Don Herring Irving Mitsubishi W Airport Fwy, Irving

This was our first experience at Don Herring Irving. Me and my wife were having serious issues with another dealership. We came to The Irving dealership and Jay made a way out of no way. We appreciate all the extra attention you showed us to make sure we were taking of. Thanks again!

This is my second vehicle bought from Don Herring Irving. The sales and service is second to none. Always friendly, courteous, and do what they can to make sure you have a great experience whether you buy a car or not. Thank you guys for making my day a pleasurable and memorable experience.

Could not have been happier with the service I received from the service department at Don Herring Mitsubishi. Chase, service advisor, was very helpful, and diagnosed the issue with my vehicle quickly. The issue was repaired and all the work was covered with my warranty. Thanks again to Chase and the service team at Don Herring Mitsubishi.

I just bought a car from this location after having a bad experience with the Arlington Mitsubishi trying to tack on a bunch of upcharges then getting an attitude when I declined. The guys at Don Herring Irving were helpful, friendly and very informative on all the features of my new car and throughout the buying process. I will definitely deal with this location from now on.

Don’t go here! Purchased a 2022 Mitsubishi Outlander back in November. Brand new car but AC SMELLS LIKE OLD SOCKS!!! I’ve been trying to keep the peace by contacting the service manager to have this issue fixed. I’ve went to the dealership 3x and nothing has changed. The 1st time I went to have this issue fixed they damaged the inside of my car and brought my car back with oil marks all over the inside. If you want to purchase a car this is not the place to go. Also, I called corporate and they told me the service manager stated he never smelled the smell coming out of my AC unit (LIES) STAY FAR AWAY! No reason why my pregnant wife deserves to smell mildew and end up in the hospital. (NO REASON WHY CALLS SHOULDN’T BE RETURNED.) These guys are jokes and a lawsuit will head there way shortly if this issue doesn’t get resolved! BBB… will be posting images of the damaged inside of my car shortly (PATHETIC ISN’T EVEN THE WORD)

1st and last vehicle purchase here! I needed a car and they capitalized on that. They didn't inspect the car nor properly clean the vehicle. THERE WAS FOOD down where seat belts were in back seat. Tires were practically BALD (700.00) and needed immediate replacement! Brakes have minor sqeak.. further proving no check was done. They changed the oil and ran it thru the wash! My friend got a car from another dealership their service was outstanding. I won't mention the name of the dealer to avoid this review not be taken seriously. 20+ thousand spent.

The sales person (Charles) was very friendly and tried to do his best. The financial officer was rude and dismissive. I pushed for a lower interest rate and failed to notice that they increased the sale price, when this was achieved. The deal we had to sign for was not what was initially discussed, and we were forced to pay for the"Don Herring Difference" even though I do not see the value in it and it is listed as an optional benefit. The dealership still owes me $100 deposit.

I am an employee for Mitsubishi electric and when purchasing my vehicle the salesman told me I don’t get employees discounts. I researched this through the company and I do. I presented it to the salesman and still denied me my employee discount. Took this to the branch manager and they denied me it as well. Currently looking into this with a lawyer.

My Salesman, Timms, was very knowledgeable, transparent about the buying process. We looked at other places but came back to purchase because we felt Timms was the most truthful and honest about what is going on with buying cars during this time.

We thoroughly enjoyed our car buying experience due to Charles and service that we received from him as well as Don himself!! They made the process VERY easy, they finished the paperwork before we arrived so all I had to do was come and pick up my new 2020 Outlander!! I got a great deal on my trade-in and the financing was extremely easy to navigate, they have a ton of options for financing!!! Overall I would give my experience a 100/10 and we are forever sending virtual gratitude to Charles!!!

Yes David Ro is a very good salesmen and very knowledgeable of the vehicle he sold me I give him a thumbs up I recommend for anyone looking for a vehicle David is your guy your looking for help.

The service manager made every effort to ensure that I was satisfied with the work provided. He listened to me and made sure that all my concerns were addressed and I was satisfied with the work provided. The work was completed in a timely manner and staff was both courteous and professional.

I went into the dealership in Irving yesterday expecting that I would not be able to get into the vehicle I wanted based on what I could put down. This is based on my experience with other dealerships. Not only did I leave Don Herring Mitsubishi in Irving with exactly the vehicle that I wanted (2022 Outlander), I received the utmost professional and friendly service from everyone there from my salesman, David, to the Sales Manager, Don, finance, and everyone else. My salesman did an amazing job walking be through the vehicle and was so knowledgeable. It has been years since someone has done such a great job of highlighting the features. I was even surprised to get a better deal than I had asked for. I loved the experience and the new Outlander drives like a dream! I would send anyone and everyone to Don Herring for their next vehicle!

Casey was such a pleasure to work with. He was very efficient and easy to talk to. I never considered Mitsubishi when purchasing a car but I would buy one from him.

Jared at Don Herring Mitsubishi in Irving was a huge help. I went in for my FIRST dealer car, typically I get used beater from owners. I didn't feel pressured and he was a pro at giving me all the features of the Mitsubishi Outlander I ended up purchasing. He was very patient with me as the process took a little longer due to an insurance hiccup. Great Customer service, and friendly manor! Thank you Jared! My kids and I are so happy with our new ride!

This dealership sold a 2022 Mitsubishi to a 86 year old man on Friday 02/25/2022. Bob has a expired drivers license, no auto insurance and is not capable of driving a car. The dealership manage to sell him the car using his scooter as a down payment and delivered the car to my nieces home where Bob lives. Somehow they managed to get him Geico auto insurance. Bob does not have paperwork for the sale of the car. My Niece returned the car, and she was able to get his scooter back. The dealership is being difficult and redelivered the car for a second time. It’s back on there lot now. Bob is part of our family, he has some dementia issues and it saddens me, that he was taken advantage of. This is abuse of a Senior and poor business practices. Older buyers beware!

Mike and Brandon very helpful and provided much information. Really, desperately needed a car and Don Herring Mitsubishi provided me with a 100,000 mile guarantee car. Thank you all. Bless you all.

Great experience with the Service Team. First off Chase was super helpful in quoting me prices and working with my limited car knowledge, as well as was super friendly in person when I brought it in. I brought my car in for an inspection and to get my brakes done because I was told during the state inspection that I needed them done. Turns out, I did not need brakes, and Kevin called to let me know that and worked with me to get the best price on what ACTUALLY needed to be done. Turn around time was great too. 10/10 Great Service

Very professional and paid attention the customer....made it feel comfortable and I would definitely go back to them again! Awesome job David!!! Thank u so much!

Brendan Roger's assured me that I was approved not just pre-approved for a vehicle up to 28000 before I drove from Fort worth to irving . When I arrived he stated I would need a cosigner why lie and waste my time be upfront I wasted my time and gas 😒

Great service! They were able to work with me with a very complicated situation and I was in and out in a little over an hour. Highly recommend!

I had the best experience at Dons. Got my car right away. Robert and Brett were especially caring and very helpful. I can truly say I love those guys and I just met them. God Bless them both always. Went to Mitsubishi dealer again today on 4/16/2020 to get an oil change and fix a sensor Chase took care of my car while Justin kept us occupied. Love these guys and my experience with everyone there is always so kind and helpful. I wouldn’t take my car anywhere else. Thanks Chase. Went back to Mitsubishi 10/17/20 and traded my 2018 for a 2020 thanks Mike had a great time waiting on my new baby. Love it. Went to get my first oil change today. I must say these guys are awesome. Thanks Chase and Mike for always making me feel at home. 9/17/2021 went back to my Don Herring Mitsubishi in Irving. Had an oil change and other things done to both our cars my wifey and myself. These guys are just so awesome love going there. Will get my next Mitsubishi suv there when I’m ready. Thank you Chase from service center and Mike our car dealer. See you guys again soon.

Salesman David was very friendly and helpful. Him and his bosses went out of their way to get me what I had in mind with nothing down.

Purchased a Mitsubishi Outlander from Don Herring Irving. Charles was very patient and knowledgeable through the process and found the exact car I was looking for. I initially got a silver one but changed my mind and we back to get the white one and they were very helpful and accommodating!

Mike M with Don Herring Mitsubishi in Irving is one of the Best salesman I have had the honor or working with. He is honest and outgoing. He will do all in his power to make you happy. He even came in on his day off (because I had the same day off) to close on the deal. He even took the extra time needed to make sure that I understood everything about the New 2022 Outlander and all of its features. He could have had someone else take over so that he could enjoy his day off, he chose customer service over his own time. I am very grateful that Mike M was our salesman!!!! The warranty programs are one of the best you will get on a new vehicle! I definitely recommend Mike M with Don Herring Mitsubishi of Irving!! Thank you for all of your hard word Mike M.i hope that you are able to get another day off to play Tennis!!

I am happy with the vehicle and the price. There was some confusion and errors in the financial terms but they were rectified to my satisfaction once I brought them to the attention of the Sales Manager. I would recommend this dealership because the Sales Manager took steps to resolve my issues even after the sale had been completed and I had taken delivery of the vehicle.

Jared was great! He kept in contact with me and made sure I was taken care of, highly recommend asking for him if you buy your car from here!

After a few issues and hiccups we were able to get into a vehicle that suited my needs! David was helpful and even though my credit was rough and we were not on the same page initially I was able to get a car I liked. Greg in financing was also helpful and funny answered all the questions I had and ensured if I had any questions to just give him a call!

Great Experience, Sales man Limon was very helpful through the entire process, made it super easy and quick. Greg was able to help in our financing at a great rate. For a dealership, this place is very easy going definitely recommend.

Enjoyed very much my experience with Limon, very patient, answers all of your questions and will help you find the right vehicle for you. Thank you for all of your help.

I had the best experience I’ve ever had buying a car. My salesman was Charles who was awesome got me what I needed. I would definitely recommend anyone interested in buying a car to stop by Don Herring Mitsubishi and ask for Charles.. There warranties are great the Power Tran warranty is not your normal 100,000 miles is extended for as long as you own it, but only good at there dealerships. Also for the first year if you get any door dings or any small dings they will fix free and any rocks that ding the wind shields they will repair the for the 1 st year. I don’t how long it’s been since I bought a car and they filled it up with gas. Well’ Don Herring did!!! That’s was so awesome 😎 Keep up the great customer service. I look forward to seeing Charles today to show me how everything works!!!!! Great job ! If you are looking for a car check out Don Herring Mitsubishi.

Kevin Rogers took very good care of my vehicle needs.I was greeted and thanked it was a very good experience.

Always a great experience with the team at Don Herring Irving. Went in for an oil change and was taken care of completely. They were able to complete a recall item for me and had me back on the road quickly. Thanks again!

This is my second car with Don Herring and let me just say Justin 👏🏾👏🏾👏🏾 Justin made it so smooth and easy. My mom will be working with him soon.

Everyone here was very courteous. And very timely. I appreciated everything they done In a very professional way.

Had a better experience here than anywhere else in the metroplex. Glad I choose Don herring for my car.

For inspection was very fast and professional, clean place and nice ppl; i hope they will maintain this service forever 😀

Limon was very helpful, attention to detail and very determine to help. Bought a 2018 Outlander, definitely impressed with the great service received. I will be coming back to buy my daughter's car in a few more months. See you soon again!

I had the best experience with Jared.... Hours of hard work and he got me into a car! He never gave up even when I wanted to. Thanks Jared for the best customer service and help!

Limon was great to work with, very helpful. Patient and not pushy. Also helped me get a great insurance coverage for my car. Greg was awesome in finance. Thanks guys

Great service wonderful people. 2nd car I bought for them. Mike and Limon worked with me on my tradein car even though it had major hail damage. Gave me what I owed plus some. I will continue to purchase my future cars from Don Herring Irving!

The young man in finance (Aaron?) needs to check his attitude. When it came time for dealing with my trade in and it required my daughter's signature, I asked how we were going to do that since she lives in Oregon. He snapped that it needed to be done. I had to snap back and tell him that I was asking a serious question and would like an answer. THAT was the only bad thing about the whole experience in dealing with Don Herring Mitsubishi.

Thank you for excellent job I am very happy that is working again!!!!!

I contacted Don Herring service Dept. for Information regarding an appt to service my vehicle, being that I was a new customer Manager Kevin and Chase did an fantastic job of making sure my needs were met with my vehicle maintenance. Chase was excellent at the discounts I was granted on the company specials. Thanks guys

The Irving store handled me with respect and grace! I will continue to do business with them. Thanks to my sales consultant Brandon, for taking time out for me and my family to feel comfortable making this big decision and purchase! Vanessa Brown ""Power Sessions By Vanessa"

Very nice dealer, took time to reach out and answer all my questions.

Always a pleasure to get service done. The staff is friendly and always helpful. Wait time is short but seems even shorter when the staff is so good. Mr. Herring always says hi when I see him and the guys up front are always willing to get into a little car talk. I won't go anywhere else. Mitsubishi won my family over with their product and Don Herring Mitsubishi won us over by treating us like family.

I like going to Don Herring Mitsubishi in Irving the service is fast and the workers or friendly. Thank you

Limon was my sales representative. He sold me a brand new 2022 Outlander. My car buying process was fast and easy. Definitely ask for him as your sales rep.

I went to this dealership thinking they be able to help me. Well I went about a month ago till this day I haven’t heard anything back from them. I keep leaving messages for my sales guy to call me and yet no call back. Then when I call they tell me his busy or that they will make sure that he calls me back again still waiting. If you couldn’t help then say so instead of ignoring customers then they wonder why customers get so upset and leave bad reviews. I wouldn’t recommend going there if you want to be ignored.

I got surprise to find honesty and good service at a good price at Don Herring Mitsubishi Irving. Instead making an expensive repair, they perform a diagnostic to my vehicle and told what is wrong with my car and give me options to fix it one step at a time. From now on they got a customer for life. They have change my opinion about car dealers. Excellent service.

Well, did the application on Wednesday, 5/5 got a call to come in and finalize everything! You would think finalize means I provide my documents and I would be driving off in my new car? Nope, wasn’t the case at all. Got the run around, blah blah blah oh the banks are closed now. We will call you Thursday, 5/6. I didn’t hear from them Thursday or Friday. Call today Saturday 5/8, oh the manager should be calling you shortly with the details! Nope still haven’t heard anything! No worries!! If we can’t do business at least call you’re customers back! 2022 Honda Accord Sport!!! Super happy! I guess some things work out for the best!!

Awesome, awesome. Exceeded my expectations. I called to get my key reprogrammed, didn't know about the recalls as I moved, Mr Kevin Rogers informed me, booked me an appointment the next day. Got there was greeted with a smile by Chase. Mr Kevin went above and beyond, I give him a 100 stars, the level of professionalism and care is impeccable, I was offered the shuttle service as I would have had to wait for so long, pleasant surprise. The driver was really nice and professional too. I mean I have been in customer service forever, but this took the cake. Y'all trully rock and thanks, I will be back soon for a new car.

Great team from sales to detail. The credit amnesty program was right on time. They sold me exactly what I needed and got me terms I could afford. It was an awesome experience. Good people good value good automobiles.

Limon, was very attentive to our needs and direct us to the perfect vehicle. We are very happy with our Hyundai elantra. We apreciate the Great Customer service. If you are buying here ask for Limon, to receive a great experience.

Kevin was absolutely amazing and was very clear and helpful with communicating what was going on with my car. I was absolutely amazed when he offered me a shuttle back home and also to pick me back up the next day to take me back to the dealership to pick up my car! I have never had a company go sooooo above and beyond to help me, I am just so blown away by this company's hospitality and commitment to helping others! I will be coming here from now on for any future fixes I could need!

Service manager and staff were phenomenal. I did not have many questions after the service because everything was explained clearly and I detail. Chase was very friendly and helpful. I never have problems when I visit this location (Irving)! Thank you for all you do!

Worst experience I have ever had. Salesperson was horrible. Seem not to care and had to keep repeating my questions. Was not professionally dressed. It was a great waste of my time. Was not told about credit amnesty and the 4500 dollar down pay assist turned into 8500 dollar down payment with 600 dollar a month payment. Will NEVER go to Don Herring again nor will I recommend any one. Very disappointed!!!!! Did not meet person I had appointment with. Went to the Irving location.

I actually bought my Mitsubishi in Fort Worth but had my first oil change at Don Herring Mitsubishi in Irving. Chase who works in the service department was honestly the most kind, positive, helpful, friendly, sincere employee I've ever dealt with at a automobile dealer. If I had a business of my own, he would be the very first employee I hire.

This is my second new vehicle purchase from Mitsubushi in the last 5 years, this was a break in my routine from the last four vehicles that were purchased at AutoNation. After 6 hours (yes 6 hours) we left with a new Outlander. The service was slow, building and bathrooms dirty. I would have thought for as slow as they were none of the negatives would have been encountered. So a generous 2 stars only because our sales person was pleasant.

Limon, was the best salesperson that I have ever encountered while trying to purchase a car. In addition, he was friendly, courteous, knowledgeable and displayed excellent customer service skills at all times. Also, he made for car buying and awesome and enjoyable experience overall as well as I would recommend my friends and family to him.

Kevin is absolutely a amazing person! He always makes sure that I know what's going on with my car. He keeps me informed on everything. Makes sure that my car is returned to me asap. He doesn't try to tell me something is wrong with it when it's really not. He's very honest. There was also another gentleman who helped bring my car around who was in the office.I am sorry I didn't get his name He was very sweet as well. Whoever detailed my car today did a awesome job. It looks brand new again. Thank you all for everything you do! Tina R Almonrode

I love this place!!! First of all it’s 2 mins from my house and I just took my car in for an oil change today and they gave me a complimentary car wash. The staff is always super helpful and knowledgeable. I will be making my next purchase here as well. I’ve had my car for over a year and couldn’t be more satisfied.

Salesman Jay was very knowledgeable and upfront. He told us he can make this happen and he did. He rock as a salesman. We would definitely recommend Mitsubishi because of our experience with him..

Words cannot express the excellence , care, and superb customer service that was presented to me at Don Herring Mitsibushi in Irving, TX. From start to end each and every step was comfortable and personable. I was greeted at the door. The sales representative, David Ro, was patient, friendly, and had a great sense of humor. He listened to my situation and explained several options which might be available to me. I’m very selective when purchasing a vehicle and he placed me with the perfect vehicle!!!! I love my Mitsibushi Outlander!!!! I absolutely love it!!!! Next, Greg Mathis assisted David with finding me payments that I could afford as I am a single mom and needed to be able to afford my new vehicle. They sat with me and reviewed several options and they never rushed me or made me feel pressured which I appreciate. Finally, Aaron Wright printed and explained my paperwork and offered me some outstanding options for long term care which I happily accepted. He was the icing on the cake. The entire Mitsubishi experience was absolutely memorable and rewarding. I have had several follow up calls to see how I enjoy my vehicle by David and Greg which makes me feel even more satisfied with my purchase. I will definitely be back for my next purchase and I recommend this dealership to anyone looking for a great car and great buying experience!!!! Thank you guys! You have made my life easier and I’m able to provide reliable transportation for my daughter and I daily on our commute to school and work.

I had a great experience being a first time buyer. I would highly recommend Sydney she made the process really comfortable and smooth being that it was my first time buying a car I love it! 10/10

Absolutely amazing staff! EVERYONE AT THIS DEALERSHIP WERE AMAZING! I was NOT here all day. I got EXACTLY what I wanted. I highly recommend this dealership! If I could give Infiniti stars I would!

Sales are pretty straight forward and have history in the Mishibishi line over the years. The newer dealers in Irving, are just a badge on the building to get you in the door. Like Japanese Sushi at a truck stop. Would you trust that? The Irving store is small but a good central location to start you shopping. Reputation is everything in the car business. Call to confirm your website choice is there. The Outlanders move fast.

Transportation needs were not discussed because I was waiting for a minor repair that took less than a hour. Chance is great !! He's always takes good care of me. Very helpful and courteous

Brandan Rogers is the most kind and helpful man I’ve ever dealt with in a dealership or any business! Please give this man a raise or a bonus for being excellent at his job!!

I was a little disappointed, because they usually vac the car out. I understand I didn't leave it in the best condition. Irving Mitsubishi always make me feel like royalty. Thanks!

I purchased my Outlander from here about 4 yrs ago. I usually take it for service to the Don Herring Mitsubishi in Dallas(Oak Cliff) but here lately the service department in Dallas has very little openings and when there are times available, they do not work with my schedule. So I called Don Herring in Irving. Chase was very helpful and got me in for service on the same day! Not only was the service excellent but they also had my SUV sparkling clean exterior and interior! Well done Don Herring Mitsubishi Irving!

Great service department at Don Herring in Irving. Service team was very fast and efficient and they shuttled me to and from work. That makes a big difference.

Worst experience I’ve had. They email, text, and call to get you there, but slow to respond after that. General Manager called me back to defend their lack of communication because the employees themselves couldn’t be bothered to reach out to me. Slow to respond to emails, ignore texts, place you on hold. AWFUL. DISAPPOINTED. I’m confused by the reviews. I expected so much more. 👎

My new 2022 outlander vehicle had over heating issues from day one. And the dealership refuses to help me. Get in another vehicle!!! It's currently sitting in their shop with the estimated time of weeks for repair for this part.

Sales staff was courteous and professional and they went out of their way to make sure that I was happy before I left the dealership. I would recommend Don Herring Mitsubishi in Irving for anyone in the market for used or gently used car. David Ro should be salesman of the year! you rock David!! ⭐⭐⭐⭐⭐

We call this place to schedule a test drive and Brendan told we could come anytime. We went and to out disappointment, there was none available. We asked salesperson David why this was the case, and he apologised and said ‘I know this is frustrating’...Well of course it is! We are new to Dallas and Uber in to the dealership to test drive and such a bad experience

They were so nice and understanding m. They didn’t pressure me into buying anything. They were very informative and helpful. And I came home with my truck that I wanted

This place has been a God sent to me!!They have helped me twice to get into a car when nobody else would.They are always honest and never try and bust my head with prices.You always know what your paying for and they go a long way to make you feel welcomed and like family!!!it's the five stars for me!!!!

Come in to check out the brand new 2022 outlander. Asked for TEST DRIVE. THE SALEMAN TOOK MY DL AND INSURANCE AND THEN COME OUT ASK IF I NOT BUY THE CAR THEN I DONT NEED A TEST DRIVE TO PUT MORE MILEAGE ON THE CAR. WHAT KIND OF CUSTOMER SERVICE IS THAT? WHY YOU ASKED MY DL AND INSURANCE FOR?

So kind & patient with me. Answered all my questions. Made me feel special & covered everything I needed to know. Such a smooth & easy transaction. Thank you.

Came for a recall issue and they were great. Service was quick and careful with my outlander. Thank you

Great customer service and a great waiting area with coffee and snacks. They always show care to my suv when I come in. Very impressed! update 8/28/19 We just purchased another Outlander SEL for my wife after our 2018 was totaled in a wreck. We were really impressed with salesman Edwin Steffens at the Irving location and I can't thank him enough for working with us to find the right vehicle with the right package we were looking for as we were very picky. Wow! Great customer service! He even helped us get another great deal. Love the car! Thanks again Edwin!

Friendly and courteous. Took the time to explain the repairs. Chase Rodgers was great.

I have always been skeptical about what dealers say in ads, but I have to tell ya our experience with Don Herring was great. We had been stalling for weeks on going to purchase a new vehicle. Finally we woke up this morning and said let’s give it a try we did and everything he told us were proven facts. he helped us get into a car we had not even planned on getting. It was a very smooth and easy process. The best car buying experience ever. They really do work very hard to get you in a car. Great customer service. Thanks Ben and Greg. You guys are the best. I would definitely recommend going to see them.

Had excellent customer service from start to end, went in and was shown a line of vehicles that fit our budget and our salesperson (Jared) was extremely helpful and got us a car we love.

Brandon was excellent throughout the entire sale process. He was thoughtful and knowledgeable while we were trying to decide which vehicle would be best for me. I’ve already recommended Don Herring to several friends and family members!

Ask for sales man Limon he is phenomenal helped us get in and out in now time. Also, staff is professional and very helpful. Greg got us approved at a great payment. We love our Outlander. Definitely recommend Don Herring if you would like to be treated like you deserve.

Reason I was dissatisfied was there was a light flashing on my console and I was told they were going to charge me to diagnose it and figure out which tire was effected. It's free at Autozone!

Limon was amazing, definitely ask for him if you want the best experience. He is very knowledgeable about the product and answers all of your questions. Our purchase went super smooth. We were in and out, definitely recommend!

Awesome. We will be back when we decide to buy another vehicle.

I went yesterday to get my oil change and was told i would get a car wash as well. Well an hr and a half later no wash and i guess they did the oil change if they lied about carwash who knows if they lied about oil change. Update: So Kevin the service manager called me and apologized about the service i was given and offered to make things right. I was able to send my boyfriend to go get it washed and detailed. He brought it home looking great! Kevin definitely made me feel like he cared and had great customer service! Im very happy

This was my second suv from Don herring Mitsubishi the first time was almost 3 years ago.so this time I got a better interest rate I was very happy with my experience this time for sure.

Great service team. Efficient and knowledgeable mechanics, service advisor (Chase) made the entire repair process an ease as well as kept us updated on status. Chase also let us know about the next service due and the price. I have bought 2 cars from here and I recommend the entire staff for sales and service.

I went to the Plano location and the staff was great. They worked hard to get me into the vehicle i wanted. They didn't have the color i wanted l, but were able to locate one at their Irving location and again I had a great experience and got the vehicle I wanted. Thank you all for you diligence.

Came in with high hopes and Jared saved the day. He was truly invested in the process and I am driving away with a new truck!! Come see Jared here at Don Herring in Irving, you'll be so glad you did!

The guys at Irving are absolute life savers. I had work done to my car at another body shop. It was so horrible! The guys at DH did an assessment on my car to see what the issue was. Fixed it right the first time. My family owns Mitsubishi’s. I recommend these guys to them every time, for all their car needs. Even though it’s a 45 minute drive from my house. I still commute because I know my car will be handled correctly and I will not have issues.

Amaizing sales people, I was helped by Limon. Attention to detail, explained everything and answered all of my questions. Pleasant experience every time, this is my second vehicle here. Don sales manager was awesome, helped me get a great rate. Thanks guys.

Raul was great with helping us buy our outlander sport. While they figured out the Financials he let us take the car then when it was time to sign we came back and boom we were done. Thank you and would recommend them to anyone. Also we don't want to forget about Greg!! Super nice guy and very informative in the signing process!!

Over all experience was exceptional from sales to finace. Bruce, my salesman, was superb 👌 and was very informative about the vehicles. I don't think I have ever had a better experience when buying a car ever. Everything that was done to help me way above anything I expected! Will definitely be going back when it is time for my next car. I absolutely love my new car!!

Limon, the best salesman in DFW. I didn’t think I would get approved, came in after I set an appointment with him and hmI was in and out, got me approved in no time. I drove away in my Outlander Sport. Definitely come and ask for him if you want a great experience.

We’ve bought three vehicles here at Don Herrimg, this is now our fourth vehicle and Limón has been the best sales person. Thank you for your kindness and determination to help us.

I have yet to have a bad experience buying a car at Don Herring Mitsubishi in Irving. I drove out with my 5th purchase from this location today and it was by far my best experience.. From my salesman, Ben H. to Aaron in finance (and Greg), I couldn't have had an easier time buying a car. If you're in the market for a vehicle, go see Ben in Irving. Edited to add: Took my car back to have the remote start installed on 4/28. I don't know who actually did the install, but Kevin made sure I was taken care of and driven to and from work by Javier, who was a very safe driver. Kevin and Javier were both extremely kind and courteous.

David was awesome from beginning to end !! He called the next day to see how everything was going. We will definitely be using him for ALL of our purchases from now on , We will follow him wherever he goes !! He made the process go so smoothly I hate looking at cars because I don’t like dealing with salesmen but David changed that !!! He was fun and outgoing knew his stuff and was very accommodating!!

Everyone at the dealership was extremely helpful, knowledgeable and kind. Due to a ridiculous new "rule" on my current lease, a few hoops necessitated jumping and they did so without hesitation. Thank you so much Don, Greg and Ben. You guys rock!

JC, salesperson, was great to deal with; I had some credit issues, JC and Greg worked several hours to get me the best deal possible. If you don't like their first deal, be honest with them and tell them what your willing, or what you can afford. I felt they worked really hard to earn my business, no pressure, friendly, and I would highly recommend to family and friends! Update: after owning my Mirage for a year I was in the dealer getting my oil changed; I would highly recommend their service dept BTW, Kevin and his team are great and honest! Anyway my plan was to wait 2 or 3 more years then trade my little Mirage in on something a little more rugged since I like traveling to destinations that usually involve some travel on dirt and less than perfect roads. I was discussing my plans with David Ro and what I could expect when I was ready to trade my car in. He pointed out that with the current used car market the best time to trade was now, nothing like creating a since of urgency, but I knew he was right since I listen to the Ed Wallace show Saturday mornings on KLIF. I wasn't convinced, but they just so happened to have the perfect pre-owned Outlander Sport with average mileage for it's age, perfect size and type for my needs. So I test drove or and David and Greg were able to get me a decent loan with my less than perfect credit. After careful consideration and leaving the dealer I decided that it would be a good move for me to go ahead and trade. After a month now of driving this wonderful machine now I'm even more convinced I made the right decision! Thanks David, Greg and the service dept at Don Herring you guys are great to work with and never pressure you to buy or do something that isn't in your best interest!

Gave me 5x value for my trade in compared to Don Davis Nissan in Arlington. Warranties here are much better (3x value) better than Nissan as well. No I didn't have a bad experience at Nissan- Nissan just isn't worth a dime, nor your time, come here instead.

They did everything they said they would. Very professional and polite. The salesman Brandon Chapa was great.

I paid new car price for a car that turned out to have 6000 miles but was told I would still get full warranty. 2 years later the AC went out on car. Service dept. charged $290 just to look at car and diagnose. I was told AC compressor was bad and they don’t have the compressor for the Mitsubishi I bought from this Mitsubishi dealership, and they would have to special order this part with no ETA and it would be over $2000 for the part. I didn’t feel very appreciated when leaving the car picking it back up or with any employee interaction.

The staff is amazing, great service! Brandon, Greg and Ron, did a wonderful job. Helped me make my dreams Co true! Thank you so much!!

I was satisfied with the oil change and the alignment that was done. I also got the works car wash and cleaning and was very disappointed in it. It looked like they used the same cloth that was used to polish the dash on the windows. An oily film was left on windows that is hard to see through. The cup holders were left dirty along with the inside door handles. The dash was left all streaked and looked like the polish was sprayed on and left without wiping. The carpet was still dirty on the passenger side. Chances are we will not be doing here again since this was the second time doing thus service at this location.

I've been here a few times and my experiences were excellent. My service rep, Tiffany, is also really great at responding to all of my texts especially the questions and concerns. Also, the manager was great at keeping me in the loop while the service was taking a longer than expected. They offer free coffee while you wait. And lucky for me, my transmission replacement was covered by the warranty, so I received a rental car to drive while the work was being done over a few days. If I had to give an improvement, I would request a better guest WiFi signal with a secure connection. Keep up the great customer service!

Raul’s customer service skills were superb. He made the transaction so smooth. We were meant to work together. We had a great conversation. Jennifer called me the day before and made my appointment and she answered all my questions with no bs in front or behind it. My entire experience was excellent. Even the Finance Manager was on point . Mr Herring you have some good people working for you . Thank You Steven D Burns Sr

Thank you very much to all the staff of the Service Department for helping me make the best service decision for my ES Outlander. Very attentive, friendly and efficient. They shared information on preventive maintenance, I have no doubt that I will follow it up with Don Herring, Irving.

The Sales consultant Mr Mike he's a good salesman. And very patients. He help us even past closing time. We love the car that we bought and we enjoyed it. Everything is great. I will recommend this dealership.

Love coming to this location to have all my car service needs, I feel as they are being honest with me, accurately diagnosing repairs that are needed and not feeling pressured. They greet you by name showing that they care to know you and just that would make me never take my car elsewhere.

A year later and much has changed. This is the first time I've not been completely satisfied with my visit. They children's waiting area toys are visibly dirty and the room was hot. At check out, the representative was on the phone for most of the transaction. My car was washed, but still visibly dirty and i was told that only the driver seat had been vacuumed which is odd and not the service I was use to, and when I got in, there was still large pieces of debris on the driver side floor. Why even bother if it's not going to be done completely and well? I used to be very impressed with this dealership's service after the sale, but this time was just not great. I noticed that there have been some staffing changes, perhaps they just have a different style of customer service that their predecessors. I'm not sure if I will go back. Great service even a year after my purchase. Definitely not the typical slimy car lot. Everyone is nice, thorough, and helpful.

Hands down easiest process in buying a new car for the best price! Thank you Don Herring Mitsubishi! Come see Brandon Chappa! Total time from handshake hello to handshake congrats 2 hours. Best service ive seen in a long time!

JAY IS AWESOME HE GOT ME INTO A NICE CAR IN WAS VERY UNDERSTANDING AND HELPFUL

I always have great customer service when I bring my vehicle in for service. I will ALWAYS bring my vehicle to the Don Herring Mitsubishi in Irving Texas dealership for all my service needs. Again, thank you for making me feel like part of the family.