Lia Chrysler Jeep Dodge Ram Northampton King St, Northampton

I just bought a Jeep for the first time. Dave was fantastic, he was available for me at all times and the process was smooth and quick! Dave took the time for all my questions and phone calls. Bonus is--- Dave loves dogs! I would highly recommend calling on Dave for your Jeep needs in Northampton area.

From the Dodge website to taking delivery of my brand new vehicle was fast and painless, thanks to the excellent customer service provided by Amber Brainard. Amber was very knowledgeable of the vehicle and interacted with me in a way that made me forget that I was at a dealership. She provided updates and checked in throughout the whole buying process and even after the sale was done. We all know what it feels like to deal with a dealership and I must say my experience at Lia Chrysler Jeep Dodge and Ram of Northampton was great. I would recommend them to my family and friends. Thank you.

Just bought a 2016 Jeep Grand Cherokee had an amazing experience with sales professional Zachary Bley, he was available to me at all times and kept me updated, thank you so much for getting me into my dream vehicle!!

Bought a used Honda Accord at this dealer for a great price. I had a specific situation that made it hard to get a loan approval and the Lia was the only company that could get me the terms I wanted. Dave in sales made the deal easy and straight forward, I would absolutely buy a car from him again in the future

My sales person Amber is a true customer service legend! She was extremely helpful and went above and beyond during the entire process from ordering to delivery. I felt my business was truly valued and I was treated like gold! Thank you Amber and Lia!

Just bought my first car from Lia Northampton, I had Amber Brainerd as my sales woman I absolutely 100% recommend her for anyone wanting to buy or lease a car from Lia. She was so sweet and educated about every car we looked at. Not to mention her positive attitude, it was just an amazing atmosphere all together.

Very good experience. I told Paul what it was that I wanted and he made it quick and easy. He was very patient and wasn't pushing me to buy something I didn't want. Bought a nice used truck at a good price

I bought my first Jeep at Lia in Northampton. Paul was amazing, very helpful and made the process so much easier! I highly recommend him!

Easy, headache free buying experience at Lia in Northampton. Paul was great. No pressure buying experience from start to finish. I absolutely recommend this team!

I had a great experience here. Salesman Dave was great and made the process quick and easy. Highly recomend Dave and Lia chrysler jeep dodge ram.

Picking up my new car today. Amber was super helpful in making the process super easy Would highly recommend her.

For my first car buying experience I could not have asked for anybody better than Amber Brainerd. I don’t have the words to be able to describe how much help she was throughout this four month process. Her team is phenomenal and despite how difficult I made things, they went above and beyond each time to satisfy my needs. Communication is key, and that’s something Amber has down packed, you will NOT be lead on nor disappointed. I greatly appreciate the help and time she took to get me into the vehicle I wanted which by the way is a 2019 Jeep! They have great selections and you won’t be let down! Thanks again!

Can't say enough about this dealership!!! Paul went above and beyond to make this experience as easy as possible!! Will definitely recommend to others!!! Again I thank you!!!!

I recently purchased a used Jeep from Lia CJDR Northampton and overall it was a great, smooth experience. Paul was incredibly helpful and got me into the car I needed quickly.

Today I went into Lia looking for an SUV and I found the Jeep of my dreams. Amber Brainerd was my sales person and she was beyond helpful and friendly. I never went car shopping by myself so it was nice that she answered all my questions and reassured me. It was nice to be able to ask questions and get actual answers. I asked her so many questions and she never seemed to get annoyed with me. It's a good feeling to be able to go into a dealership and be treated nicely. Amber Brainerd even went on the test drive with me because I was nervous and showed me how the car worked. I have an 09 Hyundai so at 2015 grand Cherokee is extremely different.

Great people to talk to and the knowledge that they have. I found a food pickup truck that is the same as NC. NC truck that has 95,000+ in mileage on gas and selling it for $38,000+. The same truck has almost 75,398 in mileage. The price is $25,929. They have great deals! Please stop by there. It's in Northampton, MA. The person that knows about pickup trucks is Zack. He's a great guy and a good person to talk to. See for yourself. I approve * * U

Sales Professional Amber B. was quite friendly and easy to work with, which made for a comfortable experience with buying a car. Thank you Amber!

I bought my 2018 Jeep Cherokee from Lia in Northampton and have taken it there for routine service whenever needed. And until recently I've found their service department to be first rate. The other day, however, my car wouldn't start. I called AAA who got me going with a jump and told me there was a problem with either the battery or the electrical system. I called the Lia service department and explained my situation. The person I spoke to basically told me to take a hike. What he actually said was they couldn't service my car until sometime in September (it was the middle of August when I called). I asked if he could suggest somewhere else in town where I could take it. "No," he said. Absolutely no help whatsoever. I eventually got the problem fixed at the Firestone service center right up the street from Lia.

I just bought a car through Amber at CDJR Northampton! She made the process wicked easy for me and was extremely helpful throughout everything! I recommend her for all your car buying needs!! She can get pretty much any car in the Lia Auto group! So if you don’t want a Chrysler, Dodge, Ram or Jeep you can still go through Amber!! I love my car so much, thank you for making my first car buying process as painless as possible!!

I know it's wrong to buy a new car from here jeep grand Cherokee L I bought it on November 11 2021 but yesterday the car had a problem with the car's system causing the steering wheel tow not working The system screen warns me everything. Wasting time that day 7-8 hours waiting for the jeep's towing vehicle to come home at 7pm I left the house at ten o'clock I wasted my money, my work, and my time. I lost my feelings. I bought vegetables, bought meat, which It's broken, I have to close the restaurant that day, which the jeep company replied, I just said it will fix it for free if there is a problem again, which is a new car for a month. The car has a problem. I want to change a new car or return the car because I don't trust. In this car anymore, the company is silent, so I recommend that you don't buy this car at all. I warn my sister, I'm going to buy this brand. So I told you to buy another brand and tell my friends don't buy it. I know very badly with this company , this brand of car , at first fell in love with it , but when I bought the car , with no help , regret . My car has a problem on December 23, 2021. Contact for help. Quiet. The company will have employees contact you back. Quiet for 2 weeks, no contact. Do you think it's worth buying a new car? Buy a new car from this brand?

Thanks to Paul Folta I got the car I wanted and the service I wanted. He understood I am not good at dealing with people and we did everything via text and email it was amazing. He is one of the best people for this business. I am so excited to be driving home in my new car!!! Thanks Lia and Paul!! Special shout out to Mckenzie as well these are good people!!!

Amber , sales consultant was ABSOLUTELY amazing! She helped me in which ever way to help me get a new car! She was very understanding and kind! Not pushy at all , like normally how it feels at dealerships! Also made sure all my concerns taken care of right away ! Thank you so much for this amazing journey in purchasing a new car!

ON OUR THIRD JEEP! My Daughter ordered a 2020 Wrangler from the dealer in West Springfield. She decided that she did not like the standard transmission and wanted to trade it in for a 2021 Wrangler Rubicon. They lowballed her on the trade and would not deal on the new vehicle, so we went to Lia. Bottom line, she got a great price on the trade in and the new Jeep. Deal was almost $5K less. Vehicle was ordered, so exactly the same. We like the dealer so much that I bought a 2021 Gladiator Rubicon, and my wife ordered a 2022 Wrangler Rubicon. All three vehicles are great. Thanks Paul.

Found a nice car on Cars.com, contacted the dealership and was immediately contacted back by Paul Folta. Spoke with Paul mostly through text and he was always quick to respond to any questions I had. Met Paul at the dealership and truly had a very simple, no pressure, headache free buying experience. Paul has been great from start to finish. Very responsive to my calls/texts. Wish I lived closer or I'd buy all my cars from Lia Northhampton. Can't say enough good things about Paul and his team, I'd give 6 stars if there were 6. Highly recommend!

David Sepavich took the time to listen to exactly what we were looking for, and filled the bill perfectly and even more than perfect. He matched the Ram truck of my dreams with our trailering needs and even my quirky needs. I feel we received tremendous service and good value. I will definitely do business here again and plan to service my truck here as well. Thank you so much!

We worked with Dave Sepavich and had the best experience buying our new Jeep. He didn’t make us feel rushed or pressured. It was one of the best car buying experiences we’ve had!

Excellent sales experience with the Lia team Sales person Paul Folta Sales manage Nick Kane MacKenzie Sumwalt Thank you so much

Great experience. The team was very professional, great vibe. They make you feel part of the family! Ask for Paul!! Loving my new jeep!

Paul did an exceptional job and I had an overall great experience getting my Grand Cherokee! Five stars for sure

I had an excellent experience with this dealership. My salesman Paul N helped me find the best car to suit my needs and walked through every detail with me. Mokenzie in the financial office did everything to get me the best interest rate possible when I decided to purchase the 2019 Jeep Cherokee I choose. If your looking for a Chrysler, Jeep, Dodge car, or Ram truck. Choose this dealership as your first stop in your car buying experience.

I cannot begin to say how grateful I am to have had Amber Brainerd as the salesperson I worked with in the purchase of my new vehicle. She was extremely knowledgeable, patient, as well as informative during my purchase and more importantly, remained just as informative and helpfully courteous after I signed ALL the documents and owned the car. She was able to direct me to the EXACT car I wanted, which represented all the features I needed with a little extra included....at an extremely competitive price. Another part of my positive experience at Lia was that the dealership recognized the great condition and value of the vehicle I was trading in and treated me very fairly in assessing its value.

Just bought a Grand Caravan . ..thank you Amber Brainerd for helping me find my dream van and making the whole process seamless. I really appreciated your communications letting me know all the next steps! You rock!

Have to say go somewhere else, anywhere. The only saving grace I found there was in the general manger. Service department is horrible at communication and getting the job done correctly and when they do make a mistake as simple as balancing tires they won't get you back in to fix the problem for over a month. First vehicle I purchased here a 30k jeep wrangler they had for 10 weeks and could not stop a water leak into the cabin but did take it back in for a trade on a dodge Ram. Everything went mostly ok but I can't drive it on the highway with the tire balance problem unless I go and pay for to be fixed elsewhere, mind you they just put the tires on and I paid for a 4 thousand dollar bumper to bumper warranty that now I feel I'll have to take it to another dealer and pay the $100 deductible to get the job done in a timely manner. The service departments communication skills are the worst I have seen and I have been a service writer and service manager at dealers and repair shops. It's not asking much to keep the customer informed and fix your mistakes quickly and graciously. Going into the dealership is deceptive, nice new clean building and happy to sell you something but then when they see your name on the caller ID and ignore your calls, the pretty building takes on a different feeling. I would give a better rating if it was based on sales only but since I committed to a 3 year warranty contract I was expecting to be treated as a respected paying customer. It's not the feeling I have received and I am one that has more patience than most. This has been going on for five months and only seems to have gotten worse, now there excuse is they only have two technicians in the service department. Un happy Buyer :(

Our second time working with this dealership. There are 2 other Jeep Dodge Ram dealerships that are significantly closer to us, but I'll always travel the extra distance to Northampton for the outstanding service. This time we worked with Amber Brainerd and she was an absolute pleasure to work with. She was fast, efficient, and flexible, even when asked to rework numbers repeatedly. Bonus points for her patience and willingness to help with my tiny humans when I picked up our truck.

First off when buying a new vehicle it's never as easy as walking in and out but the team here. Worked very hard and helped me get into a truck I'm extremely happy with. From the initial phone call to the financing they explained everything to me every step of the way. I'm am very pleased with them and would suggest or refer anyone to go see Audra and she'll get you set up.

This dealership experience makes me never to want to own a Ram ever again. The service center is a complete nightmare and has zero regard for the customer. I'm surprised this company stays in business. What a disgrace!!! Zero stars.

We just had an exceptional experience at Lia with both our sales person Amber as well as the business manager MacKenzie in trading in a Sahara Wrangler for a Gladiator Rubicon. We truly have not ever had such a smooth transaction start to finish until Lia. They were great to work with as well as were very accommodating and met all our needs. We had just come from another Jeep dealer, who we were not happy with at all and then very happily landed at Lia!! We would highly recommend Lia, and when you go... Ask for Amber!! ❤️