GE Credit Union Bic Dr, Milford

I am not a member but my sister is (was) she had a loan account prior to suffering a massive stroke and being hospitalized in December. I came across a collection email where once her account balance had been depleted by her loan auto pay, they sent out collection notices. I PROACTIVELY reached out to the individual (Elsie Vrabel) via email. I explained the situation. She called my phone number which I provided via email, in my 1st call with her I could not believe the unprofessionalism. She kept calling me by my sister name as if she did not believe it was not her. I reiterated who I was and my sister medical state in being in a long term care facility , no empathy. She starts telling me my sister previous account history and interactions with the bank and that she is certain that if my sister could not work she is getting unemployment to pay. I explained she did not know what she was talking and about and I choose not to speak with her, and asked for her manager. She hung up on me. I called branch, they told who her manager name, I left him (Thomas Gerrity) a Vmail, no call back. She calls me a week later basically a repeat conversation, would not let me speak with manager asked why, told me my sister file is now in legal and she would be being served. I asked for her manager or legal representative she hung up. I will be filing a complaint with the National credit union Administration. Update: this Credit Union ultimately served my sister for the balance of her loan,$178. Yes, $178 while she was in a nursing home rehab. It cost them more in court fees to not show empathy. My sister ultimately passed away from her stroke. Never do business with this credit union.

I have been a member for years and have always had great customer service. I found that they have very competitive loan rates too.

I have always had good experiences with GE Credit Union! The staff is always friendly and helpful. Wouldn't take my business any where else.

I wish there was a option for zero stars the customer service here is disgusting !!! Absolutely no help at all people think they get to work for free here and apparently then taking time to look over my account inconvenient for them!

Worst place to have an account

Getting pre-approved for a mortgage loan was easy. After that, the mortgage manager officer, decided to start the whole process. After a couple months of going back and forth with the paper work, charging $400 for that, and when we thought we're in the clear, she called and said "we not going to loan the money because your credit is not good". That was waste of time and money. We should get those $400 back. Horrible experience. Can't wait to get out of there. Completely useless.

super unprofessional, does not care for their customers at all. never answer calls, always rude, and never know any answers to anything. if you're smart you wont bank here! save yourself the trouble

They do not care about their customers at all. Been using them for 5 years with a perfect history, one issue and they get extremely aggressive and unpleasant to deal with. Look into alternatives before using this company.

Website said open at 9 but they open at 12 🤔🤔🤔