BMW of San Diego Kearny Mesa Rd, San Diego

I purchased a certified used BMW. My salesman was Andre Ozdemir. Andre was easy to deal with and made the sale process fast and easy. I enjoyed working with him. The finance side was also quick and high tech, with most of the sales documents shown on a large touch screen. I was offered lots of products by the finance manager, but no pressure at all to buy them. While I was in finance, Andre had the car cleaned inside and out, and it felt like a new car driving off the lot.

Carlos & Ash @ SD BMW made my buying experience easy and fast. We traded in our lease with no issues. Thank you! I was referred here and was a long time customer @ El Cajon BMW. The customer service @ SD BMW is over the top exceptional. Glad I made the change to a better customer oriented dealership.

Martin was great! He was straight forward and was able to get the process going as soon as possible for my husband and I. Very transparent and provided us information to understand the process through out our purchase. David did our financing and made the transaction smooth and delightful. This was such a positive experience for us. Compared to our experience with Benz, we prefer Great customer service here at BMW, we would recommend our friends and family to do business here.

BMW of San Diego is the only place I take my 2012 X3 for repairs. The staff and team are honest, kind, and helpful. In all of my experience with dealerships and mechanics, I have had the best experiences with BMW. I am grateful for the treatment and service I receive. I am hoping to keep this vehicle going for a few more years, and to replace it with another SD BMW someday. I am always impressed with this dealership service team and their support staff! The absolute best! Thank you!

My recent experience at BMW of San Diego was exceptional. I had a trade-in, which I received the true value for in minutes. The sales agent, Martin was very professional and helped me find what I was exactly looking for in the price range that was acceptable. Martin streamlined the process and was extremely efficient. I worked with David in finance to work through title transfers and extras. He was another pro! Overall, I have purchased my first BMW there as well as the most recent and have been happy each time. Thank you BMW of San Diego!

My First time visiting BMW of San Diego I was really impressed with the service. They opened on time. Seven minutes later an advisor met with me to arrange service on my car. He reviewed my information, offer a coupon and informed me how service on the car would be communicated to me. Service was top notch. Thank you

Bought 530i last night from BMW of San Diego, absolutely the best customer service ever, I have brought many cars on the past and had great experience from different dealerships, but BMW of San Diego go above and beyond for their customers. Special thanks to Ash, Charles and Javier. Thank you all for great customer service. I will definitely be back and send family and friends over if they are looking for new car.

My sales experience was adequate to a little above. The facilities and amenities are nice. I bought my husband a new 2022 X3 M off the lot, and myself a new 2022 X7 that I custom ordered. I absolutely love both cars. My X7 has had a couple glitches (nothing major), but easily remedied. My issue is with the service department. It can be difficult to get a hold of someone there to ask a simple question of, and getting a call back is pretty hit-or-miss. The first time I brought my X7 in for something, they washed and vacuumed it after, which is pretty standard. This last time I brought it in, the guy on the phone told me they would need it for about 4 hours. When I got there they told me about 30 hours and then it wound up being two full days. I don't necessarily mind that, because I want the work done thoroughly and correctly. However, it is the details that matter when you are talking about a car I purchased for $110,000. In many parts of the country that can buy a house. When I went to pick the car up after this latest issue was fixed, I found that they had decided not to wash the car, even though it was expressly stated on the paperwork that it would be. The excuse given was that the BMW cargo rack the dealership had installed on the roof, prevented them from being able to run it through the machine wash. I know this is a VERY first-world problem, but, again, it is the DETAILS. When you TELL me you will wash it, then you MUST do it. And, when I spoke to the service manager, he pretty much just shrugged it off. I actually can't think of anything he said besides "sorry". I run my own business, and if I operated this way, I would be ashamed, and worried that I would lose customers. Now, they could have washed it and told me that in the future they wouldn't be able to. But, just like I tell my child, if you say you will do something, you must do it. Otherwise, you lied. And, as we tell all of our children, "Lying is bad". I will be going to BMW of El Cajon from now on. I have called them and they have assured me that they will perform a wash after every service, however, their company has not started vacuuming yet, because of some hold-over rules from the height of the Pandemic. This, I can understand, because they are telling me up front.

Excellent service. I brought mine 2018 X5 in for an oil change, check up, and wheel alignment. Andrew Kim did an excellent job and was very responsive with all of my questions throughout the day. I will definitely come back if I need any further follow up or service.

Chris, Caroline, Ali and Hon were great in taking care of my service appointment. Caroline helped me get loaner car in the last moment. Chris kept me updated throughout and added my extra service requests over the phone as well. Ali was very kind and a honest gentleman! Hon scheduled a drive along to clear out my concerns after the service as well. Overall, Great! Would come back here for sure.

Recently purchased a new vehicle and Chadi was awesome to work with. He was efficient, responsive and very helpful. I do not live close by, so he was able to work most of the details out with me via e-mail so that my time in-store was smooth and quick. I was in and out with my new car in under an hour with everything exactly as expected. I’ve been through this process several times before and have never experienced this level of honesty and efficiency. Highly recommend.

Another great stop for service at BMW San Diego. Adrian went above and beyond for me, I didn't request a loaner originally and he figured out a way to get me one without me even asking. Love the service department, the entire team is friendly and professional, always does an excellent job.

In the past 4 years, I have bought 2 cars at this dealership (one used, one new) - and each time it was a pleasurable experience. Every single person from the beginning to the end treated me with respect, professionalism, and on top of that, you felt like you got a good deal for your car. I highly recommend this dealership if you are wanting a BMW. You will be taken care of. Thanks Amir and Ash!

My sales associate was Martin, and he was an absolute pleasure to work with. Very straight forward and professional, but most importantly listens to your wants/needs as opposed to trying to sell you everything else.. best experience I’ve had at any dealership yet. I strongly recommend him to anybody looking for somebody easy to work with. Love the new 430i convertible, especially in this SD weather!

I was trying to buy a new car at San Diego BMW 5 years ago, and left without purchasing. This week I gave them another shot and I am glad I Did. Matt our salesman was Professional, knowledgeable, and at no point pushy. I give him and them five stars for my transaction, I will start referring and shopping with them again

Nothing other than friendly and helpful service from BMW of San Diego. From routine service to windshield and tire replacement this team does it right. Andrew Kim was extremely helpful and Andrey even sent me a video of the underside of my X3 including the brake pads. Not something I have experienced in the last 10 years of BMW ownership. I had to replace all four tires and the price was on point - no price gouging or inflated prices. Thank you SD BMW!

Excellent dealership - people who believe in building long term loyalty. Worked with Eddie and the mgr, Ash. Ordered a new BMW last year at a time when supply was constrained and other dealers were looking to charge above MSRP. This dealership did not. Smooth ordering and delivery process. A small issue during delivery was swiftly resolved by Ash - yet another indication of the culture of the dealership and its people.

I always have the most warm inviting welcome. Everyone is professional and greet you with a smile. My service representative Michael Parker exceeds AWESOME customer service. He is very thorough and detailed when explaining all work being performed on your car. If your car is getting work that requires a day or more, he does a courtesy call with all update. I think that’s very important.

Went in for a simple oil change knowing I had a few other items that required service. They provided me excellent customer service all around. Were not pushy trying to persuade me to get any services or repairs I did not want. But provided me a list of things I need to get repaired, part numbers of parts needed and prices to get everything done. Then after I left received a detailed video of underneath my entire vehicle showing me everything they looked at and it’s condition while providing detailed diagnosis. That video alone was above and beyond and something I’ve never received in the past from any mechanic yet alone seen or heard of. Definitely will continue to bring my BMWs to this dealership!

Such an easy, no pressure experience. I was offered a very fair trade in value for my old vehicle. Charles , Jadon and Marcos were professional and helpful every step of the way. Easiest car buying experience I’ve ever had. Thank you BMW of San Diego.

This is the second time Jayson has been my Service advisor and he never disappoints! He communicates when he says he will and is prompt with my appointments! Also, he is very good about going over the findings with me and helping me understand the service record. You should give Jayson a big raise!

Chris Levy is THE BEST service advisor. He is very efficient and keeps in touch with you throughout the service visit. He goes the extra mile to make sure the process is positive. I really appreciate his service.

Fantastic service…what else would you expect from BMW. Eddy was great and was a wealth of information on the vehicles we looked at. At no point in time did he pressure us to buy anything and solely just gave us the information about the cars we needed to make an educated decision. When it came for purchase San Diego BMW doesn’t markup anything over MSRP and actively searched for incentives and rebates to get us below MSRP (which they did). The whole process was simple, quick, and efficient. No one there, even in the finance office, tried to sell us stuff we didn’t need but did a great job explaining all the different options that were there and what they entailed. Fantastic experience from start to finish.

So, I am updating my review. I left a review a week or so ago, and was pleasantly surprised to find that the dealership follows these things. The next morning I awoke to find that they had responded to my review, asking me to email them contact info, so that they could reach out (imagine my surprise to find that the person claiming to be the service manager was not the same person they had me speak to when I asked in person to speak to the service manager). So, I dutifully emailed them my name and contact info straight away. I mean, we should always give people a chance, right? Imagine the vindication I felt when I received no call, no response to my email. Nothing. This just proves why I believe it will be worth replacing my current beemers with BMW’s from a different BMW dealership. As well as having my service done elsewhere.

Had a wonderful experience at BMW of San Diego! Giovanni Martinez provided excellent customer service from our initial handshake until I arrived home with my new purchase...she even drove my other car back for me!!!! Five Star experience, thank you Giovanni!!

Such a pleasant experience! Charles Webb was my sales guy. He is informative, professional, and me feel comfortable from start to finish. This is my first time owning a bmw and it was a memorable one- the customer service I received from everyone, especially Charles put the icing on the cake for me! I will get my next bmw from there!

I purchased the X1 I had been leasing. The sale went smoothly. Jason and Amy made the process painless and I am very happy I get to keep driving the car I love. This is the 6th BMW I have owned.

Took my vehicle here for service. Pros: -They text you a video of the car while it is lifted to actually show you they condition of your car and the maintenance it needs. I really liked this. It showed how worn the treads were worn on the inside of the tires which I otherwise would not have noticed. -They also will order you a Lyft to take you to and from the dealership while your car is being worked on. Cons: I asked them if they would price match Costco for the tires. They said they would not because Costco sells worse quality tires and proceeded to talk really negatively about anyone who would get tires from Costco instead of them. Costco sells the exact same model tire… It disappointed me that this was their attitude and makes it harder for me to trust what they are saying.

Michael Parker was courteous, knowledgeable, and had a great personality! He took care of my issue while I hung out at the customer lounge. Overall, a five-star experience.

Wow! Fantastic customer service! Andrew Kim was a class act! My z8 was happy haha

I have worked with Jayson Vale Cruz for many years and find him to be exceptional on so many levels. He is prompt, pleasant, always puts customer advocacy first, and his knowledge of BMW mechanicals is impressive. Jayson receives my highest recommendation.

While this is a large operation, it felt like a family. Not only was everyone pleasant and friendly with us, you could also see the interaction amongst employees, with one another, that made it feel like a family. You don't get that too often in today's world, but when you do, it is the best. Our service tech Caroline was not only knowledgeable, but extended us those same warm feelings!

The entire buying experience was great from my phone conversation with Tony to financing and finalizing the deal. Tony was and used extremely professional and knowledgeable about every entity of the business which made for a great customer experience.

I had a great experience with the service I had. Jason, the service advisor, was very professional and welcoming. Hope you have more people like Jason ! Thank you !

I have bought a few BMWs from different BMW dealers over the years, and Saturday's experience has been the best. I thank Moises for the time he spent with us, and hopefully, we can get another one this summer when my lease is up. If you're in the San Diego area or even NY it worth the visit.

Buy a special car with the quality customer service you deserve. Go see Amir Sevar at BMW of San Diego. It’s our second purchase and Amir put us in the cars of our dreams.

Drove out here all the way from LA and the dealer refused to negotiate on a used car that they had me wait A MONTH to come see. Spoke with the manager who very frankly said he doesn't care for us at all and is only interested in making the deal happen so his employee gets paid. Then, he proceeded to fulfill zero of our proposed solutions, and simply dismissed our concerns about the car. We were told multiple times that someone else will buy it if we don't and they made it obvious that they don't care for us AT ALL. When I pointed out all the obvious flaws and concerns of the vehicle in hopes to negotiate, the manager just told us that someone else will come in, not notice those problems and buy the car. The pictures posted online were very low quality and done in a way to hide obvious concerns of the vehicle which show the previous owner had abused it. The vehicle itself was NOT QUALITY. Their website claims used (not CPO) vehicles have a warranty, which would be great. When we asked about it, they informed us this warranty is only for 30 days or 1k miles and there is no other option. Edit: it seems I can't reply to a reply so I'm going to edit my review here in regards to the general manager's reply. Here is the GM's response to my experience in case it gets lost: Artin, We appreciate that you drove down from LA, and were ready for you on the pre-negotiated price we both agreed upon during the previous week. The negotiated price with you was $2,683 off the listed price. The pictures you initially saw online were of the vehicle when it was first taken in on trade, and before it went thru our service department, and reconditioning to fix some scratches. Yes, the vehicle was out of the original manufacturer's warranty because of the age of the vehicle, but we do offer the Dealer warranty of 1k or 30 days at no cost on all vehicles with no manufacturer's warranty left. In addition, you would have been able to purchase an extended warranty thru BMW if you wished. We apologize if you didn't feel appreciated, we do indeed appreciate all of our customers and all future customers. Thank you, Craig Hauenstein General Manager BMW of San Diego Thanks for the response, Craig. There was no "pre-negotiated" price. Not once did I speak to anyone about the price before I drove two hours to get there and clearly that was my mistake. The "pre-negotiated" price you are referring to is your "list price" vs "online price" on the website. This is like if I told you I'll sell you a pack of gum for one dollar rather then two dollars and claim I'm giving you a deal when I actually always sell it at one dollar. This is the bs games you hear about that dealerships like to play. I understand the pictures I saw online were of the vehicle before it was ready. But why would you even list a vehicle if it's not in a sellable state, and won't be sellable for a month? This is misleading. During the time I spent waiting for you to fix the car, a couple others came and gone that I was interested in. But I waited for this one since I was working with your sales consultant for so long. I've working in auto sales and I know what it's like for a customer to bail. Again, my mistake. The vehicle being out of warranty was a concern we greatly expressed, yet neither the sales consultant nor the sales manager bothered to mention there is an option for an extended warranty. Doesn't that make you money anyway? It's a lose-lose not mentioning that! We were in fact informed about the dealer's 1k miles / 30 days warranty. We were also informed this warranty will cover parts/labor 50/50, meaning I'd have to pay for half the cost out of pocket.

It was a seamless experience. They kept me informed of my car throughout the process and were very kind and courteous. (especially my service consultant Marcelino) My only small issue was that it would’ve been nice if they had charged my car, but otherwise no problems.

Utterly professional folks that get the job done. Always very busy, but they handle it extremely well. Not sure getting a car serviced is ever supposed to be a pleasant experience, but this place comes close. Do your homework on service costs.

I had originaly wrote a 1 star review but after a few attempts to get help.I asked for a manager and quickly I was connected with Mr William. Was able to assist me asap and understand exactly where I was coming from. This is why I deleted my review and I am now giving them 4 stars. One improvement is taking care of me prior to me asking for a manager because I think we could avoid me bothering William.

My experience was on the used car side of this dealership. I bought a 2020 X3M here, and while the car is great, and Ginnie in finance is great (she's the second star all on her own), the rest of the dealership is abysmal. The car they sold me had a defective title, and it took me 6 weeks to get resolution. Which only happened after I got BMW corporate involved. The used car sales manager, Blake Fitzgerald, should ensure his resume is up to date.

I was in desperate need of an oil change and it took me a week to get an appointment. Once I arrived for my appointment Jayson was extremely helpful and efficient. He communicated with me that there was another issue that needed to be dealt with and assured me of a loaner car. When I returned to the dealership I waited 45 minutes to get the loaner car.

My service advisor Chris L. was great to work with. He was very professional and took the time to properly answer my questions. Thank You!

Tony was great as a matter of fact , I purchased my 2019 R- 380 Landrover rangeover velar out of sight. However, Tony did a good job to stay true with me in entire process of my purchase, As He earned my trust from the get go , he made the entire purchase experience so smoothly . Thank you Tony for the awesome job you did to help me purchase my wife’s dream car. As a result, I will definitely recommend, if you purchase a car on the internet from BMW of Sandiego , Tony is the guy you could trust for a trustworthy purchase experience . Thank you Tony for the great customer service you have provided during my experience!!!

After waiting for 3 months for our M3 order, we ended up having to walk away after a terrible experience with Ash in finance. He was rude, arrogant and condescending. He didn't want to honor the .9% rate we qualified for until we pushed back, then didn't want to help with the $500 military discount. It wasn't until I walked away that my salesman sent a text saying they will honor it now. A text in which he suggested my ego was getting in the way of a sale, rather than their poor customer service and deceiving business practices. I’ve never experienced such bad customer service at a dealership. We’re coming from Porsche where we’ve only had great experiences. I wanted to give BMW a try because we just had a baby so we wanted 4 doors and a stick shift, but after this experience we won't be giving BMW our business. This is the type of repeated experience that gives dealerships a bad name and leave people desiring an experience like Tesla offers. Just read the online forums to see the countless others who've gone through this nonsense. The average consumer is much more educated these days and the stereotypical games dealers play need to end. Save yourself the headache and find another dealer to work with.

We can’t thank San Diego- BMW for their outstanding customer service. Just All- Around the staff here are phenomenal in getting what we need done in a professional, timely manner. Mr. Samuel K., (our Service Advisor) is the best. He is always pleasant and knowledgeable in what our car needs. It doesn’t matter what time or day, he will get back to us with an answer. We can’t thank him enough for being there- at all times, especially during the holiday season. Also, Mr. Malcolm assisted us (my mother and I); as well, during our short visit. It’s like we’re all a big family in a comfortable environment. Thanks again, for being a great team of people! Danielle & Juanita!

The best place to buy a BMW in San Diego. The staff are courteous of your time and all about ensuring the best client experience. Andre was by far the best sales consultant I have ever worked with. My wife was super happy with the experience and at the end of the day, that’s really all that matters. Nice work BMW of San Diego.

Perfect could not get any better love my frozen black X6 with Tacora red interior!

Unfortunately one of the technicians or some of the technicians are not fully experience when it comes to diagnosing problems with vehicles I am a technician myself and I told them that it was electrical problem with the speakers they told me I need a new speakers which ended up to be the hi-fi amplifier that was bad they told me it was speakers misdiagnosed the vehicle I do not really trust their services.

My service advisor, Jayson, has been kind, courteous and professional, for years! I appreciate that I can call him anytime with questions and he always gets back to me promptly. Bringing my car in for service has always been swift, well organized and efficient. I'm not sure I love the new remodel, as it seems it has been done to make the drop of pick up procedure even more efficient, with with less human interaction and more texting. The system is more efficient. I guess I just miss the more human interaction of the phone call explanation about what my car needs. Oh well, guess I just need to get used to changing times! In any case: Thank you Jayson & BMW for your trusted service!

Very trustworthy dealership for service. Representatives take the time to understand your problem. (Jayson ,was very helpful on most recent visit). Nice loaner cars and Lyft rides to and from your service appointment are available. Yes you will pay a bit more than an independent shop but my last experience with this made it worthwhile for me.

Nice experience overall. It was a yearly tune up/ check up. Helpful sales/ account manager. Very quick overall as the car has few miles (only 34k) and barely driven through 2021. No issues. Could have rented a loaner but opted not to do so It was nice to know however that I had the option. Always a great perk with high end cars to be able to do this when servicing a car. Positive nice experience.

I've never been to this dealership, and I'm so glad I came to this one!! 10 stars, they were very accommodating on short notice, and explained any extra fees that were required for my visit. Paperwork was seamless, courtesy car and car wash offered, but I opted to stay and wait; very nice waiting areas. I'd like to give a shout out to Adrian, my service advisor, and to Joshua the tire specialist for answering all my questions. Thank you for all your help, and I'm very satisfied with my visit. Highly recommended this dealership for all your service needs, they have a good crew!!!

Matt was awesome and the financial services were top of the line. Everything was a fast and smooth transaction. I’ve been to another local dealer but nothing compares with the customer service I received here.

Took my X5 in for an oil change and to inspect a strange noise that keeps occurring under engine. After a week of investigating the noise issue, they never found it, but suggested engine repair work that was not guaranteed to address the issue along with many other non necessary recommendations for repair. After declining most of the recommendations, I did have them proceed with two rear tires being replaced and balanced and an oil change. When I came to pick up my vehicle, my bill was 50% more than what was quoted for the work approved. So the dealership either overcharged me for what I approved or did work that I did not approve. Based on the confusing itemized bill, I am not sure which approach they took. Unfortunately, I was in a huge hurry and did not have time to negotiate, but after a quick meeting with a "manager", they did reduce my bill, but it was still MUCH higher than the approved work price stated to me. After getting that gut punch, I walk out tom retrieve my car and they didn't bother to wash or vacuum the vehicle. When I questioned the attendant, he said he had no idea why it wasn't cleaned and basically it was not his issue. While all of this is bad enough. This is the 3rd time now that the dealership has failed to clean/vacuum my car, which is supposed to be part of the service. I am officially done with this place. If I could give them 0 stars, I would. DO NOT GO TO THIS DEALERSHIP!

Out of state (Arizona) purchase + trade-in. Here is how it went: I’ve visited BMW of San Diego on a Saturday mid-day a few weeks ago. Javier Osuna greeted me and showed me inventory based on my preferences. Javier was pleasant, knowledgeable, and had great suggestions. Javier is also a great listener too as he remembered and made sure all my preferences are addressed. Then we found the perfect car for me. Once we got working on numbers, I’ve met Stephen Kang. He put some fresh batteries in the calculator and we agreed on “numbers” for my trade and the new 2022 BMW. Considering I was out of state, Stephen explained how things work and we shook hands and wrapped the deal. The finance process was done with Marcos Lopez. Another great guy. It was done quickly although I went back and forth with the service contract, wheel protection, and few other options. Marcos was able to match my Credit union rate as well through BMW financial. This was by far one of the most pleasant vehicle purchases that I can remember. We also had some fun too. Looking forward to my first service!

I had a great experience aT BMW of San Diego! They fixed my 2015 4 series convertible- it drives like it's practically new. Dave was very professional and it was extremely easy to schedule an appointment & drop of my car. I would highly recommend their service team to anyone in need of repairs!

OH WOW! What an awesome dealership! My husband and I drove all the way from Palm Desert in order to buy a new car because Shawn Shantial was so AWESOME to help us find and save our favorite car! He was the kindest, most attentive Client Advisor i've ever meant! They got us such a good price on our pre-owned BMW, and the trade-in experience was seamless! I couldn't recommend this dealership enough! Straight A+++ Also just kudos to Amy the Finance lady who was wonderful as well. Thanks Shawn! you rule! <3

Ryan was fantastic. Easy lease turn in. He actively looked for available rebates for me, for my new X5.

Go to Matt. He got me a great rate and the car I’ve been looking for. He definitely knows what he’s doing and is very transparent with you. He knows BMW. He showed me how to use all the features and specs. Very knowledgeable and patient with all my questions.

I worked with Chris Levy in service for the past couple years, the best service and super knowledgeable. Highly recommended....

Chris Levy and the fantastic team of engineers at BMW of San Diego were my savior angels in a remote city. When my car broke down in San Diego during a long drive (road trip) Chris worked tirelessly with the team of engineers to get me back in the road and back home as soon as they could. They prioritized the diagnosis of the issues which caused my car to break down and fixed it with equally high priority. The quality of their service was very high. Chris touched base with me several times during the repair process and kept me updated on the progress. And even after I got back home Chris touched base with me to make sure my return trip went well. Thanks to the BMW of San Diego team. I highly recommend them for utmost professionalism, excellent service and customer support!

My agent was very helpful and professional. Will definitely continue to book my service appointments with him.

Updating since I've had a chance to go to the Service department. Very friendly staff and good first experience. I look forward to bringing my vehicle back for its scheduled service. Adrian did a great job of explaining everything that was being done and the time frame for how long it would take to complete. Great job. Ionly give 4 stars because I've only been there a couple of times so far. Just bought my vehicle and the sales team and finance guy were great. No pressure and pretty straight forward about all the options they provide. The "Genius" that helped me through some of the things that are available on my model was excellent and understood everything I asked. So far it has been a really good experience and can't wait to see how the service department operates.

I generally love taking my car here however, with my last experience I had some items stolen from the console of my car. I will be reaching out to them to explain what happened, and hope to have this issue remedied. As for her repair work they did a great job.

Definetely the go to place to purchase a BMW. The staff were all so friendly and helpful especially my client advisor Chadi. Upon purchase my car had a scratch on the rubber gasket by the windshield but he helped us take care of it. Unfortunately can’t say the same for the new car manager Ash who was extremely unwelcoming and arrogant and proceeded to accuse us of recording him. Even after we purchased the car he never apologized to us and disappeared. Definitely, not what you would call customer service. Although Chadi made it up to us and apologized to us even though it wasn’t his fault in the first place. Best client advisor ever. Overall a five star experience if not for the manager.

Outstanding. We required an oil change and had a bad windshield wiper. Drop off was easy for 0700 appointment. I stayed at BMW during work. Lounge is very nice. Car ready in just over an hour. Returned to me with three new wipers, and washed. Great experience all around. Thank you.

Our salesperson, Brandyn Harris, was so helpful. He was friendly, knowledgeable, honest, and, most importantly, accessible! This is our second BMW lease from BMW of San Diego, and we will look for Brandyn when it’s time for out third. Thanks, Brandyn. Love my new 2 series.

Great Customer service!!! Will continue to go back for service and repairs. Service advisor Chris Levy is knowledgeable and helpful

Exceptional service from drop off to pick up. They provide free Lyft rides while they service your car if you need to get back to work and a free car wash prior to pick up.

I've owned my car for the past 33 Mos. and have always been pleased withe the service I receive from BMW of San Diego. Always before it's been for prescribed maintenance. This visit was to file a claim on my wheel/tire ins. policy. Because of tred ware I needed to replace the whole set rather than one individually. They were most helpful in recommending a better set than I had before. Extremely satisfied with the service and the product!

Dan was great, super helpful and easy to work with. He made the process of buying a car enjoyable and wasn’t pushy. I am very happy with my X2 thus far and happy to be part of the BMW family.

I was completely blown away from my visit to this dealership! Everyone there was like family. The products were presented very well by a knowledgeable staff who had genuine interest in my questions. There was NO pressure whatsoever! Tracy is the perfect GM...Davin - Parts Director the best. You cannot go wrong if you are going to invest in yourself and get a one of a kind driving machine!

Needless to say I purchased my 535i from this dealership 4 years ago and had a very pleasant experience. Recently My factory warranty expired and I took my vehicle to this dealership for a very unique noise. It turned out to be pretty expensive repairs. Serviceman Chris Levy and service Dept. manager William Asaro went above and beyond to accommodate me. What they had done was way beyond my expectations. Whole dealership is a great team!! They are the Besta!

First and foremost David Trusdale is a God sent. Not only was he helpful and courteous throughout my visit, but he continued to keep me abreast of everything issue my beautiful 5 series was experiencing. He contact me via email and phone to ensure I was aware of every step that was taking place. Funny thing is my girlfriend has a Honda and was experiencing the exact same issue (air compressor malfunction) and her dealership seemed to leave her in the dark or confused her at every turn. She was extremely jealous and is currently considering a certified pre owned BMW. Long story short thank you David and the rest of BMW San Diego! If I could give more stars I would.

Received very good CS upon checking in for warranty brake flush service. Given nice loaner for the day and vehicle was done as promised. Only issue was they washed vehicle when I specifically told them no wash. SA even wrote it on work order. Didn’t notice any scratches from wash so all is good.

I was impressed by the quick service in the morning. The staff was friendly and efficient. I dropped off my car, spoke to consultant, got a loaner, all within less than 30 minutes; that's impressive on a Friday morning with a full service area! You go team SD of BMW.

I was assigned Arturo as my technician and main point of contact , A lot of back-and-forth first he caught me at $700 and bump up to 1000 once they have my car. The level of communication was super low not to mention I always got a attitude they made me wait an additional hour just to give me eight dollars off. I highly recommend you go somewhere else for better prices. In better communication

First time with BMW a lot to learn about this vehicle but they do offer you to sign up for a course to learn the in's and out's of your car. Staff are very friendly, but didn't find out until later that my car wasn't equipped with Navigation or satellite radio so that was definitely a bummer, and that is the only reason I put four instead of five stars... All in all nice car.

Thank you Chad Haddad and BMW of San Diego for an exceptional car buying experience like none other. I absolutely love my new 330I.

Adrian my service advisor was extremely helpful in assisting me with a check engine light on my car. I was 400 miles from home when light went on. He was able to have a technician evaluate car on the same day. I was given an estimate of over $1,200.00 dollars. I called the dealer that had done work on the car a few days prior. My local dealer discussed with the service manager at BMW of San Diego what the issues were. I received a call from my local BMW dealer telling me they would approve around $290.00 for tightening clamps local dealer had left loose. The local dealer said he would evaluate other recommendations when I was able to take car to them. Upon my return, local dealer check out my car and indicated no additional work was needed. I question in my mind how the technician in San Diego recommended over $900.00 of work that the local dealer said was not needed. Makes me wonder why the large difference between dealers. Car is running fine at this time. What am I missing?

Great buying experience! No pressure or hassle. Javier was thorough, knowledgeable and made sure I had everything I needed before I left the lot. His manager was courteous and made it a point to come by frequently and took an active role in the process to make sure everything was as it should be. It was easily the smoothest, fastest and most enjoyable car buying experience I’ve ever had. I highly recommend the brand, but if you’re going to buy a BMW, this is where you should do it. Outstanding work BMW of San Diego! Thank you!

BMW of San Diego did a brilliant job taking care of me. I was given a loaner car, efficient car service, and great customer support. Highly reccommend! My baby is happy!

Buying a BMW from Emir in San Diego has been an amazing experience. From the sales associate to the finance department to the delivery of the X3 it was an excellent experience. Emir stayed around until we left the dealership with our gorgeous vehicle. I will most definitely buy another car from them. Thank you for not being pushy or making us feel like we were wasting your time. They treat everyone with class.

I have been coming to BMW of San Diego for over 30 years since my car was new.. Always professional.. and great experience … Big shout out to Bradford Long who has been my service advisor for over 20 years… he provide me great recommendations on what the priority repairs and alway Try to save me on repair costs.I consider him a friend and trustworthy. And to my mechanic Brandon.. Thank You for caring about my BMW as much as I do to keep it safe on the road after all these years… I keep taking my car back because I trust them to do the right thing for my car. I highly recommend making this place your go to location for maintenance. (-“ Denver

It was the most pain-free shopping experience I can remember. I had been shopping for a specific BMW model. I was told by other dealers that they would either add $10K to the sticker price to account for "market correction" and/or they wouldn't hold a vehicle, even with a deposit. Enter BMW San Diego. I was referred to them by another dealership's sales person and honestly expected the same sort of tactics. To my surprise, they were earnest, and transparent. We found a car they had en route that perfectly fit the bill for what I was after. Their sales manager and I worked out the deal over email. No mark-up, no nonsense. I even offered to put a deposit down to confirm my commitment and was told it's not necessary and that they would gladly hold the vehicle for me. The day I went to pick the vehicle up and finalize the paperwork, it was just a easy as the rest of the process. I wasn't strong-armed into buying packages during document signing, everything was exactly as it had been agreed upon in our emails, and I was out of there in about 90 minutes - and that was with the swap of a previously leased vehicle. They've earned my business and will be the first place I turn for future BMWs!

I dont ever have high hopes for a dealership when it comes to cost, but when they wanted an additional 5 hours of diagnostic hours to track down a problem it seems excessive. text updates were nice. but be prepared to leave on a tow truck or max the cards if you take your car to a bmw dealership. also was told car would be washed received back dirtier than it was when i sent it in

I had a great experience purchasing my car with Andre. He was personable, knowledgeable and professional. The transaction went smooth and I was driving home a really great car in a matter of less than 3 hours. I would recommend this dealership to anybody for a streamline experience from start to finish.

VERY HAPPY CUSTOMER: I worked with Javier over the phone through our negotiation and he is a man of his word. Everything he said about the car was exactly how I found it when I arrived to pick up the car. Better! He made it very easy for me to purchase the car. The finance person was awesome as well. I love the car. So grateful to the BMW of San Diego team!

Flawless experience dealing with Murat and Ashkan! Finance was a breeze and Mario was exceptionally well organized. No last minute gotchas, no hidden costs. Everything was sorted out via email and my wife and I just went to go sign paperwork and pick up the car. Great team. Made the entire process of the keys to being done with finance in less than hour. These days communication is key and this team worked quickly and accurately as is befitting if the brand. Highly recommend.

My name is Zach and on 1/20 I leased a BMW through Martin. The experience was great, I didn’t feel pressured at all and we made a good deal that we were both happy with. If you are looking for a friendly and trustworthy salesman at this dealership, I highly recommend asking for Martin.

I took my care in to have a fly tire replaced. Since the could not patch a run flat and the 2 back tires were worn beyond what was safe, I bought 4 new tires. Tires were not in stock so the car had to remain at BMW for 4 days. They graciously gave me a loaner. My only complaint is that I asked my tire consultant to obtain a value for my car as I was interested in selling it. Unfortunately that never happened. Picked up the car on Saturday and was told that they do not make these Eva’s over the weekend.

My service advisor Chris was great to work with. He was understanding of my limitations to have the work needed vs the work recommended. Helpful and thoughtful. Thank you to all the San Diego team for getting me back safely on the road.

It’s rare to develop a long term relationship with a specific person in a car dealership. Luckily I have found Ash Kashani who has made my BMW buying experiences enjoyable and stress free. I feel very lucky that I have found him and will continue to buy vehicles from him as long as he is working. My salesperson , Meghan, also made my experience easy and satisfying. BMW San Diego is lucky to have these two individuals working there and should do everything in their power to keep them happy. Overall, a great experience and excellent customer service.

Chris Levy was very knowledgeable about the car servicing and explained the technical details for each item very clearly. You can tell he has a ton of experience with all models and potential issues with each system. The agent who reviewed my final invoice caught an item that was include by error and had it corrected in my favor. Overall, great experience especially compared to other dealerships in Kearney Mesa.

Outstanding customer service. Team work from service to sales (lease return) driving away from BMW SD was for me ‘over the top’ .

The service department at BMW of San Diego is top notch. They are very responsive, explain what they found and why a particular service is needed (beyond the regular maintenance), provide courtesy cars, and are very courteous. My service advisor for years has been Mr. Andrew Kim! In my opinion, Mr. Kim provides excellent customer service -- with a smile!

Hands down the best service department in town. Didn’t buy my BMW from them but they still serviced my car and gave me a Loaner. TJ was knowledgeable and didn’t try to over sell me. Honest and impeccable. Will be buying my next vehicle from them.

Our Service Mgr, Jason, guided me and my sedan through an extensive service agenda with exceptional professionalism. From getting a quick appt. during a very busy time in your service dept. to returning our car in a minimum amount of time with all problems solved, parts expertly installed, and clean as a whistle ready for many roads to travel! Paula Marks

Had an awesome experience from the time I contacted these guys until the end. I showed interest in one of their used vehicles and they made a personalized video for me (even mentioning me specifically) the same day. The entire transaction was smoother then my 10-month-old's butt. Murat and Charles were nothing short of excellent!

BMW of San Diego was great. Matin was my sales rep and he did a fantastic job at finding me the perfect car. He went above and beyond and was able to bring the exact car I wanted down from LA, all in the matter of a day. Highly recommend.

Martin made me feel comfortable and worked with me to make sure I was happy with my purchase. Despite all the obstacles these days in getting cars in a timely manner we were able to find a car on the lot and didn't have to wait at all. Highly re intended!

The worst costumer service ever. Went in this place to replace the battery of my key they sent me to 3 different people till I finally be able to change the battery and ever single person I talked was rude not even a “welcome” or “how are you”, at the parts office the old that works there was very rude. That’s funny because I got my car at this location and when they were trying to sell the car they were the best people ever. I mean, the seller man Javier were very professional and educated but the rest of the team terrible. Again terrible experience.

+ The service team is relatively big and very professional. - They added TWO hard pulls to my credit files, one of them was not authorized. I had to report to the three credit bureaus of the incident. Update: the chief sales manager called me and explained their procedure and why they had two credit hard pulls instead of one. I concluded it as a communication issue. My sales advisor could've told me of it, so I could avoid the pulls.

My husband I were just out for an afternoon to look. In our minds we knew what we wanted but hadn’t taken that step forward. We met Amir shortly upon arrival and he was amazing. He gave us the space we needed, was knowledgeable and attentive.

I love BMW of San Diego! The service advisors are great! I however have had some problems with service/ who ever is taking care of my X3. When I bring my vehicle in I expect to come home without problems. This last time I had a tire that needed replaced. I should have checked the air before leaving so that’s on me. But I felt I should trust their service. Anyway I checked the air and all my tires were over inflated by at least 3 psi on each tire. The front should be 33 psi and the rear 36. Mine were front 36 and rear 39. On a new 2023 X3. I haven’t driven it since bringing it home. So before I do, I need to check and correct the air pressure. I want my tires to last.

Our experience at BMW of San Diego has been excellent. Everyone has been friendly and professional and Matt Arsoni was the perfect sales rep. Twice. We love our new BMWs. Thanks very much.

I had a very positive experience with client advisor Matt Arsoni. He was friendly, knowledgeable, and not at all pushing me to buy. He showed me several models and explained the differences and made my buying a BMW a pleasure instead of a nightmare !

Jovanni and Blake were amazing! Even with the bank giving numerous problems, they were patient and worked with me every step of the way! Definitely happy with my purchase and will be coming to see them for future purchases. I’ll also be sending everyone I know their way!

Bought a used 2016 M4 from here last weekend and everything went great, I’ve had a big smile on my face ever since! Special shout out to Javier and the team at the preowned department & finance department, they stayed to help me close the deal late into the day. All-in-all the process couldn’t have gone smoother, and I appreciate all the effort made by all parties to help me drive off the lot!

From our first visit to the follow up home visit from Carlos a couple days after we took delivery of our car, our experience at BMW of San Diego surpassed any car buying experience we’ve ever had (including Audi dealers and Encinitas BMW). 2022 is not a great time to buy a new vehicle, but BMW of San Diego was totally transparent right from the start. There was no markup over MSRP (unlike our local BMW dealer) and I was able to order my car exactly how I wanted it. I took delivery earlier than promised. At my local dealer, I was going to have to pay $5k over MSRP (despite being a repeat customer) plus I had to essentially get in line for whatever car they’d already preordered, AND I couldn’t pick and choose my options. My BMW of SD salesperson kept me updated on the status of my car and called me when it was getting shipped. Carlos at BMW of SD (who we met with on delivery day) spent a solid two hours with us when we picked up the car, going over the features, the self-parking mode, and answering all our questions with tremendous patience! What was really exceptional was what happened a couple days after we brought the car home and could NOT program our homelink for our garage door. Carlos offered to come to my home and help- despite the fact that my home is in North County. He was here for at least 90 minutes, troubleshooting with me. Never have I EVER had this kind of service from a car dealership. It’s rare to have this level of service from ANY company (and we’ve frankly been pretty disappointed by the service we’ve had from our local BMW dealer). Without a doubt, BMW of San Diego will get our future business and we will share our high praise for this dealership with anyone who is looking for a new BMW.

Heber is great! Just like every one else I have been in contact with at San Diego BMW. Classy and top service all the way around. Thank you SD BMW. We appreciate you!

Christian is definitely the definition of a greasy car salesman. I traded in a 2020 Mercedes CLA 250 for a 2017 330i. Instead of him being honest and letting me know how much more it was going to cost me in the long run he did everything he could to make it seem like I would be paying less. 1 year later I am under 6k on a downgraded car BUT I am paying “$80 less” a month. (Sarcasm) I wont ever recommend anyone to Christian. He needs to Re evaluate his morals. Also wish BMW would hold higher standards on who they hire , fiduciary duties as car salesman needs to be a law.

Andrew Kim is an awesome advisor and always provides excellent customer care. Whole process was easy and they even saved me some money.

If you're going to take your BMW in for service make sure to request Christopher Levy! He is very up front and transparent with everything, he takes the time to familiarize himself with your car and it's problems with the technicians. He does a great job communicating what the potential service work will look like along with potential cost down the road if your vehicle is no longer in warranty.

They do not answer their phones, or their lines are cut. Called their service, parts, and main desk multiple times throughout last week, and this week, across different times of the day, cross-checked with their open hours. The line would ring once, go dead silent for 30 seconds, then would end the call. I cannot recommend a place which does not answer their phones.

This dealership takes great care of you and your vehicle, very efficient and accommodating. Brian offered the car wash which was a great added service, thanks. The Lyft ride back was very well arranged in no time.

This is my first time at BMW of San Diego for the maintenance service. I called to make an appointment and the person assist me was very nice. And my service advisor Heber Osorio was exceptional. He was professional, polite and friendly. Also, every employees were all friendly and hospitable. I used to go to the different location for the service and had unpleasant experiences. So I went with low expectation but they impressed me. I felt welcomed and satisfied with their service. I'll be a returning customer, please keep up the good work.

My wife and I bought a car a few months ago here. It was fast and easy. The service dept is very high end and detail oriented. I couldn’t imagine going anywhere else for a car. Customer for life

Michael Parker was outstanding in helping with a recent service call. He kept me in the loop as my car went through the process for two days. BMW of San Diego is a class act - every encounter with employees no matter how casual is cordial and friendly. Comfy customer lounges - we have been going to this service dept for 25 years. They never fail to impress.

Great experience with servicing my car at this location. They had the loaner ready when I arrived. Check my car in and had it ready in 2 days as promised. Everyone was friendly and professional.

Matt provided experienced and patient sales support. A professional who knew the vehicles, associated attributes, and intricate interactive features. No pressure, no hassle…. A pleasure to work with. Everyone we met on the BMW San Diego Team seemed to love the BMW experience, which made me feel even more comfortable with my choice.

I am very happy with this place, BMW took responsibility for my sunroof not working after I picked my car up after a routine service. BMW could have claimed that the defect would have happened anyway, but they repaired it at their cost, which I highly appreciated.

Second time having Amir help me with a BMW lease and he has defiantly earned me as a loyal repeat customer. He is kind, straightforward and honest. He makes everything easy and quick. I was in and out in 90 mins flat. Ask for Amir for all your BMW needs!

I had a terrible experience with BMW of San Diego. My car's fuel pump went out and the car stalled out on the side of the freeway. They replaced it for free under warranty, however, a week later the same exact issue occurred. I was stuck on the side of the freeway for almost 2 hours waiting for a tow truck because of a problem they claim to have fixed. I brought the car back to them, and they charged me a $195 diagnostic fee to tell me that my starter and battery were bad. The starter was bad because I was stuck on the freeway trying to start my car back up! I work at a dealership so I understand how diagnostic fees work, but for something as simple as telling me that my starter and battery are bad (takes less than 5 min to diagnose that), being charged that much is completely unreasonable. I replaced the starter and battery myself and took the car back in for the fuel pump issue, they found that the fuel pump module was bad this time. I'm not sure how they didn't determine that the first time around, but their misdiagnosis of my fuel pump issue cost me $195 and a tow truck fee. Very greedy dealership, I would not recommend them to anyone.

Marcelino is always very courteous and explains everything very thoroughly! I honestly love coming here! The coffee is a big plus :)

Excellent experience in service - service advisor Jayson Valecruz went out of his way to keep me apprised of the car and took care of everything as if it was his own vehicle, much better experiences here than other dealers for sure!

I brought my brand new M3 that was purchased at another dealership to BMW of San Diego for a tire service. I previously purchased an extended warranty for wheel/tire, which was provided to the service associate at the time of drop off. They did not have the tire in stock, so it had to be ordered. I was given a loaner vehicle and told that once the tire was replaced, I could pick up my vehicle. No problem, easy up until this point. The next day, the tire was received and the service was performed on my M3. I signed two invoices that were emailed to me indicating the work was performed, and there was a zero balance. I was also informed that the car was ready to be picked up. However, I was also informed that I could not pick up my car until the warranty company submitted payment for the tire. I indicated to them that I needed my own vehicle, and I would be coming to pick the vehicle up since the paperwork I signed indicated the car was ready, and there was a zero balance due from me. I was told that it was their policy to not release customer's cars to them until warranty payments were made. I was not informed of the policy beforehand. *Edit - they reached out to me and clarified the policy, and the issues were discussed. All parties were very nice in attempting to resolve the matter.

Dream come true to nightmare... Please read full review to understand my situation.. Used BMW Dealer of Kearney Mesa 10 feet over from the actual dealer, gave my wife and I our first ever BMW experience. Matt and Jeff were awesome and made our visit highly enjoyable. We bought a 2015 M3 on 11/15/2016 and we have been more than happy with our purchase. Good Experience: Before purchasing the car Matt and Jeff advised me that the bumper needed to be repainted due to road rash. I saw the car in person at the body shop as well. When I finally took the car home I noticed the front bumper paint was off from the whole car. Called the SA and he advised me to bring the car in and they will have the Body Shop repaint it. They gave me a loaner and I was off. This was good customer service.. Bad Experience: The bad experience isn't with the dealer, but the actually body shop. I was already mad at the Body Shop for messing up the paint job the first go around. They did correct the front bumper a little the second time around, but they left my a nasty over-spray throughout the whole car ( I didn't realize this until 3 days after the rain stopped). Since I like to detail my own cars, I was able to see the over-spray throughout the whole entire car. It was so bad I had to call my insurance company to file a claim. I hope this dealer learns from my experience and change the body shop. The body shop made my experience from amazing to irritated. Please pick your shops wisely if they are going to represent your company. Again, I will buy my car again from both Matt and Jeff, but if the car I buy needs touch up. I will not purchase the car.

Carlos made the whole process smooth, accommodating and responsive to my needs. No markups! Very impressed.

Andre provided excellent customer service throughout my purchase experience. He was extremely knowledgeable in the world of BMW. He took the time to explain every part of the amazing machine. The entire team at BMW of San Diego made me feel at home, and thoroughly explained every aspect of my purchase. I’m extremely happy with my ultimate driving machine.

Charles Webb went above and beyond to help me buy my dream M3. Thank you! 5 stars! Ask for Charles!

Very satisfied with Brad and BMW Kearny Mesa, professional and customer oriented service at the highest. Highly recommend.

Dealership is under really good management right now. The employees here are very helpful and courteous. Shout out to Charles Webb, Ash, Kevin Gonzales, and Sam for their help, particularly after I had bought my car there. I had a small issue with my vehicle after purchase and they resolved it right away for me. Thank you BMW San Diego

Dan Brummett helped me, and I couldn't have had a better experience. The entire process was super easy and quick, and just picked up my 440i and loving it! He kept me up to date constantly about the delivery, and even after he wanted to know if I was enjoying it. Thank you, I will definitely be back when it's time for an upgrade 🤗

Simply put, I had an excellent sales experience at BMW of San Diego! Eddie V. was a true rock star! Answered all out questions and made sure the car was ready to go! Big thank you to the whole team!

Adrian helped with everything. Even during a busy Christmas week, I was able to get my car back in a few days. Excellent service. Very much appreciated

I went in for my yearly service and was pleasantly surprised at how friendly the staff was. I was greeted right away and then given over to a very friendly service manager. The service was done within 2 hours and my car was washed at the end. The lounge where I waited was very comfortable and I was easily able to hook up to the free WiFi so that I could work while I was there.

San Diego BMW is a world-class organization. My experience from the test drive to taking possession of my “build your own” vehicle was excellent. My BMW advisor Meghan was extremely knowledgeable of the BMW products and provided 5-star customer service. I am new to the BMW family and I’m very pleased!!!

It was my first visit to BMW of San Diego, I was there for an emergency service while I’m 2 hours away from home, eager to get home from a busy weekend I took in my M3. TJ Bell the service advisors assistance was 10/10. Very professional, urgent and friendly, make my experience very welcoming. I would definitely come back for my service needs.

Very professional and caring sales people. Jovanni Martinez was patient and very honest. She found the car if my dreams and made the deal come together. Robert in Finance was also great at listening and explaining details.

From the purchase with our salesperson Matt A in Pre-Owned.... through to some tinting soon after with Kevin G in service our experience at San Diego BMW has been 5-star. Matt understood his product, priced the car with us fairly and kept an eye on our needs every step of the way. No pressure at any point in the process. Kevin set the right expectations for the work needed and was very professional. This dealership obviously moves a lot of vehicles but they still managed to make me feel valued. EXCELLENT experience overall.......I will buy my next BMW with this team.

Gary couldn't of been a nicer tech to deal with. He got me squared away then followed up the automated text with a phone call to arrange to pick up my car. The facility is very nice and personnel are lovely and diverse.

I didn’t wait too long to meet with a service advisor (I had an appointment). Chris Levy was the service advisor and he was wonderful. Super friendly, efficient, and comforting. I wish BMW would assign a particular serviced person to a customer - I would choose Chris for sure.

Tony Bonanno the salesperson is highly recommended!!! The best ever excellent experience I have with excellent knowledge of the car and awesome customer service. He is the Best!!! The finance manager David Pham is also terrific with excellence knowledge and great customer service in signing the documents. Aloha from Hawaii :)

One of the best car buying experiences and our sales rep, Megan, was amazing!

Had a control unit reprogramming recall and service due, Sam was quite good making process fast and smooth, I got my car back the next day nice and clean

We’ve leased several BMW’s from SD BMW and they’ve always done a great job especially when it comes to service and getting things fixed quickly. Recently I purchased a 2018 used M6 and had several minor things fixed up on it. I took it back a few times and both Adrian & Marcelino in Service did a fantastic job getting everything handled and taking care of me as of a customer. Keep up the good work.

Meghan was fantastic! She and Ashe helped my wife get exactly the car she wanted for a price that was fair. Thank you!

We were treated very well they took very good care of us. After the purchase of my car it was clean and filled with gas. I’m very happy with my BMW on the service I received from their fine staff.

Service time was longer, but they are understaffed so understandable. Only real complaint, car came back dirtier than when dropped off. Was supposed to be washed, but it was overlooked. When brought up to technician, he stated “bring it up to advisor” and left it at that. Same happened last time I brought it in about 6 months ago, but they stated washing services were down. Personnel were nice, facility is clean.

The staff and crew are very helpful and friendly. I’ve received notifications and updates instantly via a text message. Very well recommended!

Great experience from beginning to end here! I first reached out through the dealer website chat and was called back quickly by Chadi Haddad. I gave the parameters of what I was looking for and by the time we got to the dealership, he had picked the perfect model and had it out front and ready to for me to test drive. From there the process was incredibly easy and efficient, including everything with Financial Services. Amy Riggs with BMWFS was fantastic and explained everything involved in my lease and add-on services clearly and concisely. I drove away with the exact car I wanted within 3 hours of arriving at the dealership, which is pretty amazing. I'd highly recommend working with Chadi and Amy, both are very knowledgeable, capable, and genuinely enjoyable to work with.

Our sales person Kimberly was great. No pressure shopping and was a pleasure from the sales to the Finance support (Marcos). We bought a used BMW X6 and I was surprised that maintenance called to schedule an appt to do a few things such paint touch up, lift gate isn’t working or we are doing it wrong, it’s the fact I didn’t have to call them. Love service like that getting rare in the last year with a lot companies.

First and foremost a amazing experience with Shawn Shantiai he was great. I called him regarding 2021 m440xi and gave him the run down on what kind of numbers I needed for my girlfriend to make a purchase. He worked extremely hard to make everything possible and was so fast. I called him at 11 am by noon we had the numbers crunched and we arrived by 2 pm to make the purchase. This was hands down one of the best and most personable experiences ever and look forward to working with him again for future BMW purchase. I highly recommend this sales superstar if your looking to purchase from San Diego BMW. Thank you again. Best wishes!

Bought a new 2022 m240i last week from Carlos and Amy. ordered 1/3/22 and it was delivered to the dealer and picked up 4/1/22.

Easy to make service appointment online. David Truesdale made sure my experience was exceptional. I was greeted quickly, service plan and cost reviewed and loaner car provided in less than 15 minutes. Service was completed in less time than expected and my car was in the aisle ready to go as I paid my invoice.

Great service department department the only reason not 5 stars is their loaner cars are always filthy. This last time I had crumbs on the dashboard and dried soda all over the center console. The inside windshield hadn’t been wiped down in a while. If they clean the cars it would be 5 stars.

Right away we want to say that some folks here are very nice (2 stars are for them). Here are our reasons for the 2 stars. 1. On multiple occasions we would schedule an oil change and maintenance service with this location and after coming and waiting for an hour we were told that the car looks good but the oil change is not due. Why not say that during the scheduling? Who has time to waste? This happened 3 times and we even call twice for the same appointment to make sure that the oil change is due. 2. When our car was a year old it had an issue with the door locking system. We were told it is not on warranty. 3. When our car was 4 years old we had an issue with a screeching noise. We paid $190.00 for the inspection. They did not determine the cause. Offered to look further for an additional fee. 4. We had an extended warranty ($2500.00 - 100,000.00 miles) that only covered 5 oil changes (very expensive oil changes). For everything else, we had to pay a $190.00 inspection fee and when the price was quoted based on what needed to be done. I would never buy an extended warranty from them. 5. Some associates are rude and very disrespectful. We are kinda done with this location.

I usually have good service here but this time it was fair. I like that the loaner car is a great convenience for dropping off my car and still being able to do the things I need to do (go to work, do errands, etc.). What I wasn’t satisfied with was when they notified me by text that my car was ready for pickup. I arrived about 45 minutes to an hour later and as I was paying for the services, the clerk asked me if I wanted my car washed. I had stated when I dropped my car off the day before that yes, I wanted my car washed. I figured when they said my car was ready, it was totally ready!! I ended up not getting the wash because I had no time to wait another 30 minutes, the car should have been ready to go. Also, the service advisor noticed I had no windshield wiper fluid when my car was dropped off, he said he would top that off for me and that wasn’t done, either. Poor service for the price you pay at a dealership, not happy about it.