Gateway Mortgage W Walnut St, Rogers

Kathy McClure at Gateway Mortgage was very consise and professional. She guided me every step of the way. This is my first Home Buying Experience and she helped me to understand the process every step of the way.

I went in to just speak with someone about a loan. Did not agree for them to run my credit since this was just a visit to see what types of things they offered. I gave them some personal info so they could get an idea of what area I might fall into. I decided against going with them, never agreed to pulling my credit. The very next day and months later, I have loan companies like quicken loans calling me daily. It has been a hassle.

I wished there was a negative star. My young son trying to by a house for first time. Can’t get any straight answers and never have time to set up a meeting when it is convenient for you. Never in my life have I seen a company treat a first time buyer so badly. Will not recommend to anyone. Wished we would have read the reviews before we got involved with Lisa and her Manager Kathy in Rogers office. They have nothing straight and have ruined house buying for this young boy. Beware.....

So, even though this company helped my wife and I get our house when we were having difficulties getting approved (which we are grateful for), it was NOT worth it. This is by far the worst company (of any industry or service in general) I have EVER dealt with! Their website is the worst, it won't let you make your payments, it will rarely actually let you log in, you can't get ahold of anyone, and by the time they actually allow you to make your payment/log in/get ahold of someone, it's too late and they start racking up the late fees. Then they'll charge you a fee just because they've charged you a fee! I have only had maybe 1 or 2 customer service representatives at the most that were actually helpful. Other than that, everything else has just been a complete hair pulling nightmare. If they can get these issues resolved like every other company has, then they would maybe actually be worth giving a try. Until then, STAY CLEAR AND BEWARE!

My husband and I got our home through Gateway, and they were great! Every person I've spoken with has been respectful and kind. Love working with Lisa and the group! Thanks for making the process simple for us.

I have had my mortagage with Gateway for almost three years. Every encounter I have had with Gateway at multiple offices has been the most horrible experience I have ever had. Every person I have encountered treats you like a dog, and talks to you like your an idiot. All doing this while saying I can't help you. I have seriously considered moving my mortgage elsewhere. Never in my life have seen such horriffic service. If you are considering Gateway for future loans, I would 100% consider going elsewere.

I just want to thank very hard dedication work. Helping my family have are first home!! Thanks. Jessica Rowe, and all the helping loan personnel. Thanks again. Your hard work. Gave us are dream !!

Lisa Summey is one of the sweetest and most caring person I know. If you’re looking for a home loan Lisa can and will take care of your needs!