Citizens Bank Supermarket Branch King St, Northampton

Citizens has been a five star overall rated Bank for the12 years I've banked with them. This STOP & Shop location is closer to where i live, so for past few months I've used this branch....they were not as knowledgeable or as friendly as other local branches. Thanks Citizens!

The initial experience was great, very friendly and helpful they even called a while later to make sure things went well. I did a balance transfer from one credit card to their card for the 18 month interest free deal. However, they did not tell me that there was a 3% transfer fee which totaled $86. I didn't have the option to say yes or no to this fee. I did not see this on the paperwork I was presented but the teller said it's there when I complained after I saw it on my transaction history. He kept emphasizing that that fee would be less than the interest I would pay but he can't know that, since he has no idea how quickly I would pay the balance. I felt it was a tad shady. SO beware of transfer fees people :)

Everyone there is friendly and professional. I have been banking there for about 6 or 7 years. Good experience.

Went to Citizen's to cash a check that was drawn on their bank. Had proper ID, etc. Teller stated that I would have to pay a 7$ fee to cash that check, drawn on their bank, unless I had an open account with them. I HAD an account with the bank before, but frequent policy changes were to much to keep up with and cost me $. So, that check wasn't worth the 50$ that it was written for. I recommended that the payor switch to a credit union like Freedom or bank like Greenfield Savings. They know what good-customer-service is.

This bank is a joke what they insisted was a 'federal law' another bank said it wasn't. These people have NO IDEA what their doing at this branch what a joke. Never going to come back.