Chase Bank N County Line Rd, Jackson Township

I just want to share my experience with a Chase Bank Jackson branch. I saw a real team that takes care of its customers. Namely, I want to mention John Anchak with whom we have been working for the last two weeks. John showed himself to be a real professional, walked me through the processes that were difficult for me after the death of my mother. He is not only a very knowledgeable and professional worker, but also a very good person who remembered the complexity of my situation. John was very patient and explained every step of the process to me and makes me feel comfortable and secure. Thanks to the Chase Bank for having such good employees.

I will not suggest anyone to open a bank account with Chase. First issue that they will ask you to have at least $2000 in your account otherwise there will be a monthly fee on your account, and besides that they charge you with all other fee most of the time, and if you try to reach out to their customer service line the wait time is at least for an hour. They will keep you waiting for an hour with their customer service line and they will play a music and after an hour also they will not be able to help you. Even if you go to the Chase branch their staff is very rude and unprofessional and they don't have knowledge of accounts. Their behavior is very rude, please stay away from this bank, and if you do have an account with this bank please close it, it is worthless bank, with no customer support at all, they are money minded.

Every staff member of this bank is so awesome!! They are so friendly and make you feel so welcomed!!! I look forward to going there just to see everybody that works there!! Chase Bank in Jackson is the best bank to go to by far!!!!!

Staff here is extremely polite and helpful. You definitely feel valued when you walk into this branch.

Is there no body working here? They had to get someone an extra chair so many people are waiting to be helped... should have gone to Howell. The wait is ridiculous.

Why is there one bank teller on a busy friday? The bankers just sitting around having conversations about what if they went blind instead of actually helping customers. Good job guys doing absolutely nothing.

Going to a teller or talking to someone about opening a cd is fine... i talked to an investment advisor one time about potentially opening a ira and i asked him twice about was the fees would be and he refused to answer the question... i recently spoke to their mortgage guy and he didnt know anything about the promotion i received. I emailed him and asked he that he get back to me and he never did.....For some people providing customer service goes out the window when they realize they’re not gonna make any money off of you

You can update the status of the bank to CLOSED please. Instead of having us drive all the way to read the piece of paper you have on the door...... 0 Star

Absolute disgrace, luck of customer service... I was waiting to solve a small issue and it took a long time to get help, even though they had two other employees working at the back side of building... Nobody apologized, nobody comforted or offered help till I was about to walk out... Stay away from that place unless you have whole day to waste...

The girl with dark hair and glasses behind the counter is always so nice.