Chartway Credit Union College Dr, Murray

I am a Chartway customer for one year now, so keep in mind this is a very sincere review about them. Chartway is the best! Amazing APR, great customer service and convenient locations. This specific branch is my favorite. Christian and Francisco are fantastic! In one year they were always there to help me with whatever I need. I would like to thank both Christian and Francisco for going far and beyond when it comes to its customers satisfaction. I highly recommend Chartway to all of my friends. This branch team rocks.

It was a great experience to do my car loan with Christian He is so good in explaining everything and taking the time to helping me. He is really good and speaks Spanish 🙂 I have been with this Credit Union for more than 18 years (it had another name at that time)

I definitely recommend Chartway! Those guys are amazing and I never felt so welcome in a financial institution in my whole life. Specially Christian, who attended me, he was very nice and supportive. After being rejected from some other Banks/Credit Union, they refinanced my car for an interest rate of 2.59%, much lower than I was expecting. The last place that I went before go to Chartway was Jordan CU, they offered a high interest rate of 15% and they didn’t look so interested in work with me. Now I’m very committed in develop a good relationship with them, and build a long term partnership! Don’t think twice, go to Chartway!

Require you to play 20 questions every time you call them just to talk to someone about your account. They play with debit transactions holding them and stacking them the perfect way to charge the most amount of fees possible This is a huge credit card company that bought up .some small banks and credit unions, mine included and is out of state and horrible to deal with.

I went here to deposit a check I got from a company in Canada, they said it was deposited and gave me a receipt, I asked if they needed anything else and they said no. I went and spent some of that money and an hour later they called me left a message asking to call them back. I called them within 5 minutes at the extension provided. Then I called them a few more times and no answer. And a few days in a row with no answer. When I went in they were very kind and explained to me that there was no issue and wanted to make sure that I had money in my account and would be okay without that cash immediately available. Although it stressed me out and I couldn't reach anyone overall a good experience

Lady who help me very rude! No manners and at the end she threw me the recipe! The bank wasn’t busy only one more client after me and there were two workers in there! Even if the bank were busy she needs better manners with the clients! I only went to pay a loan Give her my account and that was it! I didn’t even talked, it feel really weird that experience.

Christian Valdez, Francisco Rivera and ALL the staff overall are amazing! They've helped me with my business accounts , several loans and education about credit management. For that, i am grateful. Than you guys.

I have been a member for 16 years, and I have only the best experiences to report. A recent car loan was managed by the manager of my branch, and she took care of every detail to ensure I received the best rate and terms. As a member of a Federal Credit Union, each account holder has an integral part in the financial institution. Unlike a commercial bank, CHARTWAY exceeds every expectation with personal and professional attention. Thank you for having me! Ro Thompson

I wasn’t originally with Chartway Federal Credit Union, I joined TFCU before it was bought by Heritage West and then Chartway. I have stayed through all of the changes with hopes of the same service and dedication. But, after being a member for over a decade, I no longer trust my hard earned money to this institution. A recent event has shown their professionalism and lead me to start looking into other financial institutions. To explain the situation; I had fraudulent charges placed on my debit card. As if that isn’t a nightmare enough, it only got worse as I went through their processes to rectify the situation. I spent a few hours of my time on hold (ASA must be tremendous) when calling their customer service, I was transferred from person to person because a “specialist” needed to speak with me. They lost my forms at the branch, they finally found my forms and sent them into be processed. A week later I find out that they processed only half of them. I call again, placed on hold for ages and then told to refill out the forms with no answers at to what they did with the other ones. Asked to speak with a supervisor (who sounded even more clueless than the first individual) and sent me back to their customer services again. No empathy, or explanations. Finally I find out that only half of my forms were submitted. You may think I’m a disgruntled reviewer and I am; but for the love that I have for money— DON’T PUT TRUST OR YOUR HARD EARNED FUNDS INTO CHARTWAY FEDERAL CREDIT UNIONS CARE!

Terrible customer service. I've banked here since it was Utah Central and ever since it was sold to company out of state (Chartway) I have not received good service. Today I needed help with new website log-in and password. First I tried the website for help. They had a place for on-line chat. I waited with a message that chat was being started until session timed out so decided to call. I was on hold for 15 minutes and decided to try the callback feature instead of holding. So I left my callback number and after an hour and a half with no call back, I decided to call back and wait on hold. I waited for 40 minutes on hold then got a person who was going to send me a link and while she was doing this she hung up on me instead of putting me on hold. She also didn't get my phone number. She sent me a link that didn't work so I emailed her back with my number and asked her to call because she didn't solve my problem. After all of this someone finally called back from my first phone call but I was so mad I told them to fix my problem and call me tomorrow. But tomorrow I think I will close my account. I hate dealing with people out of state for banking needs, go with a local bank or credit union.