Johnson Lexus of Raleigh Capital Blvd, Raleigh

I had the pleasure of working with Clay Callaway to purchase a new Lexus and what an absolutely amazing experience. Clay is a top notch Sales representative. He is friendly, helpful, personable, knowledgeable, and makes you feel at ease during the entire process. From the moment we walked in, Clay went above and beyond to helps us find what we were looking for, and communicated with us constantly. In times like these, where the is a huge shortage of cars, I can't express enough my appreciation to Clay for working with us, and finding us the right car. Clay, Tim Cox (Sales Manager), Stephanie Johns (Business Manager), and Justin (Service dept.) were all amazing in the role each played throughout this process. It shows that delivering excellent customer service is part of their culture. I highly recommend Johnson Lexus of Raleigh, so when you go, ask for Clay Callaway, you will love working with him.

I worked with Lisa Massey to purchase my new Lexus. She is really amazing to work with and would recommend her to anyone who needs an outstanding sales representative. I love My new Lexus SUV and Johnson Lexus has always offered outstanding service. This is my second Lexus SUV purchasing from Johnson Lexus. Everyone is service oriented, very friendly and they go out of their way to make sure the experience is like being home. Thank you so much!

I called into Johnson Lexus just to come look at a specific SUV and browse their lot. I was not really in the market for a new vehicle at the time or so I thought. Upon arrival I was introduced to David Mehan who casually helped me browse their inventory. I was not sure exactly what I wanted and was open to suggestions. Dave showed me several vehicles all of which would have been excellent choices and was able to answer all my questions no matter the make or model instantly and with confidence. He definitely know his product and not just Lexus. What instantly stood out, Dave genuinely was looking at building a relationship not just trying to rush me into purchasing a vehicle. Eventually though, he showed me one that had just come in on trade and was perfect. I was SOLD! His impeccable level of customer service and attention to detail in a "NO-PRESSURE" demeanor is why moving forward Dave will be my first call when needing a vehicle or recommendation to friends/co-workers in the market. What was only supposed to be an information gathering trip turned into getting by far top-dollar for my trade-in and an excellent deal on a CPO RX-350; the perfect REALTOR / "Golf Dad" SUV. We worked with Jackson Szyperski the sales manager whom went above and beyond getting me instantly approved through Lexus Auto Financing even with what is a constant challenge being an independent contractor. Dave and Jackson do business the old fashion way and truly put their clients first. While I was sad to turn in my beloved Mercedes convertible, I am looking forward to adding an LC500 to match the RX 350 and wouldn't purchase from anyone other than Dave and Jackson at Johnson Lexus of Raleigh.

Lisa was such a pleasure to work with. She helped us find the perfect car and answered any questions we had. All the staff were incredibly helpful and easy to work with. Lisa’s a super kind and lovely lady will definitely be back to see her she made sure we had the best experience possible with Lexus thank you Lisa!

Their auto detailing department sucks and the process to buy my car was incredibly slow. It was a 3 day process, and I already had my own financing. Then they put pressure on you to give a 100% survey rating because they get in trouble if they doing get a good rating. I didn't want to get anybody in trouble so I just didn't do the survey. Unfortunately there aren't many new Lexus dealerships in the area so we are stuck with this dealership if we want a new Lexus.

I have been dealing with them since 2011 and never had any major issues with any of my cars. Customer service, and repair service is superb hands down. If you don’t have a Lexus go get you one from them. I also love the complimentary parking at several locations around Raleigh.

Called over the weekend and explained to finance manager that I live in VA about 3 hours away and want to purchase a lexus and asked the steps to make it an easy process. He said it would be no problem. Sales manager emailed today and said the cars are for local guests only, and they cannot assist me. They just lost our business on a 46k vehicle.

After experiencing a total loss on my vehicle, we were in the market for a new one and in a hurry. We were torn between two very different used models from different brands and sent in an inquiry online. We worked with Todd who helped us look into a Buick Enclave they had on the lot. It was very competitively priced, truly the best within 1,000 miles (because I looked that far out). Todd was a joy to work with, very knowledgeable and friendly and made the test drive process so easy and painless. Turns out, the vehicle wasn't for me, and with inventory issues, they didn't have the vehicle I ended up wanting. If they did, I'm certain Todd would have moved mountains to earn our business, but it wouldn't have taken much to earn it with as nice as he was to work with. He's at the top of the list of people we'd call to buy a car from again based on this one experience.

Geneva was our salesperson and was a wonderful consultant throughout our buying experience. She provided expertise when we had questions and was very patient to show us various options that fit our needs. I would highly recommend her if you are in the market.

Great service by Steven today, he made a customer happy and going back to have my car checked again and I will take my daughter soon to get her first Lexus. So happy he went beyond customer service THANK YOU STEVEN!!! way to go Johnson Lexus of Raleigh NC

Johnson Lexus is absolutely top notch with the personal service they provide. Todd Eyl went above and beyond to find me the RX I was looking for. I also want to give a shoutout to Dashiel, who made the paperwork process smooth and quick and also Eric, who made sure I knew all the technology on my RX before leaving. Johnson Lexus always makes my husband and I feel like family whether it is at a service appointment or buying a vehicle.

Tow truck driver waited 30 mins and was told their car would be retrieved from the back. Come to find out car was in the front no one bothered to say anything and the car didn’t run after a $1000 payment. Terribly service from the boys under the service reception.

The service department is top notch. The waiting area is broken down into different areas. There is a reading area(no cell phones) a TV waiting room, a business center waiting area complete with desktop computers and a general waiting area with access to a “coffee shop” style serving area complete with fountain drinks and tall tables with stools. This is posh!

I purchased my car from Flow Lexus in Greensboro. I had some issues with trying to get financing at Johnson, and a associate who was rude, but George the manager went over and beyond to rectify it. Not only did he call me, and acknowledge my issue, listen to the audio, but he got me the part I needed and hand delivered it . It Which meant the world to me. I can't give him enough stars !!!

Moses Norman is the salesman to ask for! He is simply the best and we plan on buying cars from him from here on out! He is a pleasure to deal with and we highly recommend him! The whole team at Johnson Lexus is awesome!

Darryl was very kind and helpful throughout my car shopping process. He helped me find the color I liked, worked with me on an a deal, and was helpful both in-person and via text/email.

Being an out of state buyer, I required a lot of initial communication about the vehicle I was interested in. Travis Howard was incredibly attentive and honest - he even went so far as to snap pictures of the small defects I couldn't see from the pictures online and share them with me. After I drove 4 hours to see it, Travis made me feel appreciated and valued for bringing my business from so far away. The whole process was as smooth as you could hope for, considering the nature of the purchase. 10/10 would work with Johnson Lexus if given the opportunity again!

I was unsuccessful in securing a vehicle with Johnson Lexus and yet I'm leaving a 5 star review! If you are familiar with the history of Lexus then you are aware that the initial vision of the brand was to enter into a covenant with it's dealers as to ensure the lost art of "customer service" was placed at the forefront of the experience. Johnson Lexus has knocked this out of the park! The respect and care that I have received beginning with the General Manager to the lease Consultant Mr. Baldwin has been nothing less than exceptional. I will indeed be back to make a purchase very soon. -..."Lexus will treat each customer as we would a guest in our home. If you think you can't you won't. If you think you can, you will. We can, we will."

Went to Johnson Lexus on a whim with absolutely no intention to buy, this past weekend. Just a few moments into looking around we were greeted with professionalism & great humor by, Geneva Suit. She was a great help in finding what I've always wanted in my dream car (even w/the car shortage). Truly Ms.Suit & Greg were a pleasure to do business with, from start to finish.

Clean and easy used car purchase. Drove 400 miles to buy, so didn’t want any unpleasant surprises. Salesman carefully made sure that I understood everything about car in advance. Everything went flawlessly. (Did not expect my car to be presented with a red bow. )

Very pleasant experience at this dealership. Went in to test drive and my wife and I left with a very nice RX350. The staff was very professional and treated us with the utmost respect. We got the deal we asked for and a surprising higher offer for our trade-in then what I was expecting. Many thanks to our salesman David Coleman for his patience and friendliness, to the sales supervisor Jackson for making this happen and for his special treatment of military personnel, to Mr. Sergio for assisting with the finance and extended warranty, and to Mr. Erick for giving us a personal 1-1 class on all the features the RX offers. I would consider this dealership for my next purchase if I find my future truck on their lot, and recommend them to anyone in the market for the best brand in America, can’t go wrong with a Lexus.

Everything about Jonson Lexus is 5 stars except their service department unfortunately. They apparently have a manager called Rick Bergevin who's name and number are printed on the invoice so that customers can call if they are not COMPLETELY satisfied with their service visit. I have been trying to reach Rick for two day but for some reason he has not gotten back to me. I called and left a message and i have also sent a text. This is unusual from such an excellent institution and i am sure the owner would not be happy to know they received a 2 Star review for my last service experience. I paid $298.55 for an oil change and for that amount of money you expect nothing less than 5 star service. Unfortunately i won't be getting my oil change again at Johnson Lexus and will opt to have it done for a fraction of this price else where. Sorry Rick.

Had a recall on my vehicle which they took care of and provided a loaner for. While they had my vehicle, asked for them to perform a 75k service which primarily consists of rotating the tires and visual inspections. I paid for all the services but then when provided my receipt, it annotates that tire rotation was not performed due to aftermarket wheels. Essentially paid for nothing. Will not return here for service.

Long story short, I've been with Lexus for 13 years and they've never disappointed. The car itself is like no other I've driven. The sales people are attentive and knowledgeable, as well as the service reps. I'm treated so well when I call or go there for service. The place sparkles with cleanliness. Unfortunately, my car is on its way out, but I truly wish I could be part of the Lexus family forever.

I bought my Lexus from Johnson and I had the best service ever buying a new car. Everyone was so Grateful for you deciding to grant them the opportunity to sell you a new vehicle. I especially want to thank Rodney who took the time to make sure I had the right car for me to purchase to Vincent who made my financing such a joy I almost forgot that I had to make payments. Lol. I recommend this dealership to anyone wanting outstanding customer service when purchasing a car.

Thank you Johnson Lexus! Our experience was wonderful from the time we were warmly greeted at the door until we drove our Lexus off the lot!! Though everyone was extremely nice, professional, and showed outstanding customer service, we would like to give special recognition to Gavin Sherk. Gavin expertly answered every question, and showed the utmost patience while we decided between two vehicles! Every aspect of our experience with Gavin was delightful. He truly made a typically unpleasant experience of buying a vehicle a pleasant and enjoyable experience! Thank you Gavin and Johnson Lexus.

This was my 3rd Lexus purchase with Zach Gray since 2013 and I cannot recommend him enough! He is kind, professional and has great customer service! I will continue to be a repeat customer and tell everyone to go see Zach!

I had a pleasant experience purchasing my dream car at Johnson Lexus! For years I had hoped to one day purchase a Lexus and I am glad I came here to do just that. The salesman was incredibly nice, informative, and accommodating. No pressure! I loved walking in and seeing that big red bow on my Lexus! The delivery specialist was charismatic, detailed, informative, and funny! He made sure he explained things slowly and precisely. He helped me become comfortable with my new car. The financial specialist was awesome! He communicated clearly and seemed genuinely intent on making sure I understood what I was signing and the benefits of the available warranties. I am hooked on Johnson Lexus! A customer for life!

Just wanted to share my latest experience with the Service Department of Johnson Lexus of Raleigh. Mike Steppe was our Service Advisor and we cannot imagine to be bringing our RX to anyone else. Mike is super knowledgeable, responsive , and has a great customer service skills. We has some loose stitches in the back seat. Mike and his Service Manager were able to take care of us under the Lexus warranty. We are super impressed with the Lexus and Mike Steppe, who continued staying in touch with our RX's updates. Thank you! It was a truly Lexus service experience!

First off, they did not rush us when we showed up on the lot. We had to talk and look at cars by ourselves. Then after about 15-20 mins the salesman came out and was very courteous and friendly. If I remember correctly his name was Tod Eyl. My wife and I had been shopping around for an SUV for a while and every single dealership we went to didn’t seem to care about us just the money. Tod seemed like an honest man to us and the business model we observed seemed like they cared about customer satisfaction over a quick buck. Those qualities, along with a great vehicle and good price, lead us to buy from them. Even if you aren’t looking for a Lexus, they are worth talking too.

Purchased used 2011 Lexus and the entire process was smooth, courteous and professional. From sales to financing each step was efficient and quick. Highly recommend Johnson Lexus of Raleigh for any one not only seeking the high quality of a Lexus vehicle, but also a high quality sales or lease process.

Awesome service!! Gavin was so nice and also the finance manager that helped us! LOVE MY NEW CAR!!

Every step of our recent transaction with Johnson Lexus of Raleigh was straightforward and pleasant. Marcus Baldwin was outstanding-he listened to our needs and wants, and assisted us accordingly. We left with exactly what we wanted, a Lexus RX350L. Before this visit to Johnson Lexus, I’ve never had a car purchase that didn’t feel at least somewhat adversarial. Thank you to Marcus and the staff of Johnson Lexus for a first-class experience.

Johnson Lexus provided a welcoming environment. This was the easiest car buying experience since I purchased my first car in 1996. The complimentary snack area was a plus and my salesman, Zack Gray, was absolutely awesome! He didn't pressure me to buy my vehicle. He was very knowledgeable of my new car and went above and beyond to make sure I was pleased. I appreciate the genuine friendly service.

I was looking for a subcompact Lexus for my wife. I tried Johnson Lexus of Raleigh, and was incredibly fortunate to meet Sterling Faison who is a sales consultant at this exquisite dealership. A genuine gentleman who doesn't force to sell you a car on your throat. Very professional yet quite personable. He made the entire experience look very easy. He understood exactly what I was looking for and exemplified viable options that will suite my needs. He went far and beyond to work a great deal for me and I was able to get my wife a Lexus with 100% satisfaction.... All I can say is, If you are looking for an affordable luxury vehicle go to Johnson Lexus and ask for Sterling; He will take care of you and I can assure you, you won't regret.

We are so extremely happy with the whole car buying process. Rodney was an amazing sales person and everyone who assisted made our car buying process so easy and enjoyable. He went out of his way to pick us up, helped us with our out of state title and registration, and made it an exemplary experience. If we are ever in the Raleigh area looking for a car Johnson Lexus will be the first and only place we'll go to.

I can’t say enough about the wonderful salesman who helped me Clinton Nichols. I walked into the dealership on a nasty rainy day and he reached out to me right away, with no issues, acknowledging that I was a woman alone looking for the right car. I was treated with respect kindness and an absolute understanding of what I was looking for. I can’t say that for other salesmen at other dealerships. Clinton was honest , straight forward and beyond personable. I had many questions and he answered them all. I felt like he completely understood my every need and delivered the perfect car to me. I would have given this experience at Johnson Lexus a 5 except for the final financial paperwork gentleman at the end. He seemed put out that my husband and I didn’t extend warranties and was certainly not friendly or personable. Other than that my Raleigh Johnson Lexus experience was awesome. The sales staff was warm and beyond friendly. Thank you Clinton! You are wonderful!

Just bought a new 2020 Lexus RX 350 at Johnson Lexus. I’ve had my previous 2008 ES 350 serviced there for years. Bought another Lexus because of the incredible service I have gotten at Johnson Lexus. Purchasing my new car was such a pleasant experience 😊! Steve Wentz searched the inventory to find the car that met my “wants and needs”. Steve accommodated my schedule, patiently answered my questions, refined the search based on my feedback, ran “the numbers”/worked with me on the trade in and never pressured me/allowed me to take the time I needed to make a decision. I am thrilled with my new car and highly recommend Johnson Lexus on Capital Blvd, Raleigh NC. ⭐️⭐️ ⭐️ ⭐️ ⭐️

I worked with Moses Norman as my sales person. He is very polite and did lot of follow up and answered all my questions. In fact he was able to place a special order for my options for a 2021 model. Also he got me possible max discount. Day of delivery he really helped in a professional manner from start to finish. He has lot of patience and respect for customer needs

My wife and I had a great experience with Darryl Myers . He was very helpful and informative. No pressure was felt to buy a car. The whole team were great to work with. We are very excited and pleased with our purchase. We would definitely give Johnson Lexus of Raleigh a five star and encourage anyone who wants to be a part of the Lexus Family to check them out.

My entire experience with Johnson Lexus of Raleigh was incredible! For me to live in Florida and take delivery of my new 2016 Lexus GS 350 F-Sport in North Carolina should tell you what kind of customer service is provided at Johnson Lexus of Raleigh. Christian was extremely helpful answering any questions I had, we spoke for about 2 weeks and only by email. He went above and beyond to help me get into a new car. Next was Steve Wentz, along with Christian, Steve showed top notch customer service. He also stayed in communication with me and was the one that helped me with the process at the dealership when I arrived. He explained everything to me during the paper work and could not have been more clear about it. Craig Green was the specialist that assisted me on how to use the functions of the vehicle. Very clear cut and informative on the vehicle. Wes the finance manager helped me pick a few additional warranty options that best suited my needs and was awesome in explaining the warrant features. If I was able to give Johnson Lexus of Raleigh and their staff a 10 star I would certainly do so! Thank you for making my first car buying experience easy and uneventful. I will be sure to let my family and friends know of the services provided at this location, and look forward to doing future business.

Wonderful sales and service department. Go see Dash. Not your typical high pressure car dealership , which was so refreshing. They had a lot of used inventory and were very knowledgeable. I loved that they spent several hours with us helping us learn about the features of our RX 350 before we left. I also recently had my first service appointment and it was wonderful as well! Highly recommend Johnson Lexus and the sales and service team.

Jay Dyer was really good with us and there was no pressure. He came very close to our offer and made everything a breeze. I have purchased many vehicles and have been sitting there waiting for the finance guy and going through a stack of papers a mile high. Here at Johnson Lexus we were surprised that we were only in there about 15 to Twenty minutes and the deal was done. The technology person we had was very knowledgeable and had the patience to explain everything to my wife at a level that was more her speed and not too technical. We were so impressed we sent my wife’s mother over to Jay to work her up a deal. Best car buying experience we ever had.

Had a great experience yesterday at Johnson Lexus Tim Watson was awesome through the entire process. Finance manager was so nice and the guy that showed me all the details of the car was extremely nice and helpful. I love my car!! Thanks team Johnson!

I was in the market for a new Lexus, had a certain budget in mind, and currently live in the Charlotte area. With that being said Charlotte has a few Lexus dealerships in the area; however, none were telling me what I wanted to hear. In talking with my aunt who has purchased two vehicles from Johnson Lexus in Durham, she recommended I contact Johnson Lexus. Both the Durham and Raleigh location were contacted, and the Raleigh location and Zack Gray were able to assist me in making my new purchase. From the moment Johnson Lexus was contacted we had excellent service, and Zack truly went over and beyond when it came to helping me make my first car purchase. With this being my first car purchase naturally TONS of questions arose; however, Zack, answered every single one with patience and honesty (definitely allowing me to know that he truly was interested in what was best for me). It took me several days to decide whether to purchase or not, and not once was he pushy; all that was displayed was support, patience, honesty, and kindness. He definitely worked to get me the best deal on my first Lexus IS 250 F Sport, and I am truly grateful. In addition to getting me the best deal he was able to schedule the delivery of my car around my hectic work schedule, which I really appreciated. Overall, Johnson Lexus of Raleigh was a outstanding, and I had a pleasant encounter with everyone on staff that helped me with my purchase. This review does not give Zack Gray enough credit; I truly cannot say enough great things about him. When searching for a car be sure to contact Johnson Lexus of Raleigh and ask for Zack Gray.

5 stars on the service dept. Kevin and entire staff are the BEST!!

Marcus Baldwin made my experience at Lexus a very positive one. I have always bought my cars at Fred Anderson, so this was a completely different experience for me. He made the process of purchasing the 2020 ES300h, a very fun and educational one. He never exhibited any of the high pressure techniques many salespeople use. He walked me through the process at Johnson Lexus and helped us understand the procedures there. I would recommend Johnson Lexus and Marcus to my friends .

Excellent Dealership, Sales person Chris Lawrence was excellent. Very Professional. Helpful and Knowledgeable. He presented the car as it truly was. And his personality and demeanor was a positive plus in my decision to buy the car. The transaction was effortless and smooth with no difficulty. I highly recommend this dealer and salesman Chris Lawrence.

I have owned 10 Lexus RX350s, RX330s and the initial RX300 from several Lexus dealerships around the country. However, this is my first Lexus from Johnson Lexus of Raleigh. The best buying, financing and technology overview we have ever experienced occurred this weekend with Gavin, Rhonda and Eric. First congratulations to the dealer ownership and management for creating the work atomsphere that provided this experience. But more importantly thank you to the professionals mentioned above who made this buying experience the best yet. It just proves that old axiom that when you hire good people, train them properly and give them the freedom to excel they will provide outstanding customer service that separates them from all of their competitors. I highly recommend this team and Johnson Lexus!!

My wife and I are pleasantly pleased with our Lexus purchase. Our sales representative Rhodney Hunt was professional and extremely knowledgeable. He gave us an EXECUTIVE EXPERIENCE and made us feel comfortable. He’s a great asset to the company. Speaking of the experience, it was freaking amazing. Before we pulled off the lot, a Lexus representative took us though a 45 minute walkthrough on EVERY DETAIL of our purchase. We purchased a Cadillac in 2015 and they didn’t do half of what Lexus did... BRAVO Lexus... Your service is impeccable

Awesome experience from beginning to end. This was an out of state purchase. I will never buy a car in my area again. This place did not try to rip me off, scam me or play games. I just love my IS300.

Hi. I got my 2018 Lexus RX350L SUV for 15K service at Dealership on Friday 20th Feb. Paid $118 for service. They mentioned they rotated tires, vacuum and cleaned my car, top up all fluids etc. When I came back home and opened hood to clean my car, guess what - they did not top up any fluids. Coolant was close to low level. Steering Fluid at half. Seems they did not top up fluid. This is very disappointing that one of the top dealership in state - Johnson Lexus charging customers for the work, which actually they did not perform. I am not sure what other work they mentioned they did, were actually done. I am kind of losing trust on this Dealership. Very Disappointing experience at Johnson Lexus Dealership at Raleigh

For years we have driven non-Lexus automobiles. A few years ago we purchased a used Lexus from a non-Lexus dealer for our daughter. We were pleased with the car but not the service. We began taking it to Johnson Lexus. We were very pleased. Meantime for the other 4 non-Lexus cars while the cars performed well the dealership service center did not. When it was time to replace we tried Johnson Lexus due to their service. We were not disappointed. Tim Lyon is a knowledgeable, fair and patient salesman. We gained more information from him than any past automobile salesman. We were so pleased with the salesmanship, professionalism, delivery and follow-up of the first purchase (used Lexus) that the next week we had him work with us on a second purchase. We were planning to purchase a second used Lexus but left with a brand new leased Lexus. The service center is critical to us as well as the salesmanship and thus far we have been very pleased.

Had a great experience purchasing my new car from Johnson Lexus. Travis Howard was an awesome salesman and helped me all along the way. Felt like they really wanted what’s best for me throughout the whole process. 10/10 recommend!

Wonderful pickup and drop off driver. He was extremely friendly and courteous. And calls from Johnson Lexus continually kept me informed as to the the condition and timeline of the maintenance I needed on my car. My car can back to me with a full tank of gas as well as it being newly cleaned and washed.

My experience at Johnson Lexus was great. I had attentive, friendly service at each visit.my salesman was polite and professional, not pushy. Sergio responded quickly to email and all questions were answered. He made it a smooth, simple purchase for me which means a lot to a full time working, single parent.

My experience with Johnson Lexus of Raleigh was fantastic. Every person in the process of purchasing a new car was polite and treated me as if I was their only client for the day. I'm looking forward to joining the Johnson Lexus family with my beautiful car.

Jackson, Eb, Chris and Eric made our purchase with Johnson Lexus feel like the most solid purchase we have ever made. My wife and I looked at numerous different Lexus at multiple dealerships and the Johnson package was the decision maker. The knowledge, peace of mind, and consistency of all the staff going above and beyond to make sure we knew every piece of the decision making process was impeccable. I am a BMW guy but I know I made the right decision buying a Lexus from Johnson. I look forward to seeing everyone at the dealership on a weekly basis for my included car washes. I feel like part of the family.

The team at Johnson gave me a great deal on a 2020 RX 350, but most of all delivered above and beyond on the customer service. Darryl was beyond professional and made sure everything I needed was taken care of above and beyond my expectations. I can not recommend Darryl and Johnson Lexus enough!

Johnson Lexus of Raleigh is a great place to purchase your a new/used car. They really put customer service at the forefront of their business model. Sales Consultant Ken Ward very professional and his team did an excellent job locating a vehicle I was interested in and making a great deal happen. They gave a fair amount for my trade and met halfway at the negotiation table on the numbers which is a win-win for both sides of the transaction. They even put a big red bow on my vehicle and took a generous amount of time to train me on the features of my RX350. They truly make you feel first class and I will purchase additional vehicles form them in the future.

I had a great experience at Johnson Lexus. At no time did I feel pressured. Travis Howard was excellent during each phase of my car buying experience. He was knowledgeable of the vehicle, and of the sales process. Travis genuinely worked to find the perfect vehicle for me. I find it awesome that the deal is completed, however, Travis continues to follow up with me. Overall, I had a great experience with every representative of Johnson Lexus.

We had an amazing experience purchasing a vehicle at Johnson Lexus, a huge thank you to the salesman David Wang, he really puts in the effort to get to know our situation, help us find the perfect car and nevertheless dealt with our endless questions with extreme amount of patience. We love our new car and would definitely recommend friends and families to seek out at Johnson Lexus when looking for a new car.

Overall my experience with Johnson Lexus staff was excellent. Starting with contacting them online, the quick response time was excellent to a personal call from Zack Gray. Thanks Zack for reaching out. Sharing your expert advice really was an asset in my wife and I purchasing our vehicle. You help make the total process a smooth journey. You were excellent. In financing Azza, you were a joy. The entire staff were try excellent . You are the true reason people return to Johnson Lexus. And Johnson Lexus your delivery of our vehicle really blow us away . Thanks for everything. Stevern and Sheila Morton

Extremely professional car buying experience! Ian worked to please in every case. Tracked down the perfect ES and sourced it from another dealer quickly and easily. 100% would return for a new or used purchase when I'm in the market.

This was my first vehicle lease and my first Lexus. Johnson Lexus made the experience super easy and smooth. I had a lot of questions. All of my questions were patiently answered and additional helpful information was provided without prompting. I felt that I was dealt with honestly and fairly. Johnson Lexus made a great first impression. I’m looking forward to what I hope will be a long and rewarding relationship in the Johnson Lexus family.

What a wonderful car buying experience. I have not bought a car from a dealership in over 20 years so I didn't really know what to expect. I fell in love with the first car I drove but my salesmen; Tim Lyon wanted to make sure that I was that I was aware of every feature. He went way out of his way to make sure that I was satisfied. I paid less than I thought I would, I got more for my trade than I thought I would and then when I sat down with the finance manager to sign the paperwork, they gave me a half point lower than they originally quoted! I'm hoping not to buy another car for a long long time but I highly recommend Tim Lyon and Johnson Lexus.

I was in the market to purchase another Lexus and casually went to view their inventory. Mr. Henry greeted me at the door and drove me to the exact car I was looking for. We test drove it. Went over some numbers and he was able to make sure the purchase was right for the both of us. Wonderful customer service and sales etiquette. He made me feel comfortable about my purchase and answered all the questions I had. He then introduced me to Gregg in financing and I was able to purchase the perfect vehicle for me, Gregg did an excellent job helping me finance the vehicle on great terms. Overall an excellent experience at Johnson Lexus of Raleigh. I advise anyone who is in the market for a vehicle to see Mr. Thomas Henry

By far the most pleasurable car experience I have ever had. I was skeptical at first because I have never purchased a luxury vehicle but my expectations were exceeded. Gavin our sales person was very patient in allowing us the time we needed to make the best decision for us. He was not pushy just informative. We went back in forth all day but no one complained. Rhonda, the sales manager, was even more accommodating and able to get us better terms than originally quoted. All this happened on a Sunday when by chance dealership management decided to open. I will surely be going back when it's time to trade and appreciate everyone at Johnson Lexus for being honest, friendly and professional! Buy or Lease your next vehicle from Gavin at Johnson Lexus in Raleigh!

I had a great experience with Johnson Lexus and Eb particularly! I really appreciate his attention to detail and answering ALL of my many questions. Eb is an amazing sales person and is honestly the reason I purchased AGAIN!! Thanks to Clyde for answering my tech questions! I appreciate everything. Thanks for making my second new car sale amazing!

Johnson Lexus Raleigh Service Dept. has the absolute best customer service! Ryan Raymond took excellent care of everything. He explains everything in detail, answers questions thoroughly, and is always pleasant and professional. I’d like to also thank the mechanics, as the maintenance and repairs are always done right first time. My 2006 Rx400h with 255,000 miles is still going strong thanks to the people who work at Johnson Lexus’s excellent Service Dept!

Had a great experience with Johnson Lexus finding a perfect used car and being able to trade in my old Lexus. The staff there or friendly, helpful and knowledgeable. Finding and purchasing a car these days is a complicated experience that we do every 10 or 12 years but they made it smooth, , and enjoyable. Chris and others there lady experience a pleasure. And, of course, the quality of Lexus automobiles made the outcome perfect for us. Thank you Johnson Lexus

Great experience in purchasing our new Lexus RX 450hl. Easy buying experience with no hassle. Our salesman, Lucas, was very knowledgeable, friendly, and helpful. The whole team, from sales to finance to delivery made the process a very enjoyable one. We will look there first when we are ready for our next car. Thanks again!!

Since purchasing our Lexus ES350, my family has already recommended Johnson Lexus of Raleigh to others because of the care, consideration, and patience shown to our entire family. Mr. Travis Howard is the most exceptional sales consultant that my family and I have encountered in all of the years that we have looked for and purchased vehicles. Before arriving to view the Lexus for the first time, I contacted Johnson Lexus of Raleigh, spoke to Travis, and scheduled a time for us to visit the dealership. When we arrived, he greeted us promptly and with kindness and courtesy and remained consistently so. Throughout the entire gentle, non-pressured purchasing process and even after the sale, Travis was patient and thorough, a true professional. He went out of his way to make our entire family feel comfortable and important in the decision-making process. He went above and beyond, acknowledging and addressing every question and concern and never once made us feel pressured or intimidated. We felt a tremendous amount of respect. Travis, I really can’t say enough about you. You are superb! You handle your customers gently, like family. Your attention to fine details did not go unnoticed. You are truly a class act and an outstanding representative of Johnson Lexus!

Buying a Lexus was the best car buying experience I have ever had!! Chris Lawrence walked me through each step and was so thorough and was so helpful! We recently had another experience with another dealership, and each step at Johnson Lexus was the total opposite in the best way possible. They walked me through each feature of the car, synced my phone to the car, and made sure every question I had was answered. There was no time wasted; everything was crazy efficient, and they could not have been more kind and welcoming. I honestly cannot imagine buying a car anywhere else; Johnson Lexus has ruined any other dealership for me permanently. I cannot more highly recommend the dealership, and I cannot more highly recommend Chris Lawrence as a sales associate!!

Such an amazing experience, as always. Steve was great with follow up and telling us exact details. He was knowledgeable, informative and made you feel at ease. Would recommend Johnson Lexus and Steve to anyone in the search for a new car.

Johnson Lexus made it so easy for me to purchase my new car. I have never purchased a vehicle that didn't have a bunch of haggling back and forth. My salesman Eb Udofia was fantastic. I saw the car one day and the next day I was driving it off of the lot. Eb had everything in place for me to get my car, I was so surprised that everything was done and with so much professionalism. I highly recommend Johnson Lexus.

Outstanding customer care. Todd Ely is a true professional he was there for us every step of the way. This was our first Lexus. The entire buying process was handled efficiently with no high pressure whatsoever. What a pleasure compared to past car buying experiences.

I contacted Johnson about a pre owned car and promptly received a call from Travis Howard. He was friendly, professional and informative. We went back and forth a few times with questions and then came to an offer and a deal. I found the car on Monday, made a deposit Wednesday, and drove down Saturday with my trade vehicle to get the new car. The drive was over 6 hours from where i live. The car was as advertised and Travis was impressive in person. I dealt with April in finance who had everything ready and was incredibly friendly and helpful. This was done from 6 hours away and a deal made via text message which turned into a closed deal. There were no surprises anywhere along the way at all. I would highly recommend Johnson and Travis and April. I would make the drive again to buy a car and would recommend for anyone I know as well. It was that good. I have never had a better buying experience for anything in my life.

Great dealership. There is certainly a difference when you deal with a Lexus dealer and this dealership and staff prove it. Patient, Knowledgable, and Understanding are a few words I would use to describe the staff at Johnson Lexus in Raleigh. I would finish with Grateful and that’s all you can ask of your dealership. Bravo Johnson Lexus.

A couple of years ago I purchased a vehicle from Johnson Lexus in Raleigh NC. My salesperson at that time was Travis Howard. The service was awesome! Travis’s expertise and bubbly personality made me feel comfortable and confident in my purchase. A few weeks ago I decided to purchase an IS 250. I didn’t think twice about going back to Travis and the Johnson Lexus team. Once again, the service was immaculate! They kept every promise made and worked hard to provide the best deal possible; exceeding all of my expectations! I couldn’t have asked for any better service! I highly recommend Johnson Lexus to anyone looking to purchase a new vehicle. Don't forget to ask for Travis!

Great service! Gavin and Eric were awesome and made this my wife’s best car buying experience EVER! No “bait and switch” like most dealers. Complete transparency throughout the process. Highly Recommend!

We had a very short time to make a special purchase for a very well deserving person. Living well over an hour away we had no time to waist to make it back to the celebration with her new ride! Marcus was great and understood our needs and delivered the car we wanted. Thanks for a great car buying experience.

My husband and I travelled from another state to visit Johnson Lexus because we had seen several adopt a highway signs that mentioned Johnson Lexus. Upon arrival at Johnson Lexus of Raleigh, they made my husband and me feel like we were the most important customers that they have. Although this was not our first new vehicle buying experience, this was by far our Best Vehicle purchasing experience.

Jon and his team at Lexus helped me to find the exact car that I was looking for without any hassle. They made the experience of price negotiation easy and painless. When it was time to seal the deal, they made sure to give me the ultimate experience. My car was ready to go with a big bow on it! I have never been treated so personally or professionally during any other car buying experience. From beginning to end and beyond, Jon made sure to meet all of my car buying and owning needs no questions asked!

I am writing this review not because I purchased a car from this dealership, but for the fact that they dismissed me when I called to complain about a person driving one of their courtesy cars. The person driving the car @ 1:20 PM ET. This car was headed north on capital and turned right onto Perry Creek. He ran me off into another lane when speeding on Perry Creek trying to pass me in the right lane. The receptionist told me that these cars are on loan and there was nothing they could do about it. With all due respect, someone could have simply taken my information and said we can see what we can do, vs just dismissing me. I guarantee you if I am looking for a new/used Lexus or any other car, I will not be taking my business to Johnson dealerships.

My wife and I walked into the Lexus showroom not really knowing what to expect (this is our first Lexus) and we were greeted immediately at reception. They were able to pair us up with Marcus, who I HIGHLY recommend! He was very accommodating and was extremely helpful in helping us select the right Lexus for us (ES 350 F Sport, love love love this car). The rest of the staff were also extremely helpful and even stayed after closing to make sure we drove away in our new Lexus happy! Would highly recommend to any of our friends/family to give Johnson Lexus a shot and see if they can drive away as happy as we were.

Just a great group of people. Definitely did not feel like every other dealer. Over the top experience

There aren’t enough positive words that describe the class that this places has. I recently moved to Wilmington where no Lexus dealership is and I needed a sensor fixed. My car was picked up and delivered back to me. Absolutely no hassle on my end. This is not the first great experience I’ve had with Johnson Lexus Raleigh either. They always go above and beyond to make sure my wants and needs are addressed. Thank you! I will forever purchase from Johnson Lexus of Raleigh.

Highly recommend purchasing a used vehicle from Johnson Lexus of Raleigh! Matthew Davis was our Salesman and he was so nice and not pushy. The management was also very nice and helpful with any questions we had. We purchased a NICE preowned vehicle with no dings or scratches at a great price! Definitely check them out!

Superb!!! That’s the best way I know to describe my experience. Let it be noted that I waited 5 days to write this review to give Johnson Lexus a chance to prove themselves professionals or otherwise and they absolutely impress me and continue to do so. If you don’t have time to read this entire review than take my word for it... they are TOP NOTCH from sales to management to finance to service to parts! A+ Dealer I arrived 1 hour before close on a Saturday and was walking the lot alone when Dave Mehan from sales approached me to help! He was not aggressive and just wanted to help with zero pressure to buy. We test drove the 2 cars I came to see... I explained what I wanted while driving around and he listened and committed to making things work. During the short discussion on price and trade in the Sales manager struck up a conversation and was honest and helpful as well. I ended up trading my truck in and buying a car. In finance, again very low pressure but super educational, we went over all my options and what suited my life. Keep in mind this is all well after close. Dave discovered the car was missing the floor mats and offered to get me new ones and upgrade them to all wethers but I’d have to wait a couple days as he had to order from parts department... I also discovered that there was a small hum from the passenger side I wanted looked at. I reached back out to Dave on Sunday and he promptly responded and got things moving for me. Here’s where parts & service comes in... Today (Thursday) I took my car in after a scheduled service check. Bill Ingram greeted me, was professional, and I could tell experienced. Time expectations were set and the humming was diagnosed and fixed in 2 hours. I was charged nothing. My car was cleaned and detailed and those all weather mats were installed. This is the level of service that is unparalleled in the industry. I worked for a dealership for several years so I know exactly what the experience is supposed to be like. These guys go above and beyond and you can trust that when they say they will do something they WILL do it. I am impressed, feeling valued, and certainly WONT ever go anywhere else. I touched every division/department in this dealership and I can assure you it is extremely well managed and they care! Don’t just take my word for it... your experience starts when you walk in the showroom and ask for Dave Mehan. You can thank me and them later!

I live in Wilmington NC and I am sure glad my husband I drove to Raleigh to Johnson Lexus. Our sales rep Zack was a 0 pressure salesman and our purchase was seamless. Many thanks!

I must give a major shout out to Rick Bergevin, Service Manager, at Johnson Lexus of Raleigh. Rick knows the DEFINITION of CUSTOMER SERVICE! I've never had someone take care of me and feel as if they genuinely cared like Rick did. Rick went above and beyond to find a part for my new 2022 NX and there was only ONE of these in the entire US. What are the chances? I had the best luck working with Rick! His attitude, communication and work ethic were second to none. He truly has his job down to perfection. I HIGHLY RECOMMEND that anyone that needs excellent service, please ask for Rick!🙌🙌

Eb Udofia was GREAT to work with from first phone call regarding auto we saw on website - thur purchase. He provided Excellent Customer Service and addressed any issues we had during the purchase process. Eb is the Best Auto Sales Representative we have ever worked with. We would highly recommend Eb and Johnson Lexus.

Thank you for giving me the opportunity to tell you and everyone ​involved​ Johnson Lexus management ​about an extraordinary experi​ence I had recently with your staff. This was my first experience having my Lexus serviced and it was complicated by the fact that the battery would not take a charge. That necessitated arranging the towing from Fayetteville to Raleigh ... the scheduled service ... replacement of a recalled fuel pump ... and return towing to Fayetteville. Even with all these moving parts, the service provided from the first call I made to the service department and Robert Bradford ... to the thorough updating of the process by Andreas Stanisopoulos in the service department ... to the return of my car ... was impeccable. ​As business owners ourselves, my husband and I recognize how difficult and rare it is to have employees who have the initiative to go over and beyond standard service. Yet, every single employee at Johnson Lexus with whom we interacted was exceptional. Their knowledge and professionalism was without question, but it was in their warmth and authenticity and genuine caring that both Robert and Andreas excelled. I am a helicopter boss myself, always looking for the small thing in everyone's performance that can be improved in order to make our guest experience better. I can promise you that I could not find one thing that I would change in the performance of Robert or Andreas. I know that the prevailing opinion is that Enterprise Rentals and SAS have the very best training programs for customer service. I challenge that opinion. Whoever is training your Johnson Lexus staff is setting the highest standard from my experience. Thank you is not nearly enough, but thank you for a beautiful experience. Please pass my sincere gratitude on to Robert and Andreas.

George Castellanos the parts manager was amazing helped me pick out the correct floor covers for my car and also explained how they work. The service I received is worth the drive.

Just bought my first Lexus, and I’m elated every time I start it up! My Sales Consultant (Zack) was transparent about whatever I asked, treated me like VIP, and made this a very enjoyable, and smooth process! I love my Lexus IS200t and plan to continue doing business with Johnson Lexus of Raleigh for years to come!

Why would I pay full price when I have paid for convertible 4 years old Tim Cox. Don’t let someone trying to buy a 50K car and have 60K pre- approved walk next time for $1500 discount.

Rhodney was a fantastic salesman who went out of his way to find us the right car. He drove to Durham to pick up a car for us to test drive. And we bought it! The whole Johnson Lexus experience was top notch. There is a reason Lexus has the reputation that they have. Recommend the car and the dealer to anyone who will listen!

By far the most streamlined and professional car buying experience we have had. Lisa was fantastic and worked to locate the SUV we wanted in a very challenging car market.

My experience with Johnson Lexus of Raleigh was excellent! David Coleman was my sales associate and he was simply amazing. The car staff took with me speaks volumes. The staff was friendly and helpful in finding me just the right vehicle I was looking for. The sales manager Sergio made sure I got the best financing. I love my Lexus RX350 and excited to be a part of the Lexus family!

I absolutely love Johnson Lexus , I live in Charlotte,NC and plan trips to Raleigh just to have my Lexus serviced here. You will be treated like a VIP customer at Johnson by everyone on the staff and don’t hesitate to ask questions , they are really here to help. The service department is the best, when I’m ready to purchase a newer model Lexus, this will be my dealer of choice .

Johnson Lexus of Raleigh is a great dealership. I always have a wonderful and pleasant experience every time I am there. They really know how to make you feel welcomed and important. All of the staff are polite, friendly, and professional. I live in Fayetteville and it is always worth the drive. Keep up the excellent work and all of you definitely get 5 stars!!!

A little background about me first - I buy 3-4 new cars a year from a dealership. I spent 15 years working at new car dealerships, and still work in the car business. I like to think I know the ins/outs, the goods/bads, and generally what to expect. With that said - I was blown away yesterday with my purchase at Johnson Lexus. From my first contact through the website, the follow up phone calls, to finally heading there to complete the purchase, to even some post purchase concerns, the sales tandem of Jackson and Todd is simply unparalleled by anything I've ever experienced. I purchased an off-brand car from them (Audi), but was still treated like I was their #1 priority throughout the entire process. The car was better than described and the deal was basically a wholesale price with a retail experience. Post sale service, while minimal thus far, has FAR exceeded my expectations and it's very apparent that someone high up in the food chain here has very strict/professional guidelines as to what type of car they want their name on. And let's not forget the young lady (Megan) helping with insurance - extremely professional and proficient. And Brayden in finance got me in and out of the finance office quicker than I've ever imagined. The receptionist up front was extremely courteous and a joy to chat with, as was everyone else I encountered in this store. The next time I'm car shopping, which won't be long, my first look will be on this dealer groups website. If they don't have it, I'll ask if they can get it. They are well worth a look if you are in the market for something.

We own two Lexus. At Johnson Lexus of Raleigh, everyone there is very helpful, knowledgeable and friendly. The service is outstanding. Plus you can get a free loaner vehicle while yours is being repaired. From Chris who has been our service advisor since 2009, Craig and Michael who help you learn everything about your automobile. Service Manager Reggie and our wonderful salesperson. It is the only Lexus dealer around. People drive from the shores Myrtle Beach, South Carolina and Wilmington , North Carolina for service. In a few years we plan on moving to Myrtle Beach as well but we.plan on still making the trip to Johnson Lexus because they are family!

We recently purchased a used vehicle and was treated like we were purchasing a brand new vehicle. The sales staff and others were all very professional, courteous, and we'll dressed. The dealership was very clean and organized. Beings we had been working with our salesman the process of trading in and paperwork was very easy and quick. There was no last minute haggle on trade in or hidden fees. The vehicle was as clean and as advertised with no hidden issues. Overall a 5 star rating for this dealership and staff.

I had been searching for a used Ford Expedition for a few weeks and came across one at Johnson Lexus. I called the dealership Saturday evening and set up an appointment to test drive the following Monday. I arrived at the dealership and was assisted by David Coleman. The test drive went well and we sat down to discuss numbers. There was some back and forth, as always when buying a vehicle, but we settled on a price. I had secured my own financing, but the finance manager (Jenny) was able to get a matching offer from one of their lenders, which is what we decided on. The rest of the process went smoothly and David answered any questions we had and was conscientious of our time. We were not able to have the car detailed (although it already was in great condition), but we were told to come back another time and it would be taken care of. They also did not know the code for the keyless entry, but David has been working to get that information and has kept me updated on the process. Overall, this was the most hassle free experience I’ve had purchasing a vehicle and I would gladly return to this dealership again.

My wife and I have nothing but good things to say about Johnson Lexus of Raleigh. Our salesman Eb Eudofia was very knowledgeable and took the time to make sure that all of our questions were answered!!! We bought many cars but this buying experience was totally different, because of Mr. Eudofia. He did such a great job that I have him looking out for something specific I desire to buy. It was a no hassle, time saving and smooth process. We also must herald Mr. Dash Boye the financial rep....we were in and out in less than two hours from pulling into the dealership. Great buying atmosphere without the vulture mentality of many dealerships that I have visited. Awesome job by all involved in the buying process. World Class Service!!! 2017 Honda CRV Touring

My sales representative Dave Mehan was stellar! He was extremely knowledgeable and patient, making the process so easy. Dave went above and beyond. He’s genuine and trustworthy, never making me feel rushed or pressured. As a first time car buyer, he walked me through the entire process seamlessly and helped me make a well-informed decision. I can’t say enough good things about my experience with him and truly appreciate his help. It was a pleasure to work with him and the rest of the team. I will be recommending Johnson Lexus and specifically Dave to everyone!

I recently leased a car from Johnson Lexus. Having owned BMW, Infinity and other cars, I was accustomed to exemplary service from sales and service. This was the simplest most straightforward experience in car purchasing that I have ever experienced. Marcus Baldwin made each step of the process as near perfect as one would expect. Because of Johnson Lexus’ reputation, I gave them a chance to earn my business and they did. I spoke with other automotive retailers with fantastic reviews, but I haven’t any reservation in recommending Johnson Lexus and Marcus Baldwin in sales to anyone. These guys exceeded my every expectation. I will transact business with them in the future when the need arises and encourage you to do the same!

I am on my second car with Johnson Lexus of Raleigh. I've had the best customer service experience with their sales team and their wonderful service department. My sales representative, Marcus Baldwin, made sure I got the right car for the right price. He treated me like family and searched his whole inventory for the perfect vehicle. It's been one month later, and I still love my new car. Thanks, Johnson Lexus!!!!

My first time visiting and purchasing from this dealership and it was by far one of the best experience ever! Salesman Ed Udofia has completely won me over and will always be my personal salesman! He was neither pushy or intimidating like some salesman's can be. He made me feel very comfortable and he was extremely knowledgeable. I will definitely purchase from Ed again!

My experience with Johnson Lexus of Raleigh was excellent! I worked with Sergio and one of the business managers who walked me through the whole process from start to finish. Very helpful, informative and easy to work with. This was my first car purchase, but they were very understanding and patient with me. Overall, very great service, and I love my RX 350!

I just got a new to me Lexus and highly recommend this dealership and Todd Eyl in particular. He was very gracious when I was unsure of what vehicle I wanted and patiently went on about 10 test drives with me. Top notch service that you don't find everywhere... Definitely consider Todd and Johnson Lexus Raleigh for your next vehicle.

I recently purchased a used car here from out-of-state. The pricing was great, and the car was exactly as-advertised. My sales associate was Eb, and he did a fantastic job handling everything and even picked me up from the airport. The process was very smooth and low-pressure.

I give Johnson Lexus Of Raleigh 5 stars rating just purchase a ES 350 this weekend Ebenezer Udofia, my sales associate, accommodated my schedule and very helpful with get everything set up for me to test drive the vehicle for the weekend. I had a great experience working with him. Thank you Mr. Udofia for been patient, informative and so easy to work with. I also like to thank Eric Dahlgren for his help showing the technology that come with my new vehicle he was very knowledgeable and he did a awesome job.

Our car buying experience was absolutely amazing from start to finish! The entire team was professional, attentive, accommodating and warm. I especially liked their responsive communication and flexibility in the midst of adhering to COVID-19 ordinances. My family was made to feel like a part of the Johnson Lexus Raleigh Family, and I felt like my business was valued. This was my 3rd Lexus purchase, but 1st at this dealership, and I was in no way disappointed!

Johnson Lexus made our purchase the best car buying experience we've ever had. When one car we liked sold before we could visit the dealership, Sergio Escarcega found us another one that was even better for us. He stayed in contact with us and worked hard to make sure we got a great deal on our purchase. He was friendly, professional, and knowledgeable about Lexus vehicles. Everyone with whom we dealt with concerning our purchase was helpful and friendly. Rest assured, if we are ever in need of purchasing another SUV, we will visit Sergio and Johnson Lexus. We'd recommend them to everyone.

Rhondney Hunt was an absolute pleasure working with while purchasing a vehicle. He’s very knowledgeable in his field. I would hands down work with him again in the future. Appreciate your time my friend!

The service we received with our Lexus experience was fantastic. The salutations were outstanding! And our family was treated with exceptional warmth. We would like to give our sales person, Travis Howard a huge shout out, for being knowledgeable and having such great expertise of his job. Which I might add was done well. Thank you Lexus family! Elijah & Paula Jones.

I couldn’t have been more pleased with the outstanding customer service Zach provided at Johnson Lexus. Not only did he locate the car with the specifications I wanted when other local dealers were unable to obtain the car. He was able two get a better price as well. Couldn’t ask for anything better than that! I will definitely contact Zack at Johnson Lexus for my next car.

I had a great experience at Johnson Lexus when I purchased my new car. Even though it was a tough negation, Chris Sisneros did an amazing job and was extremely professional and understanding the entire time. I would highly recommend him when you visit this dealership.

A pleasant car buying experience from beginning to end! The staff is very friendly from the Internet Sales Manager, General Manager, Sales Person to the Finance Manager. I found my vehicle online. I live a hour and a half away from the dealership so I started the inquiry on line to get my questions answered regarding the vehicle I was interested in. Sergio was very helpful! I decided I wanted to see the vehicle and take it for a test drive. Rodney had the vehicle ready when I got there. I purchased my dream-mo-bile and could not have asked for better service and experience from Johnson Lexus of Raleigh. Thank you!

Top notch service received from Zach at Johnson Lexus. I had my 6 yr old daughter with me and he was so accommodating. I was able to purchase my car with ease and no pressure. It was a great experience. If you are in the Market for a new/used Lexus definitely go see Zach at Johnson Lexus.

The staff are courteous and very welcoming. They are very respectful of our time and what we are looking to accomplish. The professionalism of the staff is something we have found in every individual we have worked with at Johnson Lexus. We cannot say enough about how well we are treated. They are highly recommended for many reasons, however it’s the outstanding individuals who work at the dealership that are the reason we come to Johnson Lexus.

This was the best car buying experience I have ever had. Everyone was friendly, courteous, and respectful. Our salesman was knowledgeable about the vehicles. There was none of the high pressure I have experienced at other dealerships. I recommend them to anyone looking to buy a vehicle, new or used. The big red bow is a wonderful surprising touch, like icing on a cake.

Excellent service! The service advisor, Louis Hunt, did an outstanding job. He kept us in the loop and advised how this service would be done. He offered other services and explained each in detail. The delivery and pick up group advised us on the times that the pick up would be made and the delivery also. They were very prompt and on time each time. Always advised by text in advance of their arrival. I am really Impressed with the quality of service that we received from Johnson Lexus on this safety recall. I will definitely look at Johnson Lexus the next time that I am shopping for a new car.

Great service! The employees at Johnson made me feel comfortable and got me in and out of the dealership quickly. I utilized the pickup delivery option(for delivery only) as I don't live in raleigh but I was there on the day in question. The service was a 5-6 hour service so they provided me a loaner and they delivered my vehicle to my house(1.5 hours away) the next day. First rate dealer with top of the line employees and service. Thanks Johnson Lexus!

I have a great experience twice working with Gavin Sherk. I bought two ES 300h from this location and I must say that the dealership bends over backward to help you get the best value. From what I have observed they care to give every prospective customer / deal attention right from initial process till drive out. Despite having bought the same model twice they emphasized me to take advantage of new car orientation where their personnel took time to answer every question. Reason for buying twice? Transparency of service department.

Gave me a new ES350 loaner, filled my gas tank, and washed my car inside and out! I only went in for an airbag recall so I didn’t expect anything but a loaner. Johnson Lexus went above and beyond with the interior/exterior cleaning and filling up the gas tank for me, for no charge, couldn’t get any better.

Very happy with my purchase experience ay Johnson Lexus in Raleigh. Each person I dealt with was professional and courteous. My salesperson, Eb, made himself available to meet my schedule. Further, the price was right and then finally, the car was prepped very nicely. Thank you!

This is my second time owning a Lexus but my first time purchasing directly from Johnson Lexus of Raleigh. Although it was my first time purchasing through them, it was the best experience I could’ve asked for. Jeff K. and Todd E. we’re amazingly helpful and worked with me every step of the way to get me in the car that was FOR ME. Whether you’re purchasing a Lexus from Johnson Lexus or purchasing one of their many other cars on lot, O can attest for exceptional customer service you can expect to receive. Special thanks again to Todd and Jeff. I absolutely love my new Lexus and will be a lifelong customer! Lexus isn’t just a car, it’s a life experience!

Super nice! They go out of their way to make you feel like a valued patron. Roger our sales guy was very helpful, professional and communicated with me. Did what he could to make the experience great. The rest of the team there did a great job, respected that I was pressed for time and they delivered in a timely fashion. Love my vehicle and the entire experience. To be treated great and receive a great product definitely purchase or lease your vehicle here. Thank you to the entire Johnson Lexus team.

My wife and I were most fortunate to deal with Gavin Sherk. He was incredibly patient with us, took a great deal of time to educate us on the Lexus options, acquainted us with the numerous features of each model and helped lead us to the model that made the most sense for us. He then guided us through the options we wanted and also made some most helpful suggestions on a few additional options that he thought we ought to consider. There was never the slightest hint of pressure on his part. We have purchased 17 other cars during our marriage, and his style and patience were such a breath of fresh air. We made a decision of what we wanted. There was not a model in stock which met our specific specifications, so he researched the Lexus dealership network and found what we wanted at a dealer several hundred miles away. A deal was struck by Johnson with the other dealership, and a few days later the vehicle we wanted arrived in Raleigh. It was not driven but rather was shipped on a delivery truck. The car had 12 miles on it when we took ownership. We also traded in our car as part of the deal and received very generous terms. We were most pleased with the treatment we received and with the Lexus we drove away in. Mike Daniel

Rodney Hunt was a super salesmen not pushy always having our best interest in mind during our visit. Rodney was very knowledgeable and answered all our Lexus questions. My wife and I can only say we had a very positive experience buying our Lexus from Johnson Lexus Motors. Time was taken in showing us how to setup our Lexus and show us the operation and safety features. Closing out the sale went smoothly and all details were explained well. My wife and I cannot thank you enough. Respectfully Jerry

Fast and available service and ended up buy two on the same day

First time visiting Johnson Lexus for maintenance service. From beginning to end I was very impressed. The facility was clean and the staff was friendly and helpful. I had the pleasure of working with Scott P. He was so polite, friendly and professional. He explained the work being done to my vehicle and I didn’t feel like I was being given more charges than necessary. My experience was smooth and stress-free. They have several comfortable waiting areas to meet anyone needs. From tv, reading and business lounges with computers and printers. I chose the business lounge as I had some calls to make and needed to be on my laptop. I was given a private office to work in with a door. It was awesome! Coffee and snacks were unlimited while I waited patiently. Time flies when you’re comfortable. Thanks Johnson Lexus. I’ll definitely be a regular customer 😄

Monica, Kelly and my finance manager, Azza, were AMAZING!!! This all girls team made my experience very easy, friendly, quick, and I’d recommend them anytime! Shortest experience buying a car I’ve ever had and I’m so happy to still be a part of the Lexus family

I traveled out of state to purchase my new car from Johnson Lexus of Raleigh. Everything was ready when I arrived at the dealership. Ian Thompson provided excellent customer service and attention to detail. Craig Green also took time to explain the technology features in my new car. I am very pleased with my experience.

If you're in the market for a Lexus, visit this dealership and ask for Marcus Baldwin. I had my Lexus only 6 months when I was rear-ended and had $5K of damage. While the repairs were done exceptionally well, I don't want a car that has been in an accident. Yet, only having it 6 months, it would be difficult to trade it, etc. My friend, Marcus Baldwin, recently started working at this dealership. He and I have always shared a love of cars, particularly Lexus. He knows I've been wanting out of my car, so he ran numbers for me on the new UX (which I fell in love with when I was given it to drive while my car was being serviced). He ran A LOT of numbers trying to help me get the absolute best deal and not lose too much on the trade. I gave him a price point that I had to stay at and he was able to figure it all out with it only going slightly higher. Truly, it was magic he was working over there. After thinking it over several days, we went in and completed the transaction. From the minute we walked in to we drove off the lot, we were treated exceptionally well. So well in fact, my husband may go back Monday to get a Lexus for himself.

I have always received exceptional service at Johnson Lexus. Lewis, in the service department, went extremely beyond the norm to make sure I understood everything pertaining to the services I requested prior to services performed. He provided knowledge based on the services along with prices to make sure I understood, was comfortable, and in full agreement for the services that I needed. There were a few services that I chose not to have Johnson Lexus perform. Such services were covered free of charge through the provider of my tires. I never once felt obligated or pressured, by Lewis, to have the services I declined performed. Also, I was never pressured or recommended for any additional services. I have always received the utmost respect, appreciation, and service from every employee at Johnson Lexus. I highly recommend Johnson Lexus and Lexus in general. I will always be a Lexus owner because of the quality of vehicle, customer appreciation, and service provided by Johnson Lexus. I have always received a loaner vehicle to drive that has been delivered to Wilmington while my car is in for service. Each time my car returns, its clean inside and out, a full tank of gas, and drives better than when it left. Every experience has been beyond VIP treatment regardless of the age or type of Lexus I own. Thank you Johnson Lexus, Lewis in the service department, and Tim Lyons in sales. It's because of your gratitude and service that I will always be a loyal customer. Shelly Taylor Wilmington, NC

I'd give them 6 stars if it was possible. I've had service on a prior vehicle completed here in the past and this is the first vehicle I purchased here. Gavin, Justin and Azza were all extremely helpful with this car buying process. Gavin made sure we had exactly what my wife wanted, from color, interior and model. Justin helped the process along and Azza was very thorough with the contract making sure we understood everything. Everyone was friendly and polite, the dealership was very clean, and they even stayed late. Hat's off to the entire team.

I was very satisfied with my car buying experience at Johnson Lexus! My sales associate Brian Kirkwood, as well as Justin Larson in sales were both very nice and very professional and made sure I was pleased with my new car. I would definitely recommend this dealership to anyone!

I love everything about the Lexus place in Raleigh. From the time you drive up to the service area/entrance, you feel like you are at a special place receiving special treatment. As you drive up, someone is there to greet you and open your car door. You do not have to wonder what you are to do or where you are suppose to go. You are given the names of the people on staff that will be serving you. The place is beautiful, clean, and inviting. Beautiful , clean bathrooms, the neatest cafe area (free), and the most comfortable waiting rooms (two to choose from), are all there for the convenience of their customers. Everyone has been very nice to me and no one has made feel intimidated. Gavin Sherk sold me a car today. He has been kind, considerate, and very patient with me. He has always treated me like a special friend. My Lexus experience has been over the top.

The experience was very pleasant and professional. I did not wear a suit or dress up for the visit. I intentionally wore shorts and a tshirt. I was treated with respect and courtesy. The process from the beginning to the end has been a journey more than just a process. I was debating another competing vehicle brand but after the treatment and experience I don't have any regrets with leaving with a Lexus. You hear about the reputation and quality of a Lexus but to experience it is like living a real life fairy tale. Too good to be true but it really is that amazing and magical. I absolutely recommend getting your Lexus from Johnson Lexus in Raliegh.

Recently purchased 2016 Toyota Highlander from Johnson Lexus Pre Owned. Worked with Dave Mehan. He went out of his way to help me and my fiancé find the perfect vehicle for our family! Made sure we got the options we wanted in the price range we were looking for. Will be back when time to upgrade her car! Go see Dave if you want someone to really help you find the car you want!

I have never experienced such an easy, transparent and superb customer-focused car buying experience ever as I have with my recent purchase with Johnson Lexus. And this is my first Lexus after being a committed consumer of another major brand. I cannot provide enough words of affirmation of Johnson Lexus. I primarily purchased this vehicle due to rarely seen buying experience specifically with this dealership.

Travis made our experience one of a kind. We have never been treated so good buying a car. The 2020 GX 460 is amazing! When we saw the personal note in the car and the big red now we became overjoyed. It was worth the drive! Moses is also another phenomenal rep! Never been excited about a future oil change but can’t wait to return. We live over an hour away but it’s worth it!

After visiting other car dealers, I was so pleased to have met sales associate Rodney for my car purchase. He made things very simple and quick for me. He was very professional and knowledgeable about the Lexus product and services. Thank you, also to Mr. Brooks for helping me program my Lexus to best meet my individual needs. I enjoyed the cafe/lounge and the professional atmosphere. Thank you Johnson Lexus for making my car purchase and experience memorable.

Sales representative Travis Howard was outstanding...he contacted me before we arrived to view a certified RX 350 and answered all of our questions during the test drive. We were able to agree on a deal after a little back and forth we were thrilled. Bryant in the vehicle presentation area did a fantastic job telling us about the features of the SUV. It was probably our best vehicle purchase experience ever! I was very impressed with the team at Johnson Lexus in Raleigh.

Zack Gray was my salesman at Johnson of Lexus on capital Blvd. he was absolutely amazing he was upfront and honest the whole entire process and helped me pick the right and beat car that was clean thorough and had no issues since I was getting a used vehicle. He made the process simple and stress free. In this business it’s hard to find salesman with integrity but Zack Gray offers just that. It’s who he is. If you are looking to purchase please go and to Johnson of Lexus and ask for Zack!

I need 10 stars to mark for Chris Lawrence. He will get repeat business from me and my husband for our next Lexus and we live in Hampton He is fabulous, caring and about the business to be sure we got the car I wanted. I visited the local pressuring dealers. Chris is Refreshingly different and well worth the drive. He kept me posted and only sent me the cars that meant my bucket list. He did not “bother me with what he thought I should like as previous reps. I texted late at night sometimes with questions and he did not make me feel like a bother. He answered and called me as I worked through this hunt. Can go on but I hope you get the message. 10 is not a big enough scale. I am looking forward to our next Lexus purchase. Great experience.

This is my 4th purchase from Johnson Lexus of Raleigh. As before, the deal was very fair and easy to make. All personnel were highly professional, respectful of time, and focused solely on client satisfaction. A refreshing and noticeable difference from purchases made at other dealerships in the past.

Purchased 2017 certified vehicle from Travis Howard and best car buying experience ever. Travis was very professional showing me different options on ES350 and the one I liked was holding for another customer to purchase. Travis called me immediately when car was put back into inventory and we closed same day. There were 3 items that needed correction on the ES350 and all were handled to my satisfaction plus the car was washed and full tank of gas. If you are looking to buy a car Travis is the guy to see and will definitely handled my next transaction

“That was easy” I purchased my first Lexus in 2011. I purchased my second one in 2020. I didn’t give it a second thought to go and test drive any other brand of vehicles. Lexus delivers The style and features unique to my own sense. Steve Wentz and all the staff members at Lexus made my transition into my new car very easy from the get-go. If you’re looking for a smooth ride, try Johnson Lexus. Thank you, Shannon

Went in for my service that I have when I purchased my vehicle from them and also got my state inspection done as well. My service rep Scott Parrish was great. He went above and beyond for the service and care that he provided. He provided good explanation of what services will be provided and helped out with a good deal for a new set of tires that I needed to pass my state inspection. Overall I would say Johnson Lexus service department is better than its neighbors next door.

I had a very pleasant experience while shopping for a new Lexus at Johnson Lexus of Raleigh. Everyone was nice and made every attempt to satisfy our needs. This is especially true of our sales rep. Carlos Sang. Overall great experience and I will return to a GREAT company.

Johnson Lexus takes such good care of me! I’ve been going there at least 10 years. I recently bought out my lease. Easy transaction. Always friendly and reliable.

Johnson lexis was the best car dealership experience I’ve ever had. It was so well ocustrated it was like a symphony. Ian was great and non pressured. He was backed up by a great manager. I’ve found this so important. There first offer was far less than I would have offered. Less than jelly blue book or true car. It took that process out of car buying. I can’t give any better recommendation. This was opposed to infinity crossroads that told me they would not give me a dollar off a purchase and never discount any cars for a lease. While the salesman was nice the management was a...well you insert. Thanks again Ian and Johnson lexas. Your the best.

Excellent end to end experience with the entire team. No pressure tactics, no bait and switch, no games that make the car shopping process a headache. In addition, the Lexus vehicle is superb, which makes this five stars. Highly recommend Justin and team and will be referring friends and family. Great job!

This was the best buying experience I've had when purchasing a vehicle. Although it took 3 days to make our final decision, it could not have been better. We had the pleasure of working with Zack Gray, who is a PHENOMENAL sales professional! We had come to Johnson with our sights set on purchasing a new model ES 350. Zack was patient, personable, and extremely knowledgeable about the vehicle we were choosing. We made jokes and he laughed. We spoke about everyday life and he could relate. It was more like working with a relative than a sales person, as he had our best interest at heart. You do not find that often when buying a car. He thoroughly explained everything from A-Z, and I know he had to have shown us 30 ES's (We were uber picky about our color combo selection, and features that we wanted in the vehicle). If you ever decide to purchase a Lexus from Johnson Lexus of Raleigh, ask for Zack. He will not disappoint! Thank you Zack Gray and Johnson Lexus of Raleigh. We are very happy with our purchase!

My experience with my salesman was outstanding. Travis Howard was very professional & met all my expectations of a excellent sales person. He was very understanding and concerned about finding the best car for me. Its great to met a sales man that cares about your car buying experience. He went above & beyond what I expected. I have & I will continue to refer customers Travis & to Johnson Lexus for they will make sure that you leave satisfied & happy with your car buying experience!!!

Recently purchased a CPO and was very pleased with the deal, sales team, finance team, and all involved. It was a pleasant stress free transaction and I would definitely recommend this dealership to others. First class treatment and total package of choices of cars, competitive financing, and CPO benefits such as a service plan and warranty. I have no regrets and expect to be a repeat customer.

I bought a used car (not a Lexus) from Johnson Lexus. I talked to Todd and he was very helpful in getting me all the information I needed. I was from far north of NC and drove down to see and buy the car. I got a great price and also got good value for my trade in. After a few hours we we're back on the road home. Everything went fairly smooth. Everyone was polite and nice. Todd was also very nice to us. Thanks everyone at Johnson Lexus.

It is wonderful to know that great customer service still exists today! Johnson Lexus of Raleigh knows how to treat their customers and delivers best in class service. Highly recommend Scott in the Service Department and you won’t find a better more professional Salesman than Moses Norman!

I am usually not one to go online and write reviews about anything. But in this case I felt compelled to do so. I can't say enough about my experience with Johnson Lexus. I felt like everyone was there just to make me happy and feel special. Every person that I came in contact with was courteous and friendly. Zach Gray (our salesman) was genuine, personable, and it was clear he loves what he does. One of my best days yet was when I saw my Lexus with a big red bow on top!! And of course there was a special treat box in my trunk as a gift from Zach. Thank you and rest assured that I will not go anywhere else to purchase my vehicles. Best of both worlds........Awesome vehicles and awesome people.

Great car buying experience. I highly recommend this dealership. The staff were so professional and personable. I was so impressed with everyone I met. The staff went above and beyond to make sure I was comfortable, informed, and satisfied with the purchase of my new IS 350. I walked away 100% satisfied with every aspect of the car buying process. I look forward to coming back to get my car serviced.

Simply Amazing! My husband and I experienced the most pleasurable car-buying process of our long lives! Johnson Lexus actually made it a pleasant and joy-filled experience rather than one filled with stress. Thank you to Steven Wentz, Jimmie Coleman, and Bryant Brooks for sharing your knowledge and expertise in such a professional and amicable manner! I love my new Lexus!