs would cost $7,300 and I had said I needed to talk to my husband." I told him I didn't have a husband and I was in a doctors appointment at 1pm on the day he supposedly spoke with me. He then asked "did someone else answer your phone?" I said "No, this is my personal cell phone number and I was in a doctors appointment at 1pm on Monday." I said are you sure you're talking about the right vehicle? He said yes. I then asked him to email me a copy of the estimate. He said the estimate would be included with my paperwork when I picked up my car. I then asked him if the shuttle could pick me up. He said "we have a ten mile radius and you live in Plymouth (14 miles away)," I quickly replied "I didn't have a problem getting dropped off on Monday." He said he'd have a car come pick me up and he'd call me right back to let me know when. He called back a few minutes later, around 8:10am and said "an uber will be arriving in 7 minutes." I said "I am still in my pajamas, can I get a little more that a seven minute heads up." He replied with a snarky attitude "well what time works for you to be picked up then?" I said how about 830am? After being driven to the dealership. I went in and spoke with Tim and tried to figure out where the miscommunication had been. He disagreed w/everything I said. I was more concerned about who he actually spoken with and told their repairs were an estimated $7300. I ASKED FOR AN ESTIMATE AND WAS NEVER PROVIDED ONE. I called Apple Ford explaining my issue and was told all of the repairs were not necessary in order to fix the power steering and that I only needed to replace the steering rack and quoted me $2600. Tim said "ALL OF THE REPAIRS WERE NECESSARY" I specifically asked him and he said "yep, there is no easy fix here"That is almost a $5000 difference. I am not a stupid blonde nor will I be taken advantage of. I feel bad for previous customers who've unknowingly agreed to unnecessary work costing them way more than it should.

Yesterday my Girlfriend and I signed paperwork on a 2018 Ford Fusion hybrid. The service was next to perfect From start to finish. We didn’t have the best credit scores, but they were still willing to work with us to ensure that my girlfriend was placed in a safe dependable vehicle. We had previously been going back and forth with slimy dealers at another dealership called Invor grove Honda for about two weeks. They had terrible service, kept us waiting for hours on more than one occasion, bad communication, lied, offered bogus deals, and tried to put my Queen in a very unsafe vehicle. Tony Allen was the salesmen who handled our sale. From the very beginning he was up front and truthful with us. Tony made sure that were promptly taken care of. He showed us an amazing deal from the start rather than trying to fatten his pockets like the “typical salesmen”. He kept our child entertained the entire time so that we were able to focus on the numbers, which he also made extremely clear and easy to understand. All around amazing service!! If you find yourself hopping for a new car in New Brighten make sure to go to the Ford dealership across the street from LA fitness and ask for Tony Allen. Also forgot to mention the entire deal took one day. No time was wasted at all.

New Brighton Ford. Great car dealer and satisfactory services. They are very close by. The employees are friendly and helpful. I bought and service my Ford explorer with them. Please try them out.

Was very dissatisfied with my visit for service. Would not respond to my texts as they said they would. Had to call to get an update on my vehicle. They told me wrong information about what they did and did not do to my vehicle. Had it for 2 days and fixed nothing. When I picked my vehicle up, it took more than 15 mins for someone to drive it from the back to the front of the dealership for me to take home.

I recently bought a car from New Brighton’s Ford and I’m pleased with my experience. The sales staff was professional, friendly, and easy to work with. I’ll be back to buy another car for my teenage sons soon!

Very friendly staff. Terry made sure I knew when my car was going to be able to get done as well as educated me on what was needed for the next time I came. I used their transportation service and we had a nice conversation all the way back to my house. I was happy that there were no surprises when I picked up car or paid my bill.

We bought two engine replacements from this company for our Ford trucks. Both engines did not even make it a combined total of 50k miles. After losing the first engine, we were disappointed, but understand that things happen and sometimes it just isn't your day. After our experience losing the second engine, I would say this company has zero ability to hold itself accountable for poor performance. Not only is the engine shot, they improperly diagnosed the issue with the second engine, racking up repair bills that they are forcing us to pay even though it certainly would qualify as a repair. Beyond that, they intimated that it might even be our fault that the engine didn't make it past 30,000 miles. Seriously, less than 30,000 miles on a diesel truck engine and they have the audacity to blame us even though the first engines in both of those vehicle went over 130k miles. Do yourself a favor and find a dealer that doesn't blame it's customers for their poor performance.

I would like to have given five stars, and leading up to my vehicle being returned to me I would have. They were kind and helpful for the things I needed to have done and were able to give me a ride back and forth from my home while my car was in the shop. Quick shoutout to the shuttle driver, he was incredibly nice. BUT when I got my car back I was disappointed that they had not vacuumed out the inside mats at all and they did not fill my wiper fluid.

My last visit wasn’t great , my car had an issue of AC . It was leaking some how and it wasn’t blowing the cold air . I was hoping to know where the leak was coming from . After waiting long hours, the technician report was” we found leak at low side fitting “ it wasn’t right and paid 199 plus for the diagnostic .They told me fixing this issue will be 2k . This week I took my car to the local shop and they fixed my AC. The local mechanic not only fixed but shows me what was wrong . It only costed me 160 .Finally , I’m very disappointed and I hope they change .Expecting honest and good customer service .

Went to Jerry Carroll and had THE BEST experience I have ever had at a car dealership. I would highly recommend him to all my friends and family. I will be going back!!!

I worked with Jerry in the finance department and he was very empathetic to my financial situation. He made it very easy and comfortable to make such a large purchase. Everyone here was great. They personally put on my new license plates for me! I found them on Twin Cities Consumer Checkbook and I’m glad I did! Thank you to all of the staff who helped put me in a 2016 Hyundai Sonata! Low miles 13,000! What a find! I’ll be coming back for sure!

Jerry Carroll is the best. He worked very hard for us, and he even came in on his day off to accommodate our schedule. Everyone here is very nice and treat you like family. I recommended New Brighton Ford for all your car purchases.

This is the 2nd vehicle I purchased for Jerry C. at New Brighton Ford. They are a great dealership and the service is wonderful. With my fist buy we really didn't have much to put down and our credit was sourly lacking. Jerry found me a car that was decent and affordable and worked his magic to establish financing. When it was time to buy again, with better credit, bigger down payment and increased salaries, I now own a vehicle I really love! I definitely recommend New Brighton Ford!

I purchased my car from Saxon New Brighton Ford and have had every bit of service done in on the car at the dealership. The team here has always been phenomenal and done great work. They’ve always gotten me on time and finished the repairs quickly. I’ve worked with Andy on the service team quite a few times and he always lets me know what’s going on with the vehicle. I would highly recommend Saxon Ford for both purchasing and servicing your next vehicle.