Commerce Bank State Line Rd, Kansas City

Evan is so helpful and cool. He is kind to me and my family. We all bank there and love it. 5 star review

Evan S. assisted me in creating a separate savings account. His assistance and attention to detail saved me time inside the bank. Thank you Evan for all your help!

My banking statement was lost in the mail, so I tried to switch to paperless statements. I have personal and business accounts and yet they refuse to return phone calls! I left 3 messages for the Branch manager, Karen Adams, and have heard NOTHING! We went into a branch and updated our signature cards so there shouldn't be a problem. I had to call St Louis Commerce bank customer service to fix this problem. And yet still no return call from the manager. What kind of bank ignores their customers?

Went up to get change from $120 in $20's to smaller bills. Apparently they can't exchange cash unless you're an account holder. Dumb. Go across the street to BMO Harris Bank; they did it without quesrion.

Staff is so rude, very uneducated, don't recommend on going to this commerce bank!

Called this branch to open a new checking account... we use Commerce for work, so thought why not! Called this number that is published and reached a gal named Darlene that seemed nice for a second! Told her I was hoping become a new customer and she told me id have to select a specific branch and call them directly... I explained I had done that and she wanted to educate me on how to properly search the internet... then she gave me the number-rudely talking over my question. I then told her I’d find a different bank to join and she said that’d probably be best. Wow. See ya, commerce.

WORST BANK EVER WITH EVEN WORSE CUSTOMER SERVICE & THAT SAYS ALOT! Started banking with them a year ago, everything was fine at first. When I started my bank with them, they asked me if I wanted to have overdraft or not, which I said no I would not like to have overdraft. July comes around and had something come out of my account and was charged $37.00 in overdraft fees. Called customer service and was told I have "BASIC" overdraft protection and in order to change it that I need to go into my local location and change my options. I ate that $37.00 because it was my fault for not asking enough questions. When I went into the branch & changed my overdraft settings they told me"NOTHING WILL COME OUT OF YOUR ACCOUNT if the money is not there" Here we are in September & I was charged $75.00 for things that were never supposed to come out of my account and were returned and not even paid but Commerce wants to keep my money. DO NOT BANK HERE ! They are shady, crooked, and will do anything to try and keep your money. I will make sure that I let everyone I know and anyone I come in contact with to never go to this bank again. If there was a 0 or negative star option I would definitely give it. Not surprised that this location only has 1.7 stars. HORRIBLE!

I started working near this location last year and since I have started going here to deposit my paychecks I have ran into issue after issue after issue. Long story short, I called customer service and was told that this is common for this location and to just not return if i was depositing a paper check. Apparently since they are a "training" location they make zero exceptions to any rules, so they forgo any customer service/customer loyalty and just shove rules and regulations in the customers face and prevent them from having their money. Just like I do with walmart I will make the most effort to make sure I never have to go inside this branch again.

Poor security practices that leave personal information able to be stolen and rude. I am considering filing a complaint with the banking commission.

New location entry and exit are confusing as I am used to the old location.