Nevada State Bank N Nellis Blvd, Las Vegas

This is in regards to JEORGE PEREZ, BANK MANAGER at the Nellis and Lake Mead branch, NV State Bank. Jeorge needs to be retrained on virtually everything. If he is training others under him, such as agents and customer service, then their training is as weak as it comes. He gave me falsified information, purposefully. Let me explain: On or around June 3, 2022, I had an appointment with him at 2:00pm. At that time, Joerge told me I didn’t need my father present because Jeorge told me and recommended to me, because I have power of attorney, which I thought would allow me access to help my dementia-ridden father with his finances and bills. I originally went in to discuss fraudulent charges on behalf of my father, Vincent Cagliostro. I explained to Jeorge that customer service via the 1-800 advised that they’d close out the card for the disputed activity. This was never completed and my dad didn’t receive a new card, so I went to speak with Jeorge on this. A woman — don’t know her name — intercepted the information and brought it to Jeorge after I asked if I needed my father present to get a new card and close out the other. He said “yes”, and I stayed in the lobby while my husband went to collect my father which wouldn’t have taken more than 30 minutes. Jeorge, after my husband left, came out of a room and started accusing me of giving my dad’s card out to “all my friends” and that’s the reason for the dispute. He was imying I was basically using my dad and letting anyone and everyone get their hands on it. He berated, bullied, harassed, accused and threatened me and I felt my safely as questionable and was worried. I was alone, by myself, in the lobby. He meant to do this because I am a woman and by myself, acting on his request to wait while my husband got my dad. He droned on and on that I was essentially a criminal that hijacked my dad’s card for my own gain. He yelled at me like a child while I was alone and in the lobby. He did this in front of the entire bank customers and bank employees. He implied I had “too many disputes”, however, it’s within my dad’s right to dispute things if they appear wrong. I was bawling my eyes out, again, while alone in the lobby. I made a complaint today with Jennifer who explained that having power of attorney is useless for financial help. It only protects my father if he has a medical emergency, as in, if he wants resuscitated or not. Jeorge Lopez knew that POA was useless and used that against me when I was following HIS advice and HE PUT ME AS POWER OF ATTORNEY “of that branch”, he said. He said that because I used the word “I” that I was conducting nefarious activity on my dads account. In reality, I said “I” because I thought I was able to pay his bills for my disabled father, I said “How am I supposed to pay the bills now?” and he barked back, “Ever hear of cash?”

this bank gime loan for my car bu't don't have GAP protection way i no want to brake me

Friendly staff. Willing to find the problem.

If you own a business you do not want to go here. Horrible company, horrible app, horrible online services, horrible management, horrible customer service. I'll be fighting this company for years to come due to their own incompetence. Much more to write that I do not have time for. Hours, and hours.

Great customer service usually, Niya is awesome, liked it better when she was the merchant teller, most of the merchant tellers since then have been lacking.

They dont work with u they dont care they send ur accounts to collection with out notifying u no mail nothing!! I had to find out the hard way Most horrible bank experience ever!!

This bank refused overdraft protection to me but still covers payments as if I had overdraft, but now can and do charge $35 per transaction they pay out, so is that why they refused a service I'm still given, to be able to steal my money in $35 increments? I say yes! Not cool N.S.B.

They found my I’d and called me right away, Thank You!!!

Worst customer service. Can't Even help you out . Lady at the "account " section rambles on with the people she was with talking about how she's scared to fly . While the rest of the people just talk to each other behind the tellers laughing . But they can't even help you out

I have gone there for years. It's a great and friendly place.