Jaguar at Naperville W Ogden Ave, Naperville

I just purchased a certified pre-owned vehicle here from Matt, and had an excellent experience. From the test drive to the overall sales process, everything was pleasant, fast and efficient. Even the negotiation process was hassle free and low pressure, and I was able to get a solid offer on my trade-in as well. Overall - one of better car buying experiences I have had. More importantly, when a minor problem (just cleaning related) occurred when I took the car home, the dealership addressed it immediately and for free. Fantastic service all around, and the sales representative, Matt was helpful and friendly throughout the entire process. He even drove the car back to my house personally after it was detailed. Awesome!

The customer service and service is just not there. With an appointment, it took 4 days to change my breaks. I called several times no answer. They never call to give me an update or say my vehicle was ready. Whenever your vehicle you get a car service they ask, what is a good number to reach you at. My vehicle stayed at the dealership for 4 days and no one called. We pay a lot of money for our vehicles and service cost is over the top! The service quality should match the price of the vehicle. Jaguar of Naperville is the pits.

Ordered vehicle in September 2021. Received price breakdown SIGNED by salesman or manager. Placed $2000 deposit. An implied contract was formed, consideration exchanged. Car finally arrives in March 2022. Now price is $4k+ greater. Dealer is voiding original promise. Bad business. What a shame.

I'd like to share my experience at Patrick Jaguar of Naperville. Joe Quaranta and his manager exceeded my expectations..They gave me the great news that I was able to get a lower financing rate when upgrading my Cadillac Escalade to a newer one that I really wanted. I receive many compliments about my SUV and I gladly direct them to Joe Quaranta @Patrick Jaguar of Naperville

We had a great experience with Jaguar of Naperville. Our salesman AJ a young energetic and very knowledgeable person who answered every question, email, text message I sent. AJ went the extra mile and was what really caused us to go with dealership and the car, and yes we picked the one right from the showroom floor! 2018 Jaguar XF

Overall, truly a wonderfully positive car buying experience. Roy Smith, the salesman, found a way to make the process fun and enjoyable. A very down to earth, friendly, and fair dealership. Not a pushy one either. Roy saw me taking pictures of my new car, and without asking, brought out a big, red bow, so that I could take a special photo to document the moment. 5 ⭐️! 10/10 recommend! Thank you, Roy and all the other members of the Jaguar Land Rover of Naperville staff (General Manager, Daniel Loose and Sales Manager, Joe) that made this process pleasant and possible!

I have been buying cars for more than 20 years and had the worst experience of my life at this dealership. I wish I had read the reviews before driving from Chicago to Naperville to visit this dealership twice. I visited the dealership on 12/31/20 with it being a holiday everything felt rushed and I am glad I decided not to take possession of the car, the same day. When I arrived, I showed the salesmen the Internet price of the car that was emailed to me and he said the dealership could not honor it. I initially was not going to make an issue of this because the price difference was only $1,000 and the salesman was very nice and personable. Once I get into finance, I noticed very quickly that the business manager was not friendly at all. While talking to me he rarely made eye contact. He told me that I could only get approved with Wells Fargo at a 5 percent interest rate and I have a 760-credit score. I found this to be an issue, as an African American woman. Wells Fargo was convicted of charging minorities a higher interest rate. The day I was scheduled to pick up the car, I emailed the salesman my concern about the Internet price not being honored and the high interest rate. He left me a voice message stating to come in, saying the dealership would honor the Internet price and they were shopping for a better rate. When I arrived, I knew something was off. The salesman was nowhere to be found. I was told he would be paged but never heard it. I waited for more than 10 minutes and no one asked if me and my daughter wanted to sit down. The same business manager, who was not friendly or personable, invited me in his office and said he saw my email and that we needed to cut ties because Wells Fargo failed to approve the loan. He claimed they could not verify my identity. When I visited the dealership on 12/31/20, I had all my paperwork from all three credit bureaus and more than one form of identification because in September I was the victim of identify thief and had a fraud alert placed on my credit. Rather than try to work with me, he acted as if I was a criminal trying to run a scheme on the dealership. As he did previously, he never looked at me while he was talking to me.

Very please with my purchase. Roy Smith was excellent throughout the entire process. I have a demanding work schedule and Roy was able to assist me through email and text messages with the documents I need making it possible to buy my car. My experience got a lot better when Jaguar finance team was able to beat my current bank offer by .5 percent.

Perfect customer service and amazing virtual sales process. I had the best experience purchasing my Land Rover Discovery through Jaguar of Naperville. I completed all paperwork virtually and my Client Advisor, Matt Laxton, was extremely communicative, knowledgable, and most importantly accessible throughout the entire process. I could not be happier with my purchase and how everything went. Huge thank you to Matt for being so accommodating with our unique geographical situation.

Earlier this year I bought a Jeep at this Patrick dealership and had a great experience. At other dealerships I felt very rushed through the test drive, but at Patrick they let me take my time and drive until I knew this was the right car for me. The negotiation process and overall purchase process was very smooth. I kept waiting for some sort of "gotcha!" or sales pitch on an add-on I didn't really need, but it never happened. They stood by everything they said and were very honest and straightforward throughout the entire process. I have taken my car in a few times for oil changes and standard maintenance since I bought the vehicle and everyone is always very friendly. I'm usually in a hurry because I'm in the middle of dropping a child off or picking one up and the mechanics always do their best to get me in & out so I'm not late. I feel like they really care, which I greatly appreciate. Tony & his crew are the best around and I would recommend them to anyone.

I recently bought a 2019 Lexus RX 350 F Sport, all the way from Minnesota. Not all sales persons are created equal, Roy Smith was amazing, super nice and friendly. He went above and beyond to make my experience a remarkable one. I definitely, without a doubt will recommend Jaguar Land Rover Naperville.

Roy (salesman) ,the GM Daniel and finance department were the greatest!! They helped answer all of our questions and got us in the car we wanted. They worked with us to get us a lease price we were comfortable with. They were not pushy like other places.

I just bought a 2017 Jaguar XE over the weekend and it was by far the best car buying experience I ever had. My salesperson (Howard B.) could not have been easier to deal with. Very low pressure, no BS. The finance guy was also very easy to deal with and low pressure. I felt appreciated and listened to every step of the way. Would 100% recommend to anyone looking to buy a Jaguar or Land Rover. I can imagine myself buying cars there for a long time.

The sales people at this Jaguar are … ok. The people who work in the service part (Ernie in particular) are fantastic. When you go to a Jaguar, BMW, Mercedes (any premium car dealership) you expect a premium experience and quite candidly, it just wasn't. I've bought direct from Chevrolet dealerships several times up until now and I can tell you that the experience was not any different; nothing "extraordinary" about the experience at all. In fact, I left this dealership and woke up the next day with buyers remorse because the sales person didn't teach me anything about my new car and I was not comfortable with the purchase. I acclimated myself with the car and figured it out by myself. The car had some minor issues within the first 2 months (back up camera got water in it so had to be replaced and the headlight had a malfunction and also had to be replaced). Everything got taken care of thanks to Ernie in the service center and also Tommy the certified car manager. They made the sale and service portion of this MUCH better, were responsive to my requests and went above and beyond to get everything taken care of.

This is the 4th Jaguar I have purchased from Patrick Jaguar. Some of the reasons for my purchase history are- Fairness in negotiating price; and consistency of excellent Sales and Service. If I ever have a question regarding Service, Tony, Matt, and Ernie are always there to assist me. In the Sales area, I have been dealing with Roy for the last couple of years. On the new 2022 F Pace that I just purchased, Roy was very attentive to my needs as well as going out of his way to explain the intricacies of the new vehicle. And the management team including Joe and Nick treat me like family. It is a very friendly and low pressure environment with everyone interested in one thing...Total Customer Satisfaction. I would and do recommend Patrick Jaguar to anyone that I come into contact with that is looking for a great car with a 1st Class organization. Thank You Patrick! Brendan McCormick Naperville, Illinois

I just purchased an Approved Certified AWD F Type S convertible yesterday from Jaguar of Naperville. I worked with Roy Smith and had a great experience. I live out of state and have been looking for an F Type for a while. I have never purchased a car without driving it but between the video walk-around, the online pictures, CarFax and conversations with Roy Smith, I got more comfortable with the process. I traded in my XK coupe and while the trade value was a little on the low side, the F Type price was extremely competitive, and the negotiations were as pleasant as they can get. We took care of most of the required information for the paperwork remotely and I drove up early and met Roy Smith mid-morning, Roy had everything ready for signing and I was in and out within 90 minutes. The Finance team was great, we worked on a few options to extend the warranty (one significant repair on these cars and you’ve recouped your cost). I have talked to several dealerships over the past 90 days and found Roy and the team at Jaguar of Naperville one of the best I have worked with. Go see Roy…you won’t be disappointed.

My wife and I were looking for a third vehicle and we wanted a clean, used SUV. We saw one at Patrick Jaguar, so I called and had an appointment to see it. We worked with Roy who was great. He listened to us and went over the sales process. The vehicle was what we wanted, so we made the deal and they got it ready. Roy made sure we had a great experience, and even though it wasn't one of their high end cars, he called a few days later to check in. A great experience from end to end. If you are in the market for a Rover, Jag or clean used car, see Roy now.

We purchased our car from Jaguar of Naperville and we couldn’t be happier! We were drove in from Minneapolis and our sales associate Roy Smith ensured a smooth and seamless transaction.Our car was waiting for us washed and sparkling and he had all of our paperwork and financing information ready to go. We felt valued and welcomed into the Jaguar family. We were treated with courtesy and professionalism and Roy shined! He’s such an asset to the company! A++

I purchased a 2015 Jaguar XF from Lev Akdemir on 08/14/2018 off the internet. I can not say enough good things about Lev, the process went smoothly, and he was in constant contact with me from start to finish....everything I asked for he delivered! Naperville Jaguar should be extremely proud to have such a great asset to their team. If your thinking about purchasing a vehicle, I would highly recommend Lev!!!

This is my first time purchasing a Jaguar and my experience was fantastic. Everyone at the dealer was super friendly and helpful. I worked with Steve Heinrich and he made me feel right at home. He answered all of my questions and I never felt pressured to make the purchase. I highly recommend purchasing a car from this dealer and working with Steve. You are in good hands here.

WARNING!!!!! Beware of your maintenance agreement! On my previous visit I was told to wait for my service light to go on before bringing my F-pace in for an OIL change. NOT TRUE!!!!!! My light went on three weeks ago and when I brought it in today I was told I needed to bring it in by July to get my warrentied oil change. Or I can wait until May 2022 to get my next oil change. So dont listen to what they tell you.Service agreement is for every year and NOT when the light goes on. It will save you 200 bucks. I asked if they could waive the fee as I had been misinformed and they said no. I really dont enjoy writing negative reviews but as I wait for my car to be serviced and I have to pay for something that should have been covered I hope this will help others.

Very unpleasant experience. I will say the sales man was very professional but doesn't follow up. Per our deal ( I bought a used Mercedes) the car was to come with a full tank of gas. it didn't when i called him and mentioned it, he said he needed to find a way to send me a check to cover it. no check and no follow up call. Other problem is the service department is the worst i ever dealt with. I brought my car in (after only 60 miles on it) thinking something was wrong with the transmission. The service advisor said he owns 2 of them and it drives like his, so nothing wrong. Then the battery died ( i only had the car for a month and only drove it 150 miles) I had to pay $325 for a new battery. Then, the air scarfs on the seats wouldn't work after putting the new battery in. i called and spoke with Ernie who told me to bring it in the next day. The same guy who i met with earlier who told me he had 2 of them, didn't know what a air scarf was (how do you own 2 of the same vehicle's and not know about the car). I explained it probably just needs a reset. He agreed and said for me to take it to a Mercedes dealer, they don't know how to reset the vehicle. I complained, that if you don't know how then don't sell Mercedes. He said he would get ahold of the company they use to work on Mercedes and call me the following Monday and give his information. that was 2 weeks ago and never heard back. absolutely the worst customer service i have ever experienced. I am in my 60's and have bought many high end vehicles, and this was the worst experience so for.

One of the GREATEST dealerships out there. Their customer service is top notch, I even had a lady take the time to personally reach out and ask how my visit went and offered to have someone come out and show me a bit more about the car I bought the SAME day of my purchase, which is never the case with other dealerships. Steve and Christian were very friendly. Will definitely purchase my next car from them!

Saw a used XE online and really liked it. Called and setup an appointment then drove the 4 hours to look at it in person. Kyle was the salesman who worked with me and I felt at ease with his approach. The only thing that was a bit of a let down was the price on it was non-negotiable however it was priced well for its miles and condition so it wasn’t a deal breaker. They stayed late to close the deal and I was able to drive it home and save time making a second trip which I appreciated. Overall it was a positive buying experience and the car is amazing. I would go back if I found a car I liked on their lot.

Had an absolutely fantastic experience with this dealership. Howard was professional and curtious. He communicated effectively and the sale was concluded quickly and efficiently. I traveled over 4 hours to the dealership and have no regrets. I recommend them to anyone, they will not disappoint. UPDATE - I HAVE REGRETS My initial experience was good, BUT!!! After trying to get information about a Care Plan that was purchased with the vehicle I was initially told by Howard he would insure I get the information. After 3 months and serveral emails to Howard I have received no response to any of my several requests for the information. I have since asked for the cancellation of the purchase and a refund of the $500 paid to them for this Care Plan and Howard again has not responded at all to that request. I have no choice but to change my rating to two stars due to there failure to get the information to me about the Care Plan I purchased. POOR CUSTOMER SERVICE AFTER THE SALE.

My Husband and I purchased a Range Rover. Matt Laxton was awsome! His patients, professionalism, and friendliness made it a great experience. We are also very pleased with the rest of the team from start to finish. They all definitely deserve a 5+ Rating !!!

I have brought my F Pace a few times and everytime I have been disappointed with their customer service. I I sceduled my appt out 2 weeks because I needed a loaner and an hour and a half from my appt time I was in a loaner. Advisor was not very responsive with my questions on service items so I went else where. Once warranty service was completed they said I could pick up my truck that evening, I picked up the next morning and truck had still not been cleaned so it really was not fully ready. Very disappointed with service from advisor to receptionist.

I just leased a New 2019 I-Pace and was extremely pleased with the involvement of Steve Heinrich in answering all my questions about the Electric Vehicle (EV) that was interested in. Steve did an outstanding job to locate a car that was already in the U.S. with the options that I needed. Steve was knowledgeable with all the details about the new car. After decades using gasoline combustion engines, I decided to go "emission free" and contribute zero grams of CO2 to the atmosphere. Dan Loose, the General Manager was instrumental in putting together a deal that was what I needed. Both Dan and Steve had no pressure to close the deal and were very professionals. I highly recommend anyone looking for a Jaguar or Land Rover to talk to Steve.