Family Jewelry & Loan N Green Bay Rd, Waukegan

Great place for a quick loan they will get you down quickly as well! Jeff , Jason, Benny & Luna give great customer service and will help you out in any way possible. Also you’re looking to purchase any gold or any items this is the spot to come to they have so many great deals. So I definitely recommend it!

First time visiting here, I must honestly say that my experience was great… Jeff, was very nice he truly help me out as much as possible.. I was Very satisfied with the Service I received If you guys are in need of some quick cash or looking to buy some nice Items.. you should stop by the staff is amazing thanks again! 😊

Benny and Luna were very nice ! First pawn shop experience so I was a little nervous but they have fair prices and fair take on rates ! Would definitely recommend for someone looking to get rid of extra stuff

Benny provided me with the very good service with no trouble at all.. I would definitely recommend this place for selling or pawning ur items.

I come ever a lot been years of shopping with them love the business ❤️ Luna helped me out today with no hassle

Family Jewelry & loan provided some of the most honorable & dependable service I've ever received from an out of state entity. From the start of my layaway until the end, everyone was very personable, friendly & constantly assured me my item will be handled with the utmost care & urgency. I even received calls when they were not hearing back from my FFL Store. That's the true definition of customer service!!!

if you are looking for the BEST pawn shop in Waukegan YOU HAVE FOUND IT! their store is always clean and the associates are very helpful and nice. they always help me In my time of need and work with me on payments. I recently bought a watch from Luna and it’s is beautiful I love it!! I won’t go anywhere else.

I received excellent customer service from Luna! She made me feel beyond comfortable, she had excellent people skills and was very personal while still maintains her professionalism. Very happy with my entire experience can’t wait to come back !

I would highly recommend this shop it has a good variety of stuff. Luna made an excellent impression she was very welcoming, helpful and friendly. Best costumer service I’ve received in a while. My over all experience was great!

Best pawn shop. Why better then EZ Pawn. Luna, Franky, and Benny are so nice and made sure we got the best we could get.Have been going there for years and never have been let down. Or if I couldn’t make a payment they would help me out the best they could. Very chill environment.

I came in a little lost as I’ve never really shopped in a pawn shop before and the customer service in this shop was amazing. Luna was a pleasure to shop with she took time to explain and answer any questions that I had which I greatly appreciated .Hands down the BEST customer service that I ever had in any store or shop.There prices, are also unbeatable. Highly recommended!

Luna Benny and Jason are always willing to help just make sure you pay on time

Always a great Expirence when i shop here, The customer service is amazing, most pawn shops in the area dont give off the same inviting vibe. their workers Benny, Luna, Jason and Jeff are always polite and ready to help! i would reccomend this shop to all my family and friends. BEST PRICES AND SERVICE AROUND!!!

Luna and Jason are the best. They have been helping me for many years. If anyone needs any financial assistance go here first !! By far the BEST Pawnshop in illinois.

If you are looking for a welcoming shopping experience along with an A rate staff that is extremely friendly, then look no further than this great gem in Waukegan.My experience with staff member Benny was fantastic! He was very nice, helpful and friendly!I will recommend Family Jewelry & Loan to anyone-and will do.So if you’re in the Waukegan land area, looking for t popular and cool gadgets, bikes to guitars then check out Family Jewelry & Loan, and don’t forget to ask for Benny!

Everyone at this location is ALWAYS super friendly and very helpful! They have very reasonable price and are even willing to work with you on the price of merchandise you'd like to purchase or loans! ONLY pawn shop in the Area I will purchase from! AMAZING Staff!!

If your looking for high end products this is the place !! I’ve had nothing but great products and AMAZING SERVICE !! Ask for LUNA! She makes you feel welcome and finds exactly what your looking for !! Everytime she nails it ! Total 5 star review all around !

I have to commend the staff at Family Jewelry & Loan on their excellent staff and Customer Service. Luna, Oscar, Judy, Zak, Jason and Evelyn have always displayed kindness and excellent Customer Service. Whenever I have visited, I have always been greeted with a smile. No matter what reason you have for visiting, you are greeted with respect and courtesy. They are fair and stand behind their products. I recently purchased a Vacuum Cleaner that didn't work. I had no problem returning the Vacuum and was issued a credit for my purchase. I recently visited the Belvedere pawnshop to purchase a Tablet. I was quoted one price, but when I came back to purchase it, the sale woman there reneged on the price that she quoted me, and the Manager there didn't honor the price that was quoted. I was truly disappointed and the staff there laughed at me, as if I were a joke. If you need a loan, or are just looking for a good deal, you can't go wrong with Family Jewelry & Loan. If I could, I would give them a 10 star rating.

Great place to sell your items. Friendly people that don’t plan on ripping you off. Also, the inventory is pretty sweet. Definitely worth the trip.

I have a great experience at family jewelry & loan ! I am the no. 1 customer fanatic to this pawnshop and this place is my savior everytime I need a loan. They are extremely helpful. Ty ADEL

Stopped by during the week after seeing Lunas post on FB Market Place and bought 2 tablets and a Nintendo D’s to keep my kids occupied. they loved them! And we got a great deal! Thank you so much for helping me pick them out! will definitely be returning!

My husband and I have done business with this company from loans, layaway to straight out purchasing merchandise. The staff is excellent, personable and professional. They make you feel exactly as the name of their business...”FAMILY”... In addition, and a huge factor is that they are fair and definitely work with their customers...Huge recommendation for this company 😊

Went in today to rid myself of some bad memories. And was treated kindly and they were fair on the price. Also got rid of a few more memories that I had no idea they would take off my hands. Good ppl. Good business. I am a happy customer 😊

My experience here was very welcoming, especially because of Benny. He answered all of my questions throughly and made sure I felt confident with my purchase. He definitely made the experience a good one. I will definitely be coming back here. 10/10!⭐️

My first experience and I was a little nervous. Staff was kind and helpful, especially Jason. I felt like it was a fair transaction and I came away happy. I was surprised to see the amount of new items. I'll be back!

Very nice Place and Great customer service, everyone was so nice and welcoming, will definitely be back when I am ready to buy again. Thank you to Miss Luna who helped me out today.

Luna was very knowledgeable about product Very professional and fair with buying My item I recommend this business to all my friends and family.

Great place I come here all the time.If I had to pick any pawn shop this would definitely be my first pick.

Luna was great! Excellent customer service! Was able to be in and out fast!

I highly recommend people to come here to sell there old video games, mp3 players, blu ray players I got help from Jason the first time i went there and he was very patient with me. I managed to walk out of there with $300. Another staff member i would like to acknowledge is Zac because on the days Jason wasn't there he helped me to sell more of my gold. Also shout out to Diana and Luna for helping me sell my Beats Headphones, Beats earphones and my gamecube system.

Jason and Luna were so awesome and kind! I’m new to the area, and they were upfront and honest about my products! Really enjoyed talking to people who can have a true conversation!

I have to say something! I realized a few days ago that FJ&L, have always been my, go to guys when I needed them. Some of the best people I've ever met. Your greeted with authentic smiles and conversation. The entire crew reaches out, whenever I happen to be there. I don't think I've ever, not seen, Luna smiling! Great people. HP

Luna and Frankie are amazing people here and family pawn and they made me feel like family and they customer service is AMAZING and I they definitely deserve a raise or promotion. I have been to other pawn shops in lake county and these two treats you like family, you can’t find no customer service like that no more. -Kyron Lee

Fantastic store. Michael usually takes care of me. I have bought Apple products, iPads, ps4 you name it. They also have video games, and TVs, drum machines and more! Thanks so much!

I needed some extra relief for the holidays but didn't want to fully part with my item, so.. I spoke to Luna about getting a loan on my Bass Guitar and Carrying case and we worked something out! She was very charming, kind, informative on the loan process and overall great to work with. I reccomend to anyone who knows they are good for paying back their loans :) -Nik

I absolutely love, love, love shopping here! The personal attention I'm met with each time I visit always has me leaving with a smile! They always have what I'm looking for from jewelry to musical instruments even to DVDs! Today I bought a third instrument from here and Jason, the manager made sure the price would be right up my alley! Quality service, products, and great customer interactions!!!

This place was great, a young lady named Luna helped me with my purchase I came in on a whim and found some sound speakers and amp for my car that I've been looking for also for a really affordable price. I'd definitely come back to check them out for other purchases in the future.

I came into the shop looking for a TV I was welcomed by Benny Hernandez he did a phenomenal job in directing me to the different types of TV’s that we’re available. Not only that but he asked what type of tv I was looking for and what were my needs, he gave above and beyond feedback in which tv might work best what their features were and overall good recommendations and options. He made sure I was listened too and found the perfect product for me

Luna was a pleasure to work with. I came in a little lost as I’ve never really shopped in a pawn shop before and she took very good care of me. Great customer service. They have unbeatable prices as well.

Had amazing customer service from Luna. I recently bought a PS4 and I'm very happy with her patience with me as I took my time to make sure that everything had checked out just right. She was also very helpful in making sure everything worked just fine. I really appreciate the service I received.

Always a great shop to visit that offers what feels almost like a family atmosphere. I went in looking for a gaming monitor and was helped by Benny who was a humongous help and got me together and situated and made my experience perfect.

Tonight was my first time visiting Family Jewelry & Loan and my experience was delightful. I received a friendly greeting as soon as I walked in & was asked if I needed any assistance. The employee who helped me was very nice & thorough in his review of my items and his explanation of their value. I feel I received a very fair for the item they purchased. The place is immaculate and the selection of items they have for sale was very impressive. I was very pleased with this business and the employees who helped me. Thank you, Zac - for making my first time at this business a very pleasant experience. I would highly recommend Family Jewelry and Loan & will for sure be back.

Thought I was sold a lemon surround sound system but I went back and told frankie, an old coworker of mine who works here and walked me step by step to show me how to set it up at his shop. Now that's what I call great customer service and a person who is dedicated in his profession to help anyone in need. They have great prices and cool items. Highly recommended if you're looking to get a few things not as pricey. If this had 10 stars I would give it 20. Definitely coming back.

As far as I am this pawn shop is the best in waukegan they are very fast very helpful and give you more money. They also carry a fine line of accessories if you're looking to buy something and not break your pockets. I have been to hundreds of pawnshops and this one is one of the best.

Jason has awesome customer service! He asked me what I needed and took care of me very quickly. I was in and out glad I listened to all the good reviews, I am definitely a satisfied customer. Will definitely be doing business again!