Mountain America Credit Union N 500 W, Provo

Overall, I really enjoy this Mountain America Credit Union location. The staff is always extremely helpful, and has been great to me over the past year or so as I conduct my local electrician business, as well as my personal finances and home mortgage. However, after trying to use the drive-through ATM 4-5 times over the past 1-2 months, it has been either - *A- Out of service; *B - Not dispensing any cash even though it says it's going to, and/or *C - I have to go into the branch itself to make deposits or withdrawals. Unless the issues with this location's ATM are resolved in the near future, I might have to start using a different Mountain America Credit Union location to do my daily banking needs. Kindly, Sean M. Bergeson

Beautiful branch but poor customer service. The teller that said she was going to help me never showed up, she had me waiting for almost 15 minutes. I could hear her chit chatting in their break room.

I've been a member for several years and done business at probably fifteen MAC branches. This is the first time I've been inclined to leave a negative review for any branch. The service I received was just really poor, certainly well below the standards set by other branches. If you are in the neighborhood, I recommend taking the extra time to visit the Orem branch which has exceptional service based on my experience.

I've been to 4 or 5 Mountain America Credit Union branches and have never once had any kind of negative experience. I usually use the Highland branch but during this last experience I was at the Provo 5th w. branch. I was greeted kindly as always and the young lady helping me was great. It got better when. I said something to her that made me laugh but she was being sweet and making me feel good by telling me that I was fine and not to feel silly. We both got a few giggles in and it was good. Then a couple of minutes later I of course said something else that made me sound like a total dork again and I immediately started laughing at myself again. This time she had to laugh too and I was so glad to see how fun and light hearted and REAL she was instead of her standing there with a fake smirk just trying to humor me and then laughing behind my back and talking trash about me after I left. I wish I could have remembered her name because it's not on the receipt because I thought she was awesome. At the pleasant Grove office I've had fun conversations with a couple of their clerks about an ad running on a TV behind the customer service desk about dogs and I've had funny conversations with an account specialist full of laughs at the Highland branch. Hey Mountain America, thanks for having such fun employees.

Very good Credit Union. Been with them for over 40 years they have met our every need. We love them so much that we close all of the others financial institute accounts we had for years. We told family and friends and if they joined MACU they love them as much as we do,

We have banked with MACU for a few years and they were fine. Nothing great, nothing horrible. In 2019 we decided to do an addition to our home and started working on getting a construction loan with them. It was a nightmare from the start. I kept thinking I should just move our loan to another credit union, but I held out hoping MACU would get their stuff together. They never did. In the end we paid thousands of dollars more then we should have. My contractor said it was the worst experience he’s ever had with a credit union. They were slow to approve things and slow to make payments. We finally finished, taking 6 months longer then it should have, and changed our construction loan to a 30 year fixed. After signing closing papers, we found out we still had to pay $3700 in two days or pay a daily late fee of $38. I know some people have a good experience with them, but know you are taking a chance that it will be like many other peoples experience and end up hating this credit union and paying a lot of extra money.

I never leave reviews but I had a wonderful experience at Mountain America Provo. They were able to answer all of my questions and explain everything so well. Staff was very personable, helpful, and more than willing to help!

I am in the process of switching all of my banks over to MACU because they have been so helpful and I love that they have a very functional and up-to-date app which makes my banking process so much easier. Also, if you ever need help with anything like loans or credit cards, request Maddie Bergstrom. She was incredibly kind, helpful, and got my loan the same day. I was kind of embarrassed going in needing a personal loan after COVID19 hit me hard financially, but she totally made me feel much better about my finances and assured me that, "life happens" and that this bank is here to help. Had an awesome banking experience at MACU!

The customer service rep at MACU reversed 2 automatic recurring charges that were supposed to b blocked after I reported the billing company's email to her that literally went exactly opposite to what they did. AND she blocked them from having any future access to my account! Astounding level of customer service AND knowledge in how to deal with it in a way that waived MACU'S $20 fee for this service. Score 1 for the good guys for a change.

I am really impressed by this MACU branch, and have had very positive experiences since I’ve started going here several months ago. In the past six months, I have had the pleasure of working with Brandon in a few different situations regarding my personal finances. Brandon is kind, knowledgeable, consistent, professional, helpful, and very prompt to find the best fit for your needs. My experience has been excellent and incredibly beneficial. I am grateful for the ways that working with Brandon has improved my experience as a client with MACU! I highly recommend going to this branch for any of your banking needs, they’re the best!

This was my first time really getting a bank account and it was an easy fantastic experience! Liz was so helpful and set me up with everything I needed tailored to me and even some things I didn't know I needed but I did. She even set me up for my next step six months from now! This was the best experience I could have asked for!

I've had multiple interactions w/ MACU (auto loan, and course of construction loan). Very unimpressed. I would recommend America First or Zion's.

Love Mountain America. I'm fairly new to the finance world, but I've opened accounts with other banks and MACU is by far the best one out there - it's easy, it's efficient, and there's pretty much no fees, unlike every other bank. Not only that, but every one of the employees have been very kind and sociable people, especially Ariel. Usually don't say this when I'm leaving reviews, but I highly recommend Mountain America. I swear I probably sound like a bot but I'm not 😂

I have been banking with MACU for over 3 years now while I have been transitioning into the real world 😅 I can say, hands down, Karlie was the BEST associate I’ve worked with. No question was a dumb one and she even gave me tips on what I should be doing NOW to ensure I can hit some financial goals I want to hit THEN. I never usually write reviews but this 45 minute meeting was phenomenal. Thanks Karlie for the many people you help, like me, daily!!

Initiated a loan around 10:00 am for the first time with Sarah H. and she knocked it out of the park by 4:00pm. This was a 6 digit loan , no easy task, very impressive.

Thank you Mountain America provo 1st north and 500 west . Always a fantastic experance at your branch 😀 ❤️

I went in to the bank in the middle of a crisis. I believed that my account had been compromised and wanted to know my options. Matthew and the manager walked me through step by step and got all my accounts taken care of beyond a doubt. I left there knowing that my money was safe and protected. Mountain America had my best interests in mind and worked to give me that feeling. I am a client for life.