Capital One Bank Old Columbia Pike, Burtonsville

I had a complicated banking question and their awesome employee Godfrey helped me tremendously by tracking down the record I needed. A+ effort from him and the whole staff as they discussed my situation.

This experience was my worst experience at this local branch. I had always liked this branch 5 years ago, but now, the branch has changed with new staff members (that don't even know what they are doing and are not acknowledgeable of any product or service). Capital One has now removed the Deposit Slips which is very agitating for me and that the app barely works. Some staff have an attitude and don't even care about their jobs. There was this new muslim lady at the counter and apparently she can't understand what transfer and withdrawing is because she took 10 minutes trying to understand me clarifying what I needed. At the end, she did it but was not helpful. I now want to switch to my other bank, Navy Federal Credit Union just to have peace of very accommodating staff and fast service.

Although this branch is always spotless and offer complimentary coffee/ tea, they are super slow. I've come here on several occassions and all the time they are slow. There could be only 2 customers waiting, and my wait time is still 15 minutes until it's my turn. It's only convenient bc of the shopping center they are located in.

Drive thru a little slow, but friendly reps

I have been coming here for 4 years now. The staff is so much friendlier than at my last Capital One Bank in Upper Marlboro! Rosa, the bank manager never fails to greet me when I walk in the door, unless she is busy, and all of the tellers are very polite, efficient, and personable. I do miss the coin counting machine, but I understand that the maintenance completely swallowed any profits they made from non-Capital One customers. The auxiliary staff are very competent and do their jobs quickly and professionally. I have to bring my mother here twice a year, to get notarizations that she is still alive, and she is always treated with the utmost respect, and made comfortable if we are required to wait. The bank is always spotless, and there are always coffee and treats available.

I’ve never had a good experience with a single Capital One location. Incompetent workers and you can tell they have zero education. Good luck, definitely not a startup friendly bank.

I only went to the bank to cash a check written to me for some items I sold on Craigslist. Well, the capital one customer was a capital one 360 customer which is different than capital one. Needless to say, the process of cashing the check was a nightmare. Phone calls to support were useless. I ended up having the buyer cash the check and then give me the cash. Wow!!