Independent Financial N Cleveland Ave, Loveland

The staff here is always so friendly and helpful! I don’t go to any other locations because they always make me feel so welcome here. They get you in and out as quickly as they can and are always happy to help with all of my questions.

Out of all of the Locations in Loveland I only visit this one. The customer service is above and beyond, the other locations have a rude staff. I highly recommend banking here.

I have been a customer of this bank for 20 years and through two mergers. The quality of service has made the bank unusable. I have been stranded five times in foreign countries without ATM access and they are unable or unwilling the address the issue. Each time I have followed their directions and placed a travel alert on my account with the assurance that it will work and every time it doesn't, leaving me stranded without access to my funds. I am finally switching my accounts to another institution. I can't recommend them to anyone.

Love this bank. Always so respectful and will go above and beyond for their customers. Highly recommend.

The recent merger/expansion activity has taken its toll on efficiency and personal attentiveness. Compared to 20 years ago this is tough to accept. I delayed my review hoping the adjustments would smooth out. No way. Totally unacceptable errors in the Guaranty Bank System (such as cash deposits posted to the wrong accounts) continue. Some bigger organization will have to take over and make all the "glitches" disappear, My own experience with deposit mistakes since 11/15/02 include $100, $350, and $800, Are the Feds living in these facilities?

I opened an account here and everyone was so friendly the staff made it a quick and easy process. They’re ready to answer any of my questions and have had a great experience every time I need to go in!

We opened our business account at this location about a year ago and have been happy with the service the entire time. The only location that I go to in Loveland.

Wish I could give a better review. The branch and staff are very friendly for the most part. I opened my account with Home State 1 week prior to merger announcement. I too delayed my review, hoping things would improve. That said, many issues have come up since the transition. First, what it the world is going on with online banking??? It seems as though it is down 50% of the time I use it?? Please fix this issue. Also, the ATM's also seem to be offline 50% of the time, so I end up paying a ATM fee at another banks ATM. These issues never started popping up until the sign was changed. Please please PLEASE make some corrections. I'm trying to stay with you... but if things don't turn around I will be moving banks, and I'm sure I'm not the only one...

Website says and windows say drive thru open til 5:30 on weekdays! Go to make a deposit @ 5:07 with other care being waited on and was told “SORRY CLOSED @ 5”???? Do not have lobbies open now closing a half hour early!! I go to work @ 7 and get off around 5 sometimes later! When the HELL DO I GO TO THE BANK??

Our bank was bought out by independent. I am usually one to give things a chance. Well for the last month and half, I have had to call customer service every time I get paid and ask where is my paycheck. I called on Monday and was told it would be in there by Tuesday. Tomorrow will be Friday and it will be an entire week after my paycheck and still nothing! My husband and I live paycheck to paycheck. I am very frustrated at this point and when I get home I will be ending my services with you guys when I return home. I shouldn’t have to call and ask every time I get paid. This is unacceptable.