First National Bank Lititz Pike, Lancaster

Super rude customer service. A cashier at a local grocery store can give a better service. This bank is a disaster. Everyone has an attitude. All what I asked was a deposit and then I asked for some change in quarters (I was super nice to her). she was like "IS THERE ANYTHING ELSE?? BECAUSE I COULD DO ALL OF THAT AT ONCE!!" I immediately took my money and left. There was no one in the branch except me as a customer. They had full staff working behind the counter. This happened right in front of the branch manager who could not care less. So sad to see this is happening at a bank who claim serving the community! You are far behind serving Lancaster, you don't even deserve being in this great community.

Debbie and her team go above and beyond. They take care of their smaller customers just as well as their large banking clients. I have used many banks for business and personal accounts over the year and never had such personal attention. I can contribute part of my success to this relationship.

Women at the front desk ( blonde hair ) was very rude. She made it seem like it was a problem to take care of me & get what I need . People like this shouldn't be hired at a bank or anywhere. Terrible experience.

This place will rob you blind. Stay away.

Thief doesn't accept the overdraft protection that if you are not signed the transaction should be declined. For 40 cent I got 37 dollar charges. I told them I didn't opt in to cover my overdraft they said it's my responsibility to know what I have and what I should spend. In 2010 there was a new law to cover people from these thief banks. To not charge customers unless they sign to cover them. But this bank doesn't accept this law by federal reverse The overdraft protection law stops banks from automatically enrolling customers in overdraft coverage. ... Banks usually charge a fee of around $35 for each of these transactions. In 2010, the Federal Reserve declared that by default a bank must reject transactions if an account lacks sufficient funds

I dealt with a huge headache of a situation due to an error from my Pay Pal account that was linked with my First National Bank account. I have nothing but high praise for the customer service I received. Khalique and Jennifer were both very helpful in rectifying the situation when Pay Pal wanted nothing more than to read me a script from their "customer service department."

I was absolutely shocked at the level of incompetence and ignorance that I was treated with from the moment I walked in the door I travel the country for a living use 6 other banks went in to start my daughter a savings account they were rude and insulting to me the entire time including the bank manager arguing with me over what her employee was allowed to do and wasn't as far as approving an account to be started I have never been treated so poorly by a financial institution I literally took my money and information off of the counter and walked out