Citizens Bank Grand River Ave, Detroit

Service is always good, friendly & helpful but the walk-in ATM is right on the busy street with people constantly walking by which is a bit unnerving. Additionally if you have to go into the bank, you have to park in the back and walk around the corner to get to the front. But it is about the only branch left near me in Detroit. I don’t think they care about Detroit accounts, so I may have to make some changes. 😩

Very terrible service all around, ATM outside didn't work, the drive through took 45 minutes In 90 degree weather and he inside was empty therefore the employees were simply taking their time. Then the lady gets on the the speaker on the drive through laughing and asks us to wait longer... If I could petition this establishment I definitely would, not a bad bank but terrible employees. I would give zero stars but it won't let me

Very Friendly and Great Customer Service I’m in and out within 15-20 Mins not a long Wait 😊

It turned out to be a terrible service. The banker is new and even needed me to guide her on the computer, in order to get my application done. Well, did I tell you that the I ended up still didn't get the result I want. In total I went to for 2 times, multiple phone calls because the banker can even be out of the office during working time just because some personal reason, and there is nobody in the whole bank who can be the backup and take it over (or they just slack). People was nice in the bank tho. However, smiling doesn't make sense if nobody does the real work.

Horrible location...they never have change even if I call to order some....it's a terrible location for a businesses to use. And this branch has the worst customer service I have ever experienced.