First Command Skibo Rd, Fayetteville

Hi Tetra. Thank you so much for posting your review and your incredibly kind words. It really does mean a lot to hear about the success of clients like you. That being said, we're always looking for ways to make our service even better, so if there's anything else we can do to help, please don't hesitate to let us know. Thanks again for your amazing review and looking forward to seeing you in person soon!

Thank you for taking the time to share your experience. We believe in putting our clients first and do not focus on the sale of life insurance or any specific type of financial product. Our Advisors offer products and services in the context of a comprehensive financial plan. We coach our clients to become financially disciplined and confident in their pursuit of financial security. Our client-first approach to insurance is key to our commitment to follow the highest ethical standards and best practices of the financial services industry. Thank you for sharing your perspective. We believe in always putting our clients first and do not focus on the sale of any specific type of financial product. Our Advisors offer products and services in the context of a comprehensive financial plan. For life insurance, our Advisors and employees study client needs, assets and any coverage already in place. If they find gaps in coverage, they will propose a solution. Term life insurance is a cost-effective option used to cover temporary needs. Permanent insurance products, such as whole life, offer lifetime protection for permanent needs. With this comprehensive approach, we maintain a culture that reflects the highest ethical standards and best practices of the financial services industry.

Hi Bob. Thanks so much for posting your review. We're sorry to hear that you're unhappy with one of our advisors. We pride ourselves on offering products and services that we believe are best suited for our clients. In fact, we hold ourselves to a fiduciary standard in all of our client relationships. That means we have an obligation to always put our clients’ interests first when providing advice and financial recommendations. We'd love to discuss your concerns and how we can serve you better. Thanks again for your review and hope to hear from you soon.

Hi Cheryl. Thanks so much for taking the time to post your review. We really do appreciate it.

Hi Johnny. Thank you for taking the time to post your review. We're sorry to hear that you're unhappy working with us and we really do appreciate you bringing this to our attention. In regards to your feedback, it’s really disappointing to hear that you think we use “double talk” or “trust me” language. That’s not what we’re about at First Command. In fact, we always strive to be upfront, honest, and offer recommendations that put our clients' interests ahead of our own. We want to look into this further for you and make it right and we're going to try and reach out to you directly to get the situation resolved. Thanks so much for bringing this up and we looking forward to chatting with you soon.

At First Command, we are committed to providing quality, face-to-face financial coaching. Our Advisors always put our clients first and offer products and services in the context of a comprehensive financial plan. The result is a culture that reflects the highest ethical standards and best practices of the financial services industry. We are committed to providing the best possible service to our clients. A representative from your local office will follow up with you directly to address your concerns. Thank you for the opportunity to serve you.

Hi Gary. Thanks for taking time out of your day to leave us a review. Our sincere apologies that you were unhappy with our services. In regards to your comment, we are held to a fiduciary standard, so we have an obligation to put our clients' best interests first. We take pride in helping our clients choose products that are suitable for them and keeping our fees competitive. We're always open to hear feedback and will take this into consideration. If there's anything else we can do to improve your experience, please feel free to chat with us. Thanks again! Hope to hear back from you soon.

Hi Mike. Thanks for leaving us a review. We're sorry to hear that you're not happy with our fee structure. We hold ourselves to a fiduciary standard in all of our client relationships. That means we have an obligation to always put our clients’ interests first. We believe our fees are competitive and our clients find value in our products and services. With all that in mind, we'd love to discuss your concerns and how we can serve you better. Thanks again for your review and hope to hear from you soon.