Green Title & Escrow Lakeside Hills Plz, Omaha

This was the buyer’s choice of title companies. I found them to be unprepared and unprofessional. There were numerous mistakes and my real estate agent and I spent a great deal of time correcting their errors. It seemed each document had at least one. The most amazing was the payoff on our mortgage going to the sellers mortgage holder. Ashley H. was unprepared dealing with an out-if-state seller during the pandemic. She kept insisting that we come to her Omaha office as a notary was required....from six states away....in a state on lock down. Although we kept repeating (at least 4 times) that we were out of state and on lock down, she could not grasp that and kept telling us if we couldn’t go to her office we needed to go to our local bank. Not only do we not have a local bank Ashley but banks in our sate are closed. At which point Ashley insisted we come into her office...from six states away....during a pandemic lock down. This irrational conversation with Ashley went on for 15 minutes until we hung up and called our agent who in 10 minutes had set up an appointment with a virtual notary. One would think Green Title would have had the capability to find the solution. They didn’t. I would never recommend this company. If you do use then, check the numbers carefully and repeatedly as they made many mistakes.

Never thought about reviewing an escrow company, but it was such a quick and smooth appointment for us, that we wanted to. Everyone was so professional, efficient, and friendly. Very prepared and closing was smooth.

Awesome title and escrow company to work with, Nate was super helpful and everything for our FSBO went so smoothly and took all the stress out of selling our home!

Green Title handles all of my personal closings and I refer my clients to them regularly and they do a wonderful job.

First the staff, Ashley was efficient and personable. There was not one question we asked that she could not answer. When we need this type of service again, we would return to Green Title & Escrow.

I worked with Gabriela Hernandez from Green Title & Escrow and she was fabulous to work with. Very detail-oriented, a great communicator, and super accessible. She went above and beyond and made sure I always understood the process and paperwork. She has a huge focus on customer service and that is truly important - especially when conducting a big life transaction like purchasing a home. Give them your business and you won't regret it - they will take really good care of you.

If I could rate this company less than 1 star I absolutely would. Michelle Stark was absolutely the rudest human I have ever worked with in the professional world. Her failure to get paperwork done in a reasonable timeline or even get it done period resulted in a failure to close on a house on time. She was nasty to everyone she spoke with at USAA, my lender. We drove 45 minutes to get to the office to sign papers, to arrive and have her and her company tell is the paperwork was not completed. When asked why she didn't inform us prior to the 45 minute commute she simply said she didn't have time. She didn't have time for a five minute phone call? However she reeked of cigarettes so clearly she had time to smoke within the last hour. I suggest you take your business anywhere else. If she can't find five minutes to make a phone call, I think you can find someone who will.

Waited until 2 days before closing to tell me I had to go hire a lawyer in order to clear a "cloud" over the title. The legal document they requested was not a real thing, something they just made up. Getting this wasn't possible in the timeframe, so in order to close on time, I was forced to let them hold on to a large portion of my proceeds until such non-existent legal documentation was produced. I had to go to court and convince a judge to sign paperwork that from a legal standpoint, made no sense whatsoever. The judge only signed it because they understood the predicament this title company put me in, and that if they didn't sign it, I would be bringing the title company to court and suing them for the money instead. The lawyers that work for this company must have failed law school several times, and their reading comprehension skills are marginal at best.

I have not worked with other other title companies. Therefore, I will not give over 4 stars. Overall my wife and I had good experience with Green Title.

Merrie Gusta and Melony Suntken are amazing at doing the title work and going over the closing documents with my clients.