U.S. Bank Branch Ne Central Ave, Columbia Heights

Saturday morning. My somewhat negative experience began when I tried calling and repeatedly and got no answer. Two different branch locations. That’s not cool, USBank. At the bank itself, I waited over an hour to get my 1-minute issue addressed. That’s ok, times are challenging. The staff I associated with were all friendly and appeared to be hard working. I can handle slow service (waiting); but I think no service (ignoring your phones altogether) is unacceptable. That said, I won’t be in a rush to change banks over this, but it will weigh on my mind when the time comes to reconsider my banking options. The slow service: 3 stars The friendly service: 5 stars The unanswered calls: 1 star

Do not bank here if you are african american. Offering your money and getting handcuffed in the process doesn’t sit right with me! We deserve a public apology immediately and your management fired. This will not be swept under the rug! We will make sure this gets highlighted in the main news

Bank management needs to be fired, re-educated and sent out to pasture to rot. They treat customers like trash and they have no idea how to do simple very basic transactions.

The bank teller had white powder around his nose and told me I handed him 20 dollars less than what I gave him. Then he got angry and threatened me. When I asked to see manager they both went into the bathroom and come out sniffling and apologized and recount the money right.

Utube - banking while black. The manager lied more than one. Then US bank corporate released a statement disputing the facts…until the police body cam showed what type of organization they are. Then they settled-made the kid signed an NDA so he can’t discuss the settlement. What a lack of transparency…move your money from this bank, cancel any credit cards with them. If they came out and said we made a big mistake, you can except that…none of us are perfect. US bank showed us who they are and how act…disgusting!

Just watched banking while black and couldn’t resist leaving a review. The branch manager should’ve been fired from his job for profiling a hard working black man.

I dont like being under threat, duress and coercion. I don't like being automatically guilty. I dont like being invalidated. I dont like the fact that all my movements are threatening and could lead to my fatal demise at this bank and maybe any other branch. I don't like being called you people... Completely unacceptable!!!

Watch “Banking while black” news segment. This branch manager should be fired. If I still used US Bank, as I have in the past, I would immediately terminate my account with them. This behavior is absolutely disgusting. Shame on you US Bank. Black Americans deserve so much better!

Racist banking company with a manager who is equally racist. Wish this bank would close its doors forever so at least these racist practices could come to an end at this location. But based on US Banks statement on this the entire company engages in racial profiling practices.

DO NOT BANK WITH THIS BRANCH. They are extremely unprofessional. Especially the bank manager John Askwith. I cannot tell you enough. This guy is point blank racist. Will judge you without any regards. Do not use this branch as the customer service is very poor. Do not work here as it is understaffed and there seems to be racists working here.

Amazes me how they’re still open with not only the worst customer service ever by a bank, but also a racist individual managing the whole bank. Highly recommend you bank with someone else. #bankingwhileblack

If you are African American and you live in this area, please do business with another financial institution. While companies can make mistakes, they must also be made aware the mistakes can come at a major cost. #bankingwhileblack

Minnesota has become the arm pit of North USA. Their cops need training and a reality check. The bank handled that horribly. 👏 well done losers.