Freedom Mortgage - Staunton N Coalter St, Staunton

OMG. Worse company EVER!!!!!!Avoid, Avoid, Avoid!!!! These have got to be the most incompetent people ever!!! I have a realtor assuming my loan and the process has been a total nightmare. For 2 weeks straight I have called everyday for the assumption package to be sent and instead I have been sent the same form asking for the 3rd party information. When I call they say the 3rd party has been added so what is the problem?????? Save yourself the headache and stay away from these people!!!!! I also emailed the CEO Stan Middleman and never heard back so it is obvious he could care less about customer satisfaction.

(Wish there was a choice for no stars) Mortgage servicing transferred here without my input. Each and everything I have experienced has been problematic starting with attempting to put in a strong password to access the website, - no non-standard characters allowed! Then they called to offer a refi. I asked for comparative quotes for different terms and was refused. Did the refi anyway. Worst experience ever. 2 months to refi the existing loan, same term, lower payment, higher LTV, better credit and longer employment with the same employers. Every time a different person called during the refi and asked me to prove who I was with the last 4 of my SSN. I refused. I never do that. UNAPOLOGETIC INCOMPETENCE. Lastly, just got an offer to 'simplify' payments where, if a pay a full month ahead, I am eligible to make multiple payments during a month and they don't credit the payment, they hold it - MY MONEY - until the 2nd payment is in and then credit it as if it was all paid as of the date of the 2nd payment. What an offer! AVOID THIS LENDER.