Kearny Mesa Acura Kearny Mesa Rd, San Diego

For me, car buying is not an enjoyable experience and I was dreading it. But the service I received at Kearny Mesa Acura was above and beyond what I was expecting. I knew what I wanted and Kevin was amazing right from the start. The team worked with us quickly to bring us the best deal the first time and got everything taken care of right away in very little time. Everyone I spoke with there was extremely friendly and helpful. I would recommend them to anyone looking for a vehicle.

I had the privilege of buying a car from Peggy “the car lady”. I say privilege; because the service I received was nothing but excellent from her. I called her up and told her what I was looking for. She gave me some great advice, along with choices that would work for me and my family. The whole transaction from start to finish was 2 hours and 45 minutes! The most seamless and fastest transaction of purchasing a car I’ve ever had! I will certainly call her up in the future when looking for my next car and I highly recommend her, she was fun and a joy to work with. Thanks Peggy for such great service!

Love my RDX Acura that the Acura team helped find for me. Listed to what I needed and wanted. Found the suv that I never want to stop driving, it´s just that comfortable for me. Peggy, Lisa, and Ruben have found my dream car and will be shopping there again. Thank you so much!

Over the past few months, I have been working with the Kearny Mesa Acura Service Team, and my auto insurance company, to complete some rather extensive repairs. Despite many delays by the Insurance company, the Dealership was more than accommodating to complete the repairs, work directly with My insurance to resolve change orders, and to be flexible to work within the insurance repair requirements. I’ve had many encounters with various repair facilities, auto dealers, and customer service representatives. I am not sure I ever worked with anyone that was as customer focused and genuinely engaged as Juan. Juan went above and beyond through every step in the process to provide me with updates on progress and to escalate quickly when things with the insurance company started going sideways. Juan was always friendly, promptly returned every call or responded to email, and he always made me feel like a valued customer.

I was on the hunt for a car that could accommodate me and my growing family. I stumbled upon a vehicle that was a little out of my price range but really hit all the marks I was looking for. I ended up driving to Kearny Mesa Acura to see if the car was still available and from the moment I walked into the show room and eventually off the lot with my brand new car, I was nothing short of impressed by the help I received. Specifically from Joanna (sales). She not only helped me negotiate my trade in but went above and beyond and entertained my baby daughter while I signed paper work and then helped me transfer all my belongings from my trade in to my new car. She even has made herself available should I have questions that arise as I get to know my new car. I sincerely couldn’t have been happier with getting assistance from Joanna. If you end up looking for an Acura then do yourself a favor and ask for Joanna. She will do her best to get you want you need. Honest, reliable, knowledgeable and down to earth. Joanna, if you read this review - keep doing what you’re doing because you’re amazing and a gem! Joanna’s boss, if you’re reading this - she needs a raise stat!

Juan was great as usual. Went in for scheduled maintenance, loaner car was waiting on me. I can drop my car off and continue with my day. Every time I go there he explains everything that is going to be done to my vehicle and a price estimate. All I have to do is wait for Juan to call me and either update me or the car is ready. I’ve been coming to him for 20 plus years and 2 dealerships. Employee of the month every month if you ask me.

My service rep is Juan Carmona and he is THE BEST! I trust his evaluations on what is wrong with the car and appreciate his prioritization of the repairs to make each visit as cost effective as possible. Everyone there is very friendly and they have kept our car running well for years. This is a service team you can trust!

I have always received excellent service from day one. I feel very fortunate to have Mike as my Acura Service Rep. He's always been very professional and super helpful very kind and friendly. He is one of the reasons why I keep coming back to Kearny Mesa Acura. Thank you Mike!!!!!

The customer service I received from Juan is second to none. Juan was polite and knowledgeable. Customer service is everything to me. It can determine if you wanna spend your money at this business or take your money elsewhere. Based on Juan’s customer service I highly recommend Juan and Kearny Mesa Acura for all your schedule maintenance work.

I take my MDX to Kearny Mesa Acura for service and I have the best service guy who is Juan Carmona. Juan takes the time to make sure I am satisfied and keeps me informed on what is going on with my car. I always leave being a happy customer and will continue to have my car serviced with Kearny Mesa Acura in the future

We had our mind set on a new Acura MDX understand ing that this market was going to make it a difficult purchase. We had spoken to a few Acura dealerships and we were not very hopeful. Ruben greeted us with a bright smile when we stepped onto the lot. He was super knowledgeable and gave us no pressure. As we problem solved through finding the exact color and model we wanted, Peggy joined us and together, Peggy and Ruben found the exact MDX at a great price! They were even able to rush the delivery. This was a fantastic experience!

Kearney Mesa Acura service department did an excellent job on my car. Juan Carmona was so helpful in researching the maintenance history of my car, saving me a lot of money for the 100k miles service.

Great experience at Kearny Mesa Acura service department! Always friendly and helpful when I have questions! I recommend you see the service advisor, Juan! I will continue to service my car here!

Juan , our service advisor, is a very trustworthy and responsive individual. He is the main reason we drive 25 miles past other Acura dealerships to use Kearny Mesa Acura.

Proud new owner of a shiny black Acura TLX. I shopped around for months looking for the right car. I had even made contact the same day with another dealer. A salesman blew me off on because I was an internet inquiry.All but told me that. I was almost turned off to shopping the rest of the day but I made contact with DAVID Y and he not only made me feel like I wanted to buy a car from Kearny Mesa Acura, I wanted to buy a car from HIM! Thank you David :)

I just want to start off by saying i will never go with any other car dealership then Acura this was my first car purchase and my last dealership to decide on cars i was looking at and David was so nice to work with and everyone at this dealership made me feel so welcomed and really show me everything onto why their cars r truly the best! Especially for a first time car buyer like me i want to cry of happy tears with how amazing David really was working with me! And everything he offered with showing me the perfect dream car for me and my son thank you so much! I will always refer everyone and hope everyone always decides to go team Acura like i did!(:

They do great work and don't they to pressure you you into doing unnecessary repairs. The only negative thing I can say is the marketing department or whatever department that runs the "Leave us feedback" campaign is quite annoying in the multiple feedback requests.

Awesome experience. Salesman (Ruben) picked me up at the airport and took me to the dealership. I took the vehicle for a test drive and purchased it that day. Sales manager Peggy and Ruben were very knowledgeable, helpful, and personable. Very happy with my decision to purchase my vehicle from Kearney Mesa in San Diego.

Entire experience was exceptional from scheduling my service to drop off and pick up. Juan was professional, on task, kind and very helpful in trying to help me recover my cell phone from my Uber driver.

Ruben was awesome. No pressure, super informative, and very patient. Prior to coming to Kearny Mesa, I was at another Acura Dealership and it was such a bad experience. I truly appreciate the fact that Ruben was very welcome towards me. During the test drive, I shared that I had purchased my first Acura back in 2008 at this same dealership… and he said Welcome Home. Who says that?! I came in looking for the A-Spec, and left with the SH-AWD. I love my new car and would always recommend Kearny Mesa Acura for their exceptional service.

We just finished up buying a new MDX. I HATE car shopping, so for me to feel compelled to write a review, especially a five star review tells you I had an excellent experience! We used our Costco service to get the ball rolling and David responded to us with an accurate and fair price. When we arrived, Kevin was quick to assist us and helped from start to finish. He provided an outstanding car buying experience. We had to wait a bit longer for finance and they even got lunch for us! Finance was organized and moved quickly. I have never been treated so nicely at a car dealership before! Thank you to the Kearny Mesa Acura team for your honesty, straightforwardness and respect.

I purchased a brand new Acura TL type S a couple of weeks ago my sales rep was Kevin and Peggy I must say that both of those representatives did an outstanding job and it made be so happy that I had opportunity to purchase this new vehicle so I’m letting everyone know that if you do want a new Acura please go to Kearny Mesa Acura and see Kevin and Peggy you will not be disappointed

Kevin was so helpful! I searched the online inventory of the car I wanted and they had a few in stock. Since I live approximately 2 hours away I called to ask questions and Kevin was very helpful and honest in answering our questions. At the dealership, Kevin was very knowledgeable and friendly. The process was very smooth with the team at Kearny Acura. Thank you!

I really appreciate the excellent service provided by Mike, Juan and Alex after showing up unexpectedly to drop my car off. Mike coordinated the drop off and arranged a loaner, which was incredible considering I showed up without notice. Juan handled the service and repairs and saved me a chunk of change by getting warranty coverage on one of the parts. Alex delivered my vehicle to my house and picked up the loaner. Acura Kearney Mesa has always take good care of me, I really appreciate all that they do to make the experience great.

Top notch customer service -- timely, polite, professional, and I really appreciated the choice between free ride stares to from Kearny Mesa Acura or loaner car while my care was in the shop.

Mike F is one of the best service advisors I have dealt with in my life. He is fast to respond and always makes recommendations based on what you need and what can wait. He is always been fair and has always provided a nice loaner when requested. He is one of the reasons I have held onto my car for so long as I have received great service and my car runs wonderfully. I would highly recommend Kearney Mesa Acura and Mike as an advisor

The Service Technicians are the perfect example of what Customer Service is all about. Juan, has always shown me how much he cares about my vehicle, and goes out of his way to assure my vehicle is taken care of. They provide awesome service.

Working with Ruben, David and Peggy to get the deal done and it was smooth as butter. They went to pitch for me and got me a great deal didn’t cut corners or try to highball me. By far one of the smoothest dealer experiences I’ve had in my entire life. Thanks for the car and the customer service! You guys are awesome!

"Acura Care" warranties need to be renamed "Acura Does Not Care" warranties. I cannot blame this all on Kearny Mesa Acura, but they play a part. My experience is that the entire Acura organization is less than customer-service oriented? Whatever it is, it is not acceptable. I have a 2016 RDX under an extended Acura Care warranty. My air conditioning worked intermittently in June. I took it in for service and they made me pay for the diagnostic. WHY? Then they diagnosed (or misdiagnosed) that it was the suction hose which had a pinhole. They ordered the part and topped off the freon (or whatever it is). At least someone thought they were helping. Still was working inconsistently. No calls back, ever, on when my vehicle would be fixed. I called several times and finally got the service writer who told me the part would not be in until the end of August. So, Acura or Kearny Mesa or both tell me, "we won't fix your air conditioning, even thought it does not work, you live in Southern California, you need to go to Arizona, and on a two-week road trip - in the summer." No options for fixing using non-Acura parts or loaning me a vehicle or anything given to me. My previous experience with Lexus in similar situations was VERY different. When no one calls me back (ACURA and Kearny Mesa Acura) I think it means they Do Not Care.

If you’re looking to buy a car, Kearny Mesa Acura is the place to go! Peggy was such a pleasure to work with. I called in and spoke with her and we made a deal over the phone! I drove 2 hours to the dealership and was in and out of there in less than an hour! She had everything ready to go and made things super smooth and easy. Best car buying experience I’ve had so far. If you want a smooth easy transaction with awesome service, check them out.

Got 2022 MDX A-Spec in August 2021! WOW! I was greatly serviced by David professionally from initial consultations to the end-of-deal transactions! Every step of the purchase/lease process was efficient and promised figures (price/details) were in tact! Thank you for the great MDX for my daily journey!

Juan and Xavier are the BEST! Excellent team work, they are really nice and polite. I’m busy mom, my car done from the service in the right time…once again thank you so very much to Juan, Xavier and the team to have me outstanding costumer service!

Friendly service advisors and the car is always ready when promised. The included car wash is also a bonus.

Today I leased a car from Kearny Mesa Acura. I had a wonderful experience. Peggy Smith was amazing. She treated me with respect and honesty. She made feel comfortable and explained everything to me. Her and Ray are an amazing team in the sales area. This is my second purchase from Kearny Mesa Acura. My first was 14 years ago. Shout out to Juan in the service department as he always takes great care of me . I would recommend Peggy Smith to anyone! Thank you Kearny Mesa Acura for another wonderful experience!

I've been using their service department for 4 years and they are outstanding. Juan was fantastic and worked closely with me and Acura to have a camera issue corrected even after my warranty expired. I also received a new set of tires and their fees are extremely competitive. I won't go anywhere else!

We just purchased our 5th vehicle from Kearny Mesa Acura. We love the customer service we receive each and every time we go. Peggy and Ruben did a good job taking care of our needs! No hassle dealing with this dealership.

I would like to publicly thank the amazing Joanna at the Kearny Mesa Acura Dealership. When I came to the dealership she was the first person I saw. She looked very busy, but she put aside everything to assist me. I knew exactly what car I wanted to see and she took me to the car. Once in the car, she was very knowledgeable about the car and its features. She made sure I was comfortable and felt secure before we went inside to discuss what would happen next. Also, I gave her my availability for that day and she respected it. I am very busy and do not have the time to test drive or be convinced to look at other cars. I knew what I wanted. She understood this and moved the process along in a quick, but very professional manner. Joanna is the best sells rep. I have encountered in a long time. I have been searching for the car I wanted for awhile now. I have a lot of experience with car sells reps. Joanna is down to earth, understanding and professional. Very kind and accommodating as well. She spoke to my kids and made sure they were comfortable at the dealership as well. In addition, her greatest quality is that she's a team player. Together with Ruben and Peggy, I walked away with the car I wanted. Only a humbled person would be willing to work in such unity with others the way Joanna did. THANK YOU!!! Joanna, Ruben and Peggy-- Thanks for making this happen. With this being said, ask for Joanna when you go to the dealership. She'll make sure you're happy.

It was a very pleasant car buying experience for me. Ruben was exceptional. I got the car that I really wanted and top dollar for my trade in. I highly recommend this car dealership to anyone and everyone!

I’ve known Kearny Mesa Acura for a long time and the folks there are exceedingly friendly and helpful. Their wish is to make your day with their service for your car. I’ve never experienced any business anywhere that was so efficient and proud of their customer service. Check in and check out are great, service managers cordial and efficient, repair technicians knowledgeable. There’s always a complete estimate up front, follow up calls if necessary, and a complete report on the service provided. Loaner cars are available at no cost. Lounge is pleasant, clean, stocked with refreshments. There’s a drop off key box and you can arrange for secured parking if you need to drop car off overnight. Kearny Mesa Acura is consistently 5 stars on everything. PS - recently they’ve had a repair tech shortage with delays for customers but honesty I don’t think there’s anything anyone can do about the labor shortages these days. My advice is to schedule your regular service appointments in advance.

Peggy and Joanna were both very friendly and offered us excellent customer service and helped us find the Acura that was right for us. The buying experience was very pleasant and the staff at Kearny Mesa Acura went out of their way to make sure that we were both happy and satisfied with our new vehicle! I highly recommend you give Kearny Mesa Acura a visit! There staff will make sure you are happy and satisfied!

I purchased and have been maintaining my 2012 RDX through Kearney Mesa Acura since I purchased it. I know that they take great care of my vehicle and they make sure that I'm always driving away with a safe car. The whole team from the greeter to the mechanics to the service advisers all work together really well to make sure that the experience is top notch.

Peggy abs Joanna were incredibly helpful when looking for our new car. The process was quick, simple, and smooth. We are so glad we came to this dealership as they made us feel like family! And we love our new car!

My experience here has not changed. I haven’t brought my vehicle to the place in about 6 years (due to living in Hawaii). I received the same top notch customer service experience as before now that I am back. Mr. Fentress was my representative and he treated me with such kindness and consideration. I would definitely recommend this dealership to anyone who would listen.

Juan Carmona provided excellent customer service. He was knowledgeable, polite, respectful and made my service appointment easy, quick and he kept me informed throughout the day with time of completion for my vehicle. He offered to set up a Lyft for me so I could get right to work which really made it easy for me. Great experience with Kearny Mesa Acura and my service advisor, Juan! Thank you!

Always a great experience getting my car serviced here. Juan Carmona always takes great care of me. From accommodating me for an appointment to ensuring a quick and efficient service, he and his team are the best

James and Young always take excellent care of me and my car when visiting the service department. We bought our car at Kearny Mesa Acura and they have done the service on the car for 5 years. It’s our third Acura and we feel James aims to help us keep the car in top working order and looking wonderful!!

Alex is super nice and patient. I got a flat tire problem and it’s been well taken care of. Also got a nice and free 2 hour rental. Highly recommended.

Good customer service and diagnostic tech crew. They were able to pre diagnose some issues and brought it up to my attention. Free shuttle/Lyft rides are a plus! Really good cappuccino coffee machine in the waiting lounge. Been going here for years now, so far so good!

Kathy and my service advisor Young were efficient, clear, honest and followed thru. I am thankful for the care and the high quality work. Cris D

My experience working with Peggy and the dealership in general was excellent. I’ve had many bad experiences car shopping and they restored my faith in the honesty of people. I’ve already recommended my Dad to go there for his next car.

Been going to Kearny Mesa Acura for years. Service is always great, work is done when promised. If any issues come up, Juan always lets me know as soon as he can.

David and Albert are the best! They help me processed my vehicle financing and was a very helpful throughout the process. I will recommend KEARNY MESA ACURA to anyone.

Where do I start? Maybe at the top with the great leadership within Kearny Mesa Acura, Peggy! I now know why they call her “the car lady”. I’ve purchased many vehicles over the last 30 years and Peggy hands down has been the best experience. Her car knowledge, enthusiasm and honest approach is what all car sales people and dealerships should strive for. This is my 1st Acura, and I’m certain it won’t be the last. Not only did Peggy sale me a great car at a great price, she earned my trust and repeat business. There are many dealerships out there… don’t make a decision without at least calling Peggy from Kearney Mesa Acura, you won’t be disappointed. Thanks Peggy! Can’t wait for my next car purchase with you.

I’ve been going to Kearny Mesa Acura for years. They've done a good job servicing my car. I went for a regular oil change and B1 service yesterday. Unusually, it took several hours to complete the job. I was told that it’ll take up to 2hrs then decided to wait. The whole thing actually took almost 4hrs. Waiting that long is not acceptable!!! As a regular customer, I should not be treated that way. Not satisfied with this experience!!!!!!!!!!!!!

Outstanding customer service throughout the whole experience from check-in to check-out, all staff were courteous and helpful. Service reservation was very easy, I went online and was able to get a time and date right away. Juan Carmona, my Service Manager, explained all the work in detail with suggestions and recommendations, no pressure at all. He was able to give me a loaner car too which is rare in this environment. He kept me informed throughout the entire process.

Had a great experience with ordering my new Acura TLX from Kevin Villasenor. He was very good about giving me updates throughout the entire order process of the car and was quick to get in contact with me if there was any changes. The whole process from start to finish was very smooth and hassle free, I have not had a new car buying experience like this in a long time! Thank you Kearny Mesa Acura!

Great communication, recommendations for what services my car could use were clear and explained well. Happy to recommend for Acura services in San Diego County

I’ve been an Acura customer now for several leases and recently upgraded to the TLX A Spec. Will never go back to Mercedes. Peggy aka the Car Lady has been a consummate professional helping me to get the best deal. Her customer focus is phenomenal providing you with very a very detailed and personable experience. I highly recommend Peggy who happens to also be the sales manager at Kearny Mesa Acura. Thank you Peggy, you have a customer for life!!

The sales team (Kevin & Peggy) were very helpful, we never felt any pressure to buy. Would recommend buying through them if in the market to purchase an Acura.

Very professional- Easy to schedule appointment, promptly and efficiently performed. They even allowed me to postpone complimentary car wash until danger of scheduled rain had past.

They let me test drive the car I was interested in. There was no pressure. I ended up buying two weeks later. No hassle, No haggle.

Ruben and the rest of the team at Kearny Mesa Acura were so kind and professional and made my car-buying experience very pleasant! I knew the exact make, model and trim I wanted and Ruben didn't try to talk me into something else they had on the lot (unlike other dealers I spoke to). Ruben was incredibly patient as I worked out the financing and walked me through the pros and cons of buying v. leasing and at the end of it, I was extremely confident and happy with my decision to buy my car, and especially happy I decided to buy from Kearny Mesa Acura. Whenever it's time for an upgrade I know where to go and, in the meantime, I'll be heading back to the Kearny Mesa Acura team for all my car's service needs!

I just finished my second TLX Lease with Kearny Mesa Acura and decided this time to purchase a TLX thanks to David Yergeau’s help locating the perfect car. I have shopped around but I keep coming back to Acura of Kearny Mesa. I’ve always been treated very well here and working with David this time truly exceeded expectations. David knew exactly what I was looking for and he found it for me in record time, he contacted me immediately and I drove the car home the next day. Easily the most convenient car purchase I can remember. If you’re in the market for a great car I’d highly recommend contacting David and the Kearny Mesa Acura team. Thanks for a great experience and a great car!

I am always pleased with the service at Kearny Mesa Acura. I go there for all my standard vehicle maintenance and when my windshield had to be replaced. James in the service department is wonderful. He is prompt, professional and makes everything easy.

Juan and the Kearny Mesa Acura Team are awesome! I’m always greeted timely, with a smile (even through the masks these days) on his face, and always feel taken care of. He keeps me updated on my car and make sure I understand any next steps. Great customer service! Highly recommend!

I had an emergency and had to get my car serviced on Christmas Eve. They were near closing but took the time to understand my issues and we very patient with me. They took my car and gave me a loaner. Cannot recommend the service department more!

I went into the shop knowing what I needed done, they did not try to sell me on anything but only explained their services and were very communicative with me the whole time. I appreciate it and thank you.

Mike F. is superb with customer service and my 2010 Acura MDX is running great after 114k miles. The entire staff was very kind throughout the process.

Juan is the best! Trusting him with my car going on 16 years and he is the reason I will buy another Acura.

It’s always a pleasure getting my car serviced at Kearny Mesa Acura. Juan Carmona has been helping me with my service at multiple cycles already. And he keeps me informed of what my car truly needs.

I have had the pleasure of working with three amazing employees here at Kearny Mesa Acura over the last 3 years. James is my main go to person for anything service related. He is one of the nicest guys that you will ever meet and he will always go above and beyond for his customer. James greets you immediately with a smile when you pull up and helps makes sure that you are taken care of properly. I’ve also had the pleasure of working with Kathy and Keith the Sales Manager. Both individuals are kind, attentive, and they will go above and beyond for you the customer! Service and sales are top notch!!!!

I bought my Acura RDX at another dealer because they had the color and model I wanted, but it was far away and I thought I would try San Diego Accura for my service needs. I was absolutely delighted with their service. It was easy to make an appointment and when I called back to change the time they were able to accommodate me. WWhile their policy is to promise completion of the service work in two hours or less if you stay at the facility, and only promise that the car will be done by the end of the day if you leave, I explained I had errands to do and the service was finished in an hour. My husband had taken me home in the morning but was not available to take me back when the work was done. San Diego Accura sent an Uber driver who arrived within 10 minutes. I also discovered an email where I could pay online as I was being transported up to the dealer. The car was clean and ready for me when I arrived. Again I couldn’t have been more delighted.