Chase Bank S 800 E, Orem

Not sure why most of the reviews are quarrels with Chase bank policies and issues and not with this specific branch... but anyways, I was greeted warmly just walking into the bank. The tellers were fast. The account managers were very professional in helping me get a new account set up. Highly recommend this branch

This branch offers 3 different ATMs: Drive Up (24 hours): $20s only Vestibule (24 hours): $5s, $20s, $100s Lobby (Business Hours): $1s, $5s, $20s, $100s The multi-denomination ATMs allow you to select how many of a certain bill you’d like. All of the ATMs accept cash and check deposits and offer contactless payments for Chase customers only.

I want this to be a fair review, not just me angry at one employee. My family and I have banked with chase for more than a decade. Lately, this branch has left us wondering why we still bank with Chase. You’re better off going to the Lindon branch, their service is much better. First, whenever you go in, you ALWAYS end up waiting. No matter what, no matter when, be prepared to wait a good 20-30 to have someone help you. Calling is no good, you call the branch to make an appointment, and you always get their voicemail. The branch manager is nice, and overall most staff is nice. However, Kevin Woods is not well trained. He will tell you no to services, and even after another banker corrects him, he will still refuse to give you said service. Chase is not cheap, they charge lots of fees (like a high quality bank) and yet their service falls short from high quality. I brought up my concerns with the head quarters and I was simply told, “we’ve spoken with him (Kevin Woods) and we’re sorry.” There are other reviews that complain about him, not sure why they continue to let him work with customers. Either fire him, or move him to a position where he won’t have to deal with the public.

I don't know where to start. I've been with chase bank for several years and I honestly have to say that I haven't had good experience with Chase from the beginning. Recently, we had two fraudulent checks processed through our business account. So I contact the chase fraud department right away but I was on hold for over an hour before someone answered the call, then my call got disconnected. So I had to call them back and wait another hour. Finally I had to hang up the call because I got tired of waiting. After the call, I dedicated to go into a local chase bank branch to get this issue resolved in person. Definitely not a good experience and will not recommend Chase bank to anyone.

DO NOT BANK WITH CHASE. . Beginning on August 7th, 2020 my debit card started being declined. I went to my online banking portal with Chase and I was able to confirm that my accounts had funds available. I then went to their secure messaging portal to see if there was an issue. There were no current notices indicating that there was any issue with my account. Assuming that the issue might be a bad chip I ordered a replacement. On August 12th I spoke to a banker at a branch who informed me there was a "restriction" on my account, but unlike what she normally sees it was not telling her what the restriction was. We called the corporate number, and at that time she and I were informed that it was a social security authorization issue. The banker under the instruction from the corporate line submitted the SSA form on August 12th with me at the branch. As I was leaving she told me I should call corporate to confirm their receipt of the document and my account should be unrestricted in 1 day. I called later and the gentleman I spoke informed me that I would not have my accounts unrestricted for 2-4 days. This left me without access to any funds once again. I had been without access to my account since the 7th, it was now the 12th and with a weekend I was unlikely to have access to my accounts before August 17th.I could see the funds in my account, and autopays were being rejected. When I informed him that this was having a detrimental effect on me personally as well as financially, he told me he could override it and I could go to a local branch to make a withdraw. He attempted to call several of the neighboring branches and was unsuccessful at getting in contact with any of them. Inaccessible phone lines is also something I have encountered with Chase. He finally reached a branch that was approximately 25 minutes away. At this point, I had taken a majority of the day off work, and was not able to drive to that branch in time. Over the weekend, on Saturday, August 15th my new debit card arrived. I tried to log onto my online banking portal and was unable to do so. As of Monday, August 17th my account was still not accessible and my card was still not working. I called Chase's corporate hotline once more, only to be informed that as of August 9th my account had been automatically closed. They indicated that I should have received a letter in the mail on August 7th informing me that I had 48-hours to authenticate my Social Security Number. Since I failed to do so, the account was closed on the 9th. My savings and checking account had been cleared out and the remaining balance would be mailed to me on August 20th and it would take 5-7 business days for this to arrive. The aforementioned letter was not received. I have informed deliver activated on my mail, and between August 1st-15th I received no mail from them. Additionally, when I inquired as to why no notice was sent to me through the secure messaging system regarding this issue they said it could only be handled through the mail. However, even if the matter could only be addressed in the mail, a notice informing me to look for time-sensitive mail would have been the very minimum of courtesy they could have extended. Finally, requiring a 48-hour response to something sent through the mail is an unfair business practice. Additionally, as the timeline above shows, Kate told me this morning that my account was closed on the 9th. So why when I appeared on the 12th was I told to fill out the form, which they submitted and I would be set in a few days? Kate also acknowledged that this situation was mishandled and opened an internal Chase complaint on my behalf. I now find myself without access to any of my money. The check will not be mailed until August 20th so the earliest I expect to see it is August 25th. Auto-payments are being returned due to lack of funding, and every penny I own is being mailed to me. There is no way to ensure that that check will arrive. I would have never, ever chosen for it to be mailed, and was given no other options.

The drive thru ATM is always out of service. I rarely go to a physical location, but when I do it's to deposit cash. Oftentimes after hours. I bank with Chase for the convenience, but it's becoming increasingly frustrating when more often than not the drive thru ATM is broke.

The worst bank I’ve ever had. I opened an account on 12/19/20 I've had issues with this account from day one. I deposited a large sum of money into this account yet have been unable to access my funds. My first problem was I used Zelle pay to send my mom $225 but the account was flagged for suspicious activity so I was told to stop by the branch with two forms of identification so they can unlock the account and verify my identity OK no problem it’s a pain but I did it. I spoke with the banker he said he needed to submit an email proving I’ve identified myself and my account would be available within two hours of the email being sent. Two hours pass I can now access my online banking however my debit card is still not working. I called the branch the banker that assisted me with unlocking my account told me that I should give it 24 hours to access my funds via debit card no surprise after 24 hours I was still unable to use my debit card and have been since I received it. I logged onto online banking this morning and see that my account has been closed out I did not close my account I have not received an email or any correspondence whatsoever from the bank so naturally I called Chase inquiring about my account I was told for the second time that I needed to go to the branch and show two forms of identification and that they would be able to assist me with re-opening a new account because the current account has been closed. I told the lady over the phone that I’ve already gone into the branch four days ago with the forms of identification requested I was told my account was unlocked. She says well in our records it doesn’t show that that took place so we need you to verify your identity before we can move forward and now I’m being told that I won’t even be able to access my funds once I prove my identity I’ll need to wait 3 to 5 business days for them to process my claim and receive my OWN money!

Been cashing checks before here and no issues but they recently raised costs and even more recently made it more difficult to cash checks with nicknames or for businesses even with all documentation. Don’t recommend chase I’ve switched to America First and they’ve been wonderful in the past year I’ve had an account. No bull rap hidden feed and they go out of their way to help out. Chase is a big disappointment.

I wanted to share a quick story about my experience to help others decide to bank or not bank here. A couple days ago I logged into to account to view my payroll deposit was deposited successfully into my savings account, which it was! Things have been going smooth with Chase so far, no reason to complain, or so I thought... I logged in today to move some money around and I noticed my savings account was missing? WTF? I had a lot of money in that account, where did it go? Well after calling the bank, I found out that they had CLOSED my savings account due to 'no activity' and returned my money to the payroll company. How god damn kind of Chase! So to make matters worse, they will not re-open the account, I have to go into a branch and open ANOTHER savings account. Not to mention contact my HR manager and get a physical check after they can prove the check was returned by my bank. This will be a multiple day process that could have easily been avoided if they could see the activity in my savings account before closing my account. Very disappointed in my experience here at Chase. Worst banking experience I've had. Bring your money elsewhere if you want any sort of competency.

The most unreliable branch of Chase I’ve ever been to. Their ATMs are always always always broken. The one outside is always breaking down, and the one inside is open maybe half the time