Chase Bank W State St, Alliance

My wife and I were victims of fraud, they were very professional and proficient in taking care of this matter, very courteous, polite, overall, if I had to bank some where else, this would be a bank to go to...

Yesterday I went into the bank as there was an unauthorized charge on my account. And I was told I needed to make an appointment! Ok maybe that’s needed if they (the business bankers) are busy but they wasn’t. I had the worst service I think I’ve ever had at Chase. Nanette is so arrogant and rude it’s unbelievable. To make a long story short she basically told me to call the store first and from now on call the number on the back of the card or use the mobile app. Which I don’t have! They wasn’t busy. I guess Chase needs to put a sign on the door “By appointment only”. Because if she has to help you look out!! I guess I was interrupting her playing on her phone or with her hair which she did a lot of. I’m really disappointed that Chase allows their employees to be so rude. Hopefully when they downsize again she’ll be looking for employment. I’m sure it really made her mad because she had to help me twice!

Always nice tellers. A young man ,I can't remember his name but he works in a cubicle has been a huge help for me with different situations. He has gone above his job to help me.

Very difficult bank to deal with.

I'm giving one star only because Google is forcing me to. Chase deserves zero stars! My son visited the Alliance, Ohio branch to open his first business checking account today (Sept. 25th, 2020) and was horribly mistreated! They talked down to him like he was a child (he's 23). They were condescending and rude and he walked out feeling angry and confused and without a business checking account. He decided to go to the bank where is personal account is held and they answered his questions and had him setup with a new business account in just minutes. Just goes to show the difference between good companies and employees and terrible ones. You should never walk out of a business feeling the way my son was made to feel today! Chase definitely needs to DO BETTER!!

I can't say enough about the professional banking services that Elaine Chambers has provided me. While traveling on business my driver's license was stolen and Elaine went out of her way to assure that I could access the funds that I needed, and did it so professionally and with such ease that what started out a very stressful situation became a pleasure. This branch is run as well or better than any Chase Bank branches with whom I have had interactions across the Midwest. It's good to know that where my money is concerned I have a trusted advisor who can assist all of my banking needs. I can't recommend Elaine highly enough!

Keeps putting a hold on my check. Cant feed my kids or pay any of my bills. Stupid and dont keep their promises having it in on certain day. Cant trust them