First National Fleet & Lease Aurora Ave N, Seattle

The guy I was working with was nice but I called several times ahead to make sure I was approved and that I would come in and walk away with a car. They knew my down payment. They knew I had to pay to get there. Once I was there I was asked double the deposit I said I was able to do. Asked to spend cash and walk away with no car come back a week later and give another thousand dollars before actually having a car. I left, walked a mile down the road to Chuck Olson Kia and had my correct deposit approved for a less expensive 2019 car with only 7,000 miles. Would have wasted my whole day for nothing if I had not found the other dealership. Wouldn’t waste your time here. Picture listed below is the car I got from the other dealership.

We had been looking for a BMW for awhile and found one here for a great price. The car and purchase price were fine. However, the customer service is the reason for a two star review. Terrill seemed indifferent throughout the whole process. After purchasing we were told we would get it detailed and have a full tank of gas before we drove it off the lot. Upon getting there to pick it up there was food still in the car and a quarter tank. Terrill said he would go get it filled up for us. After waiting 40 minutes we got the car back and it still didn’t have a full tank. We didn’t feel like waiting any longer. But when my husband went in to tell him his response was, “I owe you”. So unsure what that means. If you are looking for a car that could be slightly cheaper than others this place will be great for you. Just taper your expectations when it comes to the customer service you will receive.

I worked with Tristin and he is an AWESOME guy! Literally less than 12 hours (I was as at work for most of that) he started the application process and paper work for me to get my dream car! Even after being shut down by other lenders this guy can see right through that and work with you to find your dream car. He works fast and efficiently and I would HIGHLY recommend you working with this guy to find your ride. I traded in my BMW for a Honda Si and man that car is just amazing so far. Thank you so much Tristan and all the other people who worked there it was such a cool and comfortable environment. And when I want another car I know exactly who I’m calling!

My " EXPERIENCE " with this dealership was outstanding. They treated me and my wife like family the professionalism of this dealership is top- notch. I recommend this dealership to anyone that needs a vehicle. you'll be treated with respect and kindness They go above and beyond to help you I am very grateful for First National Fleet thank you for service.

Tristan was great at helping me test out a few Jeeps until I found the best one for me. He was able to get me better financing than my pre-approved offer. The car buying process was quick and easy. Nice guy and great car salesman.

It was rocky at first. The person I was supposed to deal with wasn't there and the numbers we discussed weren't accurate. However, Kishawn helped me and got me a better deal in a better car that I wanted all along. He was patient and considerate of my wants n needs. I would recommend to others.

Awesome place, great professional team! They handled my account with ease and got us the car we wanted. Way to go Terrell Hall and Thomas Mulliner! You guys rock! Car buying made simple is at First National Auto...and to top it off Jack the financing man has a boat load of education for you.

Terrill and Kishan were very helpful and professional. Terrill answered all my questions and kept to his promise to get me out of the dealership before dark, which was very important as it was not a good neighborhood. They even filled up the gas tank! The overall experience was a good one.

My experience with this place was so awesome! Terrill and Kishan were so helpful and very knowledgeable about the vehicle I purchased from here and were super friendly and very professional. I came in and spent less than 2 hours here and left with my first car 🙂 I highly recommend this place to anyone looking for a vehicle and to definitely talk to one of these very nice gentlemen.

I got my 2013 JEEP Grand Cherokee here and had loads of problems. I was sold the Jeep with a few minor issues like the sunroof and stereo not working, the problem is I had to come in 3 times because they would only fix one thing at a time (failure to fill out the proper slip), they then had me delay my cross country move because they failed to order the stereo when I first put in the request. I ended up moving without the stereo (which they mailed me) and I then had to pay for the instillation out of pocket. I HAVE HAD THE JEEP FOR LESS THAN 6 MONTHS, and I'm finding out today they sold it to me WITH NO FLUID IN THE TRANSFER CASE. I had driven it across country with no idea, and has now caused major damage. My Jeep is completely out with a $3,400 repair in less than 6 months of driving it off this lot.

Elliot and Tristan helped me get the perfect car that I had no idea I was going to love so much a few months ago. They did everything in their power to make sure I was able to leave with what I wanted. Great teamwork! 👍🏽

OMG I am so happy and excited that I found first national auto ! They treated me so well and was more then willing to work with me even with my bad credit when everyone else was trying to give me a hard time . BIG THANKS TO THOMAS 😊 for helping me find the best car I’ve ever had he was SUPER NICE AND RESPECTFUL I feel he went above and beyond to help me ! I really do recommend anyone who is looking to buy a car to do business with them !!! THANKS AGAIN THOMAS ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I had the best experience with First National Auto and a car dealer named Elliott. he is a very thorough dealer he made sure I understood every aspect of the car I was purchasing .First National Auto is blessed to have a person like him in their ranks. I am very pleased with the vehicle I have and the experience I had with Elliot thank you First National Auto

I bought a car back in July. I was told my finance company wanted a car that would be reliable. I have put more money just keeping the car running than the car is worth. I am now stuck in a 25k loan when I only wanted a 10k car.

I worked with Tristan over this last weekend to purchase a car for the first time! He was FANTASTIC!! Not pushy, knows his stuff and very helpful for a first time car financing. Ask for him!!!

Just picked up a BMW go see Gokul he”ll make sure you get a great deal and the process very easy. Definitely pleased with this purchase.

They practice bait n switch. lot is run by bunch of swindlers and crooks. Very unprofessional service. Megans job is to get people in and will lie about car being present at the lot. Salesman will try to put you on another car. “bait n switch ” don’t waste your time here

Ran my credit multiple times after asking for them to not run my credit at all until I was set on a vehicle. Looked at a couple vehicles and left without purchasing. Would rate it 0 stars. Don’t waste your time here.

I felt like I was really with family no pressure .he was really nice thanks for assigning him to me ..God bless. Keep up the good work Terrill was awesome God speed

Great experience with Carlos, definitely went above and beyond!! Very happy I found this dealership. Highly recommend!

Tim and Thomas were very helpful and nice and got me on the car of my dreams please if you need a car I would recommend to go there for your cars

Super cool workers helped me get a car in the same day a little long but I understand the process it takes great prices

I worked with Gokul!! I had a really good experience. He assisted me with finding a good car in my price range, good condition, and made sure my experience was pleasant! I recommend these guys….

Helped me get into my dream car as a first time buyer and let my puppy come in. They also stayed up late to make sure I got the car and are going to deliver it to ellensberg with no fee. Leo was very helpful.

Bought a Toyota rav here that was a total lemon. I invested thousands of dollars into fixing it up and there is no end in sight. I was told the car I bought here had never been in an accident but when I took it to a mechanics they looked up the Vin number and found out it had been in TWO accidents and was considered totaled at one point. Really disheartening that people are scamming others to this degree.

Elliot, Tristan, and Erving made what seemed impossible, POSSIBLE. The diligence in getting me in the right vehicle was over the top excellent. I suggest anyone & everyone to reach out to FIRST NATIONAL AUTOS SEATTLE.

Don’t come here!!! They lie to get you in the door but don’t have the car they show on the website. I called spoke to Eduardo this morning before coming here and when I arrived the car was sold last night but I called this morning to double check!!! Also, there is No manager on site.

Terrill was an awesome guy sold me a bmw today!!! Definitely will recommend him to my friends!

I’m super stoked on how Leo recabarren approached me and made me feel welcomed and like family. Went into detail on everything I had questions on & most importantly found a car that was in my taste and price range. You guys should be very proud. Deserves a raise on dedication to company and customer’s satisfaction.

I really really wanted to give this dealership 5 stars, they get 2 on their customer service alone. Super nice and helpful, but I bought a 2012 Volkswagen tiguan se and the next day there was a huge leak causing transmission oil to pour out heavily, however they did make it right and sent a tow and had it repaired 2 days after. However a day after I picked it up from having that repaired the check engine light came on and now it has a turbo leak and the part alone costs 1500 to replace. It doesn't seem like the used vehicles are checked out very well before selling. I really wish I could have given them a better review

Update below this post I first made.Carlos F definitely has helped me out a lot and very helpful, respectful, polite etc I will definitely buy another car from him in the future. 🙌🏾 UPDATE 6/9/2021 Hello Carlos, I’ve been meaning to email you but I have not been able to for personal reasons. I am first little disappointed with my jeep that I bought from you through First National. You told me everything was checked out and ready to go. Furthermore, I even waited for the car because it needed to have one more thing replaced you also let me know the engine light came on so they were going to work on it which I appreciated the honesty. After that you called me and let me know my car is ready to be picked up. I asked if the AC worked as is there anything else I need to know about this car let me know that everything was good to go the AC works fine let me know everything else was checked out and clear. When I drove car home it was like I had no control and I pulled over a couple times. Thought maybe because it’s a big car I’m not use to etc so the following day I still felt like something was off so, I took it into a mechanic to get the Jeep checked so he told me I needed an alignment. I paid him $90 for the alignment and then the engine light came on and had him check car again. After that I was told car needed some parts changed took it in got those parts changed and when I went to use A/C I find out that the A/C doesn’t work but the heat does come on and keeps the car nice n warm. I go to a shop to recharge A/C because I’m thinking that’s what it needs but instead they tell me A/C parts are missing to be able to recharge the A/C and I will need to take Jeep to get those parts fix: these are the parts: ac compressor, ac lines, the pump, the ac radiator not sure of the right name it goes under the dashboard then I have to buy a new part where it has a button for the a/c. I have now made an appointment for that through dodge so they can give me a quote on how much all this is going to cost me. Another thing when I got my oil changed on Jeep they let me know jeep is leaking oil and that steering stabilizer is loose. All this in a matter of weeks from buying this jeep. Do you honestly think this is fair? I haven’t even had the car for a month and already came with so much damage that you and the company you work for didn’t disclose this information which is so wrong and having steering stabilizer loose/no alignment done on car could’ve caused an accident. I know car dealership always seem to hustle their customers or with hold information but it’s not right. I would like to know what First National is going to do about this to make it right? UPDATE 🔽 6/25/21 Jun 14 talked to Ahmed Zeghmi went over car problems and since I had a schedule appointment with Dodge in Yakima, Ahmed asked me to call him back after car got checked by Dodge. Appointment at Dodge was Jun 18, 2021. I called and text Ahmed to let him know what dodge said. Ahmed told me since I had file a complaint to Better Business Bureau that he could no longer help me. But that John Young- General Operations Director would be in contact with me if not this weekend at least by Monday I would hear back from him. Well today is Jun 25, 2021 11:12am and still I have not heard back from John Young or anyone else from First National Fleet. I even waited to call John Young and give him extra days to call because I know people can get busy. But, I did call him Jun 24th, 2021 and left him a voicemail and still have not heard back. As I am writing this….my Jeep is at the mechanics again getting checked on. All update as I go see if this company makes it right and see what can be solved.

I was not looking forward to the process of buying a new car. The staff made me me feel welcome and were able to find the car I needed And could comfortably afford. I m really happy with my purchase.. Its perfect. Thankyou Kyle you are awesome. Thankyou as well to the staff.

I got an amazing deal on my car that I literally would not have been able to get anywhere else! I truly felt like a priority and the staff were friendly and attentive to your car needs! My whole experience with First National was smooth and could not have been more pleased with my experience. I was able to purchase my dream car and I wouldn't have been able to do it without them. Definitely recommend! Thank you to everyone on the First National Team.

Had an excellent experience here. Everyone was super Welcoming . Carlos whom i worked with went above and beyond. Overall an exceptional auto dealer. Already recommended them to people ! Thank Youuuu !

Bought a car , battery died they fixed and other stuff i noticed. Thank you for stepping up and taking care of your customers.

Literally wasted my time, I told them my credit score/ history. They called me and called me claiming the had me a deal approved only to get me down there and waste my time. Slimy used car dealership!

Very skeptical about buying cars at dealerships especially with it being my first ever vehicle purchase. However, the staff here were very cordial and incredibly transparent people. No nonsense type of salesmen! My guy Thomas helped me with purchasing my smart car and I was in and out of the dealership. Highly recommend!

Leo, I highly recommend him to anyone that is in the market of buy a vehicle. He did everything possible to get my wife a new vehicle. He spent days working on getting us the perfect monthly payment and getting us the right lender. He was a very funny and outgoing person.

The service of the whole team is great, Gokul and Jack helped me through the whole process those guys make it so you don't have to worry about a thing Gokul even helped me to get the insurance, thing that I had no idea how to do, it was my first time buying a car and getting credit, they helped me to get the best option possible I was astonished with the car and the interest rate they got me. I'm really happy with the service really trustworthy people!

Carlos was a great help and was very polite, humorous, and was great at guiding me through buying my first car! Jack is a financial wizard! Beyond amazing and truly cared! He went above and beyond to make sure I was landing a good deal!

Stress-free, easy, and seamless experience. The team First National Fleet & Lease we’re welcoming and accommodating from the first time I reached out about a car. 3 guys, Paul, Terrell, and Jack helped me get into a sweet Audi A3. I never felt like I was being sold to and always felt comfortable that I knew what I was getting into. While test driving, the cars were cleaned and sanitized before I was handed the keys. I’m extremely happy with my experience with this dealership and would highly recommend to anyone looking for their next ride...during quarantine or any time in the future.

I had been searching for months for a Honda Hybrid. I found one online and it was close to perfect, yet almost 300 miles away. First National contacted me fairly quickly. Tristan Smith sealed the deal. When it comes to customer service-excellent. Detail oriented-excellent. He is patient, honest, and very respectful. He even set up delivery for a very good price. I will recommend and refer First National Fleet to anyone who will listen.

I had a great expirence with First National Autos in Seattle! Got me the car I wanted at a reasonable payment and worked with me to get the best trade in value possible. I would highly recommend to anyone looking for a used vehicle! Thomas helped with through the whole process and couldn't be happier. Thanks again!

In two days First National got us into our vehicle. The Staff is on point. I was greeted by sales person Kishan Nelson, who was Awesome to work with! I was treated like family. The process was very smooth and professional. We HIGHLY recommend anyone in the greater Seattle area looking to purchase a quality vehicle to strongly consider First National. They ROCK!!

I had a wonderful experience working with Tristan and Elliot! I walked in there terrified and worried I wasn’t going to walk out with the car I really wanted. They both pulled as many strings as they could to make it possible! I was a little stressed having my 3 year old daughter with me but these guys talked to her so kindly and listened to all her crazy stories she had to tell them! I wasn’t able to take the car home that day but Tristan brought down my vehicle the very next day so I wouldn’t have to make another trip up to Seattle! These guys are funny but very professional! I had a great time while I was there. I will be recommending first national fleet & lease to any of my friends and family that are looking into getting a new car! You guys rock thank you so much!

This place is awesome! Sales men are great and friendly, I loved their customer service and help to find what I was looking for in my new car and yes! I was easily approved for my car and was able to drive home with it the same day. Thank you First National team! I will be back for my next car

I bought a 2013 Dodge Avanger with them last year. The vehicle started overheating same day I bought it. They made a few attempts to fix it. But none lasted more than a month. After they realized that they are not able to fix the issues they refused to take responsibility. I also noticed that they charged me $1000 more than the advertised price for the vehicle. They caused me months of inability to work, unexpected expenses and a huge waste of time and many more. I already put two claims on them with the Attorney General Office also sued them in the Small Claims Court. They are more like a fraud organization than being a honest business. I’d rather throwing my money in garbage than doing business with them again. And I ll keep looking for the ways to get my money back. Don’t even come close to them ! A very huge of wasting money and time !

Had a awesome experience with the folks at the business. Would recommend them anytime to anyone I bought a 2017 Ford escape and Carlos and his team did a awesome job for me. They have my business for sure. Thanks to you all.

I’m a first time buyer here and let me say that “Gokul” and “Elliot” were amazing. They answered everything question. They even met us at the door on Time as scheduled. I appreciated their hard work on getting me both me and my mother a car! They do work with low credit! Great down to earth people 🙏🤝

Big big shout out to my guys Elliot, Tristan, and Erving over here at First National Autos, for helping me and going the extra mile to make sure i got into the best I could get and biggest bang for my buck! The guys here make you feel welcome and like family would recommend checking them out if you want the best deals I drove 200 miles and 3 hrs and walked away with a beauty come and check ‘‘em out !!

Elliot was great I didn't think I was going to get approved so easily but he worked hard and got me into my dream car that night! A 2017 Volvo S-90 definitely recommend coming in you won't be disappointed!

Totally awesome experience from start to finish. Tristan was great, and everyone else was really welcoming. Great auto dealer, highly recommended. I got a Subaru STI and love it. Thanks.

Absolutely fantastic place to buy a vehicle! Gokul and Terrill were fabulous and treated me like a friend! They were fast and informative and made sure all my questions were answered! They can essentially find you any car you want! Thank you both!

I was so thankful to have worked with a great gentleman named Gokul! He was very patient as my family and I test drove a few SUV’s . He helped us realize what was a good family car and what wasn’t . He didn’t try to get us to “just buy” a vehicle , he helped us find the right vehicle for my family ❤️ Gokul was beyond patient, he was sweet and offered lunch for us (my kids and I) & also got us Starbucks. This gentleman made our trip feel comfortable. Although the process of buying a car is long we had fun & we left full . Thank you for helping me out Gokul . Even with not the best credit he made buying a car possible! When you go here please check him out , matter of fact ask for him. I promise you won’t be disappointed. Also big shoutout to his coworker Carlos who kept my kids company and played basketball & soccer with them. Definitely 2 good men to come see .

I was tired of my old car and just went to look, I met Gokul and he made the whole process easy! Appraised my trade, and got me into the car I always wanted! I highly recommend asking for Gokul, because he gave me all the information I needed to make a educated decision!

I just want to say I had excellent service Kishan Nelson was amazing he helped me get a car that I really like I would definitely recommend going through him and thank you so much.

Called in to set an appointment to test drive. Fast forward 2 days later, and I bought my car! All of this was thanks to Leo--he was very thorough, he walked through everything, answered my questions, and made me very comfortable with my purchase. When I decided to follow through, the process was very quick and easy and I was able to drive it home!

Great experience with the workers there, very helpful and was able to find the car that was to my best fit for a great price! Would highly recommend this location for your next new car!

Elliot is the man! He and his team were able to get my approved WELL below my payment expectations, and with practically nothing down, on the exact car I wanted! Make sure this is your first stop when looking for a new ride, and ask for Elliot.

My time with this dealership was fantastic, it was such a pain free process from start to finish. Very professional, salesman and finance department.

Gokul made the car buying process super easy! Love my vehicle purchase. Highly recommend asking for him!!

Bought a nice Ford f150 here through a gentleman named Gokul. He let me test drive it, take it to the inspection and agreed to do minor repairs that my mechanic pointed out and suggested I ask them to fix. They also had a good variety of reasonably priced trucks that I was tempted to look at for comparison, but just went for the Ford since it was exactly what I had expected based on the description and was in great condition. Gokul and his finance guy helped me thoroughly and informatively through the whole process, not hesitating to answer all my questions. I had to call my insurance and bank to sort few things out and they were thoughtful and understanding, working with me through the whole process.

DONT DO IT. Found this vehicle on car gurus and my husband and I immediately sent a request to view it. We called and they confirmed it was available. We informed them we would be to their dealership around X Time because we had to drive about an hour to get there. They agreed to bring the vehicle down for us. When we got there we were told to go wait outside in the snow by the vehicle by someone who didn’t introduce himself to us. It was 20 degrees and I’m 31 weeks pregnant so I thought this was pretty unprofessional. While waiting outside in the snow the same man comes out and says that they actually just sold the vehicle to someone else. We ended up leaving after they tried to pressure us into looking at other vehicles out of our price range. Since leaving about two hours ago, the manager has reached out to my husband to try and get our business. This is a back alley dealership off aurora. Don’t get your hopes up on a vehicle actually being there when you arrive even if you call and verify.

Do not go here. This dealership is a joke and a waste of your time. I inquired about a car and asked if it was on the lot right then and if I could come see it. They said it was on the lot so I drove down to see it and when I got their they claimed that they had given it to someone else to use in the meantime. They had me sit down and get ready to finance a car that I never seen, test drove or even knew it existed. I said no thanks then walked out. 2 week later I inquired about the same car asked if it was available right then and if I could come see it in 20 minutes. They said yes it was there. 20 minutes later I arrived ready to test drive the car they said was there and they claimed I didn’t have an appointment? They made me sit on the couch and wait for them. I waited for 10 minutes because I saw that all the men were getting taken care of while I the only girl was being ignored. As soon as I walked out they followed me to the door and said are you here for the Chevrolet Trax (meaning they knew who I was all along and chose to ignore me) I said yes and they said oh we just gave it to someone else to use in the meantime. I walked away. Not only did they ignore me and pretend they didn’t know who I was, they didn’t even bother showing me any similar vehicles. Very disappointed and I would not buy here as it’s sketchy

Very nice place. First National has great cars. I got a Toyota Corolla. Will be sending my family. Gokul was a great sales person. Made the process very easy.

I bought a car in September 2020 and not once did they tell me that it had structural damage to it. I went to go trade it in and the Dealership literally told me it’s not able to get traded in due to it not being safe. Then I contacted first national fleet to see if they would trade it in and again they wouldn’t be able to help me. So now I’m out seeking legal help because I was sold an unsafe car that I transport my five kids in And they could not help me whatsoever. I would never recommend buying a car from them considering they never mentioned all the damage that was done to the vehicle before I bought it. I wish I can give them lower than one star but unfortunately Google won’t let me!

First National Autos was great! Great cars and great service! I came in for a 09 BMW 335i but I left with a 2013 BMW 335i! Great managers! Ask for Gokul and Carlos!

Awful. Frankly, they lied to me and wasted my time once a deal was reached. I strongly encourage all to do business anywhere else. By the way, I read the response from owner, and it's full of more lies so I need to address this: We actually had a deal; we were not "negotiating a deal" as the owner writes. The salesman I talked with expressly said we had a deal. We discussed the sale price of a car and agreed on it. The salesman actually used the words "we have a deal." I told him I would then go to the bank, get the money, and come in that morning to buy the car. He understood, said that would be fine, and agreed he'd see me. So I went to the bank, I got the money, and I drove to their lot. But when I was just a few blocks away, the salesman called me. He sheepishly told me he hoped I wasn't close. He said he called to say the deal was off, because he was driving the car to their other lot so show it to someone else. He knew he was breaking our agreement. Those are the actual, real facts, not the weird fantasy written by the owner. The owner response also says "it was explained to you that the vehicle is on the market until you come in and buy it" -- and this is another lie. Actually, it's pretty clear why he writes this lie -- he wants everyone reading this to trust him so he can take your money for whatever he's selling. Of the car I was buying, the owner also writes "it sold before you had the opportunity to make it in." And this is ANOTHER lie. In fact, after they broke our agreement, and a day or so after I wrote this review, their car apparently didn't sell to another person, so after they blew off the deal we had, they called me back AGAIN to try to sell it to me again. Wow. These people are liars desperate to hide the truth of their lying, deceptive ways all so they can make money off you. They cannot be trusted. Do you want to take a chance spending your hard-earned money buying an "AS IS" car that may end up a lemon? Do you want to rely on what these people tell you when their only true interest is their own profit? You can tell these people lie if their lips are moving...stay away.

Amazing service!! Sourced my dream car, messaged, they contacted me back first thing the next morning, helped me arrange an independent inspection of the car and work with my bank to finalize financing, had all paperwork ready for arrival (pending test drive) and had me in/out within 90 minutes - and everything done in a single day! They are humble and honest - and do not align to typical dealer ethics. Proud to have purchased here - thank y'all!!

I would give this dealership less then 1 star. The check engine light came on before we even made it home. I called the dealership and informed them, they said if we would have paid more for the car they could have tried to help us. The dealer also said “it is actually not illegal to clear a check engine light before selling”. This is the worst service I’ve had, got a new family car home that I couldn’t even drive and had to pay more money for to drive. The car only had 36,000 miles on it. I feel cheated. It’s called fraudulent concealment and it is illegal. Many states will allow punitive damages. The dealership should consider themselves lucky that the problem was discovered before it caused any personal injuries. General practice lawyer, Paul e knost

I was referred by a friend. I submitted my request online and received a call back from Megan. She was pleasant and encouraging, but she did not pressure me. Once I was ready to buy a car, I was greeted by Megan who introduced me to Paul, who brokered my sale I was insecure about my credit, but Paul made me feel comfortable and found me the car I wanted. From there I had the pleasure of meeting Jack who worked out my final financing. I was concerned because my credit score was low. He was honest and forthcoming. We were able to work out a payment plan with options to refinance after I made 6 months on time payments. It’s only been a week, but my score has already increased by 54 points! I highly recommend First National Fleet to all people great or not so great credit.

Vehicle was ready when I arrived. Process was efficient. I didn’t like that I found out after the purchase there was only one key fob, two seems standard. I also feel like they brushed over structural damage to the car during the purchase process rather than during the test drive.

Kishan and Paul at the First National Autos in Seattle on Aurora are the best! Kishan listened to what I wanted vs. what I needed and helped me find an appropriate vehicle on my priorities without pressuring me - I felt comfortable during this process. Paul and the others in financing helped me find a lender who approved me for a really great interest rate on the spot after the other banks were closed. I had a great experience and recommend checking them out!

I purchased a car from “ Carlos “ January of this year & now it’s August & I have a lemon! When I purchased the car I was told everything was fine on it , I test drove it around the corner, even over the speed limit to make sure it would get up & go. He sold me a car with a rusty catalytic converter, it had a cover on it at first where you couldn’t even see it but, it went out as I was going to work & it’s never been the same. We took it to get it welded & about two months after the ABS light comes on & brakes squeak load when you hit the brakes. Also for the past 3 days the battery light has came on & we took the battery to be checked before purchasing a new one & was told the battery was fine. I honestly think the men here take advantage of women that come alone to inquire about a car. & I would not recommend anyone going here ! This would be my last time ever purchasing a car from First National Autos !! Thanks a lot. I just found out this car has a bad alternator!

Had an exceptional experience with First National Fleet. Leo was a pleasure to work with, they stayed open late to help us make our dream car a reality! Would come back in a heartbeat! Thank you Leo for all of your hard work and help with this car purchase.

Leo was so great and friendly and very understanding of all situations and questions asked about buying a used car. 10/10 customer service! Wonderful guy and very caring and genuine when it comes to advice and tips to cars as well! You should give him a raise!

Tristan is the worst car sales men ever. I’ve tried numerous times to get a hold of him via text/call and no answers. The day he wants to answer my calls I call him out on it and he says they’ve been busy. Mind you I’ve already gave this company X amount of money n still I get a we’ve been busy. Moral of the story is don’t buy a car from Tristan

It was Leo's exceptional customer service that brought me to this dealership and I thank him for that! Anytime I go to a dealership I always feel like they got over on me... :) and I always second guessed my purchase... The stress of the corporate environment that most dealerships exude is overwhelming to say the least.. At National General Auto I felt like I could be me. Leo made me feel like a close friend rather than a potential customer. I didn't have to pretend like I was just looking so I wouldn't be pressured. Leo is an absolute asset to this company. He was honest and fought to get me what I was looking for. I walked away with the car I've been wanting for years! I want to thank all of the staff there for creating such a friendly and family like environment. And of course a big thanks to the lenders who made this possible.

I just purchased my first car from a dealership here. I was nervous that a dealer would pressure me into buying a car right away, but that was not my experience. This was a huge relief for me personally. We worked with Gokul, he was personable and patient. I love my new car 👍

This was my first car purchase and I was pretty nervous coming in. Everyone was very welcoming and gave me lots of information and guided me to everything I needed to know. The test drive went great and they gave me the car facts for the car I was looking atm everything turned out great and they gave me a great deal on the car I decided to take home. Now I'm driving it home completely satisfied!

Pretty unsatisfied with my buying experience, although happy with the car. My AWD Outback had tire treads that didn't match and I later found the SIZE of the tires didn't match either, which could cause serious mechanical issues (transmission failure) and presents a safety concern. 2 of the tires were the wrong size for the car. This is really a basic principle of AWD vehicles. No warranties on purchases and they refused to fix the issue at the dealership because I "got a great deal"-which is still mostly true, it was a deal, even with 1000 worth of work needed as soon as I bought it. Ended up getting a call back, asking if they could do anything to rectify issue. I advised I already fixed it and bought 4 new tires and paid for an alignment and oil change. No solution was offered but they advised they thought the review wasn't fair and requested it be updated/removed.