First Interstate Bank N Creek Dr, Rapid City

i have been on hold for over an hour on 3 separate occasions and STILL have NOT spoken to a real person. also their hold music/automated apologies are the most annoying thing i’ve ever had to endure.

Been with FIB since 2008 and only within the last couple years has the customer service gone to hell. When calling in we have tried talking to other people but the 2 specific employees that must be 'answer phone people' have been difficult to talk to. Other issues have started to come up only in the last year that my wife and I never had before, not much has changed at our end but FIB new policies and guidelines have been not easy to work with for our personal banking needs. Sorry to say that not one single higher up representative of this bank has been able to address any of our questions or concerns in a reasonable or satisfying way. The only thing we could do was close accounts and leave.

So the People Like First Interstate Bank in the 2010s.

Absolutely the most ridiculous bank I have ever dealt with. Seriously, quibbling over whether Mr Fakename E Fakey (not the actual name in question) was the same as Mr Fakename Eliza Fakey, despite the SSN being identical. 2 hours, and I left finally because the level of incompetence was worse than standing outside in 15 degree weather with -5 wind-chill. I wonder if they're really that by the book, or were trying to buy time to fix a screw up on the account. Now I remember why I closed my business accounts with them.

BRAND NEW BUILDING ! 847 N. Creek Drive

Great people! Really good bank for Small business, the way banking should be!