BrightStar Credit Union Nw 40th Ave, Lauderhill

Customer service is great. I enjoyed speaking with Mercedes. She was great help and gave me couple options about taking money out of my savings account. I wish there were more options to do it online then go to the branch though. But overall good experience.

Everyone here has been extremely helpful and always available to assist. They are always offering great options for customers and very great company to bank with. I had one of the best absents to assist me today with my needs which was Martina she’s so awesome and great personality. I could her her smiling through the phone with me and she’s extremely very patient.

Adriana, was very helpful she understood exactly what I needed to be done. It was later on in the afternoon , so it did get pretty busy but she made me feel like I was the only person in the bank what times being hard as it is right now she made me feel very loved. And there was a purpose for me here at this moment for her being a branch teller I felt that she was more than that at the moment. It was only 5 minutes but change my life forever thank you Bright Star Credit Union for having one of the best employees.

I have been using Brightstar since I was in high school. Always great service! Use them to get a car by myself in college, with excellent interest rate. My most recent experience with Philip made me decide to write a review. His customer service was superb, he definitely goes above and beyond for his clients. Definitely will continue to be a member.

Latonya was the individual who helped. Wow. Such fantastic customer service. She was so understanding of my situation and took the time to get all the details so she could relay it to those that needed it. She kept checking up on me throughout the process and was able to resolve my issue. Could not be happier with who gave me the support. She should be the standard of how support should be given. Great hire BrightStar!

Allan was extremely helpful and provided all the answers to my questions. He was extremely polite, patient and took his time with me. Hard to find wonderful, attentive and caring people these days! Shout out to Brightstar's Allan and many thanks with blessings! 🏅💫💖

Martina was excellent. She was very patient helping me set up online banking. She also provided local branch address and phone number for face to face service. It was a pleasure talking to her, she made this painless and effortless..

I had the absolute pleasure of speaking with Cash today. She was AMAZING. I am technically challenged and she was patient with me. Got all my queries and transactions completed. I am 1000% satisfied. Awesome experience with her.

Andrea was courteous, helpful in assisting me. I had to call a second time BCSU and Andrea helped me once more. She even remembered me from last time. I am very pleased with her friendly demeanour, plus her knowledge of her field.

The young lady who helped me (I was driving and didn’t write down her name!) was very thorough in explaining what happened with my transaction. She let me vent, and she didn’t get ruffled. She was professional and kind. Excellent service today!!!

Reina had amazing customer service. She helped me with all my problems with my account in a matter of minutes. I will forever bank with Brightstar because of her amazing customer service! Thank you!

I had difficulties remembering my credentials and I had to call customer service for support. I’m grateful to the phone line connected me with Rashidia Sanderson. She was able to authenticate me and help me immediately. As a result of her professionalism and support I’m now able to log into my account. I would highly recommend BrightStar to my friend and family just because she works there. Thank you BrightStar for hiring Rashidia!

My call to Bright Star this morning on 2/29/22 was promptly returned and my concerns well taken care of by Ms Rasheeda. She even went further to encourage me to look into refinancing my car loan with Bright Star by providing me with a possible interest rate and information I was not aware of. I am definitely looking into refinancing with Bright Star. Thank you Ms Rasheeda (Sp).

I received call back from BrightStar and had the pleasure of speaking with a representative by the name of Kash. Who was amazing she answered all my questions and concerns. She is very professional, and exponentially insightful. She is more than an asset to your company 5 🌟🌟🌟🌟🌟

It was such a pleasure to work with Rasheeda this morning. She was very pleasant and personable. She was very knowledgeable and helpful. I appreciate her patience and kindness in assisting me to resolve my issues . She made sure I was able to understand and all of my concerns were addressed , and my needs met. Thank you so much!

Alan was very knowledgeable, professional and courteous. He listened to my issue and addressed it head on. His knowledge was a breath of fresh air and it gave me some insight on the Bright Star Credit Union and all the products they offer. Keep up the good work Alan. He is definitely an asset to Bright Star.

Brea assisted me and she was so nice and friendly. We were able to resolve my problem and she even gave me some great advice on this App that lets you block and unblock your card for a peace of mind. I loved the service I would give her 20 stars if I could

Phillip was outstanding! He took the time to do everything I needed done and even thought of informing the department that there was going to be a purchase the next day do there would not be a hold up. I couldn’t be more pleased with the service he provided.

lan was very knowledgeable, professional and courteous. He listened to my issue and addressed it well. He had gave me some insight on the Bright Star Credit Union and all the products they offer. Keep up the good work Alan. He is definitely an asset to Bright Star.

I had the pleasure to speak to Rayna in loans which was extremely helpful. She answered my questions with making beneficial suggestions on how refinancing my vehicle loan with BSCU could save me money. Who doesn't want to save 🤑

My customer service representative went above and beyond to fix a problem I had been having with Bright Star for over a year. She was amazing the best help I have received since I joined in 2018. Thank you so much CASH you made my summer! 🤗

Friday, May 13th, I had pleasure of speaking with Christian, who effortless resolve the problem with my card. Having spoken with two other people and repeatedly giving the same info and not getting the issue resolved. The courteous and professional services given by Christian was outstanding.

Mercedes’ was patient , thorough , friendly engaging and Kind. I called to check on a fraud notice. She helped me with that issue, getting a new card, start to have my statements started again and tell me how to get a credit card.

I have been trying to refinance my car, i spoke to a lady who called me at 9.30 this morning. I did not have my vin number handy so she told me she would call me back at 11,30...unfortunately she must have been busy. I called and waited 40 minutes and finally left my call back number. A young lady named Rosita Silverchery called me back and thank God for her. She was patient, very informed and walked me through signing on to my small account. She was wonderful and taught this almost 80 gentleman to appreciate and how to sign in to my account on the computer. I am now waiting for someone to call me back from the auto loan refinance department as Miss Silverchery will notify someone to call me back Thank you Rosita of Brightstar Credit Union. n

My customer service agent was awesome. She was patient and went above and beyond to provide excellent service and resolve the issue I was experiencing. Would definitely recommend.

Bria was very professional and assisted me in a timely manner to resolve my issues and also told me about other stuff being offered at BrightStar.. I am very pleased with her assistance and knowledge today.🙌🏾

Kach McNeal was kind and patient. She provided excellent customer service and stay on the phone until my online service issues was resolved. Best customer service experience I’ve had in a while!

Marcedes and the other lady (sorry forgot her name ☹️) who worked with me to resolve my card issues were marvelous and efficient! Thank you both!! Great customer service!

When I reached out to Bscu I honestly was a little lost on what was best for me, if it wasn’t for Phillip Navarrete with Bscu I would have never known about so many options Bscu has to offer! By far best service I’ve ever received from a bank! 10 out of 10!

Mercedes (Marcedes) was my rep and she was proficient, professional and knowledgeable. My primary bank is USAA, my experience with Marcedes definitely has painted BrightStar in a new light. I’m considering switching to BrightStar.

My experience was outstanding! Martina was excellent! Martina helped me understand online banking processes and recommended how I apply them for my needs! Kudos to Martina! Well done!

Ms Latonya was extremely adamant in assisting me. Very polite, tolerant and knowledgeable of information needed in my investigations.

I love and live BSCU. I have gotten Reyna on two different occasions and she's has been outstanding! Reyna is very patient, understanding, efficient and most helpful. Thanks Bright Star for making me a happy and satisfied customer.

I recently became a member of BrightStar Credit Union and it's has been such a a wonderful experience. Great staff who offers excellent customer service. I cant say enough about Customer Associate Rashida who is not only professional and knowledgeable, but extremely efficient, and she goes above and beyond to ensure customer satisfaction. She attributed greatly to my positive experience at BrightStar.

I received service from the agent Rosita today and she was amazing. She answered all of my questions and informed me of the different program bright star offer. Overall my experience was great

Martina helped me Tremendously, with my issue. She was very effective helpful professional and caring. I would recommend Bright star credit Union to anybody.

Kudos to Martina!!! Ten star review!! I do not know why it is showing my son's picture and name above because this is my account, however I wanted to do a review of my experience. Martina was absolutely wonderful. She answered all of my questions, explained everything in detail, realized that they had not ordered my checks for my savings account so she did that for me, she was so personable and so kind and took her time with me. I cannot say the same for the experience upon opening the account. It was rather robotic with generalized answers and not answers to my particular questions. No personalization.. Martina, on the other hand, the customer service person I speak of above, should have 10 stars! Mary T Wilson

Unfortunately I did not catch the woman's name that helped me. She answered all of my questions and was very patient when I didn't understand something. I wish I knew her name but she only mentioned it briefly and I thought it would be mentioned when the request for review was sent. Anyway, she was great! Mary T (Terri) Wilson

Awesome Credit Union. Business and Personal. They(Reina) work hard to get you any loan you need.

I’m having a great experience right now dealing with BrightStar Credit Union. The service is excellent and I just dealt with Reina on the phone and she was great. Thank you for everything so far. I am happy with your services so far. Sincerely, Harold

I'm helping my elderly Mom manage her finances which includes a nice Money Market account with BrightStar Credit Union. Our first step was to add me to the account that was very easy thanks to assistance from the BSCU staff. Most recently I had questions about the best way to access the money and how to "handle" the two accounts. Alan was very knowledgeable and made suggestions that could potentially save us money should we need to withdraw funds to cover medical bills. Much thanks to all the staff who've helped me so far! Michael

I am a recently new member with Bright Star C/U . First impression is very exceptional service. The operator listen to all my questions and concerns and answered each and everyone of them in a professional knowledgeable manner. All my concerns were all solved , Brianna, had a solution for each and everyone. Very pleased. Thank you for your GREAT customer service.

Mercedes was extremely helpful! I needed trace numbers for a deposit at a withdrawal that I didn’t recognize in my account, and she got them for me and returned my call the following morning with the numbers. She was extremely helpful, she checked to see if there was anything else that could help identify these transactions, and made a suggestion as to what to do if I can’t figure out where they came from.

Having difficulties managing two separate accounts so called the help line - was blessed to be called back by the fabulous Marcedes. Her instructions were clear and geared to my speed (!) and her patience was truly remarkable. She listened and solved the problems with a kindness and efficiency that is too rare. Good job BrightStar - having your very BEST employees on the line!

To whom this may concern, I would like to acknowledge Mercedes Black for her superb customer service… she always go over and beyond what I’m ask her and she is very pleasant and patient. I have had issues in the past and she has resolved them without a problem with waiting for her to troubleshoot waiting for me to gather the information she is above a five star. We need more people like this in customer service it makes us feel like we are part of the family with the company that we bank we… KEEP HER ON THE TEAM… I hear management position Mercedes happy holidays be safe. I may need you again later in the future! 😇😇😇😇😇

Definitely I must give my financial instruction a 5 star review. Yesterday the representative Ivonne gave excellent customer service and provided great information on credit card information and which was the best and most convenient for me. Thank you Ivonne 😊

Gabby Carrera is the best associate of this credit union! My spouse and I have nothing but praise for her skills, her friendliness and ability to make our lives easier. Highly recommend working with her first and foremost when opening accounts and any banking transactions. Thank you Gabby for being wonderful!!!

Bria was very helpful in handling my situation. She was professional, kind and considerate. An absolute delight. BrightStar is very fortunate to have her on their team.

I received a call back and excellent service from BrightStar Credit Union. I am not very astute with the computer and the young lady was very helpful. She remained on the phone line with me until I completed my task.

BrightStar Credit Union has the finest group of employees I’ve experienced. I’ve been a member since 2010 and have only spoken to caring and helpful associates. Thank you for an outstanding client relationship.

Reina Youssef helped me over the phone with refinancing and credit card related questions and applications. She was very kind, knowledgeable, and thorough. I was pleased with my first experience with Bright Star Credit Union. Now I’m just waiting for the response and hoping my requests are approved! :)

I have been a member for quite sometime now. Got Mercedes today as the rep. Who would be assisting me. Got accidentally disconnected and she went the extra mile to find my number and call me back. Happy to say she was able to fix my problem. Thank you.

Customer service was great! Call went very smooth this afternoon. Latonya assisted me, answered all of my questions and shared lots of helpful information, so glad I am a member of Brightstar Credit Union!

I had an amazing experience, I loved the new building look and layout. I’m totally happy and satisfied after my visit today. And very happy with the assistance I got from GABBY CARRERA she was wonderful and very helpful as everyone else in this branch. GOOD MANAGEMENT Thank you

Marcedi's was very kind and helped me better understand what was happening in my account. She was very patient and helped me find out all that I needed to know about a card I applied for and did her best to explain what was necessary.

I highly recommend BrightStar Credit Union. They came through for me when other financial institutions would not. The customer service is awesome at the location in Pembroke Pines, 12405 Taft Street

I called and had to wait a little while, but the experience beyond that was done in a very professional manner. Allen was the gentleman that assisted me. I did not feel like a number. He was very courteous.

I called for help with something I didn’t understand. I was on hold for quite some time. When the rep answered I was greeted with a friendly pleasant personality. She was knowledgeable and resolved all my issues very quickly.

Today I spoke with one of the best banker . Her name is Latonya . She’s a sweetheart! She had so much patience with me. She communicate with me very good. She’s very professional. Thank you so much Latonya♥️

I spoke to Martina this morning and I had a great experience. She was friendly, enthusiastic to help and knows her job well. Continue the great work. Thank you

BSCU once again is very responsive and efficient in standing with and by its members, in their dealings with merchants. I recommend using their debit or credit cards especially if one is a Senior Citizen. Keep your receipts, BSCU will maintain a record of the transactions done with their debit/credit cards, for easy access online. They’ll go to bats for you, in a fair and impartial way, if you dispute a charge. 👍🏾 Thanks Ms Rashida, and I am so grateful to you, Ms Janice, forgive me for turning the spotlight on you 🙏🏾

I had a great experience with Tash! She was able to resolve my issue in the minimal amount of time. She was friendly and polite. She took my phone number to call me back, just incase we got disconnected. Thank you Tash for your impeccable customer service.

I had an extremely helpful BSCU customer service agent named Bria who helped me resolve my BSCU online access issues. On a scale of 1 to 10, I would rate her at 12 at least. She was polite and gracious as well as extremely competent in identifying and resolving my issue. However, I cannot be as positive about BSCU in general. I discovered that if a customer has not accessed their online account in 90 days, their online account will be purged. The customer is not notified, or changed to paper statements or communications after the purge; they must Enroll (as though they are brand new customers) in order to see their online statements/account information. Customers are not informed when they are purged, and the online messaging does not explain they've been purged, it just says your password is incorrect. (Even when only entering your user ID, the message is your password is incorrect.) A notification should be sent to the customers when they are purged from the online system. In addition the message provided when trying to access the system should be clear - if a customer whose record has been purged is trying to sign-in the message should explain that they must Enroll again. BSCU does not provide any online support when their offices are closed. This is kind of an oxymoron, considering that most people access online accounts when businesses are typically closed IE nights and weekends. Therefore this really inadequate and incorrect messaging causes their customers to have to wait until office hours during the week to attempt to resolve their issues. Once the office is are open you can expect to be on hold for an extremely long time as the customer service representatives try to support all of the customers who could get no resolution when the office was closed.

We have used BrightStar (formerly Broward Teacher's CU) for more than 40 years and their customer service has always been top notch! We speak with a REAL person (no AI) who is always knowledgeable & helpful. The last customer representative we spoke with, Mercedes, was excellent. Even though we no longer live in Broward Cty we continue to use BrightStar for our our primary accounts via their online banking app.

Latonya Melton was a savior she walked me through everything I needed to do to correct my problem stayed on the phone with me through the entire time and we had some laughs during this time. She makes calling BrightStar a pleasure.

Cash was super amazing and even followed up regarding my request to inform me everything was processed successfully. Excellent over and beyond customer service. Thank you ❤

I had a rather complex issue with paying my credit card. Although it was not completely resolved on my first phone call Mercedes called me back the same day and the issue was resolved. Thank you again Mercesdes!

Latonya was very assertive in assisting me with my needs. She went above and beyond and help clear and issue that has been affecting me for a month now. Thanks again Latonya!

Alan, was very helpful in getting me out of being locked out of my account. I was on hold for 21 minutes, then I accepted them calling me, waited half-hour, was then on hold for another 15 minutes. However, both Alan and Mercedes were very open to my needs.

The service for the brightstar in Lauderhill is horrible, the teller are not a problem, the inside customer service is the issue one lady told me brightstar didn't offer 2 overdraft waiver per year which in fact brightstar does , I had to go to the brightstar in coral springs to get proper treatment ,

Been with BSCU for some time now. Love it. Friendly, helpful and nice people. Save me thousands on a auto refi and it was very easy.

Alan was fabulous. He answered my questions graciously. He was patient and had a willing heart. My comfort and understanding was his focus. Thank you, Alan. You exemplify a "Bright Customer Experience" through your delivery of BRIGHT CUSTOMER SERVICE! May you have a blessed and healthy Christmas!

Spoke to representative Alan in regards to making my 1st auto payment & he was very helpful in explaining the account setup process & different choices to make payments. Very helpful & patient in his explanation.

My experience with Alan was exceptional. He was knowledgeable and thorough in his explanation regarding my concerns. I even learned how to access a feature that’s helpful to view online activity specifically for transfers.

ROSITA PROVIDED THEE MOST PROFESSIONAL CUSTOMER SERVICE ON TODAY! I APPRECIATE THE TIME AND PATIENCE SHE TOOK WITH ME! I APPRECIATE THE KINDNESS AND COMPASSION TO RESOLVE MY ISSUE!! BRIGHT STAR INDEED HAS AN AWESOME REPRESENTATIVE ON THEIR TEAM!!! THANKS AGAIN ROSITA; YOU ROCK!!!

Such great service from Alan when I called with a few questions. He went above and beyond to make sure i led with all questions answered. He even sent the appropriate links to the application to make things easier for me. He was very knowledgeable, professional and kind. I have been a member for less than a year now and I’m happy with the services and products that Brightstar offers.

I had the pleasure of speaking with Rosita on January 25th and 26th she was very professional and knowledgeable. Rosita took time with and not brush me off like some. She went above and beyond so in my book she gets 10 + If I ever need assistant with and issues again I hope to get her. Thanks again Rosita for all your help