First Savings Bank Clarksville E Lewis And Clark Pkwy, Clarksville

I’ve been with first savings since I turned 18. I feel as if every teller at all locations is very friendly and helpful. I also want to give props to Hillary. Anytime I’ve sent an email regarding my account she always gives me a call in less than an hour to fix the problem. Never a bad experience (:

This has been the absolute worst mortgage experience of my life. Every step of the way with FSB has been met with gross incompetence, and no one able to solve a problem. They did not post my first two payments, although they were cashing the checks. Now, they are threatening to institute their own insurance on the house when they clearly have the proper documentation, and also received it at closing. Never again with FSB.

I feel the need to warn you guys to never visit the Charlestown location my daughter was treated so badly by the branch manager Ryan fields! he lacks any human compassion and decency and is a horrible person

The people are so nice here unlike the Charlestown branch Ryan fields the branch manager may have the entire city fooled but not me! Avoid him and that location at all costs

Terrible Customer Service, go bank with someone else.

Worst Bank I Have Ever Been With. Tgis Bank Started Great Until Covid Struck and They Started Stealing Money Out of Peoples Accounts. They Have Stolen $1,150.00 From my Account In The Last Month Due To "Overdraft Fees" of Items Not Even On The Account. My Account Had $20.00 In It, I Got Charged $6.99 For Disney + and They Charged Me $35 Even Though I Still Had $13.01 In The Account Making my Account Negative $21.99, they then charged me another $35 because their fake overdraft charge marked me over. The. They charged an Additional $35 When that finalized. Then their auto transfer kicked in (They refused to remove the feature) and Charged me $35 again. Followed by yet another $35 when that also finalized. They they then took that money they transfered out of the account back into savings. They then Auto transferred again and charged me another $35 for charging when negative. That was only one instant where my account was Possitive $13.01 and they stole $210.00. I get Paid Thursday at Midnight, My Check was deposited and available by 1Am. Everything was fine, At 7:30am on Friday I Went Grocery Shopping with $360 In my account. I Spent $54. They removed my paycheck from the account. Charged $54, Then charged $35. Auto transfered and charged me another $35, Then finalized it and charged me another $35, and then redeposited my check in my account that was positive $360 now was Stolen $105 From My Account. This has been just recent since Covid while they are taking money from people and refusing to fix their issue. When called and brought up they refused to fix the issue saying its just how the system works when i threatened to have my Lawyer involved they said they could only return one overdraft charge of $35. This bank has gone downhill quick, i highly suggest nobody use them.

I just wanted to say a huge huge thank you to Cameron Jackson, Senior Closer for going above and beyond with getting a 911 purchase done for me when i was in a horrible position. It was greatly appreciated and i couldn't be more grateful. This is what a true partnership represents i don't ask for 911's often and do not abuse them but it's good to know someone cares about my buyers. Thank you Angie Lagrange, Kristy Gruss and Wells Constantine for you're help. Brian Lykins, V.P of Sales, Swan Financial

Its been 34 days since I sent in the payoff amount for my vehicle and still haven't received a title. When I call and ask they tell me that the person who used to work in the title dept quit over the summer, and they are having issues.

Every time I deposit money in the atm it never shows up as the right amount in my account, second time this has happened in less than a 2 month period ,this is at the clarksville location,this is unacceptable for a business that won't allow you inside, and not having longer hours due to covid-19,I might as well be putting my money in a wood chipper,thanks first savings bank.