First Convenience Bank Trimmier Rd, Killeen

I'm not even a customer yet and I have already had a bad experience. First impressions are super important. I recently started up my first business and am in the midst of paperwork and understanding how everything works. I stopped in to talk with someone to discuss business banking. Such as what possible differences are there between personal and business accounts with them, what is expected out of said business and wanted to talk to someone to get the lay of the land considering I have never done this before. The greeter was super nice and managed to get me into an office, however the lady that came over and discussed this with me seemed like I was bothering her with questions. Didn't seem to want to understand where I was coming from. Continuously pointed at a brochure regarding business banking. Essentially passing me off claiming all the info is on that brochure. That's not always the case. How am I suppose to potentially bank with you if you don't want to give me the time of day. Nothing is more disrespectful than passing someone off when they have a genuine concern, interest with your company.

Not only will they refuse to remove OD fees from an unauthorized transaction, me being too poor is apparently too hard on this bank and CHARGE ME A NEGATIVE ACCOUNT BALANCE FEE. DO NOT BANK HERE DO NOT BANK HERE I REPEAT DO NOT BANK HERE. They claim to put customers first, it's their motto. That's a lie. When you call them the automated voice says they are happy to help with out financial needs. That's a lie. I try to call their resolution dispute center to see why they wont revoke OD fees and GEE GOLLY WHIZ EVERY TIME I CALL THE RESOLUTION CENTER CANT ANSWER AND THE NUMBER THEY GAVE ME GOES NOWHERE HMMM HMM this is a very scammy bank, their employees are in on it, I'm sure there are policies that say to never revoke OD fees, but this takes the cake. They are as bad as Wells Fargo, and after 4 years banking with them I'm done. I AM SO DONNE WITH THIS SCAMMY BANK I HAVE NEVER FELT MORE DEHUMANIZED THAN WITH THEM

Horrible service. They don’t know how to count money. I been sitting in the drive through for 1 hour and a half because they messed up my check. They gave me less then my check back. Once I told them they messed up I ended up staying there for 40 more minutes. Lol crazy! Definitely changing banks.

I don’t understand why 1st national bank had this huge cornerstone “headquarters” built, if on a Saturday I’m still being directed to Walmart to make a coin deposit. This is all because the lobby is closed on Saturday.

The call volume is long and if you get someone they will ask for your phone number in case call drops, knowing they’re not going to call back and the have the nerve to put you back in que, yes I’m leaving the poor customer service bank.