Heart O'Texas Federal CU S Fort Hood St, Killeen

Very poor customer service and rude staff. Try another bank.

I have been banking with HOTFCU for over 10 years. I started with the Killeen branch where Dave Demel was the manager. He was very helpful and attentive to all his customers and even his staff. Gave off more of a family vibe than business. He helped with tips of how to improve credit and qualify for bigger loans, but in the past year or or so, another branch manger has taken his place. Several times, I have seen customers have to wait while she cleans out her purse, puts on make up and eat food. I don’t even know her name cause she has not cared to meet current customers and truly dive into the lives of the people around her. Good thing the tellers are very nice and helpful to make up for her laissez-faire demeanor and the self centered attitude she puts off.

I never had problem with them. They are very nice.

Terrible bank terrible management all the employees that use to work there left, I've should've know 👎👎👎

IT'S MY BANK, FOR OVER 22 YEARS

Not customer friendly. If you have an authorized auto pay with your card and direct deposit prepare for disappointment. You won't get paid if your deposit lands on a holiday or weekend. If it does and you have an autopay, prepare for overdraft charges even if you haven't gotten paid. They won't refund the fees either. Also if you elect to not have courtesy pay, the payment won't go through BUT you will still be charged overdraft fees. If you get irritated or a smidge loud in the lobby, the loan manager will promptly shut her door. I'm done with dealing with this terrible excuse for a credit union. Sorry I live paycheck to paycheck but I shouldn't be treated like I haven't banked there for over 3 years.

I've been a customer since 2012. Great Credit Union. No complaints at all.

This is a racist place. Had very bad experience. I hate to give bad reviews but I couldn’t in this case.

Sorry window service. They take forever to attend customers