Empire Toyota of Huntington Service & Parts Oakwood Rd, Huntington Station

50,000 mile maintenance was done to my Prius Hybrid Plug-In. I never have any problems with service at Empire Toyota. I can actually get my work done in the big, clean waiting area. Justin M., my Advisor is a very knowledgeable professional, who made good suggestions. He is exactly what a customer service rep. should be. Friendly and respectful. I return to Toyota for all my car maintenance because of the dependability of the service and the great staff.

David Qin assisted me with the write up to have all of the rotors re-surfaced. He was able to set me up for a loaner car as well. I dropped off the vehicle around noon time and it was ready by 5pm. When I came in to pick up the vehicle I was a bit late. However, I was able to give a heads up earlier in the afternoon to David that I was running late. Such amazing dedication to his job and his clients! I have been working with David at Empire Toyota for about 5 years and I always look for him every time I come in for service.

I brought my car in for an oil change on Monday. The representative Will took the car while I waited. Then 3 hours later he informs me there’s a sensor issue and I will be given loaner car. I called Tuesday, he says it’s the wire and not the sensor so they have to order the part and will let me know when to pick it up. Then I called Wednesday, he’s not there, no one has any updates. Thursday I called again and he says yes it’s ready. Amazing! I picked it up this morning, the technician did a great job!! Now my remote key is missing the actual key, which clearly someone took out and forgot to put back. I am waiting now to hear from Will if he found it.. hence a three on this review. Well that’s an issue other than that, they did a great job. They did a regular maintain and fixed this sensor issue.

Everyone was wonderful during my visit for a recall on my Rava Four. Stephanie was extremely caring of me and my needs with dropping off and picking up my car ( the work took all day ) . I would highly recommend Toyota for any service needed!

Charly Murphy is the only rep I would want to deal with at any dealership. Very helpful curious and most importantly sincere. Great experience with Murphy and got a good deal on my 22 4runner.

Justin, Was very helpful and made us feel that everything would be taken care. He is very knowledgeable about all types of cars. He is an asset to your organization. Thank him for us again

Had my NYS inspection and the ToyotaCare 1 year check up. Service department was great and we were done quickly. No cost, what more could you ask for?

Warranty recall of gas pump and oil change.service was handled professionally with no hidden charges or costs. Very pleased with my visit.

Excellent service. It took no longer than 1 hour 15 minutes to perform the service. If I knew they were going to charge me $3 for windshield washer fluid that I could have done also another charge was for grease for what they greased since everything is sealed. If you don’t want to be charged 3% on your charge card you may want to bring cash or use debit card. I had to use my charge card cause their machine wouldn’t accept my debit card, I used it 5 minutes later at the 7-11 across the street. And by the way it cost $146 for an oil change. Never going there again when I could get it done for $60.

It has always been a great experience here. Juan is very straightforward and friendly. Toyota as a company is amazing. It's enlightening to see a company actually care about their customers. They replaced my entire frame for FREE on my 14 year old truck because it was rusted out. Meanwhile GM charged me $4K on a timing job for my Cadillac with 150K miles and I never once heard the word recall....

Juan Vargas was my service manager. When I saw him I had nothing to worry about. He is the best manager you can get. He is so professional.

This is the first time i went this service center to fix my back camera for my Toyota Rav 4 and really appreciate their professional attitude to get my job done,special thanks to Stephanie Contello who helped me out in every step.Defenitely i recommend this service center for their five star performance

Great service. Performed in a very timely manner. Service manager Juan was very helpful knowledgeable and courteous

Thought they were good car they sold me is a lemon tho had to put 500 into it a week after buying

Stephanie was great, I really drove out of my way to get there and she really made it worth it.

Always a great experience! Juan in service is the best! Great service, reasonable prices and a competent, caring staff.

Went In for an oil change and they kept my car to replace a torque converter that I'm glad was covered under warranty. But now i have an oil leak that wasn't their before. I also had a heat shield that was loose after the work was done but they fixed that for me. I just want my car to be 100% again. I love my car, and worked hard for it.

Every time I go in for a simple service, they always try to upsell you on something. Now, I admit I'm not overly knowledgeable about cars but I think that's what they take advantage of. They said I needed an expensive fan cleaning service to keep my hybrid battery healthy. Sounds reasonable, so I asked to see the dirty fan before they did the service. They took me to the car and showed me the filter for the fan. I asked to see the fan that needed to be cleaned but they did not show me that and I asked twice. I asked someone who has the same car as I do, with twice the mileage and they said that Toyota Service has never done a fan cleaning on their car. I'll be looking for a new service center.

The reception and location facilities are good. No indication of type of oil (brand and specs) provided and same for oil filter. No indication of the work done on alignment (before/after) . I've been told something was wrong with a rod and that the team did as best as they can to perform the job. I paid in full for the service. The alignement is not completed. The onboard computer was not reset so that it still shows the car needs maintenance and was not serviced. i bought the car with 70K miles at the same location 11 month ago and I was not given any maintenance documents. As per my last visit, the garage was able to see the maintenance done but not able to issue any document in that matter. Last comment will be on the tires replacement. Bolt are so tight that they are impossible to remove with the wrench provided with the car. Last time I had a flat tire I had to buy a specific wrench to remove them. If the service center is not able to provide the service just do not make the offer. The staff is friendly but the service is poor.

I have been that place recently. My all of the engine lights were on and I knew that computer didn’t read my speedometer coz I already went to the nearest mechanic shop close from my home. When I reached there one of the lady staff told me that Toyota will charge you diagnose fee, if you won’t repair my car there. Another hand, they only charge me repair fee no diagnose fee, if I repair my car there and before fixing my car she will tell me the problem and the cost to repair and I can make a decision about that issue. I agreed . I signed the form. after 2 and half hours waited in waiting area she came to me and said she needs more time to diagnose the problem and it will be extra charge for extra time coz they didn’t find the problem. I signed another form, which indicates that if I don’t repair my car there after find the problem I have to pay diagnose fee which was $388 including tax And i won’t pay diagnostic fee if I repai my car there. So I have two options, if repairing car is very expensive than my budget, I could pay $388 diagnostic fee and go out from Toyota and repair my car outside anywhere I want. Second option is if repairing cost is under my budget, I can repair my car there and they won’t charge me for diagnostic fee which was $388. After an hour the lady staff came to me and she told me that my car is fixed . She didn’t ask me how much is the repair cost is gonna be and didn’t tell me what is my problem in car while I was waiting outside. they fixed my car and told me to pay the bill. I asked her what is the problem? She told me it’s wire connection problem and they charged me diagnostic fee $388.00 only. I was shocked and told her, you said me, I won’t be charged for diagnostic fee and going to charge for repair fee. And even you didn’t tell me the problem and price before you guys are fixing my car before . They didn’t help me at all, even though I talked to the supervisor from that company I didn’t get my answer. All in all I was not happy with their service and I won’t recommend any of my friends and family.

The rep sunny was rude. Yelled at me and told me I shouldn’t go to a dealership for just an oil change. The guy who pulled my car around the back spin my tires out in front of me. After the oil change the check engine light came on and traction control. The battery cap was not put back on and there was little oil in the car when I check. I wish I can give a zero stars.

I went to this service center for the first time, June 2021. I arrived at 7:30 am on a Saturday. I had preemptively made an appointment online but it seems that was the weirdo thing to do, as no one asked about or acknowledged that I had done this. The waiting room is huge and has free wifi and a free coffee machine. The bathroom urinal was a little gross and didn't flush well. Overall I waited about 4 hours until my car finished. I despise getting cars serviced because I don't know anything about cars, and I know it's routine for customers to get taken advantage of simply for being naive (myself being one of them). I knew something had broken in my suspension because there was a terrible clunking sound whenever I hit bumps. Otherwise, I vaguely said my car needs an oil change, service, and NYS inspection and let the Toyota Service People have their way with me. For the sake of transparency, here are the prices I was charged. You can decide if it is fair or not. Bill is attached for proof. -Conventional 5K mile service (oil change, rotate tires, replenish fluids) $84.90 -NYS safety inspection $37 -Broken end bar sway lift had snapped and was replaced $609.81 -Brake fluid exchange $219.95 -Transmission drain and fill $153.31 -4WD service (drain and refill front and rear differentials) $219.95 -Pressurized fuel injection cleaning $219.95 -Throttle service $129.95 -4 wheel alignment $189.95 Did my car really need all these things done? I'm not sure. I haven't had my car serviced in 3 years, and I'm the kind of person that is willing to get taken advantage of as long as my car doesn't explode. Use this information as you will.

Pretty good experience here, my servicing only took about an hour and I did my inspection while I was here at the same time for additional $10. I’m happy to recommend this service center to anyone in the area and the waiting area is also really nice with snacks coffee and hot chocolate if you need. There’s also a waiting room for children with books you can read and you can look at the cars while you wait.

They are amazing, Michelle was very friendly and informative, she kept me in the know every step of the way with everything that was going on with my service, will definitely be a repeat customer.

New car purchase. Some dealerships are terrible and some are great. This one is awful. Dishonest liars. Stay away. Great car, terrible dealer.

I am extremely satisfied with the quality and thoroughness of the service provided by the technicians at Empire Toyota. Prior to coming here I was taking my Toyota Camry hybrid to another Toyota service center, and while they were doing basic and routine maintenance, the never recommended additional services that will ensure peak performance of my car. This became apparent when I noticed the gas mileage of my car on a full tank steadily decreasing. When I purchased the vehicle new in 2018, the mileage was 512 miles on a full tank. By 2020, it had decreased to 441 miles on a full tank. I heard of Empire Toyota’s excellent reputation and decided to bring the vehicle for a second opinion. I met with Sunny Dalavai, one of the Assistant Service Managers there. He was extremely professional, straightforward, and did not try to push me to perform any service. Rather, he had the technician do a thorough check on my car. The technician was able to identify certain services that hadn’t been done and caused significant back-up in my car’s fuel injection, a/c system, etc. I was never made aware of these services, which if recommended in a timely manner, would have saved me a lot of time and money trying to correct it. Sunny presented the issues to me and let me make my own decision on how to proceed. There was no arm twisting or pressure tactics, and I appreciated that very much. I decided to move forward with doing all of recommended services and since then, my mileage has gone back up to 489 on a full tank. Now, I regularly bring my car to Empire Toyota and work with Sunny for the necessary services. Sunny has consistently been very upfront, patient, and transparent about the required as well as recommended services, and associated costs. I cannot thank Sunny and the technicians who have worked on my car at Empire enough for their professionalism, the wonderful and thorough work they’ve done, and the timeliness they’ve maintained in completing the work. I highly recommend the service center at Empire Toyota.

They need to hire a good receptionist . When you call you get a service receptionist of someone at their home. I could here her child crying in the background. She was rude & didn't want to do anything . I was trying to reach the dealer and she said they were all busy and she left message . I asked to keep trying after multiple tries and couldn't reach anybody. I finally reached a so called supervisor. All of the people I spoke to said they left messages for the supervisor of the garage. Needless to say ever person I spoke to said they emailed the service dept . Finally after about an hour the supervisor advised me to just go in-person to the dealership garage . So now after an hour or more on phone with useless reps I went. THEY WERE CLOSED !!!! this is totally unacceptable. The reps don't even know the hours or if its closed. Not closed early closed for the day !!!! Thats rude & unprofessional. You need to hire more intelligent more informed staff. And secondly its double rude not to accept credit cards unless you're charged an extra fee. I dont care . This is not a small mom and pop shop. This is Toyota . This is totally just the reason not to cone back. And then about 3 days later I went to dealer shop. And they had no messages . No idea I even called. I don't have time nor energy to waste with the company. Cheep cheep rude establishment

Excellent service! Staff are very courteous and always thoroughly explain any necessary servicing needed. Costs for all work is reasonable and fair.

Great service, got a cat shield that I had installed on my Prius prime with one hour shop time.

It was good. The only thing was that they scheduled my appointment on a day the tech wasn't there. Had to go ther twice.

I bought my 2021 Toyota Tacoma TRD Off Road and my wife's 2022 Toyota 4Runner TRD Sport from Empire Toyota. I just brought the Tacoma in for it's first service. They were fast, professional and attentive to details. I would not hesitate to use them again, even though they are not the closest Toyota service center to my house.

This place is a ripoff I went for routine service and they told me I needed front lower ball joints and wheel alignment that cost about $1,000 in addition they wont check your service history to see if your routine services are up to date so they would tell me I need break fluid changed when I just had it done last year. As far as the front lower ball joints I'm no fool and I went to another place for a second opinion and the honest mechanic told me I didn't need anything my car is in excellent condition. Toyota I'm disappointed in your dishonesty and try to rip people off. I was a regular customer of yours until you showed me that you are out to rip people out of thier hard earned money in these hard times with the economy and pandemic. Everyone please beware of this place and don't let them rip you off

The service is good, but I’ve been coming here for years roughly 2x a year and each and every time, without fail, the bill is at or around the $1000 mark. My car runs great and I never have any issues. Every time I come in for routine service I leave feeling gutted. After this past $973 bill, I finally said never again. Obviously a lot of the work they do is unnecessary.

Great people to deal with specially service advisor Juan and Alex thumbs up for those two guys 👍👍👍