Bank of America (with Drive-thru ATM) N Druid Hills Rd, Atlanta

We've been banking at this branch since moving nearby in 2008. We've always have very good, polite, and timely service. Anne, the Branch Manager, is an exceptional good person and manager. The branch staff are impressively diverse, professional, courteous, and competent. Also feel very welcome and at home here. (updated 3 March 2022)

Every time I go through this bank, the drive-through is shut down. I’m handicapped, so it makes it harder for me to get in and out of my car. Still, I have to go to this bank. As I walked in this time, there were two people greeting at the front door. I have an idea. Put one or both of those people at the window and then you won’t have to sort the huge indoor crowd. When I got to the teller, I asked her why they never had anybody in the window and she said they only have people staffing it from noon to three.” I looked down at my phone and it was 1245. She said “well, sometimes, they don’t have enough staff to work.”

Horrible operations. I rarely come here, except to make deposits for my company. When I work this area. Every single time Ive had to come here its taken at min 45 mins to be serviced! This is not an exaggeration! Im in line now. I arrived here at 1:50pm. There is one cashier. 3 people ahead me and about 10 inline outside behind me. This is piss poor management

Very slow. Having only one drive theough lane open. Having one person dedicated at door to greet people, and only one teller at the window. They know their problem handling customers, but not will rearrange or hire more resources to make visit great experience. A typical big name bank... 12/12/2016 - this place is STILL poorly staffed. No drive up open, Two tellers at windows, one sitting staring at a monitor doing nothing, 8 people standing in line, 6 people sitting in lounge chatting loudly, one customer is working on ATM... Can't beat the location (guarantee business / traffic), though.

Incorect information was given to me by a bank representative in a 45 minute meeting. I was told I could redeem awards points for cash and was told the amount I would receive. The amount that was actually credited to my account was several hundred dollars less than the bank representative said I would get. Also, the bank representative said I should open a new credit card account to get more points in the future. I did that. Later I checked with the branch office I usually use. My usual branchg told me that the new card was exactly the same as the old one and that I should cancel the new card. Perhaps the bank rep at 30329 received a recognition or bonus of some type for setting up a new credit card account. In all, the 30329 rep sounded like he knew what he was doing but he gave me wrong information and wrong advice.

My go-to branch as the service especially during C-19 is on point. The precautionary measures for both customers & employees are admirable. There's an occupancy limit so a small wait may be required in your vehicle until your appointment. Ms. Erica, the Branch Manager welcomes customers while getting them checked in for their banking needs as she oversees/assists the employees in various departments. There's a dedicated Teller for business transactions. The space is clean & sanitizing takes place repeatedly. Although the entrance sign says Walk-Up ATM, a Drive-Thru ATM is available as well. Caution when exiting as its a right turn only onto N. Druid Hills, yet some people try the opposite nonetheless.

Went into the branch to have something done. Signed what paperwork was needed and left. A week later I discover nothing has been done with my request and no one answers the phone at the branch.

The customer service in this bank is non existent. And the wait is to long. So update unfortunately I have no choice but to use bank of america for my client so I go back today the line is outside and there is only one teller please explain to me how this makes any sense and why is every other bank of america closed in a five mile radius of this one. And no I will not reach out to you all just fix the problem.

This branch has always been welcoming and with Covid-19 going on right now they are taking extra precautions which is awesome and the banker Aaliyah was really helpful with letting me know the diff options I could do instead of closing my account.

A good place to pick up cash for your travel