Flagstar Bank N Perry St, Pontiac

I went to Flagstar Bank because I recognize the great investments that your corporation has made into the people of Pontiac. I was pleasantly surprised at the warm greeting I got on a Saturday morning from the staff. I needed to open 2 accounts, a personal one and one for my late father's estate of which I am the administrator. Ms. Shemeka Randolph took care of all of my issues quickly and professionally. She explained the process and she even checked my credit score and offered to connect me with the mortgage representative who could give me advice on what to do to improve my score and meet my financial goals for the future. I would recommend your bank to anyone I know is looking for a financial institution who cares about people and works for them.

Waited 30 minutes to see a banker before the manager, Maria, finally came out to assist. Then she proceeded to help the guy she was clearly friends with, who was in line after me, and I was made to wait another 10 minutes while they spoke at length in Spanish. Extremely unprofessional. The guy at the counter, who has a British accent, was very nice and professional, though.

The ATM is down often and then because there's no other branches close by. You havr to drive out if your way to visit an ATM that's allows you to use your card there. Or, to drive to another branch that's resrea out of your way.

Friendly staff, only location around here.

Flagstar is a great bank! Natasha made opening my new account quik and easy. She was very knowledgeable and friendly and got me set up and on my way in no time.

Pros: Friendly staff, convenient location. Cons: Extremly slow wait times both inside and through drive thru, staff seemingly favors Mexican clients hence the reason majority of staff's first language is Spanish. I will not bank at this location anymore unfortunately.

Great Team that was very engaged. The team demonstrated a very strong desire to meet my financial needs.