loanDepot N Pima Rd, Scottsdale

The loan process was very efficient. Overall, the loan closed in less than 6 weeks which is very impressive. I appreciated the communication from my senior loan manager. He checked in with me every 5-6 days to let me know where the process stood and what items were still needed. In addition, the Loan Depot website was very helpful. I appreciated the notifications to review/sign documents. It was very easy to log on and electronically sign necessary documents.

Jordan was so nice. He was patient and took the time to answer all my questions. He even asked me at the end if I understood and wanted to make sure. He took time and made sure I was happy and informed about the loan. He emailed me his contact information and made sure I had additional information. I even contacted him about something later and he was fast with a answer to my question. I wish I would have had Jordan and used Loan Depot for all my loans. I will from now on and so will my family and friends. You have a valuable employee who understands his job with Loan Depot and how to do it with EXCELLENCE in my opinion!

Our loan officer Joe Jamarillo was absolutely fantastic and I would recommend him to anyone. He is nice, professional and HONEST, which is super important. We love Joe and he deserves the very best from Loan depot. Our processor Jennifer was amazing also. Everyone communicated and stayed on top of our loan. Our builder was extremely impressed with how smooth the process was with our loan which I believe is because of Joe for staying on top of everything to insure a smooth and timely closing. Best and easiest loan I’ve ever had.

Theresa Nowry is absolutely amazing. She has a kind pleasant voice, is very knowledgeable and informative. She made the application process incredibly smooth and explained everything I needed to know in detail and answered all my questions. Loan Depot offered me better than all the other places I checked with and the lifetime guarantee is really priceless. They really know how to treat their customers and retain them. I look forward to being their forever customer.

Aimee has been the best and her customer service far exceeds our expectations. She has provided a fast response, and has made her self available to answer any questions or needs. Aimee goes above and beyond and is the reason we decided to go with Loan Depot! I want to go buy another house just so i can go through the process again with her. She needs a raise! She has made the process so easy and enjoyable.

Overall good experience given the complexity of my home refinance. The Online communication was more effective in general rather than when I would try to call in. Only issue I had was communication during the closing process and how long the refinance itself dragged out (almost 2 months). Only reason I'm leaving out the last star. But other than that it was great, throughout the process I felt that the team working in my refinance truly cared and tried being as helpful as possible. I have recommended Loan depot to many people.

Loan Consultants are amazing when you start your loan. Please rehire better customer service for the senior managers. It is literally a nightmare once the processing is passed down and no one wants to contact you. I would not recommend Loan Depot to others just for that fact. There should always be good communication/customer service for a loan company.

My experience was great, Zebastian was very knowledgeable and knew exactly what he was talking about. My experience this time with loan depot was much better than I’ve had in the past. I will recommend anyone I talk to that’s getting a loan. I’ll give them Sebastian’s number. I will definitely be a return customer. Thanks

Alex was extremely knowledgeable & professional in all his presentations and information rendered! if other agents are comparable to Alex, I understand why Loan Depot is such a successful company. Both my wife and I felt very comfortable & satisfied with his approach and contributions. Because of Alex, we look forward to completing the current processing and future endeavors with Loan Depot! Thanks Alex, for the great experience!!

Ashley Riley was incredibly helpful from the moment we met during my first application. Very responsive and polite and really knows her stuff. Whenever she brought in any other Loan Depot employee to help with the loan they were also a pleasure to work with as well as very knowledgeable about all things home loans, appraisals, etc.

I have found Alex to be a pleasure to deal with. We first spoke in, I think it was, September and Alex was set to call me November 1 for a follow-up. Even calling in the evening since I work 3rd shift. When he called I ignored him as I was quite ill and not in the mood to talk finances. I then sent a text...I love the texting option. It is so convenient. He called again on the 3rd. I did not answer. What I appreciated the most was that he didn't badger me. I know that's the thing companies push but it would have pushed me right away. I reached out by text recently and Alex answered rather quickly and now my loan is being processed! Thank you Alex! It has been a pleasure.

Stephanie Jacobs was very thorough and responded to my questions as soon as possible. She explained the processes involved in simple terms so that everything was easily understood. She was attentive to my needs and so she provided me with a number of options. From this experience I learned how creativity and flexibility works in mortgage loans. Thank you Stephanie!

This is my second time refinancing with Loan Depot, I could not be any more thrilled or happy to have received Hal to assist me with this refinance process. Hal was extremely pleasant, cheerful, positive, enthusiastic, professional and happy to help me! He made the process extremely easy and he expedited everything and was able to get my loan started immediately! Because I am a returning customer, Hal took the time to look into and assured I received any and all discounts or applicable items to be applied to help keep the costs affordable to help make the refi work the best for me! Hal most definitely made me feel like a valued customer of Loan Depot!

Everything was great until I said I needed to cancel appraisal and would expect a refund immediately. As the money was withdrawn from my account, I agreed to a hold. Legally I should have not been charged until an appraisal was scheduled. It had not been. I have spoken with three people who told me the same thing, that no request was put in and they would do it. I don't understand why money has not been returned already especially since this money was taken illegally.

Communication is a valuable commodity in which everyone did vey well at. The entire process was easy and I felt very well taken care of and in the know of the progress of the loan. I never felt obligated or pressured in any way and was treated with respect and courtesy. Cannot thank Loan Depot enough for a smooth mortgage refinance transition.

Tyler was very professional as well as very down to earth. His advise was truly helpful. He listened to all my concerns before suggesting a way to assist me. I truly enjoyed Tyler's personality, he has a very understanding gift.

Everything was done online and through email. Only needed to see the appraisal and the notary in person. Everything else was online and easy to access. Nice and quick. All my questions were answered quickly, via email. I provided some initial documentation like W2's and homeowner's insurance paperwork, but once that was done, they didn't even need to ask me for anything more. There was no back and forth having to provide them more documents, which was very nice. From my personal experience, LoanDepot did a great job with refinancing my mortgage.

Erin was great to work with.. very thorough and really took her time to find an option that worked for me. I ended up going in another direction but will definitely keep Loan Depot in mind for futute loan options, based on this positive experience.

The experience was really good. He was really patient with me and helped me through the whole process. He went out of his way for me time and time again and I really appreciate that. These days customer service to hard to come by and I can stay it was differently here. I just want to say thanks for all your hard work

Both Erin and Robie are very pleasant, knowledgeable, and personable. They get back to me in a timely manner to answer any questions or address any concerns I might have. I have already recommended your company to a couple of my friends and co-workers and suggested they ask for Erin to assist with their financial needs.

Excellent customer service. Amanda H was flexible to the times I required with my difficult work schedule. Had an issue with the appraiser that had nothing to do with her and she still provided excellent service recovery and basic human kindness and respect that seems to be lost now-a-days.

I am very happy on how the case is moving forward. Sergio Custodio Noriega my Loan agent has been doing a very good job at explaining and responding to my concerns. I totally trust him with continuing his work with me. If the opportunity presents itself, I will refer him to any of my friends/family who would like to make a home purchase. Thank you so much Sergio

Prior to our decision to move forward with the loan, Ethan was VERY thorough in his responses, he was VERY PATIENT with us - answering all questions. We didn't feel like we were being pressured into making any decisions. He is response to text and emails quickly.

I am absolutely satisfied with the service that Mr. Ernest Curiel has helped me since last February,2021. He is very knowledgeable, helpful and besides all his qualities, I am so happy he is bilingual (Spanish/English). He has been giving an amazing customer service!!

Loan Depot answered questions in a timely manner and funded our loan very quickly. It was a very easy process and would highly recommend them! Thank you Loan Depot for such a smooth process

The entire refinance process. You have a good product, with outstanding people. You use just enough personal contact mixed with the online portion. Great follow up, if I had questions or concerns.

Sarah kubicki was aggressive and fast talking and kept cutting me off. I could never finish a statement. she kept pushing me to the type of loans that your have vs. listening to me my needs and goals and structure a loan on that basis. Also your company charged my credit card $ 495.00 for an appraisal that has NOT agreed upon, scheduled or been done.

Communication was great. Love the easy and convenient portal page. Michael was honest and extremely professional and a joy to work with. He answered all our questions and helped us make the best decision for our family.

From the start Michael Buchmann at Loan Depot was very thorough in answering all of my questions and concerns. He was also responsive and easy to reach so I never felt lost in the process. He was a joy to work with and made everything feel so easy!

My loan rep Mary Perez was excellent. She is very knowledgeable about the products, she explains everything in great detail and has a very pleasant speaking voice. I enjoyed talking to her.

Bethanne is very personable and down to earth which has made working with her amazing. Honestly, if I had not spoken with her first and had someone that could not connect with me due to lack of kindness and respect for my needs, I would have not proceeded any further in this endeavor. I commend her and appreciate her!

Jim was great! Professional, friendly, great sense of humor. He outlined my options and gave me suggestions to get the most out of my refinance. The call did take two hours...but worth it, I think. Thank YOU.

Pete was such a delight to work with. He explained things thoroughly to make it all make sense with the different options available. My core group of friends are all in the mortgage industry and I expressed my interactions with Pete and they were even impressed.

Jordan Brown spent a lot of time on the phone with me, answering all my questions, and never got impatient. He also never made me feel like he had more important clients to get to. Extremely happy with my experience.

I placed a call in response to a conversion loan mailer I received. I was immediately taken through the process and before I knew it I am (almost) a happy conventional mortgage holder. In addition, I was a loanDepot FHA mortgage holder in 2015 before the mortgage was sold twice. I'm happy to be back "home" with loanDepot. As then, I love the way loanDepot operates and treats its employees.

We refi'd our existing loan with them at the same interest rate we had with them before the rates starting going up in March 2022 (negotiate people....lender credits!!!). Great staff, great website. Easy to use. Loan Officers and Mortgage Officers know their stuff.

Prior to our decision to move forward with the loan, Ethan was VERY thorough in his responses, he was VERY PATIENT with us - answering all questions. We didn't feel like we were being pressured into making any decisions. He is response to text and emails quickly.

Curtis Layton was very patient, working with me over weeks to find the best loan price for me, and even suggesting ideas that go beyond the normal advice I have ever received from a loan officer.

I really had to think about this since I was so pleased with everything. The one thing I noticed that is very much appreciated is the courtesy each person I dealt with exhibited. Believe me, this is very rare in some areas of the US today.

Loan Depot provided options and recommendations. Cameron was very patient and walked me thru everything from start to finish. I truly believe my best interest were at heart.

The first rep I spoke to was easy to speak to and knowledgeable. But the second rep that I spoke to was very adamant and outspoken. He wanted things done now. He would offer no time to process or consider his offer.

So far it has been a pleasure dealing with the Loan Depot team especially Monique. The whole process has been simple and moving along quickly. Monique is very professional, courteous, and has made the refi process a pleasant experience.

This entire process was quick and seamless. Elio R. was absolutely amazing. After each step he'd call to check in-after the appraisal appointment was made, and the appraiser left, letting me know all paperwork was in, then after the notary. It truly felt like he was in this with us and really cared. Adam D. in the very beginning was awesome too, but I feel like Elio had gone above and beyond.

My Representative, Whisper, was very helpful in trying to get good loan information for me. She was very courteous and professional in her dealing with me on the phone. Her knowledge of Loan depot products was impressive.

A real pleasure speaking with the representative I think his name was Aaron. Opened my eyes gave me a feeling of trust shared some life experience as well as educating me on a number of things. Presently I am not willing to create any more debt.

Your representative is all about getting your information and your paperwork calling 2 times a day, saying the interest rates are going up at any time to hurry up and lock in your rate. In order to lock in your rate you need to give a credit card, so you can be charged $23.05 for a credit report. Then once your credit report is done, they'll move forward with the loan. Then you'll need an appraisal, which I never received BUT my was card was charged. Then to finish it all up I didn't even receive a call or text from the loan rep I got a random email telling me they reviewed my application and could not give me a loan at this time. Ok fine, that's ok. But a call would of been more professional. But the worst thing so far is I contacted my loan rep about the appraisal and nothing back!! I want my money back for the appraisal that was not done!!

Closing at my home. Initial estimate was spot on. Loan officers were very good. Funny how they only include the things that went well. Loan officers very good. Process for me was way to long and verifying employment and wages was a nightmare. A lot of bad in the process.

Written communications are not well targeted. Specifically, I didn’t need to be bothered with very general instructions regarding payment during the recent transition because I was enrolled in auto pay. Also, I am not pleased with being targeted for refinancing only 8-months after I took out my loan when interest rates are even higher! On top of that the licensed agent for SC was very curt, even bordering on being rude. (The telephone screening agent was very polite and professional).

First you get all of my information, and they are telling me that everything is good. The agent says I'll call you tomorrow and tomorrow never comes. I have to call back again. Then another agent stats everything all over again. Then tells me that I don't qualify. So, I'm not happy with Loan depot.

LoanDepot was the first lender to contact me when I put in an online request. My representative has been thorough and helpful. The process was explained clearly and I feel like they are making it as easy as possible for me with the online portal.

Jacob has been a consummate professional throughout our time working together. When I first contacted him I was fed up with the lack of customer service I received from Rocket Mortgage. Jacob has worked tirelessly to provide me with options to help me achieve my goals. As soon as we found an option that worked, he immediately began to process a loan that would work best for me. I could not recommend loanDepot more highly to hose looking for help with their financing needs.

well it simple i have hundreds of contacts over a 3 year period. my crdit score fell from 692 to as low as 480 . if it would have been frozen instantly that afternoon a man wouldn't have pulled my down 250 points in one hour. The result lost $100,000. in interest rates and payments from 2.83% to % 5.49% being offered today. having contracts 20 page documents from your people allover has caused confusion which is thee purpose of Marketing. Even though humans find this repulsive. Thanks!

Our agent David MacArthur was excellent! He was very thorough and efficient! He was a very good sales person with just the right amount of pushiness. He certainly laid out all our options and presented the benefits of the loan.

Loan Depot provided options and recommendations. Cameron was very patient and walked me thru everything from start to finish. I truly believe my best interest were at heart.

Kyle and Remi were beyond great! They provided timely information and were honest the whole process. I value honesty and transparency and both of them far exceeded my expectations! I can't thank them enough! Once again, Kyle and Remi thank you for being so great!

Fil was amazing, he made this process so easy for us. He was on top of things, communicated promptly and he alway answered all of my questions. He is an asset to your company and we’re extremely happy with his work ethic.

Very friendly and helpful staff. Always courteous, spent probably too much time making sure that we were fully informed and answered every question fully, even referring us to others if necessary. I cannot rave enough about our experience.

I feel I gave the information to all the questions ask correctly. I was ask if my spouse was on the mortgage, no she is not. But living in Texas she is on the title by law. Sierra being a lender should have this knowledge. I was charged over $400.00 and was told that I will not receive any of that back. My spouse is in the military and on overseas duty. That being said she can't be in Texas to sign the title documents. I feel mislead by Sierra.

Jamie was very easy to work with, she was very thorough and truthful in her interactions with me. I completed all the documents the same day we came to an agreement on the interest rate and she has followed up with me throughout the process.

The process of obtaining the loan went smoothly and didn't take an unreasonable amount of time. I was able to get a great interest rate, with a repayment plan that fits my budget perfectly.

Responsive to my questions and actively found solutions to help move the closing process along. Special shout out to my loan officer Sami and loan Manager Steven. They are a phenomenal team!

I called late in the afternoon and Jonathan stayed after hours to complete the loan process. He has been responsive to all of my questions and gave simple-to-understand answers. He has been a pleasure to work with.

You did everything exceptionally well. I could not have asked for a better team, then Pat Wehnert and Danelle Ables. I enjoyed working with them and I thank both of them for making my experience a pleasant one.

Kristopher Duggan was very professional, and he did his very best to secure the best terms for me. I simply decided that this was not the proper time for me to be refinancing. You can be very proud of Mr. Duggan's job performance.

David Macaurthur was amazing, and should be promoted. He was the best part of my experience. He called me, made time for me, answered my calls, which others did not do as well. He treated me like a friend, and earned my trust.

Joshua was the only loan officer that really looked at my situation and really helped me save money. It was like he exactly what I wanted without asking. He was friendly, gave great finance advice, and was confident.

I am not by any means satisfied with my experience regarding my inquiry made for refinance of my current mortgage. I made it very clear, all I was interested in was just my mortgage. I was told by the loan officer that "he would put $10,000 in my pocket" during the course of refinancing. I told him that I was NOT interested in taking out any of my equity. I also told him that I would NOT commit to refinancing without the opportunity to look over ALL of the things he was discussing. He added in the amount of my car loan and another loan to the refi, putting my $90,000 mortgage at over $124,000. When he called the following day, I told him that I was not interested in taking the offer that he had put together. He immediately started asking me why, but continued to talk over me, not giving me the opportunity to say anything in response. When he finally stopped talking and I again told him that I was declining his offer, he took (in my opinion) a very demeaning tone and said that I wasn't making sense. This attitude, I did not appreciate. I told him that I was done talking, that I really did not have to give him a reason for my declining to refinance. He then decided to switch me to his supervisor Ashley, which was trying quite briskly to put the pressure on, and agreed with Diego that my decision to decline did not make since. I finally let her know that I was finished talking, and she very snottily said "good-bye". I understand that they may have high pressure jobs, but I don't think that it is right to tell someone that a decision that they have made concerning the financial impact of their next 30 years, doesn't make sense. I also didn't appreciate Ashley informing me that with my credit rating (750) I would likely not find refinancing elswhere. I can honestly say, that I will not use, nor will I recommend this company to anyone I know. I hope this doesn't sound harsh, but I am not some idiot that know how to read or crunch numbers just because I live in East Tennesse. I am 54 years old, I have an accounting degree, and I raised 3 children on my own without child support or any kind of welfare assistance. I personally think that I am a responsible adult and should not be pressured or question about my decision not to refinance with Loan Depot. Thank you for your time.

Erika was/is very, very efficient and very helpful. We're so glad she was assigned to us. I've already told many of my friends about how excellent we were treated.

Lack of communication and consideration for the customer’s concerns, requests and wishes during the application process. It seemed the lender was more interested in process a loan without clear verbal consent and used was less than transparent with the e-documents and what steps would follow next.

My agent, Kamel Sarkissyian was a delight to work with. He was very professional and patient in explaining all of the details of what to expect. I really got the impression that he was looking out for my best interest. He is definitely an asset to your company.

Your employee Lori was the best employee i have ever dealt with with any company in my life time !Without her help i would never made it thru the process your company required for a refinance loan. She is a very knowledgeable professional lady.

Maintained communications and got our rate locked in prior to increases. Kent was the most responsive and helpful loan officer we've ever encountered.

My loan officer Ryan Swanson has really gone above and beyond to make sure that we get the best refinance deal we can get. He has kept us up to date on every aspect of our mortgage.

Communication was absolutely amazing, I could text, or email, my agent at any time. It was the smoothest refinance process I have ever gone through.

The representative Ben knew his information, efficient and was able to move through the documents with ease and understanding. He was pleasant to work with. Thanks

The loan officer I was 'assigned" to, Dakota, has been extremely helpful and offered me options. He treated me with respect and acknowledged what knowledge I have and accepted what help I could give.

Loan Depot was amazing to work with. Did a total refinance of a VA loan in under 30 days to include me traveling for multiple days. Would highly recommend them

Cameron has been great to work with. Very positive attitude and demeanor. He discussed a few of the differences along with the pros and cons.

Loan process was fast and easy, loandepot communicated well and in a timely manner. Overall we are very satisfied, waiting to see how the payback process goes.

this has been the most expedient and through experience. Ben has been the most knowledgeable and efficient loan officer i've had. he follows up quickly.

I absolutely recommend LoanDepot! Diego Valles and Kaysie Hudson made the process of a cash-out refinance simple, easy and quick and I couldn't be happier with the entire experience. If you're looking for open, honest and quick communication with a seamless process for refinancing, LoanDepot provided all of that and more for me!

Chase Bryant has been outstanding to deal with during the loan process. He is friendly, knowledgeable and always looking to do the right thing for the customer. He should be commended for his service.

Curtis Layton was very patient, working with me over weeks to find the best loan price for me, and even suggesting ideas that go beyond the normal advice I have ever received from a loan officer.

Kristopher Duggan was a excellent display of tanasity and compassion AndTrue gentleman that you can ever meet. His prime concern was to help me before I lost my house due to another company WHO NEVER EXPLAINED WHAT type of LOAN they gave ME After 16 yrs in the House. I'm TRULY thankful NOBODY would understand unless they've had that Experience. Thank God for HONESTY and GREAT people

Jessica Maxon, our Loan Depot Representative, who has guided us through the Loan Refinancing process, has been nothing short of outstanding in terms of the level of customer service, knowledge, and professionalism she has displayed.

The loan officers were all nice to me until it didnt work out then they were very rude and treated me like dirt.. Will not recommend loan depot to anyone. Will do the opposite, for sure

Loan depot folks were great to deal with. The entire process takes a while but they let me know upfront that it would take about a month to process.

The user friendly technology paired with Joe's exuberant outlook and extremely friendly yet expert customer service skills made us feel unstoppable in this chaotic but magical process!

Personable, professional. Listened to our needs and found us something we could work with. Good follow up skills and attention to detail.

Cameron has been very professional and kind throughout this process. I haven't been through a home loan process in almost 18 years and I couldn't have asked for a better experience than I have had with Loan Depot.

Brooke is a very talented person other than her expert skills as a loan officer.. She has made this experience in a sense a fun thing for my wife and I. You have a asset employed with your company.

Apparently Loan Depot shutdown during the weekend while Rocket Mortgage worked on my refi Sat & Sun. Also, though I was told no appraisal fee would be charged I found out Monday AM that my credit card did in fact have a pending $495 charge from Loan Depot. I trust this will be removed as I did not authorize this. I regret allowing my card to be charged for the credit report.

I love Mr. Taylor, he was confident through this whole ordeal Joseph said Trust him, because this is what he do and I did!!! Thank you now I'm debt free.

When Jacob and i started talking i was relaxed. He explained everything and was very knid with listening to what I had to say. Total painless.

They was very polite and positive if everything goes through this company will help me take care of all I needed and more. Had gave 5 star but changed to one after all was said and done

Rosiland Moore is professional and extremely knowledgeable. I shopped around for this loan and always came back to DirectLoan because of her answers and assistance.

A cash out refinance was a very easy and fast process. The staff was very helpful and timely in communication.

Kept me updated two to three times a week. You all were always just a phone call away, and always answer or get back with me the same day. Thanks

Care was very efficient and answered all my questions. She was patient and caring. She is a pleasure to work with.

The things that were done well were the constant updating and not just online but on the phone. The answering of my questions were very helpful and always pleasant not like I was asking a dumb question.

Morgan was very sweet and kind..She was up front about my cashout and I appreciated her honesty.

Zack is a great representative of your company. He was very knowledgeable about your loan products and the overall market in general. Also, his attentiveness and prompt nature in handling my file has been greatly appreciated. Thanks again for the smooth and painless process.

Our loan officer, Ervin was professional and informative. If he did not have an answer he got an answer for us. Once the loan process was assigned to Grant, the process was seamless. Grant was professional and informative. Questions and requested call backs were always responded to in a timely manner. From the first step to the last step, We were very happy with Loan Depot. We will definitely reach out in the future for mortgage loan needs.

Matthew was amazing. He really helped me out and possibly changed my life for the better

Loan Depot has provided a truly fantastic service tailored to my wants and needs. I am so very pleased to have them as a Rock-Solid foundation to help me start the next chapter in my journey through "home ownership". Thank you for all you've done, it hasn't gone unnoticed!

Ashley was nice to start but then turned overly sales aggressive and kept trying to push me to take the mortgage refinance option SHE felt was our best option when I told her 7 TIMES it was not a financially possible option for us. When I told her we were going with Rocket Mortgage, she then wanted a copy of my driver's license which I declined to provide her. She stated she would then cancel my application and I STILL received loan closing paperwork as if we were using Loan Depot. Very unprofessional in my mind to keep pushing someone into an option they can't afford.

Used Lending Tree without realizing I would be swamped with offers from recommended lenders. Matt Coates had the best customer engagement approach so I proceeded with him and Loan Depot. Terms were favorable and online process streamlined exchange of documentation. Alec Langton took over additional loan processing seamlessly adding up to an extremely positive experience. Easily the best mortgage company I ever dealt with.

Since I started this application to refinance Rich Hernandez was very professional in treating myself and knew what he was doing reference to refinance policy at loan depot. He assisted me and walking through my computer since I was not computer literate. He was outstanding and very helpful. Thank you, Rich Hernandez.

Jon Leppert was very professional in sharing info and helping me reach my decision to go with loan depot! In addition, Jon work relentlessly to ensure that I reached every goal that I sought after! Especially, getting the right cash out and a great interest rate!

Matt Coats is outstanding-professional and very timely. His service and customer service is exceptional. I will forever stay with Loan Depot for the outstanding service that I always get. Thank you Matt for making this process seemingly pleasant

Loan pre qualifications were unreasonable. We were asked to pay some of our debt down before closing, We were treated unfairly because we are self employed for 42 years and very successful. Credit scores are good to excellent. We will not be doing business with Loan depot. We have signed with Citizens Bank mortgage, They gave us what we wanted with no payment requirements pre closing or at closing as you had. Citizens has all of our debt listed that you had with no issues. Our debt is not out of the ordinary and considered "Normal" on our credit reports and we are not using most of our credit available.

1. Excellent communication 2. Extreme Professionalism 3. In-depth Knowledge 4. Great Follow-Up

Our experience with Ed Nelson has been second to none. He has communicated quickly and thoroughly and provided additional information whenever needed. He is an absolute professional that has worked very hard to make sure we were taken care of in each step of the refinance process. Our experience with Ed and Loan Depot has been smooth, quick, and so much easier than we expected after have a bad experience with another lender. Ed has been wonderful and we would highly recommend him to anyone and everyone!

Ms Doyle was amazing! She made me feel so comfortable and showed amazing professionalism. Her attention to detail was far beyond what I expected. If I were looking for employees for my investigation business, she would be at the head of the line!!!

Mark the manager stepped in and made sure things were done. Example I asked Keith why the funds were being sent to me to be mailed out to loan companies, his response was “that’s how your loan was set up”. That is when I reached out to his manager, Mark. It was only then that I was told it would be worked on to see if funds could be sent directly to me so I could pay them off directly. CJ stepped in when Keith was out of the office and things were flowing as the should have. Then Keith came back… Mark fixed the problems I had and I appreciated him in this processed.

I was charged 495 after providing my card info and agreeing to the 23 credit check. I never authorized the 495, only the 23. I was very upset, and I was charged over draft fees because I was not prepared for that large transaction. Felt very sneaky and predatory. So I canceled the transaction to move forward with the mortgage there are many other companies that will treat me with respect and transparency.

Initial mortgage processor rude and hung up on me. The follow-up person offered a discount and has so far been fine. Customer service people shouldn't try so hard to "sell" or "close" the mortgage by sending links to websites. If you want to refinance a house, you probably already know that interest rates are going to go up.

Well I had been locked in with my bank. The loan depot agent I was dealing with stated that loan depot motto is we will match or beat other quotes. That did not happen. I was quoted with a slightly better interest rate but to get that rate I was paying for it out of pocket. I never got locked into anything because the agent kept saying I can beat them. That never happened. And basically feel it was a waste of my time.

Kyle Callaway was personable, knowledgeable, and pleasant. He answered my questions respectfully and with confidence. I will recommend the Loandepot to anyone interested in refinancing. Great rates. I'm very pleased!!

I was trying to compare companies and it seemed like I got a lot of run around. Nathan DeGour was easy to talk to and he listened and answered all my concerns. He also did what he said he was going to do. He earned my business by being consistent and keeping me in the process.

She is very knowledgeable and help full . Took her time to explain and clear every thing for me.

I was most impressed with the time it took to conclude this entire transaction. I would say that if you remove the two weeks for the December holidays, the entire process took three weeks. This is outstanding, as I've been hearing that other vendors take months.

The easiest refinance I have ever done. Friendly, easy to work with, professional and timely. It took less than 30 days from locking the rate to closing. Sami and Jimmy were great!

The rate we were able to lock in was nothing short of phenomenal. Our lending officer was friendly and professional, even as we began our call very near what was the end of his work day. We were especially appreciative of his time, but he assured us that his time didn't matter as much as ours did. He was succinct as he walked us through the process and patient when we needed time here or there to gather information to share with him as we prepared our refinancing loan. When we hung up, we felt as though we had everything we needed in place and were confident that he had provided us with all of the details about the decisions we would be making as we continued the process.

I ended up getting a very good deal on a complicated loan, but the process took more than 3 months even though I returned all requested documents very promptly. If you don't have a deadline, loanDepot might give you the best deal you can find. But, if you need a loan quickly, I'd look elsewhere.

I have purchased homes in past, and they are always a giant headache. Theresa has made this process so easy. She is very easy work with, knowledgeable. when I call her, she has a very quick response. She is an amazing Loan Officer, and we were happy with her, and would not change her for anyone else.

Process is always easy, staff are friendly and helpful. This is the third time I've refinanced my home with LoanDepot and it couldn't be easier. Highly recommend.

My experience was good. Joshua was very helpful. I love the portal. It's easy to manage and I can easily communication to the staff and view any documents I need. It's very convenience.

Jon Leppert - Licensed Lending Officer, is an outstanding person to work with. Very professional and knowledgeable on what he does. Answered any questions I asked, without having to defer to someone else and very responsive on all of our conversations.

This is my first time buying a home. Daniel Rendon was very helpful in this process. He explained different options available so I'm able to choose the right type of loan for me. Daniel was professional, patient and courteous. I like that he maintained an open door policy should I have any questions or concerns. He gets back to me immediately. Just as my mom did, I will also recommend loanDepot to my family and friends for the excellent service the company has provided for me.

Chris was straight and to the point. I tried 3 different big bank lenders which all told me it couldn't be done. Now I understand why. Thanks Chis for the honesty and being sincere.

It was great working with Nicholas. He was beyond friendly and personable but not overwhelmingly so. We had friendly conversations while being able to stay professional and stay on task. Having to do a cash out refinance is not the best feeling on my end of things but he definitely made me feel comfortable and confident that I was making the right decision.

I had started the process with another company and the lending agent was sneaky, did not tell the truth, I was about to give up on the idea of refinancing when I talked to Vianey Barra, a couple minutes of the phone with her my sick feeling and stress level were gone. Felt like I was talking to a long- lost friend that I just met! I highly recommend LOAN DEPOT!

Matt was very experienced, knowledgeable, and friendly. He worked up multiple different rates at different cash-out price points, and if he could not answer a question he would make sure to get me the answer to move forward. Really appreciate his hard work and diligence.

Initial contact with Alex was very productive. I worked with Alex the last time we refinanced our mortgage and was happy with his professionalism and service then. That's why I called him again, was given competitive numbers, and decided to go with loanDepot again.

Dawn was excellent! I really appreciated her willingness to walk me through and help me understand my options. She also went above and beyond to get additional information to provide clarity for a unique circumstance I have.

Worked with John Labban on my loan, who was OUTSTANDING to work with. John was extremely thorough and informative about every step of the loan process. Most of all, he was EXCITED about helping me through the process. This has been hands down one of the best customer service experiences I’ve had ANYWHERE. I got a great deal and great service. Can’t ask for anything more.

Fast, Easy, and professional are words I would use to describe my dealings with Loan depot. I have already recommended them to a coworker and a family member.

Excellent experience! Sarah the loan officer was knowledgeable, professional and confident. She answered all my questions and recommended the best product to suit my needs. Thank you Sarah!

Tara Renolds was great. When I made a mistake with closing costs, she knew I was wrong but she still went above and beyond to address my concerns. She is by far the best loan official I have dealt with

The process overall was pretty good. The beginning was amazingly easy and quick. The process when it went to underwriting slowed down quite a bit. Felt senior rep could have been more commutative as to how process was going.

Monica and Will were outstanding. Monica was phenomenal. Friendly, proficient and took time to explain any item I didn’t understand. She is a gem and should be give. Special recognition for the superb service she provides. Will was also wonderful to work with.

Adam devine is very professional, understanding, and very respectful. He takes the time to explain everything, and most of all he is not pushy. My experience was absolutely a 10...

the loan service officer was very professional and very relatable at the same time. although I decided to make improvements before I attempted a refi, I will certainly consider retrying later with Loan Depot.

Daniel was extremely thorough and patient, and he brought our attention to many things we hadn’t thought of. He was very knowledgeable and clear in his communication. We felt that he was doing his utmost to get us the best terms possible. We were surprised that he was able to get us approved with such favorable terms in under 24 hours.

I was happy with the web UI (docs dashboard) and very impressed by how Theresa Nowry, Lending Officer, handled my case and my questions. She was patient with me from the very beginning and promptly answered my questions all along the process.

Very Helpful, Ryan & Sara both made the process very easy! Always being in constant communications when it came to moving our project forward and meeting deadlines.

Worst lending experiences I've ever had - yes, I got hooked twice by the low rates, but would have gladly paid slightly higher for the sanity. I refinanced two mortgages in Aug and Dec 2021 and both experiences were terrible. For the first, no one could explain why processing was taking so long and the rate lock needed to get extended 4 times. When they did so, they tried to charge me for it as well. Throughout the process, I had to chase LD rather than getting any proactive updates. So frustrating. The second time, the appraisal process took over 4 weeks and again delayed closing. Rate lock extended again, and prices increased. When the loan team reverted the price back, they tried to tell me they were losing money on the loan because of all the "additional discounts" they were giving me. The appraiser didn't finish the appraisal in an hour visit, and said he would return but never did. Instead, he kept asking me for documents like blueprints and surveys to complete the appraisal. The appraisal had huge mistakes (missing a bathroom, 2 fireplaces) even though pictures in the report had all the rooms. Worst of all, the estimated price of $550 went to over $1500! I had to escalate multiple times to get fees adjusted and credited, even when they legally were not supposed to have increased more than 10%. It was a terrible bait and switch debacle and only through my own investment of hours did I catch the changes. Never again.

We have a high net worth, our gross income per year is about 450k (my husband and I). But it was frustrating that the loan officer and her managers do not know how to help us interpret my husband's K1 tax returns. We have a portfolio of 8 rentals and never did we have a bad experience like this, the previous lenders knew how to help us with my husband's K1 returns except you guys. It is your loss. Will never do business again with you guys. She was asking tax returns that dont exist, I told her I already submitted everything but asking for tax forms that dont exist- you guys do not KNOW how to help client like us (my husband is a physician who has a K1 ).

David has a calm spirit, which put me at ease during my search for a reputable lender. He was persistent in searching for options and clearly explained them to me while doing so.

They did communication very well they kept up with everything that needed to be done and we signed and got everything back that was great excellent.

My husband and I completed an online questionnaire and was contacted within a few moments by Shea McCoy. Shea was pleasant, knowledgeable and extremely helpful with the application. He is certainly an asset to your company.

Overall everything has been going smoothly, David MacArthur has kept me very well informed on the entire process. I’m extremely happy with his customer service and attentiveness.

Yazan was very helpful he was great. My only issue is that I'm not thrilled that I have to wait 12 months post covid forbearance to refinance my house. That's my only issue.

Loan Depot is number one in customer service. I had a very positive experience as we worked through many difficulties. Everyone is committed to providing the best service.

Loan officer was very knowledgeable. He reviewed with me my different mortgage refinance options and answered all of my questions. The account manager ensured the processing of my mortgage refinance went smooth and quickly. I highly recommend loanDepot!

With the information we gave you: You kept your word; you stayed in contact; you kept us informed; you let us play a role where we could; you impressed us with your overall manner...you got us what we needed! So far, so good and seeing is believing.

You got me an excellent interest rate, but that was the only positive thing i got out of this transaction. The documentation requirements were overbearing, and the turn around time of over 4 months for a simple refinance was ridiculous.

I'm really impressed with the knowledge and experience and the patient he has with his clients he took great care in explaining all details of the loan i would recommend him to take care of more clients very professional and easy to talk to

I have worked with Josh before, and he's always earned 10s, mostly because he's a problem solver, he's courteous and unflappable, and he's highly efficient. You've got a terrific employee.

Communication with both Will & Amy was exceptional. Even though both Will and Amy were impacted by the pandemic, both took appropriate action to ensure I was kept informed throughout the process.

I got charged for appraisal and credit report when I explicit ask not to charge anything. I haven't even decided to get a loan from this company, I was asking just for information. Wouldn't be too hard to say "we will charge you" right?

On-line access to documents is great, having the close at my house was super convenient. Initial discussions with the loan officer were amazing.

Loan officer Armstrong was very direct and to the point. He stated he could match the competition and he did match the competition.

Jon Leppert is very friendly and professional. Was a great pleasure working with him. He provided all the information and answer all questions in a timely manner.

Mr. Noriega was very knowledge and patient. He was very attentive to what I had express. He showed how I can both lower my payment and decrease the interest rate. That evening my servicing mortgage company informed me that they were willing to lower my payment. I told them that I got a very good plan with Loan Depot. They were willing to do the same for me, so I chose to stay with them. I thank Mr. Noriega for his his excellent work.

Fred Rakine is very knowledgeable and personable. He answered all questions asked and made us feel at o ease with such a big decision. We used loan depot for our last mortgage and after talking with Fred we’re happy we are refinancing with loan depot again. A big thank you to Fred for his assistance and excellent customer service

PT is a great example of truth,kindness, wonderfull personality and gives me a feeling that I trust her to do caring things for me. She's a great asset to your group.

Wold class service offered by world class specialist. If given the opportunity, I will not do business with anyone else. Ms Doyle is impressive !!! Wow

First experience I had (6 months to a year ago) was terrible, the two I dealt with misrepresented your organization and was not truthful. Therefore I would never recommend your organization. This time, not knowing it was the same organization, being called by Alex, and explaining my earlier conversation I found out Alex was from the same organization, she seemed concerned and I decided to work with her. So far all seems well. We are not finished yet and I will continue working her to the end. She seems very honest, we will see.

He has been kind, knowledgeable, attentive and helpful with all of our needs. I will definitely refer him to anyone I know in the process of buying or refinancing a home.

Mr. Josh Martinez is a true professional and was very helpful to me making this decision a very smooth one . And i would Absolutely recommend him to anyone looking for a agent .

The only problem I have when I first called loan Depo I was told to suppo court doc giving approval and 12 months of payment I have done that and now I am being asked to supply those same docs I gave u 12 months of paid back statements and this loan still has not moved on beyond that. Amerisave strung me on for 4 month I don’t want the same thing from loan Depo, if u r ok with the loan let’s keep moving

All telephone experience. Information overload; too much, too fast; a polished answer for everything. On retrospect the information provided appeared to be accurate but only the positive side of the story was presented. The risks were glossed over.

The initial contact and procedure was good, however, I cancelled on 4/9/22, I still am receiving calls from processing and have yet to receive a refund for the appraisal fee.

Calvin went above and beyond to help me . He made me feel that there are still good people and businesses that can still help when everything else has failed. I will always be grateful.

Brandon was very friendly and helpful. He answered all my questions. I felt he offered great customer service.

Aaron Lietz has been so helpful. He has answered all of my questions and basically held my hand through this whole process so far, which has made me very comfortable as I am very nervous.

Listened and followed through. Replied to my questions, took note and remembered my comments and concerns. Couldn’t have done better. Again, most impressed and very pleased with his service.

It is well especially for the loan officer doing all the stuff for me not clear when I will know things but she told me she would let me know so over all so far pretty good

Emmanuel Haley is a special business man. If he says he is going to do something you can believe it will get done You should be proud to have him in your employ

Communication was excellent! I didn't have to wait long for a return email or phone call. Everytime I contacted someone they got back with me that day.

Fantastic communication, guidance and professionalism. Website is wonderfully intuitive. Very easy to use and secure. Looking forward to closing.

It's to soon to tell but so far so good. Dylan has been super helpful and prompt. Quickly returns messages and answer questions. It's very pleasant working with him.

Loan depot was quick to reach out to me . I was very impressed with the knowledge and skills of Jonathan Jacko and the information he provided on all my questions . It's been many years since I've dealt with my mortgage and I appreciate Johnathan working on getting this done. Thanks Bryant Skinner

Quick response. Accurate quotes. Great report. Personable. Great customer service

Follow up was excellent from all of the people that I worked with on my loan. They were all very professional and responsive.

Jose spent a lot of time with me on the phone, patiently explaining all my options, answering all my questions and not pressuring me into doing anything I was not comfortable doing.

Melanie Hoskins valued my wife and I as customers and was interesting in assisting us with the loan process and I think we have completed the Loan.

Greg Lee has been absolutely phenomenal and very transparent in keeping me informed with best current fit for refi and future fits.

I appreciate Steven’s commitment in continuing to contact and follow up with me. He has been extremely patient and knowledgeable.

You do it very well you trust me Mr. Cooper denied me two times Don't give me any opportunity Loandepot have very good people were there I decided to buy another house I am contact with loandepot thank you very much and God bless you..

Lisa was very helpful and laid everything thing out for me. She was polite, professional, and personable.

Lori has been very professional as well as personal for all the activities and support for finalizing the refinance. She shared all conversations with full detailed understanding.

Your staff is all about making money. They tried to push us into a mortgage that was $800 more than what we pay now. The interest rate changed every day. Horrible

I was contacted by your loan officer on Dec. 22, 2021 about a refinace possibility. After discussing different options we decided on a partial cashout refi. I completed the intial paperwork and was given a list of different items that would be needed to complete the loan. I told the represenatative that I had big holiday plans. I was contacted via email over the holiday weekend telling me that I must submit these items or risk having the loan declined. I enjoyed the holiday and was told that the paperwork had to be submitted on the 27th, it was already the 27th so I told them to decline it. I told them I have a good loan as it is, in the house that I want, and won't be pressure into unrealistic expectations just to refinance. So I let them decline the loan.

Jackson Britt is so easy to talk to and truly enjoys his work, which is reflected in the customer service he offers his clients.

Made promises that you kept. Customer Service was excellent. Communication was very good, by telephone, text and Email.

Consultant/initial contact Tyler Popescu was excellent in putting a good-fit proposal together for my situation, running it through the traps, answering questions, addressing concerns, and getting involved when there were questions or hang-ups during processing.

All docs that were requested were submitted with the exception of paystubs (which I explained I did not have and why) I indicated details surrounding when my paystubs would be available (01/22 and first week of January - steady employment and new job was verified) It was the holidays, and things were hectic for everyone (including the loan officer since she was out of office some days) While she was away, her supervisor threatened to cancel my loan if I didn't upload my paystubs in 24 hours (got the few days after he left it - and that's outrageous to even mention) The loan was pre-approved to my understanding and we were good to go (last I checked I would upload the paystubs when they were available - and that seemed supplemental) When I looked in my folder again the next week, I saw yet another document to sign around the rate of 2.375 (3rd one - again? why?) After all the personal information I've submitted, I received an email the next week denying the pre-approved loan for no apparent reason (total waste of my time). I won't have my arm twisted into meeting unrealistic expectations or deadlines. I've never heard of any loan company treating a customer this way--especially at the onset of a loan process. Loan officer great to talk to, and gave me many good options and a lot of useful information, but this process and how this happened was horrible. Cancelled my entire loan during the holidays because I didn't provide a single (non-time sensitive) document that I didn't yet have (and they were told that up front) and provided with everything else.

Long delays, poor communication. After jumping through many hoops my loan person, Meghan, just stopped responding and then after a week I called customer service and they told me my loan was inactivated. The next day Meghan called me and talked me into re opening the loan and charged me another credit check fee, then after several more days I just gave up.

I very much enjoyed working with this agent very polite and went above and beyond to help me, also fast response to any concern or questions.

I told a lender, Matt Coates, his rate/offer was not competitive. His counter-offer was to hang up on me and insist I was fabricating my other offers, which I can assure you I was not.

Marshall McQuown is well informed and patient in guiding and explaining every step through the loan process. Very pleased with his service.

Eventhough the loan did not go through, I was very impressed with the way the loan officer did his job. He was really a professional. I will be applying again in the near future.

Sean is funny smart hilarious and you could tell he’s the life of the party and he knows his business I appreciate everything he did and doing for me and my family(HES THE BOMB)

Excellent experience with a knowledgeable and friendly person! The process was involved but made easier by Lori and her kindness.

I had alot of questions throughout the process and they were all answered extremely well. My wife Robin and I will definitely recommend you to others.

Christian was wonderful. He answered all my questions and was very patient with me.

The loan officer called and tried to persuade me to refi. Before I even agreed to continue to process, I kept getting emails asking me to finish the application. I requested not to pull my credit report, but I got alerts for credit check and received Documents in the mails showing the credit scores but with wrong employee and SSN. Now I am concerned some illegal activities or identity theft.

Thorough explanations of the refinance process and and what was involved in each step of the process. Very professional service.

Amanda and Jennifer were extremely helpful, personable and easy to understand and deal with. They both made a rather complicated process into a piece of cake. I would highly recommend LoanDepot for a smooth and 'best-deal-out-there' refinancing experience.

Jacob is an attentive, well informed and extremely helpful person, who answered all my questions, addressed my needs and made some GREAT suggestions.

Got me the loan when 2 other lenders turned me down. And now, almost a year later, I found out that for the life of my loan (30 years), if ever my rate goes down they'll do a refi with zero closing costs! That is amazing and doy customer friendly

Ervin was great and really helpful, answering all my questions and concerns. Definitely great to work with so far!

Great job on behalf of the people who helped me with this process Great people working together ❤ I ask God to bless you and your family at home and work 🙏 have a great day and year

It has been a pleasure to speak with and be advised with such a great group of professionals who has the interest of the customer in the forefront.

Honestly the entire experience as a whole wasn’t great. Being shorted money, a horrible appraisal and a late signing date pretty much sums it up.

Communication, using Empower for originations, best rate I've gotten by far in my search for a refi, great employees.

Your agents listened, understood what I wanted, found the best deal for me, and worked in a timely manner to close the deal.

I am very please with the service that Loan Depot has given me and the way stay in touch with me about even the little things Ian so thankful for Jocob for all his hard work alone with loan depot and yes I will tell others about loan depot

Loan Depot laid out which documents were needed and the uploading process was easy to use.

I have a pleasant experience working with Nick Hansel. He provided competitive interest rate. The communication with Nick was awesome. Having said that, I am still in the initial process of Loan. Hope the loan process goes fast and will get closed soon... I had another cash out refinance with Nathan Shattuck. He provided competitive interest rate and terms. Closed the loan on the expected timeline.

I’m glad you didn’t give up me. I had been rejecting your calls. Y’all helped me when no one would.

Loan Depot has a great reputation and customer service are very good at getting good deals for customers. The documents were very clear and the process was quick and very easy to use!

Communication was top shelf. I appreciate that they took the time to pickup the phone and talk me threw things. The personal interactions went along way with making me comfortable with the decision

I have worked with several lenders over the years and Sara Kubicki stands out as exceptional. She was very responsive and easy to worth with. She got back to me with answers quickly. I could tell she is a very experienced mortgage broker based on her knowledge of working with the numbers. When we are ready to refinance, she is who I will use. I highly recommend Sara.

Arron was a pushy and did not listen to my needs. It was all about getting the inspection and not looking at why I was in need of getting equity out of my home. I was put off.

Fantastic process from start to finish. They handled everything, even sending a notary to my house to finalize the documents. They were able to complete a fairly complex refinance before the rate lock expired. Very well done. Thank you.

Answered concerns, made sure u was in the loop and informed! Made my refinance easy and on my time!

The communication has been top notch. The document portal is easy to use and intuitive.

Joe was very knowledgeable and worked with me to provide the best possible loan for my situation. He really listened to my needs and made a great recommendation. This is how every mortgage company should operate. I am grateful for the wonderful customer service.

NOT MUCH....ohhhh, prolong each step with roadblacks. We provided all information and were lead along for weeks......MONTHS. There is a better way and you ain't it!!!!!!!!!!!

The loan officer lied to me and withdrew money from my account which I am still waiting to get back he told me he would beat rocket mortgage all he did was not list all the closing costs to make his offer look good

I have owned and purchased several homes throughout the years, other than never meeting anyone face to face, was probably one of the best experiences I have ever had the pleasure of working with! However was a little more costly than I would have liked🤑, in comparison of nearly Double the cost of comparison Oklahoma Mortgage Linder's, available for the refinance programs available in my research. However I am a big believer in you get what u pay for, not so much in physical products these days, but services yes!!

Erin Robinette was amazing. She worked hard to get our loan approved. Very knowledgeable and very solution oriented.

Was very pleased with my loan agent was very friendly and patient

The customer service was outstanding I was most impressed with the patience of the loan officer and the information he provided it was clear and I could understand it. With that being said I will always do business With loandepot.

I do not like the appraisal process it is too rushed and not explained that it is a home inspection including your personal bedroom and bathroom.

Very simple process. Great communication with friendly staff. The loan was funded and paid out promptly with no glitches. The staff, especially, was the best. I cannot say enough on how comfortable smoothly the process was and even with a small set back I felt that they went the extra mile to get the loan done for me like family.

interest rate was competitive. That said there is nothing that distinguishes Loan Depot in the market. The process took a long long time. The process was complex. Not knowing where funding was going scared the HELL out of me. Having $485,000 in the wind is NOT how you run a loan business.

Answered al questions promptly and kept us on track to keep the process moving forward.

Very professional and prompt in returning calls or request for info. I am waiting to see how the rest of this transaction develops. I understand that I am being transferred to someone else in the next step. I hope the next contact is as positive as he has been

My Loan Officer Michael Cruz was amazing. He was always helpful when I had questions regarding my refinance. He was a good listener, made you feel good going with Loan Depot for my refinance and was there when I had an issue with our original Account Manager Elizabeth Groves who I had been trying to reach for 2 weeks and no return call or email from her. I was worried and reached out to Michael for help in trying to get our refinance closing scheduled. Michael took action right away and reached out to his boss who called me to tell me that he was told from Elizabeth's manager she was out sick and our loan had not been given to someone else to finalize and someone will be calling me soon. That someone was an angel named Marrian Tyler, Sr. Account Manager who took over my loan and got us cleared to close within a day of contacting me. Loan Depot has a great staff working for them. I hope Elizabeth is feeling better and is back to work.

Everything went great and i am greatful to everyone that made my loan so easy and smooth.

My experience with Loan depot was very good. Jared was knowledgeable and very friendly. He explained this and provided clarifications. A friendly experience.

I was told multiple different times and ways that Loan Depot would match or beat any deal I sent to them. After sending two different offers I have to them with my rate locked. They were $4500 and $9500 more in closing costs. They told me that the deal I’m moving forward with is with a different company. The loanDepot person I’ve been working with said that my deal isn’t a deal and they are gonna want more money.

Dakota has been very thorough with explaining and walking us through the process of refinancing our home loan. He has been patient and caring regarding helping us complete all documentation regarding our new loan application. My wife and I have felt very comfortable with the process so far and expect to be pleased with the outcome. We feel comfortable that we can go to Dakota with our questions if needed.

They did not deliver on their promise to match or beat other loan estimates. I felt pressured into providing payment for the appraisal fee to “lock in my rate” and then at the last minute while they were processing my card was told about the credit check fee. I requested cancellation on my application but have received no indication that that action has been taken. Once I decided to no longer do business with their company the gentleman I was working with was rude. I will not now or ever recommend anyone to do business with this company.

LoanDepot did deliver more than "well". From talking to Sami Alami, well, a little bit about Sami. From his very first call, my family was already at ease and peace knowing that he would do his best to keep his promises. He called, gave us his direct contact, and email address. Sami took his time, I mean, his tiiiimmmmeeee to make sure ALL OF OUR QUESTIONS were answered. He went beyond reviewing every question, every paper we submitted, every attempt to communicate with him, he was there. I could not ask for a better Representative to assist my family with our application. We didn't only have 1 Sami, Ms. Toler was as responsive as Sami was. Although I didn't talk much to M. Toler, she did come through all the time I needed. Both of them really kept my family focus, at ease knowing that our application was in great hand and that LoanDepot would actually take care of us. YES, LOANDEPOT DID TAKE CARE OF US, OF VETERANS as they promised they would. Thank you for your great service and support.

The service was excellent. The tools were efficient, the communication was prompt. It helped that I was a repeat customer as I saved money in the appraisal. I wish my APR was a little lower, but the actual experience was very pleasant.

My experience for very pleasant. My loan officer was very knowledgeable about interest rates and answering all of my questions regarding refinancing my home. I was truly able to walk away with a better understanding of how much money I would save, no early payoff penalty, and additional calculations to better understand payment allocations for interest vs. principle.

I knew about you since I am a fan of the Florida Marlins. My initial communication was not directly with you, I was inquiring about a HELOC, in less than 12 hours I was contacted by several mortgages companies, and of all the agents with whom I spoke, I am honest, I liked 2 (one of them was you), Fortunately for you, the person who called me was extremely friendly, very sweet the truth was that it was a pleasure to talk with her, the person from the other company was also very nice but what made me decide for you was that the other spoke to me like a car salesman and I did not like that. But Correena never pushed me to make a decision, but make no mistake, she knew how to sell me the best option. The best part was the response time from her which was AMAZING. And to put the cherry on top of the ice cream, the personalized treatment that she gave us (me and my wife) made us feel very good. I do not know if you have any policy of awards to good workers but if you do, she deserves the FIRST PLACE !!!

I think your online document system is user friendly and simplified our loan process.

Your team was very accommodating to my busy schedule. Instead of pushing me to do things to close faster they were patient. There were certain forms that needed signatures and I wasn't by a computer so they reassured me that I didn't have to rush. I was afraid I was going to miss cut off times but they worked with me. I was more than impressed with the Loan Depot team.

Davin Jensen is awesome! He initiated this Interest Rate Refinancing Loan effort because of the low interest rate opportunity. I greatly appreciate his due diligence in helping us unlock equity in our home and for reducing our interest expense. I will be a loan Depot customer for life!

The online portal was great and user friendly. Process as a whole was just ok. Very hard to contact loan officer after starting the process. Didn't have too many delays. I'd say the whole process took a little over a month. They could lower the rate and fees but they have higher approval rate than most. I would suggest anybody who can't get a loan with a bank or has a mediocre credit score apply.

Appreciate Baxter’s patience and willingness to answer my questions. He is great at focusing on each question. Great customer service.

When I called, I was not committed to doing anything at that time, I just wanted information. I even dialed *67 prior to the call to prevent sharing my number. However, Kyle was so easy to talk to, and made me feel such at ease that I went ahead with the refinance with that first phone call. He understood where I was with my thinking, and was able to answer all my questions. I was very pleased to be talking to someone I could clearly understand, and who left with me no doubt that he was very well educated on the subject of home loan/refinance.

very easy to talk with about the loan and Eddie Barragan and Romi Hirayara were both very helpful. Thank you both.

Everything was very straight-forward. I am happy with the service received. Loan Depot is so much better than the other mortgage brokers. I've had experience with two other companies in the past, and Loan Depot is head and shoulders above them. The process was smooth and timely. Their people are exceptionally helpful.

Was misled by loan officer. Very upset. Said we were approved and our pool would not be a problem. Willing to let us go through with appraisal and spend 495.00 with the knowledge the mortgage would be approved contingent upon our pool being repaired. That was the first thing we asked when we started talking and he assured us that would be no problem. Days later after submitting all the paperwork, it was the processor that finally told us our loan would not be approved if our swimming pool was not in working order. We feel that Loan Depot was not honest and upfront with us and would never recommend them to anyone.

Very professional and knowledgeable! Mr Santos was truly patience’s with me, Professional and Nice!

Everything went seamlessly from the cold call that I received, to IoanDepot calling me and Jason helping me. I was interested in a refinance about 3-4 months ago but another broker was not responsive and dropped the ball. So I wasn't interested in going through the refinance process again for next 6-12 months. But someone called while I was in a traffic jam, and qualified me ... then I get a call from loanDepot who then transferred me to Jason who helped me out greatly. By the time I reached home, we were nearly done with the application. I only had to upload the requested document and I was. The whole process took maybe 60-90 minutes max.

Greg has made himself available despite our time difference to answer my questions and put me at ease. He explained the process so I would feel comfortable and not get frustrated. I am so pleased that I am working with the BEST agent that Loan Depot has!

Your rates were much higher then someone else, so I went with them. Since telling you that, I have received multiple calls, emails, texts and mail from multiple people, even after I keep telling you I DID NOT CHOSE LOAN DEPOT! It's irritating!

Working with Juliana Doyle has been an excellent experience. She has shown great patience as I know I’ve been a bit of a challenge to say the least. Juliana is also very knowledgeable and has helped me navigate through all loan options step by step. I can’t say enough how satisfied I am with Juliana.

When we originally bought the house Loan Depot geve us the best rate and service. So when we decided to refinance, Loan Depot was the first place we went to get a quote - and once again they didn't disappointed!

My agent is Lesley Acedo. She is very professional and is always helping me out with my many questions I have for her. I’m very happy with LoanDepot. Thanks again.

From my phone ringing when I clicked to get a quote to our check receipt, everything went incredibly smoothly and quickly.

I’m very happy with my overall experience. In the passed when I dealt with other companies I felt very rushed and not really appreciated. That was not at all the case with Loan Depot. From beginning to end I felt confident about dealing with them. I was treated with respect and felt my business was very much appreciated. Thank you Loan Depot!

Loan Depot loan process was fast, and efficient. The loan officer (Jeremy Writht) and loan manager (Daniel Hong)were polite and very helpful.

We had jeremy and he was very friendly, efficient, and took time to answer questions. We also referred a friend over the same day and she is already talking to Jeremy.

John was great. He was very attentive and called me back at the time he said he would. He was very good at explaining the process to my wife and I who have never refinanced before. We are very happy with the experience so far.

My initial home loan was with loan depot and it was a terrible experience, no returned calls, got to closing table and cost was more than agreed on, loan advisor waited till the last minute for everything such as doc that needed to be signed & faxed, had to change closing times due to unknown paperwork that was needed, & while talking to him on the phone it was very unprofessional kids were screaming in background at same time he admitted to taking a class while on phone with me, kept having to say "let me call you back". Now a year later I've been getting 4-5 calls a day to do a refi with loan depot again after agreeing it's been a week since I started the loan and I haven't heard anything from anybody. So again I'm not very happy.

So far so good, the application was direct and easy to complete The loan was completed in a timely manner and the rate was great! The staff at Loan Depot always kept us in the loop and we never had to guess or wonder what was going on with the process. Closing was smooth and funding was fast!!

I talked with John and told him his offer was fair but I wanted to discuss it with my family and not to run my credit. I told John I would email him when I was ready. I emailed him the next day and told him that I found a better offer and will not be going forward with loan depot. I kept receiving calls from loan depot and talked to another representative who gave me another offer and I said I was already fully committed with another firm and will not be going forward with loan depot. I still receive calls from loan depot every day to the point where I have blocked every number I can from lake forest California. I am not a candidate with loan depot I have told multiple people and I should not be getting loan applications with my credit report in it and daily calls when I have been quite clear all alone and have not committed. Please stop contacting me.

Pat Wehnert is very easy to work with, he’s very knowledgeable and explained every detail. I would definitely recommend him to friends and family.

Zac is amazing. He is easy to reach; quick response time; explains each and every step with great detail and never leaves you guessing. I highly recommend him for your loan financing needs. Thank you Zac.

It was indeed my pleasure and a great experience to work with Zebastian my loan officer. He quite obviously enjoys working with people and is outstanding in that respect! He was able to answer all my questions and helped to expedite our loan very efficiently. He is most definitely a true asset for your company and I hope to be able to refer clients to him. I would honestly feel 100% in doing so!!

Your loan terms were excellent, and your initial loan agent was terrific in helping me determine the right loan for me. Additionally, my loan officer throughout the process (Chris Hoffman) was outstanding. His customer service was as good as it gets in my opinion. He was helpful, considerate, and proactive in communication every step of the way! Overall, I am very pleased with my LoanDepot experience.

Funded the loan, that's about all they did right. Multiple extra charges at closing that were not communicated to us. In the future we will use a different loan company.

While my wife and I had been planning and preparing to refinance we had not selected a mortgage company to move the process forward. Nate reached out to us and was extremely personable and professional. We allowed Nate to review our financial goals and situation. Nate was respectful, polite and patient. He explained every step of the process and reviewed the loan estimate in detail. We were very impressed with Nate’s presentation. He made what can be a very stressful process very elemental for my wife and I to understand. He answered all our questions and put our minds at ease. Greatly appreciate his hard work, commitment to providing a great customer experience. Nate represented the brand well and we will certainly recommend Loan Depot and Nate to family & friends. Thank you

The process was extremely easy and I was able to get the terms I wanted. Zac Britton was absolutely fabulous in helping me throughout the process. He was professional, timely, and really cares that his clients receive 5-star service. He should be commended and recognized by the company for being such an outstanding employee.

Veronica has been excellent! She does what she says she will do and then promptly communicates such to us.

My service provider Lori Zaleski is so awesome. After our first conversation I knew I wanted to work with her. So many others blowing up my phone, but I'm working with Lori from Loan Depot. She was the difference for me.

Loan Depot was excellent in explaining the process, making it understandable and easy. Both Sean and Ben were very personable and knowledgeable. Very grateful to them both.

You listened to our questions and answered them clearly. From start to finish, the entire process was stress free. Timelines were clearly communicated and everything was as you said it would be. All very well done - thank you!

I was refinancing to a fixed 20 year, 2.25% loan beginning about a month ago. Loan Depot was great with his customer service aspect at the beginning but attempted to refinance an old house that we no longer owned. I brought this up, both on a recorded line and in e-mail to him, and was told that this would be resolved later on. This was not corrected and Loan Depot denied the loan. Loan Depot attempted to rectify the situation by promising the resubmit and I'd have the original terms of the loan met plus a credit applied which did not happen. It took about 3 weeks for new loan estimate paperwork to come through and that did not resemble the original terms because rates had climbed. In the end, the new terms that came through no longer made it a logical choice to continue with loan depot so I canceled the loan. Because of this experience, please do not contact me about loan refinancing in the future. This simple error, which I brought up and got pushed aside, cost me many thousands of dollars that I will not be able to capture. I will not be returning in any capacity to loan depot.....ever.

Aimee my Loan Officer is the best I have ever worked with!! She is professional and has the most impeccable financial sense to get me to the best financial solution for my home refinance! The smartest with crunching the numbers, and explaining to me in layman’s language so that I can understand the best financial solution for my home refi. I will recommend Aimee Long to all my family and friends!! She is kind, quick response, and unbelievably the most knowledgeable mortgage professional I have ever worked with! Never using anyone else ever again! Thank you Aimee for the best experience I could even imagine!!

Everything was so easy and quick!!! Our account manager was great and responded to questions in a timely manner. They were able to offer us something another company would not! Great experience!