General Electric Credit Union (Fairfield) Dixie Hwy, Fairfield

I went to the Fairfield branch to wire funds to the Title Company for the purchase of my home. I arrived at 9 am and the transaction was date stamped at 9:26 am. At noon time I checked my account and the funds had not been transferred yet. I called the CU concerned that the funds had not been transferred. I was told they would be there by close of business, 6PM. My closing was scheduled for 5:30 pm so I was concerned, but was assured by the CU everything would be OK. The title company called at 3 pm stating they had not yet received the funds. So at 4 pm, I went back to the CU and spoke with the assistant Branch Mgr. I found out that the bank for the Title company had rejected the wire transfer because they had input the name of the bank as the owner of the account rather than the name of the Title company. Not sure how long the rejection sat at the CU waiting to be corrected before I arrived to get things straightened out. By 4:30 pm the assistant Branch Mgr assured me the funds had been correctly transferred. The title company called me at 4:45 to let me know they finally had the funds and were ready for the closing. This was very frustrating and aggravating that I basically had to make sure everyone was doing their job. So glad I did not get to the closing only to find out the funds had not been transferred and then have to reschedule everything for a new date. The icing on the cake was when I got home Friday evening and checked my account, there was a $20.00 wire transfer fee that I had not been told about. It was not itemized on my receipt for the wire transfer, no one told me there was a fee associated with a wire transfer. No additional receipt for the $20.00 charge was provided. They just took it from my account. Just one more bit of additional incompetence by the CU. Update 6/9/22 The CU reached out to me and apologized for the problems and removed the $20.00 fee. After this situation we went to the Reading Rd office to open a new account. The service we received at Reading Rd was outstanding. Top notch customer care. Based on the experience at Reading Rd, plus the apology and fee removal, my faith in the CU has been restored. Being a member for over 40 years I was afraid that the CU had grown too much and had become just another BIG BANK, and had considered the possibility I may need to find a new financial institution to do business with. I am happy to say that I am a member of the CU and that they take good care of their members. Thank you.

A year later and it's still 17+ min to answer the phone. You can rarely get anyone.. Products are good; customer service stinks. About ready to move my money. You can never get anyone on the phone. My hold time today already is 21:46 -- I think they would be reprimanded at McDonalds. Hire more people if you can't service what you have.

I have been a member of GE Credit Union for almost 50 years. They are without a doubt the best Credit Union you could ask for. They have helped me with car loans, Accounts for children, accounts for grandchildren and much, much more. They are always very friendly and help me with whatever I need. When they don't have the answers they find out and get back in touch with me. They have competitive interest rates on both savings and loans. I highly recommend GE Credit Union. I usually go to the Fairfield Branch Office because it is close to where I live. It doesn't matter which branch I go to, they are all the same.

I've been coming into this branch since it opened up and the staff has been nothing but spectacular. I have never had a problem that couldn't get solved. But Heather the branch manager she's marvellous! I wish everyone can be like her!! Not only is she a beauty when you walk in she's on top of things. The credit union picked the right one to run that office😁 I'm always recommending the credit union to my friends. Thanks for all you do Fairfield and for putting up with me🤣🤣

Extremely professional and kind! I’ve been a member since 1993! You will not be sorry! Better than a bank!

5 stars for Karen who assisted me with making a loan payment! It was my first time going into a branch to make a payment, and she answered all questions and was very helpful!!

👍Great customer services and respectful. I never had any issues with them more 8years. Loan and credit card low rates compare to the big Banks👍

G.E. credit union is the only place I will get a vehicle or motorcycle loan. (Although I did get a mfr. Special finance deal last year on a bike but it required perfect credit.) My next Mortgage will be through them as well. The Amplified high yield checking account is the way to go also.

It was the first financial institution that I visited when I moved to Fairfield. I came from Pennsylvania and was a credit union member there so I was already familiar with how they work. GECU didn't disappoint me. I would recommend them to anyone.

Great great bank for all my banking needs