Mutual 1st Federal F St, Omaha

I was in the process of getting a new car and was referred to Anthony. He was very professional, easy to talk to, and skilled. Anthony went above and beyond with providing excellent customer service. I do not know much about car loans, but Anthony eased my stress by taking care of things to make sure my needs were met. I felt very comfortable as a new customer and would highly recommend going to him.

Mutual 1st is the best financial institution in the Omaha area. Anthony is wonderful to work with and through his financial guidance and lending and debt consolidation options we have greatly improved our credit and long-term financial situation over the past couple years. Recently, we worked with Pam on our mortgage refinance. It was an easy and painless process - she kept up informed throughout and was great to work with. Also, no private bank can beat the checking and savings account benefits of a member-owned credit union.

Website needs alot of work. I have never had so much trouble with an account being locked up when I provided the correct informtion. Need to get with the program and do a code verification via phone. We would like to pay our bills instead of having to call! Drive through service is Fast and Friendly, no issues there.

My first and only account and I love this place! Debit card came super fast and Ive never had a single issue. I love the family feeling that I get whenever i come here. I had my sister get an account here and im so glad I found this credit union.

Thank you Joseph R. For your assistance in the purchase of my new vehicle you were very kind and helpful through the entire process

DO NOT USE THIS CREDIT UNION!!! I purchased a 2001 car, with less than 30K miles, from a local dealer and was able to secure financing through Mutual 1st. I had to get approval fast as to not let the vehicle slip through my fingers. The rate for the 48 month term was high, but my plan was to pay off the loan asap. I had to open an account in order to get the loan and put next to nothing in the account. I paid off the loan within the first 6 months. During this time, I had called the credit union twice for information on the loan only to be told they would call me back. Not once did I receive a return phone call. As for the very small balance of $9.80 I had in my account, I just recently received my statement from them showing 2 withdrawals for "INACT/DORM FEE", reducing my balance to ZERO. Today I tried to call and see where I'm required to maintain a balance or activity, only to wait on hold. As others have mentioned on their reviews, you hold forever and then the call hangs up! Well, I'm glad to be done with these guys and I won't be coming back...EVER!

The WORST service I’ve received in my life!!!! I am not from the area and seen on the website they were open until 1 and called and verified over the phone because I was driving from a city over 30 minutes out. I get here and a representative of the bank is conducting a bridal shower inside the bank which is super unprofessional and tells me to leave. I explain to her that a representative told me they were open until 1. At this point I realize there wasn’t much she could do as far as servicing me but she could have tried to sort out the disconnect from her and the website hours, maybe even apologize for the inconvenience it caused on me “the customer” who is innocent in of all this. Instead she threatens to call the cops on me after I was inconvenienced from the inaccurate information provided from the bank representative. Not only did I get treated with poor customer service but I was treated like I was a criminal. I’m serving in the Air Force at Offutt Afb and have never been more ashamed to serve for someone like her. I also had my two year son with me as she threatened me. I will be contacting everyone about this issue.

When I call a credit union I expect to talk to someone at the union not hear on every call that they have a high call volume and get put on hold to then be switched to a call center. The credit union takes forever to answer your questions on loans and you get the run around.

Holy cow if it is not one thing it is another. We have a camper loan through them and every time I have to call them I have to plan on at least 2 hours on HOLD! They NEVER return calls and you have to call them back! I CANNOT wait to refinance our loan to someone else!! DONT GO WITH THIS COMPANY. Horrible customer service!

Try to open an bank account for my 2 year old daughter. Bank officer was not very knokwledgeable and have to inquire with the branch manager twice before proceeding. The info provided by the Bank officer is different compared to info provided over the phone.