Citizens Bank Chestnut Hill Plz, Newark

HORRIBLE HORRIBLE EXPERIENCE!! I would NEVER deal with this bank! The employees including the managers very rude! If I could give 0 stars that’s how bad I was treated!

Lauren was so sweet and fast. While waiting for my new debt card, she chatted and made me feel very welcome in the branch. If I have any issues while I'm staying in Delaware I will go visit her!

Excellent customer service. I was greeted upon entering and had all of my questions answered promptly, knowledgeable and courteous.

What a horrible Bank to belong to they are never open you get done work they are closed you come on weekends they are closed nobody ever works here

Have been a customer for over 25 years

Had a VERY bad experience with this bank. Would give zero stars if I could. A year ago (April 2020) after my father died, I helped get all of my parents' joint accounts into my mother's name alone. My 83 year old disabled mom and I went into this Citizens Bank branch. It took 3 hours to change a checking account and a couple of CDs. During that long process, our banker seemed to be spending quite a bit of time in the other room socializing with the other staff. We added 4 beneficiaries (mom's 4 children) to all of her accounts. Fast forward to a month later, we get a statement in the mail It has only TWO beneficiaries listed. I immediately call our banker. He says, 'Don't worry! That's just a limitation of the template of the bank statements! They only have room for two names, but I see all 4 on the screen! You're all set!' Fast forward another year (May 2021). My mom has passed away. My siblings and I contact Citizens Bank. You guessed it - there were only TWO of the 4 beneficiaries on the account. Not only was our Citizens Banker incompetent, he flat out lied to me. Disgraceful service. I would never trust a dime of my money with Citizens Bank.

I am a teacher of the visually impaired. I was taking a student on a trip here to make a withdrawal. The staff was quite helpful. They gave sufficient verbal directions to my student. He was able to be self-sufficient without me having to intervene.

The teller pulled out money from a different account, definitely he had no clue what he's doing, I don't recommend it at all..!!

These guys are great....I canceled my all bank accounts and I am only banking with them.