First Choice Auto Finance Woodville Rd, Toledo

They were very nice. I love my car. Knockin on wood, only cause im supersticious🔮✨🧘🏻‍♀️ Only thing im hoping is that I can go in and make my monthly payments with cash? Does it have to be paid online?

My friend purchased a vehicle March 3,2022 which turned out to be a disappointment. He submitted a review and I read your response which was far from the truth because I myself attempted to talk with you but unfortunately the call was terminated by your staff as I was only asking for help and understanding concerning the situation. Mr. Mickles was told he had to pay for the vehicle to be towed back to you. All fumds had already been exhausted for a tow to the shop and for parts and labor. He was then told that if you towed it that would be considered a repossession. Keep in mind the car lasted for two weeks and in order to get another car another down payment would be needed.As I tried explaining to the gentleman, he was only asking to swap for another car though it was as is I was hung up on. NO calls were received from you. So the response to the review was inaccurate.

Well, I’m thinking of purchasing a vehicle through this company but I have a hard time trusting them.. Don’t kno why but they’ll lie about how long a car has been on the lot and they’ve asked if I’m okay with the down payment just to tell me there’s no negotiating it. ( unprofessional ) Cars may have mechanical issues upon purchase.

Man I bought 2 cars from here and they work great and I would tell everybody I know to come here and get a car. Great people great service. Talk to Ahmed or Ray they will get you together..

I came back and bought another car because i had no problems with my first car from here very great experience

Ahmed was very helpful and referred me to the best cars he cared very much about the safety of the car i was going to get because I'm 16 and it is my first car

My friend and I have bought 2 cars from this "establishment" if you want to call it that. Both cars have crapped out on us during the winter and leaving us stranded and on top of that. Even after an accident with the first vehicle that wasn't our fault nade us pay for the rest of it. If I could rate this "place" with zero stars I would. I don't recommend this place I'd they won't take care of the cars on the lot.

I just purchased my second car, and I couldn't be more happier! I absolutely love it! Lindsey was so nice and helpful. She had set me up with a great payment plan, that worked out perfectly for me! Thank you first choice!!! 🤘

Purchasing a used car can be a daunting task, but these guys put me at ease. I saw what I wanted and was out with my vehicle in a few minutes. The financing was simple and straightforward. A few days after my purchase I had a mechanical issue. TheFirst Choice team responded and exceeded my expectations. I'm a highly satisfied customer 👍🏾 Thx Ahmed!

This place is amazing Ahamd and Courtney amazing. So honest proffesio Nan and they care about the customer stayed after closing to get us in a car today

Great car great service go see Vanessa she will get you together!

I guess one way to try to sell somebody a car is to try to make people get into accidents. Tell your mechanics to park somewhere else besides blocking one of the side streets with parking in the road.

iF I COULD GIVE THIS PLACE ZERO STARS I WOULD dont waste youre money!! This place is a SCAM!!!! They sold me a 2011 chevy equinox knowing this car’s engine was blown and the worst part is they have done nothing to try and rectify the situation stop wasting your money here theres better buy here pay here go to Joes Auto or Nationwide this place will not be getting 8k$ for a car that got me stranded the first few days i bought it. And their warranty is a scam too because nobody heard of them!!!!!!!! Im a single mom that spent 2200$ with this place hoping they were reputable because i was in dire need but this was a huge lesson learned and life setback thanks first choice auto finance how am I supposed to get to work now? Especially my job isnt on a busline. Shame on you all!

I didn't physically go in and talk to anyone so I cannot speak on customer service. But, their selection of cars is terrible. Everything on the lot was junk with some kinda issue. I highly recommend looking into other lots before coming here. If I didn't have a vehicle I would pay for a lift daily before driving any of this junk. I was looking on the lot for over 30 minutes and not once was I asked if I needed help (not like I did.) But, good car dealers offer to help or show you units, nor this place.

I bought my Nissan Maxima car there and I'm sorry I did. They didn't even have the decency to tell me it had a rebuilt salvage title. I would never have bought it if I known that. They wouldn't even let me exchange for something else without loosing all the money I put on it. Now I'm stuck with it knowing I could never trade it off after it's paid for, nobody would want it.

I shouldn't even give them a star because this car lot is the worse carlot in Toledo if not one of the worse I got into a accident april 24 2021not my fault lady ran a light hit me driver side now I have full coverage insurance and usually most car lots will give a courtesy car or loaner till your car is fixed! I was told I would get a replacement car since it wasn't my fault! Now I call and ask am I getting my replacement car first they said they give me one and now I called again told me I have to start over I said since when some lady there which she is always rude smart mouth unprofessional she is always rude so everytime I ask to speak to the manager of the car lot she is always rude said he not here so my insurance paid almost 6,000 for my 2013 Kia Rio which was blue book value at 4,500 they gave them a little over 5,000 bottomline is dont give to first choice rude staff and liars

****BUYER BEWARE*** I should have known better based on the location of this lot and the options available. I went against my better judgement in purchase a vehicle from the owner. I provided a large amount of money as a down payment and my taxes. I go my 1st day to make a payment and and I am informed that I owe a $1000 for taxes. When I ask for a supervisor the secretary informed me that there's video footage of the transaction and they will get back to me. I finally gain contact with the owner and conveniently the video footage is no longer available. My check engine light literally kicked on the way home not even a full day of having the vehicle. They are very shady, unprofessional, and combative. Save your money for a more reputable dealership. I WOULDNT TO MY WORSE ENEMY! Edit: This company continues to deflect on the issue that I agreed upon the purchase date that I would pay taxes and down payment on that day. I Discovered that there was an issue that the taxes were due again and they stated they had footage that I agreed not to pay the taxes on the date of purchase but actually 10 days after. When I requested to view the footage they conveniently no longer had it available to view. That's because it did not happen!!!

Despite the negative reviews around the city , I’m here to say First’ Choice Auto is indeed a great car lot. I’ve never had any serious problems with my vehicle, they also work with you with (COMMUNICATION). Would definitely recommend anyone looking for a vehicle they had a large selection.

I got 2 Jeeps a little over a year ago and couldn’t be happier! I’m so glad I chose First Choice Auto Finance because it’s like buying a car from family! Customer Service is Chick-fil-A standard! Down payment is low and so affordable and the selection is amazing. 10/10 would recommend!!

Absolutely disgusting business. Save your money. They lack good business model, lack professionalism, and are rude. They take advantage of vulnerable communities for their own financial gain. They are no asset to the community. They over use they sell vehicle with problems to best of their knowledge. In other words their mechanics are incompetent and incapable of identifying major issues and refuse to take accountability. Take your money else where. Save yourself the headche Edit: they state they have no record but I'd gladly give proof that I have a contract with this shady company!

If u need Something cheap, fast, and don’t mind putting more money into it, then this is your place. Drove 4 vehicles, all of them had major mechanical issues. When we informed the salesman he seemed surprised but never offered to have anything looked at or repaired. Cars were all on E actually had to put gas in one. All of the cars have dead batteries and they except u to wait in the cold while they jump them or put in a new battery. It really is A disservice to ask customers to wait around while they find the mechanic and have them replace or jump the battery.

Just went and got a GMC today. And I must say this is my second car experience and it was great!!! I feel really satisfied with my service. Even though from the test drive twice to the paperwork and driven off was less then 1 hour. (Paperwork took 15 minutes, 45 minutes of me deciding and test driven) I feel very satisfied with my purchase. The staff made me feel comfortable and they wasted no time finding out what worked best for my family and life and worked with me with no hesitation. Even gave me a great deal on a SUV with a warranty!!!! Low downpayment and payments!!! My family and I are truly blessed and we thank First Choice Auto for a great experience!!!! I'm a truly happy customer!! And I recommend them if you want to bypass all the Tax Time Car Buying BS!!!

I will give 3 stars. I paid cash for an 07 Jetta last year May 9th. Still have the car but I got to be honest for all the work Ive had done they could of just sold me this car for less. Ive done nothing but spend lots of money, could of just got another car. Good news I still got the car and bad news still spending alots in repairs. So yeah to be fair I had the car a year made it through winter just alot of costly repairs other than that.

I called these guys on Wednesday Nov 25 asking what all needed to be done to be able to drive off of the lot with a vehicle that day, they said i needed down payment and tax and title fee and needed insurance so i asked if i were to get insurance on a certain vehicle is on Friday the 27th if it would be there for me to pick up the guy said yes it would be this guys name was Sam, well when my fiance and i got there to purchase this vehicle on Friday the vehicle had already been sold after i emailed them the proof of insurance and everything and they sold it right out from under us thankfully it only costed 30 dollars to start the insurance that i now i had to cancel because they sold the car right out from under our noses when Sam said the car would be there for us to purchase, would defiantly not recommend going to these people ever!!!! Most horrible experience going to a buy here pay here!!! Never again will my fiance or I be back to do business with these people!!

They are the best. They worked with me when they did not have to. And they care about there people.

Vanessa was awesome ! They understood my situation and they helped me get into a beautiful BMW ! I love it ! I'd recommend anyone to this place they actually work with you here !

I have bought a few cars from here no problems great people definitely recommend

Horrible place horrible experience and the professionalism wasn’t there. I went to see the black impala and was dismissed because I pointed out a cracked front end. The guy told me he couldn’t help because I was picking already but how all of your newer body impalas are priced the same and have damage???? NEVER AGAIN EVERYTHING I HEARD ABOUT THIS PLACE IS TRUE👎🏽 I was in a car from a lot just helping a friend and fair use fair so I understand wear and tear but not a cracked front end of a care that’s $16,000

I just came and bought my second car from here and they helped me out a lot. Even though the power went out they made it happen for me to leave with a car. Thank you all.

If you're looking to purchase a quality, fair priced used vehicle, then I recommend you go to First Choice Auto. This past Saturday I purchased my third vehicle (2013 Ford Focus) from them within the past 3 years. They have worked with me each and every time, with the down payment, a late payment, and helped me to pick which vehicle is best for my needs. They are friendly and very helpful! Not your typical used car dealership, their staff goes above and beyond to get your business and keep your business! Don't believe all the mumbo jumbo rumors these in house financing dealers have to deal with, if you do your homework and check out the vehicle before you purchase it, Im sure you'll be a happy satisfied customer. I know I am, three times now! Stop in or give them a call! And they are welcome to release my previous sales paperwork to you or anyone whom asks if you should need proof that Im a loyal customer! And will remain a loyal customer to First Choice Auto Finance! CHECK THEM OUT!

Great customer experience buying my third car for Ahmad. Every time he took good care of me and I was in, out and on the road within 15 minutes. Check them out.

Their mechanics like to park down one of the side streets and makes it very unsafe to go down.

Don’t ever buy from here there payments are way to high they don’t service there cars and if your car breaks they won’t fix it and if you get behind they don’t care. They will come get ur car and then tell you, you have to pay off the whole car to get your car back! Oh and they stold my Apple Watch and my sons medication as well

I just purchased my 3rd car/truck from First Choice Auto Finance! They all have been very reliable, and great prices! They have always worked with me when i was late on a payment if I asked for more time. I give them a 5 star rating and will always go back to get my next car/truck.

Great place to buy from staff is very respectful and they do realize life happens if you get behind they are more then willing to find a solution to get you back on track instead of saying "too bad" Vanessa in the office is the best, no disrespect to the others lol but she definitely puts a smile on your face walking in and seeing her smile. I truly believe most of Toledo needs to take some pointers from her. Thanks Vanessa and the rest of the first choice crew ..

Great customer service never had a issue. Very friendly staff and always willing to help. Just brought my second car. Thanks for all you do.

March 3, 2022 I was treated with the utmost respect while purchasing my car. I receive a monthly income and put down 700.00 on a vehicle not to mention 164.00 for insurance. March 12,2022 I the brakes began to go out and I I had to get several jump starts. March 24,2022 it would not start not even with a jump so it was parked until April 1,2022 I paid 65.00 to have it towed to my mechanic and after several attempts it started . For the brakes pads and rotors I had to pay 107.74 and 70.00 for labor. Upon leaving it kept cutting off on me. After being put on a lift it a pipe had to be replaced and was told my catalytic converter was going out and it was detected that the car had been sitting in both mud and water for a period of time. I was then informed the car is no good. Another 20.00 for a ride home.First thing April 2, 2022 I did telephone the store to NOT to ask for a refund but for a trade in and was told that I could not and would have to put another down payment down for another vehicle. That pleasent energy I received when purchasing the car was gone. I refused to pay for another tow to the store so I was informed it would be repoed. I couldn't understand why so I gave my friend the phone to help me understand. She did say we don't have another down payment and would just like to trade it. She was hung up on. I'm 72 and receive a monthly income and can't afford what I just paid out. I understand no warranty but it was less than 30 days

This is Ms A.Coleman i purchased a 2008 dodge avenger on the 24 of june too find out july 1st the heads are blown and im told there is nothing they can do about it im a single mom struggling as is to get by to be taken advantage of lost out of 700 lost my job on top of is because car broke down to ne told there is nothing you can do how dare you tell anyone that yaw got a quick 700 just to get a car back and now put back on lot

BLESSINGS TO YOU ALL FATHER, THANK YOU FOR BEING WITH ME THROUGHOUT THIS YEAR. YOU HELPED ME ACCOMPLISH OUR LAST GOAL OF THE YEAR, SO THANK YOU SO MUCH BLESSINGS TO OUR NEW ADDITION TO THE FAMILY. YES WE ARE TRULY BLESSED 🙌 AND GREATFUL TO STILL HAVE YOU AS MY SAVIOR. TO GOD BE THE GLORY IT IS FINISHED BEFORE 2020 WAS OVER YEAH I'M FINE TEARS 😢 AND ALL I'M TRULY BLESSED AND HIGHLY FAVORED BY THE CREATOR OF HEAVEN AND EARTH 🌎 HE WILL PROVIDE.SO BLESSINGS TO FIRST CHOICE AUTO 🚘 FOR THEIR HELP WHEN OTHER LOTS GAVE ME A HARD TIME THEY SAID COME ON IN AND WE WILL GET YOU TOGETHER, AND THEY DID THAT AND SOME. SO THANK YOU ALL THEIR IS KN DIFFERENCE IN THEM THEY ALL HAVE THE SAME ATTITUDE WHICH WAS AWESOME AND AMAZING TO GOD BE THE GLORY. WITH EVERYTHING I HAVE DONE FAR AS GETTING MINOR THINGS DONE ON MY BLESSING IT'S STILL UP TO ME TO KEEP UP MY INC. WE DON'T GET OUR CAR HOUSE BOAT'S ECT. TAKING FROM US IF WE BE RESPONSIBLE. THEY LET US KN OFF THE TOP WE HAVE TO HAVE INC. AND WE NEED TO PAY IT AND THERE WOULDN'T BE AN ISSUE OR PROBLEM. I AM SATISFIED WITH THE BLESSINGS AND AND THANK GOD EVERYDAY FOR MAKING A WAS.

Do not buy a car from here. The will lie to you about what is wrong. They have the mostrude and impolite customers service I've ever had. The first to cars they tried to sell me had a salvage title do you homework buy somewhere else

This is my second car with them. I will always come back to first choice. Great selection great service!

Great service I always come back for my cars drive them daily for work best place for used cars in toledo highly recommend. Bought so many cars I cant remember.

Don’t do it! Extremely rude people who work here, they wake up miserable every morning. The car broke down approximately 3 days later, then they lied about pricing. Thought I would give them another chance but I regret it. *Update* After my car was taken for being 3days late, even tho I called to let them know I was gonna be late; the main lady called me cussing at me and being rude talking about did you request a refund Through the bank and then she said I have to bring in the full amount to pay off the car or it’s getting put back on the lot ( what a joke)..at the End of the day don’t let this raggedy car dealership sale you a lemon that you’ll have to repair a few days later then they’ll take your vehicle back after you fix it! Shame shame shame

First Choice Auto Finance Yall need to open back up to Detroit Michigan Residences yall had some loyal customers here that like your Dealership Thunder. (Motorcity) 👎👎

I really enjoyed working with Ahmad and Vanessa they are dope I will referr them to any one I had a good time.

I have bought 3 cars from them great cars great experience has been wonderful

Bought my car from here.. love my car.. great people.. low down payments..thank you..

They are so very nice and helpful to get us in on a car for a low down payment

The sales people are great,customer service and support are an awesome asset to this company. I'm very pleased with the car I got from them and the company is still working with me the same way they were on the day I bought my Hummer H3 there. Kind, courteous,and very helpful.

They are so nice and they took care of us with my car :)

They RIP people off by advertising $300 or $400 a month and then you tell them you get paid every two weeks and they charge you more than monthly payment because they say more weeks in a month equal more than the advertised $300 a month!! Scam artist that resets the check engine light so you dont notice on the test drive and once you sign contract they refuse to help!!

I just finished buying a Pontiac g6 and now am buying a Nissan quest. I couldn't be any happier with the service and the staff here. Making it fun and enjoyable to see them when making payment or asking questions! I know I have gotten good quality vehicles for the price you pay. Thank you for helping us !

We purchased a vehicle on the 7th of april. Put 3800.00 down. We had the vehicle for maybe 3 hours when transmission went out. Toik it back and dealer was going to fix it. On the 10th my husband had a massive heart attack and passed ob the 13th. I never got the car back until the 30th. I informed the dealer i was unable to keep the vehicle on my own. Now mind you in a month we had the vehicle for only 4 days. When i took it back he refused to return even partial down payment. I needed the money to help with his funeral and bills. He refused. Won't recommend them to ANYONE.

I love the van I got from them thank you all for understanding and helping me out

I’ve had my car with them for almost a year now, I’m always early for my payments and if not I’ve called to let them know I’ll be a few days late. They’ve been so amazing compared to other buy here pay here’s that I’ve been to! I love my car and will be a returning customer when it’s time for a new car!

I test drove 3 vehicles fell in love with one and drove off within 2 hours! The customer service was excellent and such an easy process I can't thank the team enough for getting me and my babies back on the road safely.....and with a warranty as well!! Thanks First Choice Auto Erica Cash

Absolutely the worst customer service in the business. Bought a truck from here less than a week ago. The process was okay to begin, but the girl who handled our paperwork, Alexis, was clearly not ready to be with customers. Not only was she absolutely unprofessional, but she messed up some of the documentation and kept making comments that she hoped her boss wouldn't see. Not a good look for a company! 5 days after we purchased the vehicle, the drivers side headlight is no longer working. Already having electrical issues, good thing we paid extra for their warranty program. Then comes the issues with insurance. Before we left, we were not informed we had a time frame to submit insurance information. Alexis reached out to me 4 days after purchase stating she needed it by end of day. I sent a copy of the ID cards showing insurance and we did not hear anything again until Monday morning when she replied stating that wasn't enough. She said she needed specific information and I replied sending her exactly what she asked for and she thanked me saying it was exactly what was needed. Fast forward 20 minutes and she's emailing again saying it doesn't work and I need to send more. Then she calls me and gets snotty saying no more email communication and proceeded to go off telling me that she needs this information and when I got mad at told her I am at work she then hung up on me. My fiance called back and spoke with Ahmed who then screamed at my fiance and told him that they need the declaration page. We told him we'd just have my ins company deal with them here on out because they're so disrespectful, but then as my fiance was informing Ahmed of the electrical issue Ahmed hung up on him. We had to call back again and speak to someone else to get the information we needed regarding the warranty. ABSOLUTE NIGHTMARE. AVOID THIS PLACE LIKE THE PLAGUE.

Good quality cars. I am satisfied with my purchase. Everyone from the owner, dealers, customer service and even the mechanics have been extremely friendly and helpful. I would recommend First Choice Auto to anyone looking for a quality vehicle.

It was good doing business with these guys they get you in and out no hassles

Car is having all kind of issues in the first 3 days but when I test drive it none of this is happening so they have to be doing something to make them drive good for the moment. They won’t exchange it out or help me in no type of way. I’m a single mother barely making it I don’t have hundreds of dollars to give away. Now I have a car I can’t even drive and it’s only been days

I got a Chevy Aveo from here. Very low mileage! So far, it's a great car! Fingers crossed that it stays that way!

SCAM SCAM SCAM. DO NOT SHOP HERE. Purchased a vehicle back in July with a warranty that I purchased a week later. Went out of state 2 weeks later and while there the ENTIRE brake line rusted out underneath the car and we had absolutely no brakes. Thank goodness we weren't driving with all 3 kids is on the highway when it happened. Paid to have it fixed ourselves because they wanted us to come in physically and sign the paperwork, which we couldn't 500 miles away. Got back and signed the warranty at which point they told us we were over our mileage to be covered. We were only told it was a 90 day warranty, no mileage limit. So we bought another one. 2 weeks later the entire TRANSMISSION went out. Had it towed to a shop and had them call the warranty company who had NO RECORD of our warranty. Called the dealership and they apparently had FORGOTTEN to send in our warranty. So then when the auto shop called again, we were told it wouldn't be covered because it was a preexisting condition. The dealership told me nothing is covered under warranty until you've had it for 30 days. So a 90 day warranty only covers the last 60 days apparently. So now I have to pay 3500$ to replace the transmission when I've owned the car LESS THAN 3 MONTHS and still owe them 5000$!!! The owner refuses to talk to me and the receptionist has not only hung up on me, but also told me that there's nothing they will do except allow me to forfeit the vehicle if I pay to have it towed back to them, 45 miles away, and give up everything I've already paid, over $500 in warranties and $3000 in payments. They also tried to lie and say it wouldn't go on my credit which it will. Unbelievable that these scammers can stay open and continue to do this to customers! They even called me today to ask me for my monthly payment like they forgot they were already screwing me over! SAVE YOURSELF THE HASSLE AND DO NOT EVEN STEP FOOT IN THIS JUNKYARD. -To the comment left by the owner: The customer is my husband and I am the only one that has ever spoken to you. I am speaking all the truth. I actually have all our calls recorded, so are you sure you don't want to admit to apologizing for NOT turning in my warranty two weeks prior? And again when you admitted that you didn't inform me all warranties take 30 days before you can file a claim? My payments were all made on time until this month because this all happened right before my payment was due why would I pay you more for a car that doesn't drive? And yes I did leave the vehicle at the shop because I am not paying another dime to have it towed back to you. You still did not deny selling us a car with a bad transmission. We didn't ruin an entire transmission in 3 months but your comment proves you don't take responsibility for any of it.

Charge way to much.sales tax and things of such should be included in sale. They sell junk vehicles. My daughter bought a car from there and the power steering line broke. Looked up under the car and it was pieced together. And she hasn't driven it since. And if course it was only a 30 day warranty.. How convenient Not separate

First Choice was incredible! Answered every question I had, no matter how many times I called to inquire about different vehicles and prices. Very knowledgeable and friendly staff, especially my experience with Brooke! She was excellent and very patient and made it a point to get me into the best vehicle I could afford, according to my price range. Very easy process, and plenty of really nice vehicles to choose from! Very happy with my experience here

Wish I could give this place 0 stars. Was already leary after someone I knew had a bad experience. She bought a vehicle with warranty, had problems the same day. Called and was told her warranty coverage didn't start for 3 days. Decided, however, to give them a chance. Bought a truck and were treated as "Give me your money, sign here, get out." Truck barely made it home. Have had nothing but problems with it. Close to $1000 in new parts to make it driveable. Have made complaints to the staff, only to be told we should have bought the warranty. Probably would have if they actually would have offered it. The only other choice they offered us was to sign it over and start fresh. Will never buy from them again.

Great place to get a car. Helping me rebuild my credit. When I thought no one else could help me out they got me approved right away and home with a new car the same day. Extremely helpful throughout the whole experience.

Never was told that if your insurance lapse that your car would be repossessed especially around “tax season “ mind you the lapse in coverage was only seven days! I do believe they count on people not paying so the money you have already paid they got, the issues you have fixed a plus so they will re- sale your vehicle..... it’s all a game an they count on Black People with credit issues to make their living off of... Be smart ask all the questions you need and if it don’t sound right it’s probably not.

You have someone working there that has covid and supposed to be quarantine and if anybody shops with them that CC's reviews I wouldn't shop with them because this guy's got covid and his name is Joshuah Byram

This past month I purchased my third vehicle from First Choice Auto, I am very pleased with my new car as always. The customer service is fantastic, and no matter how busy they are I always feel like priority! The handling of paperwork was quick and easy, very organized and prompt. I would have to say I appreciate all the paitence they have with me Everytime I go, I like to try everything. And very willing to help with financial issues as well. I especially really appreciate the lady who took care of finalizing the sale. She not only was quick but treated us like family. If I could recommend any dealership, this one is it. I don't ever see myself shopping for a vehicle anywhere else. Kudos to First Choice for always being number one in customer satisfaction. Thank you again.

DO NOT GET A CAR FROM THEM. I had my car for 3 months never missed a payment was actually ALWAYS a day early, my insurance was in a friend's name and she missed the payment. First Choice sent 5 men in a regular unmark TRAIL BLAZER.. (no tow truck) with no uniforms AND NO PAPERWORK. Jumped in my car with THEIR key and tried to pull out my driveway. over the phone they told us all we had to do was show proof of insurance. Once we got there they changed the whole story wanted me to pay $375 to get it back. Very unprofessional. They will lie and tell you they don't have a key but they do. They will pretty much do anything to get your car back once you've already paid for.

This is my second car from here and I feel like I finally found a trust worthy car lot that I can count on to sell me a vehicle that is top dollar! My cars both drive perfect from day 1

Since I cant leave another review to respond.. Your salesman DID NOT GATHER ANY INFO FROM US didnt make sure we had a license, didnt get our names, or phone numbers. so your claim to us being called is FALSE and we were NOT gone for 3 hours!! not to mention the first car that was purchased from here was a 2009 Toyota Corolla (grey) which had MAJOR TRANSMISSION problems funny how that car is STILL on the lot after we had it repossessed by you because the car was a complete LEMON and I doubt the issues have been fixed. NO ONE EVER tried to contact us about the SUV we test drove. NO ONE. NOR WAS A TIME SPECIFIED. dont worry we will NOT be back or refer to you anyone else.. JOES AUTO on north Holland and Sylvania is the way to go!! their cars come with a warranty! to bad because we came to you with 3 grand to spend on a down payment but really the joke is on us for giving yall a second chance. your loss joes autos gain. :) good day to you