MUSA Auto Finance Midway Rd, Addison

Worst customer service. I leased two cars through MUSA/Drivrz because that is who my dealer went through, and it has been a nightmare since the beginning. After the first month, I got locked out of my online account and no one there could help or figure out why or how to resolve. Their technology is terrible. The customer service people made me jump through the same hoops over and over, without ever looking at the notes previous reps have left and I would literally waste at least an hour on the phone without resolution. So I was unable to change anything on my account, auto pays, bank accounts, anything. And customer service can’t make most changes over the phone for some odd reason. It took a full five months for me just to regain online access because their system is inadequate. After reading the other reviews here, I’m hoping we don’t have the same experience at the end of our lease terms as others. If you can use a different lender, stay far away from MUSA/Drivrz. It’s not worth the headache.

DO NOT USE THIS COMPANY! Literally the worst company you could possibly lease from. Their customer service is horrible. They are all nice people they just literally have no idea what is ever going on and you cannot speak with any manager or supervisor directly. Set aside at least 30 mins to call for anything. You will be placed on a hold no matter what. I paid off my lease early and returned the vehicle and they drafted my account a month later for my monthly payment dispute already having paid off the car. I’ve literally been trying to get a refund for 4 months now and no one will help me and I keep getting the run around.

Worst Customer service ever!!! locked out of my account no one picks up put you on hold for 20 mins just to hang up!! did it 4 times already also never call you back !! If you havent used them please save yourself the headache and do not use them !!!!

I JUST bought my car and for some reason the contract was sold to this company???? I havent even made my first payment because their website isnt working and no one will answer the phone? I'm looking into ways to get out of this contract and return the car, I'd rather not have to fund this sketchy business

This auto financing company doesn’t report there vehicles to the credit bureau. I have a $70,000 that I am paying on and I’m not getting no credit for it.

Are you still in business? I have been trying to obtain a refund on my lease overpayment for several months to no avail. All kinds of delay tactics, etc. eg dialed them today and phone number changed, dialed new number and no answer for >20 minutes, sent email it was returned, called number off Google search and went to voicemail which was full. What? I thought Tesla would vet their service providers better.

This finance company is harassing a family member over a vehicle that they transferred the loan on. This company no longer holds the title but attempted to repo the vehicle 3 months after transferring the loan. When the owner stopped them they used harassing language with him before finally leaving. Then the vehicle went missing from a restaurant about a week later, and this company will not answer his calls or return his calls. Do NOT do business with this company.

its about as unprofessional of a company I've ever dealt with. Paid off my loan because I sold it in August 2020 and they continued to attempt to debit my account for the next 3 months in a row. It's December, 2020 and they will not send the title of the car to the dealer I sold to back in August. I've called and sent multiple emails, the dealer I sold the car to has done the same. These folks are not good. I would post a negative star review but the software will not allow me to post unless I give at least 1 star.

I've never seen a business that puts up so many roadblocks to be able to receive money. What was Tesla thinking having them handle their financing. It hurts the brand name.

Terrible at everything…my account was paid off and was told my autopay was off and that I would get refunded for the extra payment. Here I am two months behind and the auto pay posted…account has been paid off for a month with no title. Stay away