Gem Pawnbrokers N Franklin St, Hempstead

I received some of the best customer service i ever had with Jordan. She was understanding and very helpful.

Angel was a prefect gentleman. He was helpful and fast with service. Excellent

Absolutely amazing fast and efficient, great pricing, they let you know on rather or not it is worth it to sell or keep item

Very kind and nice samara Hillary and Angel love this place

To whom it may concern I am writing this email to inform you about two of your employees. Both that are located in your Hempstead office. Their names are Lori manager and also Shae. I am letting you know that these fine ladies are very helpful, patient and Extremely polite. They helped me with my questions and took the time to explain everything that I needed to know. I really appreciate all their assistance and I GIVE THEM 5 STARS!! SINCERELY MRS. NANCY ROSE CROSBY

They were so understanding and i admire that they do their best to speak and understand Spanish. Lori and shamara are really enjoyable to speak to them and I would definitely come back and ask for them again. I highly recommend going there.

The Staff at GEM are amazing I'm a VIP member, and I'm treated with respect by the team of committed individuals, who ensure all my needs are met!!!! I enjoy that they go above and beyond. The members of GEM I solute you for a job well done!!! I personally solute Felix, whom I miss so much. God bless you!! And there's Janira, who who made me laugh ensured I'd be excited about all my expectations!, Then there's my Jordan, who ensured I'd be satisfied with my request!!!!, "What can I say"about this gentleman Chev, he went above beyond and then some, to ensure I would never be displeased with the outcome of the services provided. Laurie, you are the best simply, because you took the time to understand my needs, wants as a customer and provided happiness. Last, but not least Shamara, this Young Lady here is incredible also a Jordan 2 who somehow manage to ensure I make a purchase, unintentionally I may say of some sort of item. Diane, my phone pal who honored my request. The inventory oh my Gosh yes I am sold out. Magnificent inventory, with very reasonable prices. As a customer 5 stars isn't enough to explain a team this outstanding, and remarkable!!!!! Everyone deserves all the stars 🌟 in the universe!!!! Thank you again for the magnificent job you do. GEM team you are family to me, thank you for the daily sacrifice you all make and have made and will make during this Pandemic!!!

Fast, professional, friendly and convenient. Thanks

Shamara was very helpful to me. They give me top dollar whenever I come i appreciate the great service! Great Job!

Dylan and Lori are honestly the best people to work with. They are fair with prices and work with you snd are the most respectable people I has ever done with business with. I recommend for anyone who needs to sell items to see them.

My experience with gem Pawn Brokers has been a good one and a pleasant one. I especially want to mention employees who go out their way to work with a customer and make the experience painless. The employees in the Hempstead office not very professional and polite. A special thanks to Lori from the Hempstead office she is a great employee and deserves to be running her own store

The young lady was extremely good. Good choice in hiring her, I am serious, very professional, great tone, made the customer feel good. Thank you.

Well Dylan did a good job with me and Gloria help them out very well and I just want to say that this is a nice places and my first time being here and I wouldn't mind coming here again how much

Bought a gaming monitor on ebay from them! Came very well wrapped via FedEx and no issues! Thanks! Highly recommend them!

Shae and Lori are the best dealt with them on a personal matter for a family member, they worked very hard to accommodate me. Great place...great people!

Janira really showed me how and why my jewelry is worth what its worth. She made my first time so inviting and welcoming as if i was in somebodies home. i definitely recommend this place to all my friends and family.

Lori the manager and Shamara are excellent. They are very helpful I love the way they help you if you don't have it to pay they will give you extra time. very professional!!!

Felix is the best! made me feel like my stuff was safe and gave me a fair amount of money. It was a pleasure doing business here, and I will definitely be back

Liz and Hillary are very professional and efficient and I'm amazing with how they will work with you! Very clean store and they're so beautiful ❤

I felt like the lady that helped me went out of her way to be kind . Let’s face it if your in a pawn shop it’s cause times are tough . She was so pleasant I almost considered asking her out !!

Jackie Avila always assists me and NEVER gets annoyed when I email her often. She is just the BEST!! She’s polite, knowledgeable, friendly and demonstrates the highest quality of Customer Service. Jackie ROCKS!! Thank again for your STELLAR service 😀👍🏽 I have been a customer of GEM for many years and they are extremely trustworthy.

Fast, professional, friendly and convenient. Thanks

Highly recommend place to visit. the staff was extremely helpful and detailed each time I leave that place I leave with a smile. Manager Lori does a great job with the store. Shamara since day one has been helpful and informs me with everything I need to know. Thank you guys keep up the hard work.

Shamara, Lori, Jordan and Dylan give me the best service ever. All attention is always on my transaction and I always get the best dollar for my product. I recommend Gems to anyone. Outstanding customer service.

Dylan and Laurie are awesome! I would recommend them on any day of the week. They work with you on loan amounts and give you tips on how to keep your rating high. With the help of Dylan and Laurie the place is an easy 10 stars.

Very kind and nice samara Hillary and Angel love this place

Lori & Shae are the best! Very helpful and excellent customer service and they make you feel soo comfortable! I would recommend Gem to anyone if you need cash and have an emergency!

I am a small business owner and as everybody know things are a lot slower then usual but we have to hang Ford tough and proceed . Great staff fair people never any pressure , Lori actually calculated the best route for me to take in order to pay off my loan and get back my property .

Very professional environment with nice and helpful staff,they greet you and acknowledge you right away & always treat there customers very good , the manager Lady was very nice and helpful..I recommend them 100%

Great service. I went in and didn't have my tickets to get my laptop back that I pawned cause I desperately needed cash and Nina and Jordan were AMAZING. They helped me regardless and were so friendly. AMAZING STAFF AND SERVICE.

The manager Lori and Shae are wonderful to work with. You can see them smiling through there masks. A blessing to come do business with Gem.

Awsome place to go. These guys will not cheat you. Top notch!! So happy I went there. Got more than expected. Honest, and a pleasure to deal with. Highly recommend...🙂

My shopping experience at gem pawn was great. I found the tools I was looking for at a good price. Jordan and Dylan customer service was on point. There was hand sanitizer available for use, I felt happy and safely there once again.. Thank u Gem Pawn.

I can’t say enough about this place . Everyone is always friendly and professional. Came in today and Dylan and Lorie went above and beyond. Will always do business here

I’ve been coming to Gem pawn shop for years it’s really helped me get through some hard times. The professional and kindness of the employees is always a pleasure, Dylan helped me his amazing..

Thanks Gem Pawnbrokers, I appreciate you throughout years and today's customer service provided by Lori Quirk was none less than professional. Happy New Year to you !