Lev's Pawn Shop Morse Rd, Columbus

I am very sorry your visit was not a good one. We are always trying to improve and provide good customer service . I am sorry you feel mistreated in anyway. It sounds as though you are not being quite honest or fair though, as we certainly do not and have never "flashed our firearms " to anyone . Our prices are actually in line with industry standards, and do not have any problems selling our items. Perhaps you have or had preconceived notions and we are sorry we don't live up to your standards. As for our female co-worker you are referring to, she doesn't have a condescending bone in her body and is always quite professional, UNLESS 1. customer(s) do not follow the house rules or a abusive or very rude to us or other customers 2. customer(s) endanger our employees or customers by ignorant behavior ie: not wearing a mask , or try to do a straw purchase of a firearm ( which are both illegal at this time ) 3. customer(s) try to rip us off,steal from us or our customers, or try harm our business in any way You must ask yourself, which were you that day ? I think perhaps more than one, if I had to guess. We are certainly in a challenging business and it's very difficult to please everyone,however we keep trying to do better, every day. We are not,however in a business that will just lay down for rude or ignorant customers,as we don't have to put up with such silliness.Also If someone rights a bogus review, they better hope they try to hide their identity ( as you have done, from cowardice) because we will respond with truth. You say people have their own truths ,however they are not entitled to their own facts .If you come for us, we will come for you in our online response to your bogus ,unwarranted review for our business.

Jonathan, We appreciate your taking the time to post this review and for the kind words on our behalf . We look forward to serving you in the future should you find the need . Very respectfully, The staff at Lev's on Morse Rd.

We very much appreciate your review and repeat business ! Thank you !!

Thank you for your review . I am So sorry you had a bad experience Shana . I apologize that you were not happy with our offer on your item(s) . We will try harder to make deals happen in the future . I understand that a lot of times, people have predetermined ( and possibly inaccurate )ideas of what an item is or may be worth on the secondary market ,and how frustrating it is when you need a certain amount to pay a bill or otherwise and are not able to get to that certain amount. I realize that people can form negative feelings of a business or employee from the smallest instance, people are funny that way. Please know ,however ,that our staff treats everyone with respect and dignity ( unless of course they are treated poorly by customers, in which case, you may experience some reciprocal words )so I am sorry if you were treated poorly . Please also know that a staff member telling you to " Feel Lucky" that I was able to offer you that amount for your item " does not exactly rise to the definition of disgusting ,trashy or rude or display the need to improve customer across the board as you state in your review. If there are more important details that you left out, please take the time and contact me at 614-498-1000 and ask for Kevin ( store manager) I will personally take the time to listen to any complaint/concern you may have and will make every attempt to correct any deficiencies quickly. If that means getting rid of a rude employee, so be it .We are a service business and want to provide honest, excellent service. As for the facts , if you or anyone takes the time and visit our competition ( Cashland etc....,anyone ... ) you will see that nearly 100% of the time, we beat all other offers,consistently . As for our replies to previous reviews , as clearly stated in all of our replies, we do not take lightly to lies and false or bogus reviews and will call them how we see them . Our replies to our previous reviews are all there in plain black and white for the whole world to see, for good reason ..... We are not ashamed of our replies, as they are factual and accurate . Good luck in the future.

Mr. Winkler , Thank you so much for your taking the time and effort to let people know about your experiences with our shop . It means SO much to us ! We try our best to offer good service every day to everyone ,so it is always nice to get good honest feedback from actual customers . We appreciate you and your business tremendously and look forward to serving you in the future. Happy New Year !

Hello Maxine, I believe you have the wrong business. We don't sell cars here. Best of luck on finding a car.

We are sorry you feel that way and hope your view of us will improve with time. Happy new year CJets.

Thanks Darrin for your review, we appreciate it and your patronage and look forward to serving you in the future.

Thanks Sarah for your review and for your business