Navy Federal Credit Union Briarcliff Rd, Brookhaven

I understand that whenever I come to this branch, there's ALWAYS a LONG line. The problem I had was the fact that the teller was confused and lost. She didn't know how to deposit my check and distribute the funds into several different accounts. THIS IS A BIG/MAJOR ISSUE when dealing with people's funds. Not only did I have to wait in line, but I had to stand there with her not knowing what to do. After awhile, I told her to just give me my check back. I ended up coming back here to speak with a Manager that assisted me. She stated that she would do more training with her.

Customer service is good but there is always a long line at this branch . The decision makers need to think of solutions to help relieve the heavy traffic. There are many empty units for example that could be extended to the service of customers irregardless of their particular needs.

Horrible experience I been in this line for 3 hours I was behind this lady and everyone else went ahead of me when when we're calling peoples names to be seen. They skipped over me . I told the person at the teller and they did not care nor apologize. It was no sense of urgency. I got here at 2pm and left at 5pm. This is ridiculous to have no sense of urgency or lack of customer service.

Does not matter the time nor the day, there’s always a line! Two ATMs but only one works on a regular basis. It’s a struggle just to access YOUR MONEY!

The absolute worst one I've been too. Service is beyond slow. They literally move with zero purpose here. Please just go somewhere else. Even the line for the ATM is SLOW.

⚠️DO NOT CONDUCT BUSINESS WITH THIS LOCATION. They are NOT military friendly and do not have any form of skills when it come to Proffesional Conduct. They are running fraud operations left and right that’s leaving bankers with negative balances on statements.After proving to them with government orders and even proving their investigators wrong, the security team treated me like a criminal even when have served this country. They will not help you and the manager of the branch is just as clueless as the victims. ⚠️

Mike A. was extremely helpful in helping me figure out a problem with my Zelle/NF account. He was friendly, patient and really good at problem solving which are all great characteristics to have when you are working with people all day. Thank you Mike I really appreciated that level of customer service and going over and beyond instead of just turning me over to a customer service rep. Great customer service seems like such a lost art now.

The Assistant Manager Ava customer service is lacking in both service and attitude. She has a despicable attitude in not just her expression but demeanor as well. I should not have to feel as if I've been looked down to by someone who manages my fund.

My son is on disability, I am his payee. We had to open a joint account for his checks could go direct deposit. This branch let him open another account and close the joint so he could have access to his money. This was after I explain to them not to and to keep a note on the account. I've told them multiple times please do not let him opt-in on an overdraft, guess what they did anyway. No longer will receive business from me. The account is closing.

This review probably won’t matter… but, this branch along with every other Navy Federal branch that I have been to, has poor customer service. No sense of urgency. As I sit here now, there are two bankers casually talk as five people wait to be seen, just sitting like ducks, including myself. I am moving my acct. this is sad. This is how you “Serve”? Really?

This branch happens to be the closest to my house & has to be the worst yet!!! Officer had us sitting outside in 92 degree heat for 15 minutes just to get inside and wait in a even longer line. Do better!!!! Every time i come I’m always here for an hour minimum just to deposit cash!

Cora was amazing,helped me to water and getting me to correct teller. Friendly staff and quick to serve. Onnnnnllllyyyy thing is we need another Navy Federal by East Point or South Atlanta... took 34 min to get here and 48mins to get back .. whoaaaaa.... please open a navy federal closerrrrr.... good Lord!!!!

The lines are to long take a hour just to cash a check maybe more🤦🏽‍♀️Need a drive through please💪🏾

Atm never accepts deposits. Lines super long, over all disappointed In navy federal as a whole not just this location.

Jessica was apparently mad/upset that she had to count $1 bills and pre-counted/rolled coins I needed to deposit into my account. Doesn’t a machine count singles for you? She wore annoyance on her face with me and was extremely passive aggression when I asked her questions (for clarity) on my cash/coin deposit - And after the encounter was done, she said “have a nice day” in the driest, most dead tone as she slammed the “closed” window sign down right in front of me as I gathered my belongings to walk out. I really don’t understand why she was upset - Is it because my business requires actually cash deposits? This is a financial institution… Definitely did not expect that type of treatment at a Navy Federal branch. I can’t figure out if she wanted me to feel demoralized, but she was definitely upset that I was at her window just now. I walked out like 2 minutes ago and decided that somebody needs to know how I was just treated. Awful experience with Jessica with the glasses and her poor demeanor.

Making a deposit to MY acct from another card/bank that I have. I was told that I had to have a PAPER form of ID outside of my license and or SS card. All this and still wasn’t able to make a DEPOSIT a from one bank to another! DO NOT WASTE YOUR TIME AT THIS LOCATION.

For starters a whole year later and they are still making people wait outside and come in 1 at a time. NO OTHER location does this. Newsflash! It's summer time! It's hot outside! Next the ATMs never work properly. They have 2 ATMs and 1 is either always down or 1 does withdraws and not deposits and vice versa. Whenever you pull into this location there is a line. It's tiresome. It's frustrating. It's exhausting. It's crazy and ridiculous because I know that others complain.

I love NFCU but this particular branch has disappointed me in several instances. I find the work culture to be concerningly unprofessional. It’s not comforting to have individuals handling your finances walking around in sneakers and short sleeve shirts. Secondly, was given incorrect information by a representative that’s cost me about $350 in late fees from various bills I was told I could pay through an account I later found out was non-transactionable. Def sub-par financial institution performance at this location.