Gerald Kia of Naperville Aurora Ave, Naperville

I absolutely loved my experience here! I was a first time buyer, with a ton of anxiety of having to purchase my first car. The staff at this location made me feel apart of their family, and made the buying process not so scary. They explained everything to me and what everything meant. I personally worked with two salesmen, named Quentin and Andre. Both of them worked quickly and efficiently. They both made me car buying experience one to remember. The management here is also amazing. I also had conversations with Anthony, the manager. He is also AMAZING. He helped work with me to get everything I wanted. The facility is very clean and updated. I really enjoyed the snacks provided in the lobby. They came in handy when sitting there!😀 I would definitely recommend buying from this dealership. I would also recommend buying from Andre or BIG Q. They will get you all set up with a car. I am going to only purchase from this dealership from now on.

Thanks Gerald Kia of Naperville for helping me get my dream car. Sales guy Greg Brown was always friendly. I never felt the pressure to buy and he was super courteous and patient. Took me for a test drive and explained the features of the car. We even drove in a race track! Thanks for everything. Highly recommended

Andre was super knowledgeable about the 2 different models that we were interested in. He was professional in answering all of our questions and was patient with out little kids. We never felt pressured into making a decision immediately. From Andre to finance to service, we felt welcomed.

Gerald Kia Naperville dealership is worth the hour long drive for us. We do have a Kia a few miles from us but we were disgusted with them. Daniel Macias, our sales specialist has excellent customer service skill. He's knowledgeable, easy to talk to and pleasant. He asked and verified answers to make sure he's giving us detailed info on some of our questions. He kept us updated on delivery of our Telly. It came a week earlier than expected and we couldn't be more happier. Martha in Finance was wonderful as well. She has a very positive attitude despite of a very busy Saturday in the dealership. Since this is a high volume dealership, the wait for paperworks processing to get into finance specialist for signing of papers took a few hours. They provide snacks, coffee, tea and water which was great. Maybe next time, say it's going to take a few hours so customers can grab lunch and come back.

We were dreading buying a car because we assumed it was going to be a painful experience. We were wrong. We had such a lovely experience at Gerald Kia of Naperville. Ali was our lead salesperson and he was WONDERFUL. He was very kind and not pushy at all. He was very knowledgeable about all of the products and helped us every step of the way. John and Martha are also amazing. If you want to have a pleasant car-buying experience and spend time with good people, Gerald Kia of Naperville is your place. Ask for Ali.

I worked with both Adrian and Sergio at the Naperville Kia, both very precessional and friendly, after having a bad experience at another Kia dealer Adrian and Sergio made sure to help my wife and I out, and get us test drives and answer any and all questions even with our busy schedules. Every aspect of our sale was smooth and faster than expected!

Gerald Kia of Naperville meets every expectation for cleanliness, efficiency and professionalism. Service Manager Dave Chastain leads a group of personable, welcoming customer representatives who LISTEN to your concerns. The waiting area is well-maintained and clean with beverages and snacks. The restrooms are spotless. The reps appraise you of the progress on your vehicle, and give you an estimate of the time remaining until your work is done. Complimentary spotless car washes are the finishing touch that leaves a smile on your face. I can’t recommend them highly enough. As pleasant experience as you can have.

The car buying experience went extremely smooth, from trading in my car to financing. Everyone I encountered was very nice. Sergio was super patient and was so helpful in answering every question I had about the car and it's features. He was super knowledgeable about the vehicle and the car buying process, which gave me a lot of ease.

I had a great experience at this dealership with Sales Associate Adrian and General Manager Anthony. Any issues that came up, we spoke about it and it was taken care of immediately by them. They made the process of purchasing a new vehicle very easy with minimal time to complete all of the paperwork. The inside of the dealership was huge, clean, and had plenty of snacks for my kids. My kids also loved the pop-a-shot basketball game

Upon arrival we were greeted by Sergio Jimenez. He was very professional and I really liked the fact that he wasn’t your ordinary sales person. He took the time and effort to have our needs met, and what would work for us rather than just try and sell whatever. We were in contact often and was great at communicating. Grateful for the great service! They also went the extra mile and gave my kids a gift for Christmas from one of their Christmas trees, which is truly a great touch!!! Would highly recommend coming here and ask for Sergio.

Everyone at Gerald Kia in Naperville was amazing! Jessica Johnson was an absolutely wonderful sales person. Extremely knowledgeable and helpful. Sean the manager and Martha in Finance were great. An overall positive experience and I’ll recommend anyone I know to purchase a Kia from Gerald Kia in Naperville.

Not often does one experience such high levels of integrity and honesty in the car service industry but when one does, you should share that experience with as many people as you can. My latest experience with Gerald Kia was one of those experiences. At my penultimate visit with my 2013 Kia Soul, I wanted them to check an odd sound emanating from the steering column. Steve in service told me he'd have to charge me $179 for a diagnostic which would be applied to any repair I would choose to do upon determination. After agreeing, I waited a few hours. Service Steve called explaining the technicians could not replicate the sound despite revising the car thoroughly. He said the car was in good working condition and, in good conscience, he was not going to charge me the diagnostic fee. With previous interactions at other service locations, I would have fully expected them to state some bogus claim of a loose flange or widget having to be replaced. This was not the case in this instance and I felt there was someone and some place I could finally trust. Overall, it was a very positive experience and Gerald Kia has acquired a customer for life.

My buying experience was good despite the car gave some issues initially. About 6 months prior to expiration of the warranty, I kept getting a spam call for buying extended warranty. This was the only car I purchased in the past ~4 years, so Gerald Kia must have given my information to ,multiple warranty vendors. I get calls on my cell and work numbers EVERY DAY.

Wonderful customer service. Went in for buying a new car. From start to finish, Mr.Salva the sales rep was outstanding. Then the manager was accommodating, heard our concerns and helped us in reducing the numbers. Finally Ms. Martha, helped us in securing the car with respect to the numbers. This is such a great place to buy a car because of these wonderful people. May God bless them.

I went to the honda dealership down the road and found a car I liked. I then found the same car here with less miles for 5k less. Do with that what you will. Wait time has sucked but I don't suppose that's novel for a dealership. The guy helping me, Q, has been kind, upfront and helpful, if a bit leisurely. Honestly I don't know why they bothered to text me to review them while I'm still in the building, actively frustrated with how long I've been here but hey, to each their own.

I appreciated the extra time everyone took to answer my questions. And the Gerald Lifetime Warranty is amazing! Chyma is a superb salesperson, and did an excellent job explaining the Telluride and answering my numerous questions. And if your salesperson may be unavailable briefly the time you come in for something, everyone works as a team to make sure you are comfortable while waiting, they make you feel like an old family friend that dropped by to visit. Truly excellent team at Gerald Kia. This was my 1st time buying a Kia, and I've been recommending them to anyone car shopping.

Loved my experience at Gerald Kia of Naperville. Kind service and staff. Shout out to Sal Torres. He was knowledgeable and polite. Plus he was awesome with my crazy kids. If you want a good car, Sal is the guy to see.

Andre was a great salesman, even though the first time I stopped by they had not received the shipment with the vehicle I was waiting for Andre assured me that as soon as it got there they would call me so I can just pick it up. He helped with getting me the deal as promised from the first visit and he did not let us leave until we fully understood how to use our new telluride. Excellent customer service will definitely recommend my friends to go out and see Andre.

It was quick and much easier than the previous two times we've purchased vehicles. It was much more transparent on the pricing and availability than what we dealt with before. Adrian was very helpful and kept us updated throughout the process.

They did an excellent job! It was my first time buying a new car and they met and compromised with me on every level to make sure I could get the price range I wanted and the car style I wanted! My guy was Connor Cavins and he was great! Extremely personable, accommodating, and funny! We tried out a bunch of cars and when It came time to choose and they were out of my price range he looked hard through the inventory and found me a car for the price range I wanted and the features I asked for! Great experience overall! They weren't pushy at all and were very patient with me!

Another painless visit to Gerald Kia of Naperville on Saturday April 2 for a scheduled maintenance visit. Arrived early for a 200pm appointment and was still able to check in. Before you know it vehicle was done and I was out the door I n less than 45 minutes. Staff was polite and very detailed.

The professionals were terrific. I was greeted in a warm and friendly manner. The service provided was the best I have ever received from a dealership. I highly recommend Gerald Kia to everyone.

Brought my Telluride in for its first service. Ted and team got me in and out within an hour.Car porter helped make sure windows with fresh tint didn't get rolled down. Glad I purchased oil change package with Gerard Kia Naperville. Great first experience!

My salesman Chyma was great, very friendly and personally. He talked to me like a person, not a person buying a car. The car I got wasn't the model I wanted because of the cost. But we worked together and in the end. I believe both sides were happy, (I was totally happy) There were a few issues with the computers going down, but I left with my new car and came back after they were able to get the system back up. (No ones fault) I would buy another vehicle from them and I would definitely, tell my friends to go see Chyma. Thanks buddy for helping me make a good choice and talking openly and honestly about everything. Have a great one... Darnell

First, Jessica Johnson was an excellent representative for Kia. She was proactive, communicated clearly, and was very flexible. Regarding service, we would rate Jessica a 10. Frankly, our overall rating of the dealership and now our impression of Kia would be even lower if we hadn't enjoyed working with her and the fact that we simply love the vehicle. We feel Gerald Kia of Naperville is currently gouging its customers simply because it can. We received a $7K dealer markup over MSRP, amounting to about 15% of the total value of the vehicle. We had read stories of such practices online, but were really unprepared for the extent to which a dealership would take advantage of the current chip shortage and low inventory, in particular for a low emission EV hybrid. We budgeted for a more expensive vehicle and anticipated a higher APR due to inflation, necessitating perhaps more down to get a better deal (which we did). What caught us off guard and will result in us looking elsewhere in the next year or two as we look to upgrade our Toyota Prius to a full EV was the dealership policy in a seller's market. They were looking to take advantage of the situation and they did. For that reason and that reason alone, we would never recommend Gerald Kia.

The sales person was very knowledgeable about the Kia Telluride and our expectations were exceeded for the test drive and delivery. The sales manager was rude, insensitive, dismissive, and combative regarding price negotiations. The sales team failed to give adequate notice on delivery of the car and called out of the blue (not even my appointed sales person) to tell us the car was coming in that day. The team was not ready of us at 9am Saturday as I confirmed via phone for a pickup appointment and we were not greeted at 9am waiting until 9:15. We were not offered any hospitability even though we were buying a new car and the attentiveness of the entire process is cold and impersonal. Your team was unapologetic and did not take the time to explain why the markup over invoice was high and worse why the final price was excessively over MSRP. The Gerald Protection Plan is only a markup and is not a value. The sales manager is dismissive if asked about the price for that and the dealership CANNOT even provide ANY documentation around what we got for $750 so it appears we got $50 of lug nut locks that I can buy at retail, $50 of clear door guards and some labor to add our VIN # to an anti-theft database - the Gerald Protection Plan is completely unfair and is nothing more than a markup.

I got a 2022 Kia k5 gtline and I love it! My salesman was Kaemen I believe his name was, he was amazing, nice , and friendly, respectful and funny as well. The process was fast and easy, and he was very patient. Kaemen knew all the answers to my questions as well. On the other side, my finance person was Martha, and she was very pushy. I did not like the fact that she was trying to get my mom co-sign for me to buy more warranty. I like being independent, so I found it disrespectful that she kept asking and asking to have my mom sign for me. NO MEANS NO. That’s the only downside to this, finance was very pushy with that extended warranty.

We liked the car that we were shown, we were ready to purchase the car until there was certain confusion on the specifics. Our experience with Martha was absolutely terrible. She made us feel uncomfortable and offended by her language and manner in conversation. Martha immediately began yelling in our faces, and slapping the table. She was shouting at us with misinformation. Martha and her colleagues were unknowledgable and unprofessional, this team lacked customer service that ultimately cost them a sale. The confusion came regarding the certification and Kia warranty that came with the car.

Very happy with our experience at Kia Naperville. We were looking for a newer car and Abhi really took care of us. We haven't looked for a car since 2014 and really had no idea what was out there. Abhi is honestly so friendly, knowledgeable about cars/features, he is personable, listened well to our needs and was honest every step of the way. We love our new purchase. I highly recommend going into Kia Naperville (ask for Ahbi if you can.) He will provide you with all the info you need and without being pushy. He truly cared every step of the way. ALL other staff seemed happy and upbeat as well. We'd also like to give a shout out to the financial guy at Kia Naperville as well. He was organized, knowledgeable and awesome as well!

We bought a car in December and just realized we’d lost all our paperwork. I called to see if they happened to have a copy of some of the paperwork, Carlos Galvez sent us a copy of our registration within minutes. He was professional and I called two minutes before closing time. Thank you for not making us wait until the next business day.

The process was quick and easy, and our sales person Salvador Torres Was super friendly and explained everything thoroughly. We will definitely be coming back in the future and would recommend this dealership to anyone!

Standard oil change / rotation with advisor Steve. Had zero problems or issues. I chose the Naperville location because the advisors are professional. I even drive past other Kias just to get there. Recommend!

We have yet to experience an organized and even remotely simple experience anytime we drop the car off at the service center. Everytime they have tried to upcharge us, complete tasks we did not ask for, yet charge us anyway even though we have told them no. We do not plan to buy a Kia again, the car is completely average, and the servocw is not what is advertised, at all.

If I could give zero stars, I absolutely would. First time taking my vehicle to Gerald Kia of Naperville—my car was throwing a P1326 code & I ended up having it towed to Gerald Kia. Originally was told if my car was towed in, it would be looked at the same day. When the car delivered, I was told it would be 2-3 days before they can even look at it. I received no updates for the entirety of the time my vehicle was in the service shop. If I wanted updates, I’d have to call them myself—my service advisor, Steve, was probably the least helpful person I had the pleasure of speaking with. Finally, my car was able to be diagnosed, & this took several days. I kept being told that the diagnostics had to be submitted to Kia. Or they were waiting on answers from Kia. All while I’ve kept in contact with Kia HQ as well. After all is said & done, they let me know my engine, that is covered under a LIFETIME warranty, was not going to be covered. When I asked why, they proceeded to tell me that my engine had ZERO compression in cylinder 4. The Kia Engine Settlement describes the full short block assembly as being covered under the lifetime warranty. I asked how it was possible for their techs to reach the conclusion of zero compression… it’s not very hard to achieve a result of 0psi with a compression test, if that’s what you’re really trying to do. They told me the engine was not covered & I would be required to pay $8179 for a new engine for my vehicle. I had the car towed back to me the same day. Upon receiving my car I noticed that my engine code had been erased from my vehicle, & my service papers mentioned NOTHING about my 4th cylinder having ZERO compression. The service papers didn’t even have my estimate for the engine replacement they insisted I needed. I called & asked if they had erased my engine code & was told they didn’t know what I was talking about. I was able to drive the vehicle & get the code to come back. I then performed my own compression test—all 4 cylinders had PERFECT compression. I then took my car to another shop and spent the $129 to confirm that my findings were accurate.. they were. All 4 cylinders had great compression. I then called Steve back to ask how it was possible that his tech concluded cylinder 4 had zero compression—his response was very defensive. He talked over me numerous times & sounded very nervous over my confrontation. I then took my vehicle to World Kia in Joliet. It took them ONE day to diagnose & FIX my car under warranty. My car needed a new knock sensor…. That’s it. They performed all the tests they are required to when given a P1326 code. The car passed the rod bearing clearance test with flying colors. The car had GREAT compression. & even better, the car DOESN’T need a new engine. I will absolutely be taking my vehicle to World Kia for service from now on. It seems as though Gerald Kia of Naperville’s service dept likes to try to take advantage of their customers, especially if they are female. Sorry Gerald, you couldn’t trick me. Better luck next time.

I would give Sal a 10 however the John Smith guy definitely would get a -8. He lied in order to make a sale he refused to use a pre-approval from an outside source he went as far as telling the bank that pre-approved my sister that she had $8000 to put down on a used car. I always shop here, but never again 😒.

What an adventure it was to look for our first family vehicle, and we were about to settle with something we didn't like; that is until we met Mr. Micheal Rivas at this location. The issue was that we went to multiple dealerships around out and the sales reps weren't as professional, knowledgeable, organized,or as enthusiastic to make us happy with our purchase as Micheal was. We had dozens of questions and instead of dismissing any of them, Micheal LITERALLY took hours from the sales floor to answer every single one. With peace of mind, my wife and I were able to move forward with our purchase. Want to thank Kia for hiring this ambitious man. We couldn't be happier with our new car. Million thanks to Michael Rivas!

Gerald Kia was a pleasure to work with. Greg Brown was very professional and knowledgeable, highly recommend!! We are very happy with our Telluride.

Had the BEST time buying a car with Gina. I was so stressed and so extra and she just made EVERYTHING SO MICH BETTER AND EASY AND OMG she’s AMAZING Get a car with Gina you won’t be sorry I promise <3

Had an amazing experience at Gerald Kia. Staff was awesome, no high pressure- and able to help us solve our needs. Thank you, I will be a customer for the next purchase for sure!

Super easy process, knowledgeable and friendly staff and feel like we got a great car at an even better price! Ali was great to work with!

My salesman, Johnny Cook, was a pleasure to work with - no pressure, easygoing, and knew the Telluride inside and out. My new car wasn't expected to arrive for three week. I was pleasantly surprised when I received a call from Johnny letting me know I could pick up the car (just four days later).

Outstanding service once again at Gerald Kia! I was able to get the necessary work completed very quickly. I really appreciate the friendliness and professionalism each time I visit. It is always a pleasure!

Wonderful service and atmosphere! Very modern and accommodating waiting area and friendly staff, especially Quentien who sold me my first new car! They were able to get me financed after I had been turned down by several other dealerships. A year later I'm still loving my car and haven't had any issues! I'll definitely be getting another KIA!

I booked an appointment to have service done on my car and when I got to the dealership the service department they took care of me right away,excellent service and friendly staff…..I couldn’t have asked for anything more,Great experience!!

We recently had an awesome experience purchasing a new car at Gerald Kia Naperville. We were kept informed throughout the process and all of my questions were answered right away. Adrian made the entire purchase painless from the moment we arrived. They genuinely cared about our comfort and made sure everything was taken care of quickly and with the least amount of hassle. I would absolutely recommend this location. Thank you for the great service GERALD KIA TEAM!!

They are great at getting a sale and will do what is needed to get the sale. I purchased a used 2016 Sedona with 50,000 miles on it and have had the vehicle for 2 months. In these 2 months, I have had nothing but issues with the vehicle. They were able to fix the check engine light which took almost 2 weeks to fix. My rear latch will not engage about 1 a week for over 24 hours saying the door is open. I took it in and because it is inconsistent, it can not be diagnosed. I do not have the ability to drive to Gerald every time the latch decides to not engage because I teach everyday. I work with special education students and consistency is very important. They currently do not have loner vehicles to use while the car is in the shop, hopefully getting diagnosed, if they can get the problem duplicated. I can't keep renting a vehicle in hopes that the issue will be resolved. I have already taken time off because of this issue, however they could not duplicate the issue so it was not addressed. I can make an appointment for weeks on out, however, it does not help my issue now. My car stays on all day because it says the door is open. With 2 small children their safety is my concern. A back door remaining open is not safe. They are very sorry they can't help, however being sorry does not help the problem. I don't know about you, but when I buy a vehicle, I would like the vehicle to not have problems and not be serviced every couple of weeks. If I were you, I would be weary about buying a used vehicle from them unless you don't mind the vehicle being in the shop often. I personally do not. I have bought used cars before (this was my 1st Kia) and have never had trouble like I am having now. I should have trusted my instinct and walked away. Now I am paying the price.

This was a completely different car shopping experience that I’ve ever had. Jessica helped me purchase my new car. She was extremely welcoming, very knowledgeable about the car and Kia in general, also extremely nice and a very fun person to close a deal with!! I will say buying a car is not exactly the most fun for the time it takes.. but I truly did enjoy every minute I was there today. Very clean environment. Every single person that worked with me today was incredibly nice, including the man (forgot his name) that drove me from Naperville to north Aurora ! Paper work was done smoothly with Ibrahim..who again, was incredibly nice ! Overall it’s obvious that this was a really great experience and the customer service was more than I expected. Being a woman buying a car is usually terrible because you get ignored or treated different.. but that was absolutely so far from how this went !! I would 100% recommend anyone that needs a car to come check them out !

Everyone was extremely nice and made you feel comfortable. The process was very easy and I would definitely recommend Gerald Kia to anyone looking for a new vehicle.

My service with Gerald Kia was fast and pain free. After calling and contacting several other places closer to home, I decided to try Gerald. I bought my Kia Seltos there (because of their positive reviews) even though it is far away from my home. I was able to quickly and easily speak to someone in both service and parts. I got the information I needed and was able to make an appointment. None of the other Kia dealerships I called came close to being as helpful as Gerald. The service was completed quicker than quoted and I got to eat cookies while I waited. All around great, thank you!

I worked with Theresa today through Gerald Kia Service dept at the Naperville location. I was very happy with the service. It was my initial appt for my car and they took care of everything quickly and efficiently. Happy with the service and will be back.

Gerald Kia of Naperville, on Aurora rd… not to be confused with Gerald Kia North Aurora… I left my car here overnight with an early morning appt for servicing. I was highly annoyed when they called to ask why my car was there. Although they were fully booked today, Ted took care of my car. All of my questions were answered and I was extremely happy with Ted’s/lovely lady with the beautiful flowers-customer service. If it weren’t for him, I’d still be without a car. I’m very grateful they were able to squeeze me in today and will check twice when scheduling my next appointment. Thank you, Ted!

We are extremely disappointed with this business. We understand that it is a seller's market and that there is a shortage of inventory. That is why we called around to find the car with the options we wanted. We ended up driving 1H30 to this establishment, even calling saying we were running late due to traffic. We were ready to buy this car that we were told was on the truck and arriving in the next few days. We intended on putting money down that day. Unfortunately, when we arrived, the sales person tried to steer us to another (lesser) car. We were not interested. Then the classic: "Let me talk to my manager," who showed up 40 minutes after we and arrived at the dealership to tell us that the car was sold 20 minutes earlier. It was a complete waste of time. This is unacceptable and unprofessional. Before leaving, we asked what they were going to do to make it up to us as we believed what they told us. They offered nothing. We will never do business with this establishment and when ask will tell anyone of our awful experience.

Had an awesome experience with Andre! He was nice, knowledgeable, helpful and truly honest. I usually hate buying cars but I have to say that this time was actually kinda fun. I would recommend this dealership and especially Andre’s help!

The team is wonderful. The facilities are comfortable. It has always been a great experience having my car serviced as Gerald Kia.

Great experience overall. Quintin was very helpful and we got right to business on the car I wanted. Car was in stock and ready to go

Jessica was so nice and funny! She was straight with me and didn’t use any of those tacky sales pitches which I appreciated. She worked hard to get me the best possible deal. Even Martha in finance was a pleasure and had me cracking up. Overall good experience! Definitely recommend asking for Jessica.

This place must be new or maintained their facility well. Their showroom, service waiting area, bathroom.... are modern/contemporary style. They have Starbucks coffee, yeah I know, water, juice for the kids, snacks etc... very clean. Has free WiFi, phone charging station, little work area and tv area. Very nice and good service.

Do NOT bring your car here for repairs if you are a woman. Brought my car in 3 times in less than 60 days. Each time my car was returned to me in worse condition. Additionally, I was hit on very inappropriately by one of the guys at the service desk. On my third visit I had to drop off and pick up my car around the perpetrator’s work schedule to avoid being harassed. Go Somewhere Else!!!! They do not even deserve one star.

The dealership is wonderful, and their staff is THE best. I bought my first Kia when I lived in Naperville, I moved to Joliet and my needs changed and they got me in to a vehicle more fitting. A few years later I moved again 2 hours away and still went back to them for my third purchase and again they got my wife and I into two new cars. John Smith was able to work with the constraints I put on him and made it happen,... again. I couldn't be happier. John Smith is NOT a salesman... He's just a man who works in sales. A salesman merely works for his employer, it seems that John works with YOU for YOU. And that is a good feeling for sure. There's dozens of dealerships in my area but I traveled over 2 hours just so I can do business with him and his dealership again. I highly recommend taking a look, you will not be disappointed.

My 2018 Kia Soul+ was towed in for a bad motor and bad starter. I’d like to send a special Thanks to the service advisor named Ted very courteous and knowledgeable and made the whole experience a pleasant one from him dealing with the extended to getting my car in and done as soon as he possibly could and also tried to find a loaner car for the meantime. I also want to extend my thanks to the tech who did the repairs on my vehicle it seems great so far. If anyone needs there Kia serviced I highly recommend Gerald Kia of Naperville. Thank you Gerald Kia of Naperville. Sincerely, Robert R Alexander Downers Grove Illinois

Everyone was SO nice and helpful! I felt the sales team did their utmost to make it work for me to purchase the Kia Sportage even down to the color I wanted. I also want to add that Theresa in your Service Dept. is a gem! She was SO HELPFUL in answering my questions about my car when I brought it in to have the undercoating done. Since i haven't had a new car in 16 years there is SO much to learn about my new Kia. I SO appreciate her taking the time to help me! She was so understanding as well. That meant SO MUCH!

I was helped by Adrian and John; both were so kind throughout the entire process! Never hesitating to ask if we needed anything or if we had any questions. Not only did they make it easy but they made it fun with a lot of laughs:) Thank you so much for helping me get my first official car!!

My sales man was amazing. I liked how he was able to understand us and help us get the best options and prices and gave us the best advices.

I got there earlier than my appointment time they took my car in right away it was fantastic. Great place to do business with

I am so happy that I bought my K5 from Gerald Kia of Naperville. Connor Cavins was our sales person and he did a great job explaining all the features of the car and making the sale process quick and easy. The rest of the staff at Gerald Kia were all nice and friendly. I will recommend going to Gerald Kia for anyone who is interested in buying a new car!

Gerald Kia has always taken great care of me in the service department. Today was no exception! Thank you Gerald Kia and employees!

My experience here is always great. Customer service is great from the greeting to when they hand me my keys back. They always wash my car, wipe the inside dash and panels and vacuum. My car drives like the day I bought it when I leave. Thanks for the great service. See you in 6 months!!

The staff was pleasant and efficient. Sergio handled our purchase from start to closing and gave us a very thorough explanation of the cockpit controls. Gerald KIA of Naperville had the largest selection of on lot vehicles in the area as well as 2022 KIA Tellurides on order for an interested buyer to have held until they arrive. Our purchase was with any of the last minute glitches we have experienced buying previous vehicles.

Very friendly staff waiting area very pleasant and clean complimentary snacks and drinks are a nice Addition. Very pleased with the service we received.

Gerald Kia is great experience to buy a vehicle. Sergio was very helpful and knowledgeable in the vehicles he helped us with. Just want to thank everyone for making the experience very pleasant! I just can’t say enough of how great customer service is at Gerald Kia! Thank you again Sergio for being very helpful and Kia team!

The manager Carlos and salesperson Quentin were great. Very professional and they made the process easy. They negotiated fairly so both parties were happy, and that's how its supposed to be. A lifetime warranty came with the car but won't know if it works till something goes wrong. Will update when that happens.

Outstanding service I have purchased 2 cars from Gerald the technicians are top notch I wouldn't go anywhere else

The staff is polite that’s why there’s a one star but the cars they tried to sell me we’re complete garbage cars, especially when I took one of their Cars for inspection from my mechanic it was a literal ticking time bomb the brakes and struts/suspension was about to give out. For a company that values their cars for safety this was a major safety concern. In a month or 2 those parts will give out and itll most likely start scrapping on rear end while test driving and the brakes won’t even work there will be an accident with that car someone might die from it but they don’t care. Even when I negotiated they said no so I don’t think I’ll be coming back at all. “We test and check for safety if it’s not we auction it” Yea right

We are so excited about our new 2022 Kia telluride that we purchased from the Naperville Kia dealership. Thank you. Kamen Brass for making our buying experience easy.

Work is what I consider average; however, the coffee in the lounge was excellent! Thus four stars not three

Horrible service department! Came in for a check engine light and over 4 hrs wait after I was told it would take no more than an hr to do a diagnostic without 1 single person telling me what is wrong with the car. Had to go ask myself and was still not told anything anyway. Never again wasting my time in this dealer.

Chris Scott was very helpful initially locating the exact car that we were searching for over email and Jessica Johnson was very nice to deal with throughout the entire process in person. However, when initially reviewing the pricing to place a deposit, the dealership hid a dealer markup in the numbers making it unknown to me until I was with financing. This markup never showed up in the top of line pricing for the car. Had I identified this expense, or it was pointed out to me, I would had felt that the dealership was more forthcoming about the actual price of the car. This was intentional and I think it is shady way of doing business with your customers.

Love taking my car get to “Gerald Kia of Naperville”... I moved here from Washington state, 3yrs now. Everyone makes me feel welcomed, like they known me forever! Everyone smiles, beautiful energy, their kind spirit, very helpful & professional/sharp. Very clean. The service people always makes such I am aware of my car needs (safety) . My car always looking amazing. They don’t know this,...they make me smile 😊 b4 I get out my vehicle. Love that that the fact the gentlemen or gentlemen like > open doors and walk me to my car if needed. Keep up the great work. You all are appreciate ! Jill smiling

I was very satisfied with the excellent service I received when I brought in my Kia Sportage for service today, 12/3/21. Gerald Kia of Naperville service dept. was very attentive to my service needs. The service dept is wonderful! I love my Kia Sportage! Truly an excellent vehicle!

Gerald Kia is an excellent and memorable Naperville establishment you always want to come back to. From the time I purchased my Kia Soul in May 2021 to a routine service appointment today, 9/13/21, I am so pleased with everyone’s professionalism and kindness. When you are there, you feel like you are at home. Everyone welcomes you and will answer any questions. I am so happy that we have a place of business like this in Naperville.

Our salesman, Q, was helpful and not pushy at all. He did not play the car-salesman game at all, which was entirely refreshing. The manager and finance rep were creative with ways to help us get the best bang for our buck. And they have pop-a-shot to entertain the kids!

Service Department was incredibly friendly, clean, helpful and very punctual. Ted Becker really went above and beyond to make my experience a very pleasant one. Everyone was really courteous with a fun sense of humor...we all need that! Thanks KIA....I love my K5!

Quick service, staff was very friendly and welcoming. They did everything they could to make the wait comfortable. Snacks and refreshments were offered. Beautiful waiting area and child playroom was nice as well. My kids enjoyed themselves and were kept occupied. Service didn’t take long at all. I felt like I was in and out. I will definitely return in the future. 🙂

Overall had a great experience with Gerald Kia. It was a pleasure dealing w/ Sal & Carlos. Sal was awesome & very informative when it came to showing us the vehicle, while Carlos made the financial process go very smoothly and had pretty much everything ready to go once we got there. My only problem is that the vehicle inventory online is shared with another dealership. I had a vehicle picked out & was about to get everything together to go purchase it, and it was sold by the other kia dealership that the website is shared with without notifying the staff at Kia Naperville. Thankfully, I was still able to get the vehicle I wanted! Besides that bump in the road, I would definitely recommend this dealership!

Our salesman, Kamen, was very attentive, professional and made the car buying process smooth for my husband and I. He went over everything we needed to know in great detail and made us very comfortable the whole time! I may have found the dealership I will ONLY buy from moving forward! :) We would definitely recommend!

Happened to be out with my wife and daughter looking for used certified SUV's and when we stumbled upon Kia. My wife went online and seen that they had an Infiniti QX60 in stock but we didn't see it in the parking lot. When she called to inquire about it, we was greeted by Carlos who said that the vehicle was at another Gerald location and he would have it brought over so we can look at it. Upon arrival we was greeted right away by Carlos. He then introduced us to Ahbi to talk about the specs of the vehicle. Well, the one they brought over wasn't the one we wanted to see. That one was at another location which was an hour drive from Naperville. No big deal. My wife then asked to see the Tellurides which of course they agreed to but Carlos asked Ahbi to show us the Sorento as well. When we laid eyes on the 2022 Kia Sorento we fell in love. It was everything in an SUV we was looking for, for our growing family. Plus, when I saw my wife face light up, I knew this was the one for her. Ahbi walked us through the car, inside and out and all the specs. He is really knowledgeable and he answered every question and concern we had. We took the Sorento for a test drive and we was pretty much sold. We also test drove the Telluride but it was slightly above our price range. When we got to the part about buying or not, Ahbi didn't pressure. He was straight forward with us and gave us an break down analysis of the Sorento and Telluride but he didn't push for us to buy the more expansive car. He listen to what we needed and he knew the Sorento will fit us better and a nice size for my wife to drive coming from a Buick Verano. He gave us time to see if we wanted to buy that day or not and when we told him it all came down to price, he sat us down and broke down the financial analysis of all the Sorento SUV's to see what we wanted. Once we settled on which Sorento we wanted, he let us get in it and get a feel, touch stuff, the whole 9 which made us fall in love even more. He took his time with us and was patient. That day we came in to see a used 2019 Infiniti QX60 and left with a 2022 Kia Sorento off the show room being the first owners. The same price we would've paid for a certified used car, we paid for a brand new car. Thank you Gerald Kia of Naperville, Carlos and especially Ahbi for making our car buying experience a great one.

They refuse to sell me a car they have on the lot and available because the store manager, Gino, has already spoken for it! Shouldn’t they take care of customers first? Gino even hid the keys to the car! This is because he doesn’t want to buy it until Friday when he can claim the Illinois tax rebate. Shady people all the way to the top. Don’t do business with them! Oh and look at where he parked the car… **update** the offer to “allow” me to order a vehicle comes with a price tag of $10k over sticker price. You know who didn’t pay 10k over sticker? Gino, the store manager. Their slogan is Gerald Cares, I think it’s more like Gerald doesn’t care…

I loved Jessica and her energy! I also loved how quick the process was. Don’t get me wrong, it was still a process like any other car sale, but we just felt like Jessica wanted us to promptly get in and out, which we appreciated. I also loved that she helped us explore the best car option within our price range. I love my Kia Rio!

Employees at this dealership are very friendly, I always feel welcome and appreciated even though I’m only bringing my car in for an oil change. They make you as comfortable as possible while you’re there and there is never an excessive wait time for the car to be ready. My Service Advisor is June Delgado, he is EXCELLENT!! Extremely helpful and friendly and doesn’t make me feel uncomfortable if I ask a question or need help with something. In general, this is a really nice place to do business with.

Second time to lease a car from them that should say something. Very straight forward and was easy negotiation. The Sales rep did a great job to finish the sale fast and smooth. The place was clean and nice. Not like other dealers who keeps pushing stuff to buy and keeps nagging. The Sales Rep also went through every thing in adjusting the app with the car and how to use the new tec. in the car. Very pleased with the Sale.

Chyma was great. He helped my wife and I with purchase. He is a very friendly and genuine guy to work with. He made the process as smooth as we could ask for. The warranty is great at this dealer as well. We ended up going with the extended one which was a good value. Overall fantastic experience buying from this dealer.

We haven't purchased a new vehicle since late 2018, and boy how things have changed! I wasn't up to speed on all the changes and needed some clarification. Gino helped throughly answer those questions with excellent communication skills. I commend him for having to put up with me. Sergio, the sales member, was excellent as well. However, I needed additional information and Gino was superb. Looking forward to my new Kia EV6. Will definitely come back for future purchases.

I had a very good experience with buying my Carnival. Andre was my salesman and he was very attentive and actually came in on his day off to accommodate my schedule. I gave 4 stars because there was a mark up, above the sticker price, on the vehicle because of high demand and I wasn't exactly happy with that part. The rest of my experience was pleasant.

Long story short, old car was totaled due to systems failure and I had not anticipated this. I went car shopping to several dealerships outside of Kia and never could find a good deal or a car worth waiting 3+ weeks for. I came across Gerald Kia in Naperville and saw everyone raving over a saleswoman named Jessica. So I figured if there is one good sales associate, there are more and so I decided to walk in. As I come in, I’m greeted by none other than Jessica! She is very enthusiastic and a joy to work with, she is also a straight shooter when it comes to business which I can appreciate! Jessica made sure my needs were met and that I was happy with my purchase, she definitely fights for her customers which is a plus and it isn’t just about another sale, it’s about an experience! After the sale was complete, she ensured I was still happy and makes sure I know that she will be in contact with me a few times afterwards to ensure everything is fine. As I stated before, this place is very lucky to have a sales person such as Jessica, and I’m sure everyone there is just as motivated to emulate her sales approach. Definitely give this dealership a walk-in, you won’t be disappointed!

Had a great experience at this dealership I was really impressed by the lifetime power train warranty. Greg was my salesman and from the start all the way til the end of the sale he was completely up front and honest with what I was buying to fit my needs and my budget. Happy with my purchase!

Outstanding customer experience! This is my third lease renewal with Kia Naperville. John Smith, Sales Mgr., Kamen Brass, Sales Consultant and Martha Miller, Finance Mgr dedication to customer satisfaction went above and beyond my expectations. The team met my ideal monthly payment and was able to include optional maintenance packages at minimal addl’ costs. The Kia team is professional and prompt; comfortable experience from start to finish. I highly recommend Gerald Kia of Naperville!

Let me tell you....with so many bad experiences with new car dealers recently, it was a pleasure to deal with the people at Gerald Kia of Naperville. Jessica Johnson, John Smith and Martha Miller did an exceptional job to make me feel that they really care about myself and my satisfaction. Give them a chance to work a deal for you! Your satisfaction is their #1 goal!

When I went there for a test drive back in January, it was very good. The salesman very professional, overall dealership is professional. I wanted to finance a 2022 Kia k5, it should be here in March… but I am scared that I’ll have to need an co-signer due to me being kinda new to credit but ideally I have an excellent credit score. Hopefully I don’t need one, because I want to walk out the dealership with the car!

Great Customer Service!!!! It was a great buying experience. Mr.Kamen worked for me and made sure that i get the best car at the best price. He provided me with regular updates on the car and made sure that i did'nt fallback in the whole process. The Buying process was so simple that it was done in less than an hour. The Finance team helped me in getting the best deal. Highly recommend!!!!

working with Brea made the whole experience much better than car buying in the past, even though she is pretty new and sometimes did not always have the answers to my questions, she did not act like she did and give wrong info, she took the time to go and find out to assure that she was giving accurate info to every question we had. she was very nice and a pleasure to work with. will definitely come back to by another care from her.

The service is very good. Everyone here are nice and friendly. We got what we wanted at this dealership after visiting two others. Our sales person Ali is very helpful and walk us through everything in details. We will definitely recommend this place to everyone.

Brought our Kia Sorento from here and have been taking it in for regular service ever since. Nothing but the best service every time, polite, punctual, professional. This time I added on a complete clean inside and out and my car looked like the day I brought it - no evidence of 2 years of dog hair and children eating anywhere inside. Highly recommend.

Do not buy or lease here. Bait and switch at every stage of the process. Smarmy sales associate made my wife extremely uncomfortable. They tout an extension of Kia's warranty as a selling point of buying from this dealership, but nothing is covered in the fine print. Double-dipping on fees, hidden charges, high maintenance prices, and a straight-up predatory staff looking for any way to take advantage. Old-school boys club mentality, and they'll try every tired trope in the car salesman bag of tricks on you. Relentless, pressure-oriented approach. This is exactly why traditional car dealerships are struggling. Read the room, Gerald Kia, NO MEANS NO. (And don't follow this with one of those trite "we're sorry you had a bad experience" responses. No you're not.)

Great service great people! They understood my needs and got me in the car I wanted. From Carlos the sales manager, Casey and Adrian the sales person and all others from used cars to finance were great!

Almost…had me. I was set on getting an EV at a fair price but like many have mentioned in these reviews, prepare to see markups like you’ve never seen before! And they are perfectly fine with it because they know they’ll find others that will pay. Sal seems like a good guy and was able to bring down the markup from $9500 to $5000! They pulled up prices from other websites and still claimed to be more than fair. Incredible. You’d think Putin was running the dealership. If you’re desperate or like to throw money away, go to this dealership.

Excellent attention to detail. Excellent recommendations. Keeping my car on the road in safe manner is most important. Chicago weather makes emphasis more important with car maintenance. Thank You I will be back

I was in discussion for purchase with an employee and he was doing the "let me go ask my manager" three times. Finally a 'manager' came over and was extremely condescending to me. She stated "if I wanted a small little car tonight off the lot" she could do that. She was demeaning and came in the gentlemans office like a bat out of hell. I'm not sure if her goal was to embarrass me into purchasing a car by stating my asking price was too low but it sure seemed that way. I told her I didn't want to continue this conversation and left. The gentleman was very friendly and would have made the sale if this woman didn't make me feel like garbage. It's important to educate potential customers. Her sales tactic was the most insane thing I've ever seen.

I was NOT looking forward to the car buying process...especially in today's economy. I stopped in to look at a Telluride and was greeted by Jessica. Although I originally just went in to look at the car and see if I liked it, 48 hours later I was leaving the lot in my new car! Jessica made the process so much easier for me. She was HONEST and extremely professional. My car was transported to them from another Gerald dealership, and the negotiations were all done on Jessica's DAY OFF. She kept in communication with me so much on her day off, I felt guilty. I was pretty demanding (probably almost rude)in how I wanted the process to go and Jessica provided EXACTLY what I wanted! If you are in the market, ask for Jessica and you won't waste any time! Thank you Jess!

This rating is for the service department especially the manager. Today was my first time visiting this particular dealer for a basic oil change. I scheduled my appt and was quoted a specific amount by phone for them to change the oil and cabin filter. When i checked in with my advisor he printed off the service sheet and was charging me $185 what! He said the oil change is $100 I advised him that the appt was specifically scheduled for synthetic blend as that is what my car has always received, fine. He comes back an hr later and tells me that my car can only take full synthetic and that the other kia dealer has been putting the wrong oil in my car 😑 Fyi service people make money off commissions by trying to sell you more and higher cost. I know this because my ex was an advisor so I speak to the service mgr who right away was up for an argument with his rude defensive dismissive attitude and tried telling me the same thing I had to get the GM involved who pulled my manuals out of my car and showed them they were wrong. Not only did the service mgr attitude change but he came back apologizing like a dog with his tail between his legs and my oil change ended up being free for the wait . Men who try getting over on a strong woman will learn the hard way not to mess with me!

This dealership uses very deceptive sales practices. We spent an hour discussing the sales price, msrp 37090. The sales woman Jessica kept assuring us that was the price. Then when she showed us the final numbers as we were about to purchase there was a $7999 dealer mark up fee. I asked what it was and she said it was just that, the dealer mark up on the price! Over 20% mark up. Would have been nice if she had mentioned that at all in the previous hour. Needless to say we left and did not purchase the car.

Kamen was very helpful getting me the car I wanted and Ted took car of the small service I needed and was so helpful. The entire staffing there is nice. Everyone speaks and ask if you need anything no matter what your there for. Highly recommend

Why isn't 0 stars an option? We brought our car in again for a bad sensor... 2nd time in 6 months. It was covered under warranty so they picked up our tow no problem and paid for the repair. Then without our permission did an oil change (nope - had NOTHING to do with the sensor issue) when we had just done an oil change a week earlier. THEY MADE US PAY FOR THE OIL CHANGE THEY DIDN'T EVEN ASK US IF WE WANTED!! Now 2 days later my oil light is on, my car is burning oil, I have a spot on my driveway, and I'm adding oil to my car. There's a reason my mechanic is the only one I let work on my car. They have solidified not only will I never buy another Kia, but I will never buy from Gerald.

Customer service was good as far as they did what they were suppose to do, but zero thought of customer. We didn’t really have the time to shop around so it was either pay full price or not. Ended up paying $7,000 mark up on a used car that ended up having 4,000 miles and scratches all over the body of the vehicle. We initially couldn’t see these scratches at night. They said there was wiggle room in the markup but then they never offered any price drops they just spec’d it out at full value. Maybe if we were in there alone and during the day but this was at night, dealership was about to close, and we had a hungry baby who just wanted to go home and sleep. Unfortunately, they took full advantage of us and I’ll never shop there again. Customer service would have been understanding our situation, and reading the time of the room and then delivering the best service e possible for reoccurring as well as referral based customers. Instead we definitely got highjacked and paid top dollar because we felt in a rush with baby and obviously we couldn’t see the scratches at night that they clearly knew about to begin with. Also come to find out the interior storage compartment is broken, there are marks on the piano black that can’t be removed. Basically with them knowing all this and then still attempting to charge us the $7,000 markup is ridiculous in itself. Shady and sketchy because they know their own vehicle and they know we have very little time to see it plus it’s not daylight to catch the issues so instead of maybe addressing the issues to us, and they giving us the best offer without us even asking for it, they took full advantage. I would not recommend anyone going here because if you don’t find the problem yourself they will absolutely not tell you. Not to mention they couldn’t get our UVO to work while we were there, told us they would follow up with us about it and then they never did. They have my number, I texted back saying please text my girlfriend since she is the one who bought the car not me and I provided her number and they still haven’t reached out to her. Very obvious that customer service doesn’t really matter to them. Make the sale, make your dilutions profits and then that’s it. If the customer gets screwed because they didn’t find the issues that day then screw them as long as the dealership profits off the people. That is literally the perfect summary of this dealership. I do YouTube with 19k Kia subscribers and look forward to making a video trashing them for this experience.

We stopped in to test drive and look at a Telluride, and the salesman we worked with made it abundantly clear he didn't want to sell us a car. Handing us the keys to the dealership demo Telluride was nice for an unsupervised test drive, but when we asked about the inventory the website displayed, he spent all of 10 seconds reassuring us that he, contrary to the website's listings, didn't have any Tellurides that we could buy. Fair enough, as we're more than happy to take our business elsewhere. After buying 9 Subarus in cash from Gerald, you'd figure a cursory look at your customer's information should be all the encouragement you need to provide outstanding service.

Our sales person, Jessica Johnson, was easy to work with, knew her stuff and was fast. We would definitely go back in the future. Love our new Telluride! Thank you!

This place is a bit of a clown show. Scheduled an oil change for my Telluride online, received a confirmation and reminders in email and text, showed up at the appointed time 6/14 @ 1100 and they said I didn't have an appointment. Suggested I was at the wrong Gerald Kia. Showed them the reminder text from their automated system, and they appeared baffled. Sounded like I'd be there all day if I stayed, so I left. I have three Kias that I'm very happy with, a '20 Sedona, a '20 Forte and a '22 Telluride (black on black, nightfall--love it) so no complaints about Kia. This dealership seems a little too much of a circus to work with though, so I'd suggest taking your business elsewhere.

I had expected the car work to possible take more than a day. It was done by 3pm and I learned I still had some warrenty coverage. The staff was great and the oil change and tire rotation that I needed to pay for was fair in my mind.

Brea Noble is one of the most amazing sales person I've ever encountered. She went above and beyond to make the purchase of a new vehicle easy and memorable. She is very knowledgeable of all the components Kia offers. She truly is a valuable asset to this dealership. If you need a new car, go check out Kia and talk with Brea!

Upon making an appointment for two weeks out. Vehicle still not seen once arrived for service. Excuse is we are backed up. Yeah and my appointment was scheduled two weeks ago. Vehicle just sitting now in the lot. While service staff blames call center. Don’t you all verify appointments in the system?!

Made a service appointment to get a license plate holder installed. They forgot to order it and confirmed my appointment anyway. Watsted 2+ hours driving and sitting there for them to say the part never came in. Total waste of time. Would give them 0 stars if i could

Worked with Usaid as our Salesman. He was respectful, helpful, not pushy and very patient, even when I came back to the dealership for a 3rd time in one day with my newborn twins!

Had an appointment for service today. Was taken right in and on time. I waited for the car and it was done in 35 minutes. Service advisor was courteous and detailed. Nice to have things come without a hitch.

Sal was great to my fiancé and myself. He was patient with us and answered all of our questions. His customer service was A+!

Carlos Galvez and Ali Tarigov help me through getting my car. They were very helpfull and friendly , I had no hassle within less week I got my car deliverd to my home. Thanks guys.

Great job with selling me the car I wanted and making it work for us. l enjoyed working with Brea and Shawn - would highly recommend.

Teresa Kotch is the best service advisor so far that I dealt with. Service Manager, Dave Chastain, and Part Specialist, Jay Jensen, were also helpful above and beyond to get the repair done. Because of these wonderful people, I would buy another Kia when the prices come back down to MSRP. Kia rocks!

Was a great experience trying to get the vehicle I wanted. These guys tried their hardest to get me at a point i was comfortable. Jessica was awesome and so patient with me. I would recommend coming here for your next vehicle purchase.

Gerald Kia was a great experience. I needed a car and fast. My mom and i walked in and were greeted by Kamen. The entire Gerald Kia staff was amazing the manager John was very helpful and understanding. I highly recommend going here and if you get the chance ask for Kamen. Will definitely be going back when the time comes. Amazing customer service and very polite and they work fast.

Highly recommend!!! So easy from start to finish in and out in less than 2 hours! They worked with me to get the deal I wanted in my terms! Will definitely purchase my next car here too! Sal my sales person was absolutely FABULOUS! Great job Kia of Naperville!!!

There customer service is the absolute worst. From the person who answers the phone to the people in service. The only reason I am giving them 2 stars is because when I was actually able to talk to service June was very nice, respectful and responsive! I just wish I didn’t have to go to this dealership.

I would give 0 star's if I could. I purchased a 2019 Kia Sportage from Gerald kia in Naperville back in 2019. I had a good experience with them at that time, I guess cause I was a first time customer of theirs. Well, I went back there again cause my Sportage got totaled in a car accident. I was going to purchase a New 2022 Kia Niro. I was just waiting to go into finance when the sales guy suddenly took me outside to show me a different Niro. He told me it was the same exact car and it wasn't! It didn't have some of the safety features like the one I test drove. He tried to do a bait and switch with me. He told me that the one I test drove wasn't certified?? My husband called him out and said he was liar. I will never do business with Gerald kia again. Beware. They have you drive one car and try and give you something else that is less expensive for the same payment. I feel like they discriminated me bc I'm a woman. Thank God my husband was there.

Gerald of Kia is a great place to get the car your looking for. They met all our needs and treat us like family moment you walk through door. Adrian is awesome answered all questions and went above and beyond to make sure we were happy with our purchase. Definitely be coming back

Andre was a great salesman. He made my purchasing experience an enjoyable one! He was very friendly and knowledgeable. I would highly recommend him to family and friends for any future car purchases.

Chyma and Anthony were AMAZING! We are soooo happy with the Sales service today that we are considering buying a 2nd vehicle for our home. Kia is a sound car and company. Wow I am just so happy!!

I just purchased a Telluride today from Brea and she was absolutely amazing! I highly reccomend this Kia Dealership! Every single staff member had great customer service!

I really appreciate thoughtful, prompt service. I was an hour early dropping my car for service, fully expecting to work until whenever, and Steve was great. He said maybe they could get it in early, but I might have to wait. Cool, no problem. But they got it done quickly, and I was outta there when I was supposed to be dropping off!

Had a great experience at Gerald Kia in Naperville. Sergio and staff were only interested in helping us achieve our goals, and found a way to make it happen. I would highly recommend to anyone!

For an 18 year old buying his first car, this place was incredible. Had arrived hoping to get put into a 2021 kia forte lxs which wasn't on the lot unfortunately however they took this into consideration and scored me an amazing deal on a 2022 Kia forte Lxs. Brea was the best car salesperson i could have ever asked for as she was very knowledgeable in the cars she showed us and had a wonderful cheery attitude throughout the whole process making it quicker and easier then anyone else my family has visited. We also had the pleasure of meeting John the sales manager and had just as great of an experience as he was quick to get back to us negotiating numbers and treated as friends rather then just a sale . Will definitely be returning for our next car purchase and cant thank them enough for my dream first car. It truly felt like negotiating with a family member rather then a stranger. 5 stars which i could give more

All the folks at Gerald Kia Naperville went above and beyond what is expected when buying a vehicle. From the salesperson to the business manager and finance manager. Will do business in the future with them and encourage others to do so as well. Best experience purchasing a vehicle I’ve ever had. Service dept is top notch, a pleasure to bring my car to.

I normally don't do feed backs; but the way I was treated I have to say I am pleased to tell anyone about Gerald Kia. Keep up the good work, don't let down.

First time service, very helpful and they got me in and out. Quickest oil change at a dealership I have ever experienced.

Kia carnival EX had problems with intermittent lane guidance system. Display "uneven road ahead" and chiming. Dealer unable to determine problem. Poor call back performance. Wasted day

Adrian and Carlos were fantastic. They made me feel very welcome and listened to every need and want that I had. Everyone has their perceptions about going to buy a car, but you can trust that they have your best interest in mind! 10/10 would recommend this dealership.

I was hesitant to go shopping for a car, I had very bad experiences with salesmen and a whole day would go to waste. On September 19, 2021 my daughter and son-in-law took me to Gerald on New York 1st stop Mr.Sergio Jimenez ask what we wanted took notes and tested 2 cars within in 2 hours I drove out with the I wanted. He explained not only all the features in the car but also every step on the paperwork. I have never have a great experience in buying a car. I will surely have my family go there. Thank you Mr. Jimenez.

This is the BEST dealership I have ever dealt with over the 50+ years I have been having services done to my autos. They are professional, treat you with respect and very timely & efficient. They have a great waiting area for customers waiting for their vehicle that is clean, quiet and well appointed. The Gerald family definitely understands customer service!

Thanks for the new Telluride! Chris (My salesman) was very helpful and laid back, he never pressured me throughout the process of buying the car, the extras, etc. Just laid out the info and talked me through the benefits, drawbacks, etc. HIGHLY recommend you ask for him if you stop in. Anthony (General Manager) was perfectly involved and engaged. He was always responsive with my calls, emails, texts, etc. You can tell he cares that all customers are well taken care of. Thanks!

I want to start by saying that our salesman was awesome from the very beginning and that both my husband and I believe he deserves a raise and some recognition. We had been to a a different location in Lincolnwood and the manager there made the experience one of the worst customer service interactions we’ve ever had. Considering that we drove about an hour from Chicago to Naperville says a lot. Our salesman name was Ali and while he was a young gentleman, he was extremely knowledgeable and helpful with the whole process. He worked hard for us to get into the vehicle we wanted at the interest that was most appealing. Ali was extremely patient during the entire interaction. The location in general was a very welcoming environment. They offered coffee, water and had a number of complimentary snacks for the customers, all while staying within the COVID regulations. We sat in our own private cubicle well over the mandated 6FT rule from other clients and everything looked clean and tidy. I’d most definitely recommend for anyone to make the drive to Naperville. Customer service is a big thing when you’re looking to dive into such a important commitment like buying a brand new vehicle and Ali definitely made it an amazing experience to say the least. Than you so much! We can’t wait to be coming home in our 2022 Kia Telluride 🙏🏻🙌🏻

Gerald Kia Service Department is the BEST around. Friendly knowledgeable people. They won't charge you for too much extra for things that aren't covered under warranty or general service. Thank you for continued professionalism.

Facilities were clean and neat Jessica was very approachable and willing to work with my needs When my car arrived, it looked very clean and smelled brand new!

I cannot say enough good things about the service at Gerald Kia! I came looking to buy a new car but I was undecided which model I wanted to go with. The gentleman helping me, Drew, was friendly, knowledgeable, and patient (even though I changed my mind a lot and wanted to test drive everything!). The sales manager, Carlos, was also helpful. Drew helped me find the perfect car for me and made sure that I got the exact features and color that I wanted. After my purchase, my new car was cleaned and detailed to perfection! There’s a reason I only shop at Gerald’s when I’m looking for a new car but it’s experience was a great reminder of why!

I work here so my review is simple. Prestige dealer with number 1 technician in the world. Been there 10 years and look forward to another 10.

Gerald Kia was put in a tough situation from Kia and came through with flying colors. Due mainly to the pandemic, Dave and the service team are stuck with a lack of parts and frustrated clients, but they handled everything with class. I’ve purchased four Kia vehicles over the years and until this year had no issues with any of them. Our Soul’s engine died and the service department worked had to get Kia to honor their warranty. Thanks to that team and three and a half months of patience we finally have our car back and they have a customer for life.

Had a great experience of Gerald start to finish. Second car I bought from the Gerald family I really appreciate the great price on the car and the great service and your service department you guys are the best! I manage a business and I know it's the little things that count in these guys don't miss a Beat! Thank you to the store manager Anthony thank you to Drew the salesman Teresa in-service along with Marissa are the bomb thank you ladies for helping me out with the alignment in the small things! Keep up the great work Kia Naperville customer for life!

The Service Department at Gerald Kia is great! Theresa, Marissa, Dave and the mechanical technicians; as well as the greeters... work together to provide excellent service and a very professional experience! I appreciate their knowledge and expertise. I love my KIA and the service I receive! Hardworking and willing to work things out! Great Team!

Went in to buy a car and was treated fairly and professionally by Sergio and John. A very comfortable shopping experience. Have now been here for maintenance five times and I'm completely satisfied so far with the work and the customer service.

I purchased a 2011 Kia Soul here in 2014 and in 2021 I purchased a 2022 Kia Soul LX. Everyone who has helped me out at this store has been knowledgeable and easy to work with. I came from out of state to buy at this dealership the second time around because my experience has been so positive and it’s likely I’ll be back again in the future! Thanks, team!

I came to this place twice until today. Wasn't quite successful in getting my dream car, a Kia carnival, at a low price at the beginning. The next time I came, I am happy to meet with Jessica. Unlike the first salesman I met, she checked my record to know me better, proved her professional knowledge, and she is funny. I would recommend her to my friends should they have similar demand. Also I would like to thank general manager, Anthony, for offering me a good price.

My wife wanted a Kia Telluride bad. Gerald Kia in Naperville made the experience so quick, easy, and painless. We went to many dealerships trying to track down the color and trim level she wanted. We walked out on all of them for being dishonest or not listening to what we were saying. The only dealership that was honest and forthcoming with information was Gerald Kia in Naperville. Usaid was our Salesman and he was super nice. He answered everything honestly, no beating around the bush and no BS. He was the first salesman out of about 5 different dealerships I felt comfortable talking to. We were in this dealership on 3 different occasions and met with Sales Managers John, Andre, and Carlos when Usaid was with other customers. The sales Managers were just as great to talk with and made the process so easy. It's clear these guys care about their customers and want them to come back for future purchases. Between Usaid and the management team, I will never go to another dealership.

Moved my service appointment at the last minute to a completely different date without telling me. Received an email alone regarding the cancellation, did not receive notification that it was moved to a date I cannot reach. Do not schedule a service appointment without a backup plan with a trustworthy mechanic.

They promised to refund me for my service package on my kia soul once it was sold. That was in August. I have called for the past 2 months weekly to figure out where the money went. Each time they say we will call you back. They lie, I have had three Kia cars and WAS a loyal customer

I bought my 2021 Seltos at Gerald Kia and I could not have asked for a better experience! My salesman, Greg Brown, was knowledgeable, patient and helpful. He worked hard to make the process easy and enjoyable. The facility was spotless and modern. Everybody was courteous. The finance director was fair and fun. How often do you hear that??? Every person did his or her best to make sure I got exactly what I wanted. I will definitely be back for my next Kia!

Gerald Kia has wonderful staff to work with. The process of buying a car can be both intimidating and long. However, Sergio made it less overwhelming (even though it is still a long process simply due to the volumes of paperwork that needs to be prepared.). He was friendly, worked with us and his manager to get us where we were comfortable and took lots of time to show me all the details of my new car, including pairing my phone before we drove home. This is our first purchase after 2 Kia leases and would recommend them highly.

Stanley was a top notch salesman! We felt very comfortable purchasing a vehicle through Gerald Kia. The process top down was smooth and enjoyable. Keep in mind, I HATE buying cars!

Would be zero stars if it was an option. Went in to inquire about test driving a Niro on an extended test drive so I can better make an informed decision and was told “no, that is not an option.” Do you WANT to sell a car or not? Answer: no, obviously not. That killed any possibility that I would ever consider that Kia dealer as an option for ANY car. I’ve had no issues with other reputable dealers that actually care about making the potential buyer satisfied with how they are treated BEFORE they purchase a vehicle. And he then had the nerve to say as I was leaving “we will see you back soon.” Not a chance.

I’ve never bought a brand new car. My expertise in car buying is mainly in cash cars and deals on someone’s marketplace, so when I decided to get a brand new car I intended to go to the right dealer and buy a car for the right price. Nothing could have compared to the amazing customer service I received at Gerald Kia. From the initial contact to the final signature I was treated like a VIP. My salesman Quentin was one of the most helpful and friendliest salespersons I had ever encountered and I appreciate him for making my decision to buy my 2021 Kia Seltos a no brainer. On the test drive he was very comforting and gave me a run down of all the features and how to operate some of the newer tech I was unaccustomed to. Q was honest and did his best to get me the best deal but in the end I used my pre-qualification from Capital one as it was the best bang for my buck at the time. I know for a fact that I will visit this dealership just to experience that level of customer service again-in addition to the free car washes of course. Thank you so much Q!

Super fast and friendly service, very thankful they were there when my car died. Ted Becker was very nice and helpful throughout.