Land Rover at Naperville W Ogden Ave, Naperville

I recently bought a Land Rover Discovery. It was out of state purchase. I had the most wonderful experience with Land Rover at Naperville, especially with Dale. I am waiting on my car to be delivered this week. Dale made the process of purchasing the car so easy, it was a pleasure doing business with him. Dale was able to make my dream come true!! The price was even more pleasant at this crazy market. I highly recommend this dealership. Fine car, fine people. Honestly, I looked the entire state to look for the right car with right price. This is the only place I could have find doing business with honesty. I wish everyone can see this so everyone gets great deal.

The Range Rover Evoque is my realistic dream car (Audi R8 is the unrealistic/unattainable dream car). I had a different 2-door Evoque a few years back but had to eventually get rid of it due to high payments from negative equity from my previous car. I missed it so dang much and ended up finding another 2-door (a little surprising as they don't even make the 2-door's anymore) at the Naperville LR back in April. I was ecstatic to get my dream car back. Unfortunately, my experience with the Naperville LR did not start out great. In fact, I was preparing to write a terrible review of them online. However, Joe (the GM), and his team went above & beyond to make things right. I won't get into all the details but I needed to have my windshield replaced on the Evoque and there had been a ton of back and forth through emails with multiple different people over the past few months (I live in Madison, WI). Joe & his team really went the extra mile (pun intended) and I am now a super happy & satisfied customer. I went from not wanting to recommend this place at all to making sure I get the word out that they really do care about their customers and their happiness. The little things are also important to me and them leaving a Range Rover hat and thermos for me in my car when they brought it back was a really nice touch. Special shout-out to Kevin and William--the drivers who drove my car down to IL and back--they were incredibly friendly, personable, and professional. The team also did an amazing job cleaning her--I had a ton of bugs stuck to my grill that I couldn't get off and she looks good as new now. Thank you so much for turning my car-buying experience around and doing all the right things & then some. I really appreciate it. I would highly recommend the Naperville, IL Land Rover dealership to anyone interested in any of their vehicles. And, for anyone out there on the fence about an Evoque specifically, BUY IT. It's such an amazing, fun, and incredibly stylish car. I get compliments on it all the time. I don't ever want to drive anything else. Unless one day Land Rover makes an electric version of the Evoque (fingers crossed!).

Great customer service! Matt was an awesome sales person. They were not pushy at all and process went smoothly. I’m loving my Range Rover evoque. When I’m ready for an upgrade I’ll definitely go back!

I recently scheduled an appointment to take in my car for service. Upon arrival, NO ONE acknowledged my existence. This was despite the fact that each office had a service advisor sitting at the desk and that they each saw me standing there. I, and another gentlemen waited nearly 25 minutes before anyone came out. The gentlemen even joked that they didn't want to help us. At one point, I went to the reception desk to ask if anyone was working and she called over the intercom for an available service advisor. When a service advisor finally came out (the guy in the first office next to the waiting area), there was no apology or appreciation for the fact that I was waiting. What's worse is the fact that I had to get back to work and meetings - they were already at work. Moreover, when the service advisor provided my estimate, it was well above what I was told when I called for the quote. He didn't bother to explain why. All he did was shake his head and reiterate the estimate price. I realize businesses are overwhelmed with staffing shortages and delivery issues. But even if one of these was the cause for the lack of service that day, it's no excuse and doesn't justify not communicating with me, the customer. I refuse to spend my money where it's not appreciated and will not take my car here for service in the future.

Great attention to customer service. Ernesto Bonilla is a professional and friendly advisor. He listened to my concerns and provided timely updates with information about my vehicle. Highly recommend.

Simply an awesome experience from entire Naperville Range Rover Team. Definitely high five to Kyle Esler to helped and taking care of us with my 2022 Range Rover Velar.

Bought a used car from Roy Smith, he was professional, entertaining, and knowledgeable. He made the entire process as painless as possible. Aside from being a Chicago Cub fan, no complaints. Highly recommend Roy and this dealership. Everyone I spoke with was just as great.

I had a phenomenal experience buying a super sharp Kia Stinger from Mr. Roy Smith. He is extremely friendly and is passionate about delivering exceptional service and execution to his customers...It's no wonder they all keep coming back to him. Hidden fees? NO WAY...Roy and his team conduct themselves in a professional manner and did not pressure me into anything other than an awesome car. STRAIGHT SHOOTERS ARE VERY HARD TO COME BY AND YOULL FIND THAT PATRICK LAND ROVER IN NAPERVILLE IS A HIDDEN GEM! See Roy...I know I will be talking with him when I need my next car. Thanks Land Rover of Naperville team!

I visited Jaguar of Naperville to test drive and, as it turned out, to buy a Jaguar XF. I received great service from Nick. He was polite, knowledgeable and helpful. We managed to get through the whole process of buying the car and arranging the transfer of my trade-in very speedily. Nick was able to answer all my questions about the car on the day. I had a question the day after I bought it so I emailed him and he responded within 5 minutes. All round great service.

Purchased a vehicle from Land Rover of Naperville over the past weekend. Had a wonderful experience. The staff was friendly and professional. Roy Smith was very nice to work with. He was very patient and informative. No pressure selling. Definitely would recommend to people for vehicle needs.

This is our third vehicle form Land Rover Naperville and my extended family has purchased at least 10 cars over the years from the Patrick dealership family. The great thing about Patrick is that you deal with the same people running the dealership year after year. Daniel Loose the sales manager is wonderful to work with and our salesperson Roy Smith was excellent and knowledgeable. The whole team is very professional and they made a great deal on a car that was exactly what my wife wanted. If you are shopping for any brand of car in the Patrick dealership group, you must visit Patrick before buying!!!

I can't say enough great things about our experience at Land Rover of Naperville! My parents and I worked with Tyler Green, and we can't recommend him enough. He answered all our questions, was very knowledgable, was never pushy, and made the experience overall extremely enjoyable. We texted him the next day after originally seeing the car and he came in on his day off to continue helping us! The entire staff here is extremely friendly, helpful and truly care about giving you the best experience. We've bought 3 cars at 3 different dealerships the last few months and all agree that Tyler and Land Rover of Naperville were by far the best! Great cars, great prices, and great people!

Our salesperson, Howard Breitrose & the rest of the staff @ Jaguar / Land Rover Naperville made the experience of purchasing a vehicle truly enjoyable. From the time we entered the establishment everyone was extremely pleasant & attentive. Howard was personable & patient, answering all of our questions thoroughly. He also worked with us instead of against us in reaching a fair final price. As stated before our all around buying experience was truly a pleasant one & we would highly recommend anyone in the market for buying a new vehicle to put Jaguar / Land Rover Naperville @ the top of their list.

Land Rover of Naperville is top notch. We had a seamless experience purchasing our new Land Rover Discovery. Everyone was very helpful and completely customer service focused, especially our Sales Associate, Kyle Esler. Kyle even called the next week to check in and see if we had any questions or concerns and reminded us if we did, to please reach out to him anytime. This is our second purchase from Land Rover of Naperville and it will not be our last. Even though we have to travel a 30 mile distance to get there it is well worth it! We look forward to having our vehicle serviced at Land Rover Naperville, and making future purchases.

Friendly service. Responsive to emails. For once in my life we did a lot of negotiations over phone, which I liked. Services great. They just sent someone to teach us how to use the fancy tech. This was included in the price. If they keep this up, we will be happy to do return business every time we get in the mood for an upgrade.

I didn't leave with the WOW feeling I've become accustomed to at dealerships. That doesn't mean the service wasn't good. It was a direct & standard interaction. I reserved a test drive for the vehicle I desired with intent to purchase if I liked it. I was putting finishing touches on securing my financing to come to table prepared to purchase. I told my customer service sales rep Bill B this out the gate. "I'm a serious buyer, I won't waste either of our time." When I've said this in the past, it's music to the ears. There were a few slight hiccups, on Bill's end. So slight they don't bother a mention. However, not slight enough that they didn't make an impression on my experience or review. (Again, I am use to top notch service when it comes to dealing with my car baby. Check the reviews.) I'd sum my experience up as neutral. It wasn't the best I've experienced, but it certainly wasn't my worst. Right in the middle with getting the job done. Kudos to Bill for throwing in a couple of nice keychains at the close of my purchase. I'd told him keychains were my thing. Pre-Owned Mgr Tommy Pililimis came out to congratulate me on my new vehicle purchase and even threw in a Jaguar ink pen (my hubby's thing). That's the energy that was missing. All in all, I am a part of the Patrick family now and I look forward to nothing but great interactions & service.

Purchased a Land Rover Discovery from this location in March of this year. 6 months later, the engine went out while I was driving on the highway. Now, they’re refusing to honor my extended warranty. This dealership and the warranty company they’re partnered with are SCAMMERS.

We had a great experience buying our preowned Range Rover from the Naperville store. They were helpful from the minute we walked in the door. The process of getting the best price was smooth and not a lot of back and forth. We were extremely happy with our experience.

Just purchased a car at Land Rover of Naperville. Overall experience was terrific thanks to Roy our awesome sales guy! Thanks Roy for not being pushy and so personable!!

If I could give them a zero I would! My wife found a car , price was negotiated and and after trying to apply for financing through their website 6 times we were faxed an application. We had contacted Chase to handle the financing, Chase instructed us they weren't on their list however the dealer said they were. My wife instructed them to only pull credit on Chase but they also pulled Wells Fargo. Not happy. Decided to pick up the car later on that afternoon. We were told car was ready to be picked up. We headed over to pick up the car and we're told that there is only 1 key and to purchase a new one was over $400. Please tell me who sells a car with one key. We kept going back and forth with the salesman they offered us money (not the cost) and said we would wait for the key after purchasing the car. We never heard back. My wife texted this morning for an update. Never heard anything until 2pm saying car was sold. Don't waste your time at this place they are dishonest and a joke.

First class service from the moment we set foot on the lot. Our journey started out as a simple job at the service department and ended with our family driving off in a beautiful brand new vehicle. This world class experience was all thanks to Howard Beitrose. His attention to detail is second to none, and we our so grateful for the time he and the staff here took in ensuring all of our needs were met. Thank you Howard and thank you Jaguar Land Rover of Naperville for providing us with your superior service and a memory we won't soon forget!

By far the best car buying experience we have had; Roy was fantastic going above and beyond to make us feel safe during a COVID era car buying experience. Straight forward pricing and has been uber-responsive to all the questions we have had since post purchase. Hands down the only place we will go to buy a car in the future.

I have worked with handful of new/used car dealers in the past decade and my experience at Patrick Cars (Jaguar/Land Rover Naperville) was nothing short of excellent customer service. The whole team involved Matt (salesperson), Tommy (pre-owned manager) and Bill (Business/Finance) were extremely helpful, professional and most importantly transparent in the whole process. They made me feel special as a returning customer and I will continue to do business with them in the near future.

Highly recommend Land Rover of Naperville Illinois. I would like to think Mrs. Dione Maynor personally for assisting me and pointing me in the right direction. She connected me with Dale Abernathy and he took it from there. Dale answer all my questions that I had lined up and was very professional. He was very knowledgeable and pointed out every ball point that I needed to make my decision. Price was great and I purchased the Mercedes CLS 550. I purchased the vehicle all the way from South Carolina. Some would be skeptical about doing that as much as I was. Dale had earned my trust and he handle business the right way. Dale and Dione stayed in touch and was very patient with me. I didn't hesitate with my purchased because I knew what I wanted and how Dale presented it to me. Everything is finalized and now I'm waiting to receive my package as I would say. I'm very excited and can't wait to get behind the wheel once it arrives.. once again thanks for y'all services and Dale and Dione y'all guy's are awesome 🙌🏾

Brandon Murray and Tyler Green were amazing throughout the process and followed up with me the day a new car arrived on their lot - 2022 Range Rover Sport SE. Honest, thorough, and not pushy - loved it. I'm extremely happy with my purchase and the service provided.

BEWARE!!!! This dealership service/repair shop VERY SUSPECT. I usually don’t leave reviews but I made it a point to today after the way my matter was handled. I brought my vehicle to be repaired 3 weeks ago. The scheduling took 3 weeks out. The repairs were to be covered by an insurance company Delta Sonic because they were the liable party. I asked them to send in the estimate to my adjuster weeks ago and today because it was never sent I had to pay upfront for a small repair worth $1300 to get my vehicle. I sat there for two hours waiting for the vehicle and when done the service guy Matt stated that he had not yet sent over the estimate. But now that the repairs were completed I needed to pay upfront and be reimbursed by the insurance company. This is not the option I chose to do because who wants to be out of $1300 when I have insurance covering it. Matt then states he will send over the estimate when I got insurance on the phone stating they will pay with credit card or check once they receive the estimate only for him to send over a receipt of payment which is very off because I had not yet given them my card. Because he sent a receipt and not an estimate, Delta Sonic says because I already paid for it they have to send me a check within 2-3 weeks for reimbursement . This is a huge inconvenience as this was not a cost I allotted for my monthly bills. I believe the shop purposely did this to me so they could get away with charging me more than what they have to charge insurance company. They also added a costumer pick up charge of $48.25 which I have never heard of. Scammers Scammers scammers. I’ve heard other stories about this dealership service department so BEWARE! They like to get over on woman who they think don’t know the process. I spoke with the GM and he too was no help yet provided me with a discount card of 25% off next service. FAT CHANCE!!

I just purchased a CPO 2017 Range Rover HSE from LR Naperville. Before making my purchase, I searched the entire USA for months before determining that they had the best CPO RR, and at a competitive price. They made it easy for me to purchase and finance from NY, and I found their entire team to be helpful, friendly and professional throughout the process.

I recently purchased a Range Rover at Land Rover of Naperville, and I could not have been more pleased with the experience. From the moment I entered the showroom, I was immediately treated with dignity and respect, by everyone I encountered. My sales representative, Nick, was knowledgeable about all aspects of the vehicle I test drove; he did not talk in auto jargon; and he patiently awaited my decision, as I weighed the pros and cons of my purchase. (If you are considering a purchase from Land Rover of Naperville, ask for Nick; you will not be disappointed!)

I am not the type to write bad reviews, but these guys are definitely not reasonable or fair. I just purchased a 2014 Ford F-150 from them and had an independent shop (that I trust and have been using for years) do an inspection on the vehicle. The shop highly suggests that I return the vehicle because it is in suspect condition. There are used parts installed, oil leaks at multiple locations, and numerous other issues. I am aware that this is a used vehicle and repairs will be needed, but I received an estimate of $7,000. I reached out to the dealership to bring these items to their attention and they pretty much told me to fly a kite.

This was one of the finest experiences I have had in dealership and staff interaction ...From first inquiry to purchase walk through with Roy Smith this was a fun and seamless experience. They helped me secure a build and saved it while I completed an extended trip. I could not be more impressed!

We recently bought a Range Rover Evoque from Patrick Land Rover. After shopping around since November, we knew we found the right dealership. Our sales Rep Dan Bryce keep in contact with me and followed up quickly with any questions. With our budget we thought we could not afford the Evoque we wanted. When Dan expressed our concerns, Jeff his sales manager asked us what payment we needed to be at. He somehow got us down to the same lease we where paying for a $8000 cheaper Ford Edge Sport. Jeff and Dan took care of us like we were part of the his family, very honest and sincere. They even helped us buy out our Ford lease 3 months early. What really impressed me was Jeff said "I want you to be happy with your purchase and I will make sure you leave a happy customer: We did! Eric in finance was great to deal with and made the financial process very smooth while not trying to hide anything from you. He showed us real numbers, not inflated rates and numbers changing like other dealerships. I got a tour of the service shop and meet Matt Herzog, who was great in getting me pricing for aftermarket Land Rover accessories. Dan Fazil showed use how to use all the great features of the Evoque, set up our phones, and the Apps on our phones. He even gave us his cell number and told use to call him anytime. Of course, we did the next day on a Sunday. He answered and helped us with our infotainment system and even offered to come to our house! The team at Patrick Land Rover/Jaguar made us feel like we are part of their family. Best car buying experience we have ever had. I can not wait until the update the Range Rovers in 2020, we will be the first in the door to buy a car from them. Thank you for helping us get my Wife her dream car.! refer your friends, you will not be disappointed. Joe and Nicole Vida

I highly recommend Land Rover of Naperville. Our salesperson, Bill Benjiamin went above and beyond what was expected. After purchasing our car, we ran into a mechanical issue, Bill immediately set up a service appointment and made sure it was taking care of to our satisfaction. I am truly enjoying my new Jaguar.

Kyle & Aniyah walked me through the steps of buying the car out of state, they were beyond helpful in every step of the process, flying to them in 10 days to pick up the car ! Amr

Roy Smith was amazing to work with!!! He took the time to answer every question I had, and never made me feel rushed. I didn’t feel like he was just trying to make a sale, I felt like he actually cared about what I wanted and in making me feel comfortable in my decision to purchase. Every detail of the trade in of my car, to the purchase of a new (used) Land Rover Discovery Sport was handled quickly and professionally. Every staff member I came in contact with was friendly. I would definitely recommend this dealership!

Brandon was great! Information about all the cars were at his fingertips. He was patient and friendly. Everyone seemed kind and attentive! Very happy with our purchase and experience! This is our first land Rover vehicle, im sure we will be back!

I had a great experience working with Land Rover of Naperville! I worked with Roy Smith and he was excellent to work with and I highly recommend doing business with him! This was probably one of the best car buying experiences because they don't jerk you around on the price and there is no hidden fees. They are very transparent with their pricing and that is much appreciated! They made me feel like I got a good deal!

Wanted to take a moment to share my excellent experience at Land Rover Naperville ... I took the drive from downtown Chicago in terrible traffic and weather last week... It was well worth battling the traffic and also the elements for my new Land Rover Defender. My sales expert Roy Smith was ON HIS GAME ... Roy was efficient, kind and a true professional. He made my experience an enjoyable one... Roy went above and beyond to make the car leasing process - effortless ... yet took the time to explain all the features in my new vehicle... Also, need to give a shout out to the dealership GM, Daniel Loose ... Daniel made things work out in the end ... a real - WIN/WIN. I'm truly grateful for finding Patrick Land Rover Naperville.

Roy Smith was great work with. He was knowledgable, friendly and well equipped to deal with whatever came his way. My overall experience with Roy was pleasant and I highly recommend him for any of your purchase needs!

Scheduled my yearly maintenance today, on a Saturday morning At 9am and dropped off my Land Rover keys and a note to have them update some of the software on Friday night in the after hours key drop. I needed a ride home with my work schedule and it was easier to do the evening before. Left them a note and my cell number for when it was done. The service center is open until until 4pm. Never heard from them, so about 2:15pm I called service and asked the customer service person if my car was ready? He said he would talk to Matt the service manager and I would get a call back. No one called. 3:20pm, called again and got 2 customer service people (kept getting transferred) until I was sent to Matt, the service managers voice mail. Left another message asking if my car is ready? No response. Left to get my car because they are closed on Sunday and I work. I need my car, which is why I scheduled on a Saturday. Got a call from Matt at 3:40pm that they just started the software update. I told him I’m already on my way to pick up my car before the service department closes and I’m stuck with no car. When I got there “it’s in the car wash”. Had to sit and wait 20 minutes. The porter asked if I was waiting on my car and handed me the keys. I went to pay, and the cashier said there was no paperwork so there is no charge. I Went to get in my car and saw last years maintenance sticker still on the window. I walked in to Matt H’s office and asked if the service was completed on my car and his response we “we did not service your car”. No explanation, no I’m so sorry, no we made a mistake. Nothing. So I dropped off my car the night before, they had 8 hours to complete the annual service that I made an appointment for, and the service department simply forgot to do anything with my car. Who does that? How disorganized can you get? What happened to accountability? That was the worst car service experience I have ever had. No sorry, no we will make this right, nothing but here’s your car back. I will never go back to this place because I do not have any trust in them. Why would I even consider buying a new Land Rover here knowing how poorly run their service department is. Too many other dealers have glowing reviews, especially from what I thought was a luxury dealership. So now I have to find another place to take my Land Rover for service. Don’t go here. It’s that bad. Edit: Sent all the info as requested below to the person from Patrick and and almost 1 year later, never heard anything from anyone.

I contacted a Patrick dealership to purchase a Land Rover back in January 2021. I spoke to a Katie Kubalewski who then transfer me to a salesperson Roy Smith. I told him I was shopping for the best price on a 2020 Land Rover Defender. He priced one out for me and I told him he was about $2,000 higher than another Land Rover dealership for the exact same car that had same options. He said that was the best he could do which I said “ok, thanks for your time”. A few weeks went by and I haven’t pulled the trigger yet on my new purchase. I started to receive emails from Roy Smith that stated “ While you're still deciding, I thought I'd sweeten the deal (without you asking) and let you know that we just lowered the price on the 2020 Land Rover Defender you originally were interested in”. I thought just a typical email to try and earn my business but then I received a phone from Katie Kubalewski who asked if I purchased the Land Rover yet, and stated, it yet. She continued to tell me Patrick of Naperville dropped the price on the exact vehicle that I was interested in. I said OK great what is the new price? She transferred me to Roy Smith the same salesperson who gave me pricing weeks earlier. After about two minutes of listening to Roy talk about the dealership which I’m sure is protocol, he started talking about the same Land rover that I was interested which was still in inventory. He gave me the same exact price he gave me three weeks prior. He continued to tell me that it was a great deal and if I wanted to come in today to purchase. I told him Katie called me and said you guys dropped the price and this is why we are talking. I continued to ask why did your dealership contact me stating you dropped the price? I asked another question, how many miles are on car now? He said about 1,200 miles because it was being used as a loaner when customers cars were being worked on. I said let me get this straight, you guys call me up, tell me you dropped the price on the same car I was interested in before, the price is the same but now with 1,200 miles on it and probably driven by 15 people? I would not purchase a car from a Patrick dealership. Their sales tactics our typical of a used car dealership plus their pricing is much higher than 2 other dealers I received quotes from. Roy and Katie from Patrick of Naperville completely wasted my time.

What a Wonderful experience I had with this dealership!! I've bought many high end cars from all over, but this DEALERSHIP is 5******* or shall I say a 10! Howard in sales was phenomenal!! I only wanted to test drive the new 2018 Velar, but HOWARD made it very easy for me to walk out with the best of the best!! Great customer service and salesman! To Daniel (DAN THE MAN) the GM WAS GREAT! Sent me some wonderful cookies😍 last but not least Erik in finance, with giving me the best deal on overall vehicle protection for my Beauty😜 I would highly recommend this dealer to anyone!!!

Best car buying experience I have ever had! Working with Kyle and Joe was a pleasure! They went above and beyond helping me find the car I was looking for! I highly recommend this dealership. I will never go anywhere else!

I am late with my review as I know have had my 2021 Range Rover LWB for over a month now - and it’s Amazing! A Rover will sell itself all day long but the Service will make the sale and Matt Laxton is by far the best salesman I have worked with! I work long hours and just didn’t have the time for a long drawn out car buying process, Matt worked directly with me and my schedule making the transaction smooth and painless. I knew I wanted the LWB for the extra room, but he took the time show me so many other additional features I didn’t even know the car had. If you’re looking for a car go here and see Matt! I will be back!