Bridgecrest E Hampton Ave, Mesa

The only reason I am rating four stars and not five Is because they have a really high interest rates. Other than that they’ve been one of the most amazing companies to work with. Through Covid and almost any hardships that I’ve ever had because of the past couple of years and the pandemic they have always been willing to go out of their way and work with me. I have only had bad customer service with them in the past three years one time and that agent was just maybe having a bad day or clearly not fit for the job. Other than that if your credit is not the greatest this is a company to go with. I got my loan my credit score was not that good it has significantly increased since then I do wish I had waited longer to get a car but since I didn’t I’m happy that it was with Bridgecrest.

I have been dealing with this company since Oct 2016. I tried multiple times to have my account placed on automatic payments and the system wouldn't let me. Then I called customer service for their help and they couldn't get figure it out either, nor did they reach out to another part of the departments to see why this issue was occurring and what they could do to get my account set up! Now that I am trying to pay off my car, the quote they gave me is higher than the amount I owe according to THEIR website/my account! I called customer service for someone to explain to me why the amount is more and they couldn't give me a clear answer on why it was more. I kept going around in circles and explaining the same thing over and over! Their communication is very poor and I was on hold multiple times and for long periods of time. I got transferred at least 3 or more times and they keep saying the same thing, which is not the reason I called for. They kept going off about a pay off quote that lasted for 10 days. I had to continuously explain that, that wasn't the reason I called for! Their interest rate, is ridiculous! I shopped at Drivetime, who use this lender, and from this experience, I will never use them again nor would I refer anyone to use this company.

I can’t imagine choosing a more dishonest company to do business with. I purchased a vehicle in 2015 for my father from what was then Drive Time. When I purchased it I paid extra for the dealership’s GAP insurance. May 2017 the vehicle was stolen and totaled for which I have a police report and damage estimate. I contacted Drive Time by phone and wanted to see about the gap coverage and how I could rectify the situation. I emailed them the police report and all documents I had. I was told that the gap insurance would not pay out because my father had just taken the insurance off the vehicle (I didn’t know that at the time but the truck was parked on private property and the thiefs put their own tags on it). I contacted Bridgecrest numerous times, the most recent being in 2020. I was told that they had no record of my previous conversations and that the gap insurance would have applied, but now it was too late because a claim must be made within 12 months. The only resolution that was offered was to settle the account for a lower amount, with no removal of the charge off with my credit report. I definitely learned my lesson on trying to help someone else out like I did signing on this truck for my dad, and for that I take responsibility. But this company would have gotten paid if they would have just done the right thing in the first place instead of being dishonest, or at least be more willing to work with customers in these kind of situations.

Called with covid to delay a payment 4 days so I can get to work and get a check to deposit. Lack of customer service says we will still be charged late fee. Can barely walk, breathe, and taking care of a sick wife and 11 month old calling, but still called ahead of my scheduled payment to Inform them that my job wont even let me in the building to get my check. Terrible customer service. 0 stars. Typical loan sharks. Save yourself the trouble and try a dealership that doesn't deal with bridgecrest.

If you can help it, avoid this company at all costs. Their interest rate is insane (28% for a car loan), but I needed a car right away so I took it. The payoff payment (over $8000, it was paid off early) was received four days late and I got a 30 day late report. Customer service was rude and didn't even want to help. They said it was done and wouldn't be removed. Period. Never again.

By far the worst experience. I've ever had with a financing company. They will mess your payment schedule up. And not tell you until two years later. That you have been a week behind. Then when you go to get the title you'll be told you have to pay an additional $1800 dollar fee. thats nowere in the contract. To get your title. Or you'll have a

Called with covid to delay a payment 4 days so I can get to work and get a check to deposit. Lack of customer service says we will still be charged late fee. Can barely walk, breathe, and taking care of a sick wife and 11 month old calling, but still called ahead of my scheduled payment to Inform them that my job wont even let me in the building to get my check. Terrible customer service. 0 stars. Typical loan sharks. Save yourself the trouble and try a dealership that doesn't deal with bridgecrest.

Do NOT finance with Bridgecrest. They have been holding my title hostage for over 2 months (5/16 update: it’s been 3 months). Title office faxed them a request for a copy of my title in February. When I called to confirm if they received it, they couldn’t say for over a week and that I should call them every day to check if they received it. They also told me I should fax it to a different number than the one listed on their own website in the FAQ section. The rep I spoke with said they “have no way to contact their own title department” and would not bother to contact me should they actually receive it. After a week of calling they finally confirmed receipt of the request but that it would take them up to 8 weeks or more (from the date it magically “showed up in their system”, not the date the request was actually received) to simply fax a copy. Per the title office, most companies will fax a copy the SAME DAY a request is sent. Now my registration is expired and I cannot drive the truck I am paying them for. When I asked “don’t you think this is bad customer service,” he responded “trust me, I know.” Not only do they know they treat their customers poorly, but they’ve also been sued for this behavior in the past. They are extremely rude when you call and unhelpful. When I told the rep I’d be sure to never use them again he responded “yeah that’s probably a good idea.” They have awful customer service and seems like their employees know that is the case. Stay away from Bridgecrest! EDIT: called the number Bridgecrest said to call in their reply to this comment. And as I expected they said “sorry there’s nothing we can do.” Their responses to bad comments are just an attempt for Bridgcrest to save face online, not meant to provide better customer service Update 2: it has now been 11 weeks. Called again on 5/16 and they said there was an “error” and they should “receive the title in 5 days” but that will take longer for them to fax it to the DMV. This company is a disgrace

Paid in full 11/19. Told to wait 10 days for a paid in full letter. Call 11/29, informed it was 10 business days and I would get the letter "automatically" on 12/3. On 12/3, I STILL have no paid in full letter. Call and they say it will take 48 hours to process my request. Everything I have tried working on them with takes forever. It took 8+ weeks to transfer my title to a new state.

Bridgecrest and Drive time are what is wrong with the UNITED STATES. ANOTHER CORPORATION TAKING ADVANTAGE OF HARDWORKING UNDERPRIVILEGED INDIVIDUALS. I had a low credit score so they charged me 50000 just to own a 10000 car . And the car has problems .... hahahahhahahaha. I CANT WAIT FOR GOD TO TAKE CARE OF THIS ONE FOR ME. Hope you enjoyed it while it lasts guys. 😂 And SHAME ON YOU FOR WHAT YOU DO

DO NOT FINANCE WITH THESE PEOPLE, i PAID OFF MY 2017 HYUNDAI IN DECEMBER AND I'M STILL WAITING FOR MY REINBURSMENT FOR THE GAP INSURANCE I PURCHASED. I SUBMITED THE REQUEST ON 03/22/22 AND STILL NO CHECK. I HAVE CALLED 4 TIMES AND EVERY TINE THEY SAY ...MAIL TAKES A BIT LONGER 14 DAYS IM LIKE NO IT DOES NOT TAKE 14 DAYS TO GET MAIL FROM AZ WHICH IS WERE THEY ARE. NO GGOD BUSINESS HERE NONE.

Thank YOU Brigette (Mesa location), you are a true example of GREAT CUSTOMER SERVICE! Because of your time and thorough review of my account, I am prepared to plan out the conclusion of my loan successfully. I felt cared for! You are a God-sent, stay sweet and you always. We appreciate you! *UPDATE* 06/14/2022 Hakim customer service representative overseas mirrored the exact same example of true customer service, without his diligence the title to my vehicle would not have been transferred to my new lender. Thank you Hakim!

Have lied twice now on when a vehicle is in repo. Had a date twice and they grab your vehicle waaaaah before the legal document they send out. Lawsuit in the making…..update they as well lie about there policies. 30 days to pay before auction my left nut. Sold my car two weeks into it being held. This place messed up my credit and life not worth it go to cactus jacks dang they even better then this hell.

I have been trying to get information about a refund that I was told about due to my car being totaled and the insurance and gap paying my loan off. I have been trying since December 15th, 2021 to get the information. I consistently got transferred. Today is my 13th call and the person on this call has the worst attitude that I have ever had to deal with. When I was making my car paymwnts there were no issues but since the incident happened their professionalism has gone out of the window. I plan on going through another company with my new car.

Paid in full 11/19. Told to wait 10 days for a paid in full letter. Call 11/29, informed it was 10 business days and I would get the letter "automatically" on 12/3. On 12/3, I STILL have no paid in full letter. Call and they say it will take 48 hours to process my request. Everything I have tried working on them with takes forever. It took 8+ weeks to transfer my title to a new state.

It is almost 2 years now I have been trying to get the Title to my car ! I have called , wrote letters , sent certified mail and no damn response.!! Ths is the worst company I have EVER DEALT WITH.Now I guess I will contact BBB and a attorney, Bridgecrest's business ethics are absolutely ridiculous!

Bridgecrest and Drive time are what is wrong with the UNITED STATES. ANOTHER CORPORATION TAKING ADVANTAGE OF HARDWORKING UNDERPRIVILEGED INDIVIDUALS. I had a low credit score so they charged me 50000 just to own a 10000 car . And the car has problems .... hahahahhahahaha. I CANT WAIT FOR GOD TO TAKE CARE OF THIS ONE FOR ME. Hope you enjoyed it while it lasts guys. 😂 And SHAME ON YOU FOR WHAT YOU DO

Never had any issues as far as my loan but once I paid it off they couldn't give me anything stating it was paid off until 2 weeks later. The bad review is because the customer service department is SOO RUDE!!

I can't get a copy of my title! No one seems to know what they are doing, its one excuse after another and its been over 2 months! Please do not respond to call customer service because they are the ones I have been speaking to and no one can help! I will never buy another car from this company again.

The WORST customer service I have ever experienced! They will lie, just to get payments. And continue to lie repeatedly. DO NOT use this company. They are rude, nasty and very very unprofessional.

Just like other reviewers, I have had an incredibly difficult time getting a lien release from Bridgecrest. Called on the 10th, two months after my car was paid off and they said I'd have it within 10 business days, 24th at the latest. Called on the 27th because still no lien release and they said they hadn't even processed it yet. Absolutely ridiculous and illegal. They are required to release the lien on a paid for debt within 30 days. I am closing in on 90 days since the debt was paid and still no lien release. Terrible and dishonest.

I write this review as a warning for anyone to check your credit when your loan is paid off. My car was totaled back in Sept 2021 after another driver hit me. The driver's insurance company paid off my loan and sent me a check for the remaining value of my car. I had automatic drafts set up and they did continue to take my payments after the check was received. I was totally fine with this as I wanted to make sure that all was settled on my account. I ended up receiving a refund check for an overpayment which was completely fine. Fast forward to yesterday, the day I went to lock in my mortgage rate for a home we have been building since March, THEY REPORTED A LATE PAYMENT ON MY CREDIT. When I called, they acted like it wasn't a big deal and happens all the time with total loss payoffs. THEY CONFIRMED I HAVE NEVER MISSED A PAYMENT. Any impact on your credit is a huge deal. My husband and I were on the phone with them for 4 hours and 13 minutes trying to get the documentation we needed for our mortgage company to correct BRIDGECREST'S mistake. I did my part, I paid every single payment on time to the point that I had overpayment on my account. Not only did they make a huge mistake, they were very unwilling to do the right thing to fix their mistake. Again, please monitor your credit very closely after your loan is paid off! To Bridgecrest: if you want to make this right, please do the following: 1. Please contact me to advise of a new process that you are planning to implement to ensure this does not continue to happen to other people in the future. 2. Advise as to how you are going to make me financially whole after your serious mistake.

This is absolutely the worst company ever and the owner should be locked up for predatory lending and stealing. I wouldn't recommended this business to anyone on this planet or the other 8. Bridgrecrest is a ripoff and a scam

Very Unprofessional, no compassion to people in a middle of a pandemic.I was in an accident on November 12 which totaled my car I call bridge kids to let them know that my car was totaled and I couldn’t afford to pay for a car that I didn’t have however I had full coverage and gap insurance to the car would be paid for the informed meThat if I was not to make the payments they would still report to my credit right so my credit will be ruined even though they were paying for the car I think this is very unethical I am going through a lot right now no income and my car was totaled I am going through pain as well and I think that this is very unfair for a company that I’ve paid my car payment to two years no payments late do not I repeat do not use these guys is a loan the interest rates were through the roof on this long I really needed a car at that time however I wish I would’ve never use this company

A customer of Bridgecrest has passed. I have called several times and talked to Carvana and twice to Bridgecrest, no one will come and pick up the car!

I am so grateful for you guys! There was a huge mix up with my paycheck and you guys worked with me 100%. The last customer service lady I spoke to went above and beyond in making me feel better about my situation. Thank you so much for everything!

Do not use them!!!! They have had my payoff payment for almost a week and are still charging me late fees and reporting negatively to the credit bureaus! How does it take 7-10 days to process a check to your account after you receive it?? They are super unhelpful and condescending on the phone! Another example of a company preying on low income low credit people like my daughter and then treating them less than human!!

BE CAREFUL……I was in a wreck in June car was deemed total loss so my insurance company paid off the balance I had on the loan from Bridgecrest and sent me the balance from the claim. I got a letter in the mail from Bridgecrest saying congratulations my loan was paid off so I went along with my life. Now 2 months after the account that was close it is now reopened stating that I have a balance of $652 and the wreck car which I no longer have is up for repossession. If I don’t pay this balance by September 25th it will be reported negatively on my credit. I have been calling everyday since I got this email and nothing has changed. No one is able to help me all I hear is that they are working on it and if it goes on my credit they will send a reversal in. Now if I can’t depend on them to properly close out a loan should I put my faith in them to make sure it doesn’t affect my credit. Everyone knows once it goes on your credit report it will be even more headaches to get it off. I have no faith that this issue will be resolved and I am just so frustrated…

This company was given ample enough time to submit document to dmv for registration of vehicle in a timely fashion and they refused as a result my temp tags expired leaving me with no opportunity to acquire another temp tag leaving me without a car to drive. Was lied to by Kelly a customer relations Manager hung up on multiple times during my effort to fix this situation.

This company takes advantage of good people in bad situations!!!!! I have been paying on my car since 2018 and its 2021 and I still owe $7000!!!!! I got a 2010 car in 2018....they are charging me a total of $32,000. The car only cost $14,700!!!!!! How did the price go up to more than the price of the 2020 Toyota Camry that I bought in 2020 and it's brand new!!!!! If any of you on here know a good lawyer, I sure could use their number for some advice! There has got to be something I could do to be done with this car sooner!!!!! This is the worst contract I have ever signed in life! I would have rather rode the city bus until I saved up to buy a car...smh! I was taken advantage of for sure!!!!!!!! DO NOT BUY A CAR FROM THEM!!!!! DON'T MAKE THE SAME MISTAKE I DID! I'm going to file a complaint on them at the better business bureau as well! THESE PEOPLE ARE SCAMMERS! They try to make a post under our reviews like they are really concerned and really want to reach a mutual understanding but its an ACT! They called me just to say that the loan still stands and even laughed about me paying triple the blue book value for this car! They have no remorse at all and they should be shut down! It should be illegal to raise the price on a car from $14,000 TO $32,000. God knows what you guys are doing to people!

BEWARE of this Financing group! I purchased a car from carvana in December of 2020 and financed it through them. They partnered with BRIDGECREST who I have only had an awful time with. Their agents are under trained and uniformed. They have made getting my title an absolute nightmare. Not even touching on their antiquated website, which shows errors constantly and take forever to update... I've spent 4hrs on the phone with agents in the last 24hrs and received multiple different answers on when and how I can get my title. Finally I was sent to their "executive" agent who informed me that they could do nothing for my situation and to basically just deal with it. Their customer support is a joke. When a promise is made to a customer you should honor it. Even if it was "a mistake." it's a shame because carvana itself was easy to deal with and did make the buying process simple. The car was just how it was advertised. All that considered I would not buy from them again because everything to do with their partner was such a terrible experience.

AWFUL! I am trying to purchase a car and Bridgecrest wont sign off the lien or send the updated title to the seller for up to 2-3 weeks! Unbelievable. RESPONSE: Jeremy, I did call and they told me there was nothing they could do to explain why something like this would take this long. Said if I wanted to know anything or questions about their business practices I would have to set up an account.

WOW! Amazing customer service from the text support representative Elizabeth. I was so confused about payments and interest charges. My initial reason for contacting support was to let them know that I had received other offers from different banks to refinance. Thanks to Elizabeth I will continue my loan with bridgecrest. She answered everything in complete detail. She seemed extremely patient and concerned for all my needs. She was able to give me specifics about my loan that I otherwise would have never known. She really has found the right profession. After our conversation I tried thinking to myself what I would have did or said different and I could not think of one thing. Every question was answered perfectly! I will now gladly finish my loan with bridgecrest THANKS A BILLION ELIZABETH!

Would not recommend this place to anybody they will have your car up for Repo even if you make a payment or even the day before a payment is even due then they're like oops our mistake. Very unprofessional and when you do make a payment they will constantly call you wanting you to pay more than what you have to. When u talk to them everyone tell u something different. Even if your desperate I wouldnt use this place.

This financial institution is horrible they take advantage of people that are truly trying to rebuild credit or establish it I definitely wish I read the reviews before entering into an agreement with them they made my credit score go down a 130 points because of their lack of communication and contacting me in the the beginning to get the situation rectified instead they just let it get outstanding without even trying to notify me long story short if Drive Time is the dealership you going to and they the bank that will approve you for a loan please do yourself a huge favor and try your best to look elsewhere but I blame myself because the dealership was the start of the nightmare I should of left when I had the opportunity cause the total of the car and what it is worth is is not hardly adding up all I say is please go elsewhere PLEASE

It's been over 2 years since my car has been paid in full and I still dont have my title. Attempting to resolve this throught Bridgecrest and their COMPLETELY inept staff has been mind blowing! Plus, records are showing a lien on the vehicle that is PAID FOR... I have resorted to the Attorney General to take the matter up and I will take any further actions against them as deemed reasonable and/or attractive by my own attorney. The next time they hear of THIS case will be from my legal representative. I am just ITCHING to hear their defence before a judge!

I purchased my car through CARVANA and they used another company for their loans that was bought out by BRIDGECREST. I WILL NO LONGER GO THROUGH CARVANA IF THEY UTILIZE BRIDGECREST FOR CARS. They have been completely unresponsive in getting my title after it's been paid off. I reached out a week after it was paid to check on the status as their website just says "No account on file". They said it'll be nearly a month until it's all handled and I receive the title. I patiently wait a month, plus another week, to get the title. Still no title. I call today and get provided 4 different times to expect the title to be released while on the same phone call. Finally a "supervisor" gets on and says no, they will not and cannot send me ANYTHING in writing concerning our conversation or when I should receive the title. It's been 2 months and still no title. Unfortunately I'm not the only review with this issue and if it gets to 3 months I'll just seek legal action because it seems to be the only thing that works with them. edit) Yes, I mentioned Carvana because best way to impact their business is to get their partners to stop partnering with them.

Stay far away. Low value vehicles for high loan prices. You could be upside down fast in a vehicle that is not worth it. Their reps will tell you different answers even in the same conversation. It's okay if your desperate for a car, but other than that it's not worth it. Better options out there I'm sure. Very deceptive in my opinion , so keep records of your conversations. Reps get sly with you if you ask serious questions and back track. Tried to waste my time in a dealership appraisal appointment and tried to get me down to the dealer but I already knew they likely wouldn't help me with my trade in with the vehicle I got through them due to equity (I finally got them to say it wasn't gonna work out after much prying before going down there) thank God I knew better than to waste time down there. Apologies mean nothing when they will go with you in circles and not do right by the customer.

I have been trying to get my bill of sale for the last week and a half. I have spoken to 4 representatives and the customer relations manager Desiree and I keep getting told 48 hrs this 48 hrs that, receive the docs I have been asking for. I have financed a few vehicles and by far the WORST company I have had to deal with in a long time.. no care for what the customers are dealing with and give bogus timeliness in order to shut customers up. If you have the option of going through another company to finance by all means DO IT. Bridgecrest is useless

This company needs to be shut down do not use them I was in an accident and the car was a total loss even though they got paid they ruined my credit

Genevieve is an outstanding representative. Her customer service is above all else amazing. She is great with communication and verification. Thank you for your great help today.

RUN, AS FAST AS YOU CAN, AND FIND A REAL BANK!~ BRIDGECREST is the money front for Carvana. We purchased a vehicle, paid it off, and TWO TIMES we were told that they hold the lien release for 10 days for the certified funds to clear, and then they issue the lien release. Both times, during the 10 day clearing period, they added more "Per Diem" charges, and made us chase the account, even though we paid the 10 day payoff they themselves provided to us. Legal? maybe. Moral? ABSOLUTELY not!~ Unless you enjoy getting absolutely toyed with and taken advantage of, stay as far away from carvana and bridgecrest as you possibly can!!~

I had the best live text experience with Leah! She had my best interest at heart and made ways out of no way. She was very friendly, resourceful, and attentive. If I could get her a Christmas present , I surely would because she saved me so much money and helped me get back on track to owning my car. I would definitely recommend her to my family and friends! Thank you so much Leah !

We had bought 2 cars from carvana. We just bought a new house in order to get the new house we had to pay off both cars which we did. I got my title in the mail nice new clean and clear title. We got my wifes still had them all over as the lean holder. And got all this paperwork with it. When I called them and told them about it and ask them to resubmit for a new title that is clean and clear they told me it's my responsibility how is it my responsibility for their screw up if they sent me my title Clean and Clear then they should send me my wife's title clean and clear this is a very unprofessional company I've wrote a bad review under the Better Business Bureau and I will continue to write bad reviews every month until this situation is dealt with in the correct manner I should not have to lift a finger in order to have a clean title I bought the car through carvana it went through Bridgecrest when I received the title it should be clean and clear not me having to go to my DMV and spend my money. They are doing me wrong and i will not take it.

I spoke with Genevieve today. She was very pleasant and helped me setting up arrangements to get my account paid. She was extremely sympathetic to my situation and made sure I understood what would be needed going forward. I had a great experience with her and appreciate the service!

Thank had the pleasure of speaking with Elizabeth today via the text messaging option because I was at work. She was a big help, she put my mind at ease because I was stressing about not being able to talk with someone to get my arrangement made. I’m so grateful for her help on today! My arrangement is made and I can ride a little easier. (She also even made sure that I was aware of everything that would go along with my arrangement which was also helpful). Thanks so much!

Bridge crest/drive time is the worst horrible finance company ever! They did a bait and switch on contract for every 2 week payment and I changed it to 1 month payment. They put all interest added to back of loan plus change fees and made the contract longer in terms. They Never work with you and the communication with employees is aweful! I have lost count of how many times I’ve had to talk with management..very unprofessional! This was a mistake to buy a vehicle there! Run from them. Please do your research into your car buying process and make sure you know your interest rate and contract terms in person! Not over the phone! No stars for business! Should be sent to better business bureau for fraud interest rates!

Josh from customer service text help was very attentive to my questions that I had about my loan, pay off and title information. He made sure my information in the system was also correct. He replied in a very timely manner and made sure I was satisfied at the end of the conversation. Drive time is an excellent car loan company, from start to finish, business has always been smooth with them.

I had the pleasure to speak to Elizabeth via Text Messaging. I was going through a hard time and was worried about not being able to make the payments. Elizabeth did an amazing job at helping me make the changes needed and put my mind at eaze. Thank you so much Elizabeth. You deserve a raise for your amazing customer service.

Elizabeth was extremely helpful, friendly and super knowledgeable about everything I had inquired about! She took the time to understand and help fix my questions and issues that i had and did so in a timely and efficient manner. I'm so pleased that she was the one to respond to the text service. Great job and thank you so much!!

Bridgecrest customer service via text is amazing. Amanda A. took time to assist me within my situation set back, she was kind and understood my concern. It was easy to push my upcoming payment forward. Thank you Amanda A. you helped me during this emergency. I pray that there are more customer service representative like you. Appreciated!

Just spoke with Amber at Bridgecrest via text message and she was absolutely amazing! Very kind and very helpful. I also spoke with someone yesterday over the phone as well and he was very kind and helpful. I love the fact that you can communicate via text message. They’ve really helped me out with my current situation and I am very grateful of it.

The texting customer service option was a great experience, with Megan Bullock. She was very helpful & knows her stuff. She answered all of my questions & was very nice. The store experience when we first bought our vehicle was not great so having someone actually be kind, even through text, was relieving. Thanks Megan!

Melissa was super helpful with an issue I was having with my account. It was awesome to be able to text her in order to get it cleared up. She was professional, understanding, and explained things I had questions about. I'm thankful to her and Bridgecrest for making what could have been a very stressful situation much easier.

Very great customer service. Katherine was the nicest person I've ever spoken to in a while. She answered any questions I had and helped me get my financial situation figured out. She seemed very interested in my story and how I ended up where I was. If I could I'd give her 6 star's for excellent customer service.

I have been under so much stress and pressure. I didn't realize how concerned this company and it's employees care about unforeseeable circumstances it's customers go through. I would highly recommend your services. Genevieve went beyond her scope as a customer service representative. She genuinely understood and presented several resolutions for me to choose. I urge you to give her flowers and let her know what an exceptional job she is doing. She is a genuine person with a heart and not someone there to do just an 8 to 5 job. This young lady is very exceptional. Your standards for employees, as I have experienced, are very high. I want to thank Genevieve and the Bridgecrest Corporation for all that you do an represent. I am glad that i chose Bridgecrest for all my automotive needs. Thank you, Dianne Davis, customer

I must say every time I have contacted Bridgecrest whether call or text they have provided such exceptional customer service and will listen and offer solutions based on the situation. Not one time have I ever experienced any rudeness. My last situation, I had an agent by the name Zachary who helped, offered and solved my situation. I couldn’t have asked for a such a company who actually works with you. Keep up the great customer service, patience and listening ears. Having the ability to text an agent is brilliant and really works great for busy schedules.

Got a vehicle through this company. Don't get me wrong, car drove great, we made regular payments even with the lockdown. Save one payment late because of a western union error, we were on time or early. Then unfortunately, I was involved in a wreck when another car ran through an intersection. Other driver was found at fault, other insurance company agreed to pay for repairs. However, Bridgecrest came and picked up the car, before it could even be taken to the repair facility. Now it gets worse. After going back and forth with our insurance, the other insurance, we had to get a check issued to get the car released from its current location. Check was sent certified and a tracking number assigned. Photocopy of check and tracking number was sent to Bridgecrest. They still cousin to not have received the check, car is still sitting who knows where. Both insurance companies agree basically sitting on their thumbs waiting. All the while during this, we have still made our scheduled payments. I know this much, if anyone asks where we purchased our car, I will tell them. But I will also add that I wouldn't recommend this company to anyone. Customer service is dismal at best. What gets me is the adjuster handling our insurance claim is in the same state as Bridgecrest. I really wish someone there would get off their arse and listen to either us, or the insurance rep trying to get us mobile again. Update: received response however upon trying to email customer service, email got reply that it was rejected. 12/21 update. They also said to call their number. This is the same number that I have called and waited on hold to wait to talk to someone, who by the way, doesn't seem too concerned with our situation. But hey, as long as you get your money that's all that matters right?

I just spoke with Megan via text and she was amazing and very helpful. It is the holiday season and I was a little frustrated with the pressures of bills being due and money having issues but Megan did not make my situation any more complicated. She was precise and direct but did not press me to get more frustrated. Honestly handling bills and minor issues via text seems genius to me. Thanks Megan!

I'm sure there are many people who can relate when I say I was in a situation where I really needed my upcoming payment postponed. I was very hesitant to reach out at first because I didn't want to hear any bad news or deal with any kind of hassle. I had the pleasure of communicating with Meg; she was EXTREMELY helpful! She answered all my questions and responded very quickly. There is nothing better than kind people who understand things come up and do what they can to help. She really helped my situation more than she knows and for that I'm grateful. Wonderful customer service!

My representative was Melissa and she was AMAZING. Before I could ask a question she was on it like she knew where I was going with each statement. I can say this is a great company to be behind. I’ve never had any issues and when I had a hard time from being off with surgery after surgery they didn’t hesitate to be of assistance and work with me. Thanks so very much it means a lot that I’m not just a payment IAM A PERSON TO THEM

I usually never get good service calling Bridge Crest. People getting smart with me like they didn't choose their job. For once I got a nice and helpful lady named Andra. Her customer service I would rate a 5.I would just like to leave a good review for her alone because every body else I have communicated with is either rude or have no idea what they are talking about.

Good customer service should always be rewarded - no matter the company. With my busy schedule, Caleb was fast, friendly, and efficient handling everything via text in a matter of minutes, which allowed me to not interrupt my work day. Thank you!

The new feature to text someone from Bridgecrest is honestly so convenient! I work crazy hours and I’m not able to pick up the phone to have a conversation but I can sneak away to text. That being said, I communicated with Latoya today and she was extremely friendly, professional and prompt with responding! She made sure my account was secure and let me know about my future payment arrangements. Previously this year my car was repossessed but you guys worked with me and took off a chunk to get my car back and currently I was almost in the same situation again but was told that you WANT me in my vehicle and will do all you can to help with that and I appreciate you! Thank again!

My car was financed with Drive Time never had an issue. Went through a rough time due to an injury and was late with some payments when I called they were more than helpful and had the best customer service I had dealt with in a long time. Now that Drive Time has changed to Bridgecrest, worst customer service ever. When I called about a payment arrangement I felt like I was playing the game of 1,000 questions. First of all it is illegal to write post dated checks, if the funds are not in the bank to cover the amount then you are breaching your agreement with your financial institution by writing a check that is in fact not going to be covered should the person your writing it to decide to take it to the bank early. So this practice needs to stop even being offered. I am not stupid and would never write a check on an account if the funds are not available. I called to make arrangements for a late payment due to my bank holding a check I deposited due to it being a new check that had never been deposited in my account, the bank would not give immediate credit for the deposit so I called to let them know when the payment would be made. The WORST CUSTOMER SERVICE I have ever dealt with. The girl sounded like she had a mouth full of food and kept making noises in my ear. Then she ask questions that were none of her business. She then wanted to discuss an upcoming payment. I said there is nothing to discuss the payment is not due for a few weeks so what is there to discuss. Well I need to note your account when the payment will be made. I informed her she did not need to note my account for a payment that was not due I knew when the payment was due and would handle accordingly. I hope I never have to call these folks back again. I for sure when this car is paid off do not plan to purchase another one from them. Yes I have read the reviews and yes if I had a good credit rating I would have not had to go to them in the first place. I get that. There are other options for purchasing a vehicle this is not the only place to go if you do not have perfect credit. I won't say never because you do not know what the future holds but I will say it is not in my plans even if offered a lower interest rate plan to return to this company to purchase another vehicle. If it were still Drive Time then I would have returned because they had excellent customer service. Steer clear of this place!!!!

I hardly have a issue but when I do they make it convient to have help almost immediately. For me Caleb helped me through texting just to help me confirm that my payment did go through online. He was polite and yes I know it’s only text but he made it feel like I wasn’t a bother and polite. Even when it comes to calling they are polite. Thank you again Caleb!

The text support team is great and so helpful. They are always so pleasant to speak with and are also very courteous. Today I was texting with Elizabeth and then with Amada and they were so nice and as always did great job assisting me with my needs. Thank you all!

I got my car through DriveTime and they use Bridgecrest as their finance company. At first, it seemed as a good deal since I was not counting with a big downpayment, rookie mistake. I would highly recommend you people to search for another company to do business with; as far as my car goes, it hasn't present any issues, just regular maintenance. My issue is with the finance company, Bridgecrest. I am currently trying to refinance my vehicle for the remaining time and each company is requesting the original title (I originally contacted AutoPay, but then asked around when the title issue came up). Each one of those refinance companies are telling me that it is illegal to withhold the title since it would void the sale (Im already looking for legal assistance so no worries). As soon as I heard that I called Bridgecrest CS and it was useless, the representative was reluctant to transfer me over to a supervisor even though I requested it 5 times. She ended up transferring me in the middle of the conversation, and the manager was not helpful either; I asked if they refinance, or if they could at least let me know which refinance companies work with their guidelines (since they would not release the title until the car is paid off), she told me probably none of the companies would work with their guidelines, but that I am free to search for one since they have no clue. I asked about their reviews in BBB because I saw there is a lady who hasn't received her title yet and she paid the vehicle 10 months ago, she told me she was not allowed to discuss any of that.. I understand there are some things you cannot disclose, but I am asking for a solution or any type of information they could help me with to ease this problem and they are nothing but unprofessional, uneducated and rude... Overall resolution, save some money and go with a better dealer/finance company, avoid Bridgecrest at all cost.

I never do reviews but Zachary was so outstanding, I've got recognize him! He was very precise, honest, and informative. From start to finish he told me what he could do for me, what he was doing during the process of our transaction, and why. He was respectful and understanding and most importantly got the job done without being condescending. I feel Zachary did all he could to assist me with my transaction and I have no doubt about it. I wish I could call Zachary any time I had a question or concern or need assistance with anything. Bridgecrest could use a few more Zachary's for sure. Thank you Zachary PLEASE keep up the good work. You're greatly appreciated based on my past experiences in the service department.

Meg B was gave such impeccable customer service!! She not only offered me a solution to my problem but helped me out throughout the complete process. She was genuinely concerned about helping me get back on track with my payments after a rough few months. Thank you for being a compassionate and professional human being. Bridgecrest should hire more people like Meg B.!!!!!!!

They have great customer service they worked with me when I was having a hard time catching back up after being laid off. Savana was the last person I spoke with and she was very understanding and introduced the new text line to me which helped out a lot since I work and can't really get their phone calls.

I did not know that you could possibly text to get assistance. I received a young lady named Meg and she was absolutely wonderful. She was very clear with all information pertaining to my account and was very clear with letting me know that this was just as good as calling someone as far as to get my account noted. She was wonderful respectful and polite.

I had the pleasure of speaking with Ross, he was just phenomenal. I called in for some assistance on my account and he was just amazing. He took the time to actually listen to me, payed attention to every detail. He address every question and concern. Made sure to explain and provide me all options available to me. I was then walked step by step, and explained every detail. They are extremely lucky to have such a great asset to the company. He will most definitely make a great supervisor one day. I sencerly cannot thank him enough. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Avery was such a great help with my requests. He answered my questions thoroughly and was very professional, unlike most customer service reps at other companies. Customer service at Bridgecrest has always been easy and quick, and the text feature was very efficient.

I needed to get my payment changed to a different date. I contacted Bridgecrest through text. I was my first time ever having to contact them about this and it was through text. Meg Bullock was the young lady who responded to me. She was nothing short from amazing!!! She was able change my date. She explained everything she was going to do. She was the best!!! Thank you so much Meg and Bridgecrest for your exceptional Customer Service and for your customers to be able to text!!!!

I spoke with a customer service representative named Melissa at Bridgecrest via text message. She was very helpful and very informative about useful information. She was very patient and willing to help me for as long as I needed her with ALL of my many questions. It’s hard to find knowledgeable, respectful and patient representative that’s are willing to truly help you and not just tell you anything when they really don’t know what they are talking about. Thanks Melissa!

I have used Drive Time for a vehicle. Has been in the shop for a total of 2 weeks out of the one and a half months since I purchased it. The agent, Amanda, second tier, was extremely rude to me and started drilling me about my financial situation when I told her it was going to be a few days late, instead of being professional and assisting me with options. This company rips people off with insanely high interest rates and isn’t professional when dealing with customer situations. Avoid at all costs!

I have had a loan with them for a while and almost paid off. I had a couple of questions about my loans and payment, and Melissa was very helpful through text. I got everything handled in a timely manner. Her customer service was great!

Amy was very nice and helped me with my current situation. I am very thankful to have a wonderful company that is understanding that things happen. And the customer service is great. I explained my situation and she even asked about it. She seemed to be very caring about what was going on.

Was contacted by Melissa via text about some new program offers I may be able to take advantage of. This was a great way to communicate considering I was at work and couldn't take or make a call. We figured out a program best for me and she got it going while we texted about it. She was awesome!

I had fallen behind on my vehicle loan payments due to my work hours being cut and I was able to text with a Bridgecrest representative named Melissa and she was very helpful, professional but very friendly. They were willing to help modify my loan so that I can catch up on my past due payments. I am very grateful for their help!

Caleb assisted me today with setting up a payment arrangement and he was great excellent customer service! I really love the fact that i can text i work full time and a full time mom so I’m not able to easily call when i need to set up an arrangement! Thanks again Caleb!

OMG Thid has to be one of the best car buying experience. They truly are here to help and set you up for successful. I just used the text feature (which is AMAZING ) and my representatives was Elizabeth. She was helpful and response were quick and so helpful. From day one my experience has been nothing but caring and awesome customer support. Keep doing what you are doing Bridgecrest! Great job!

I must say that the interest rate was high, but most dealers would not work with me, drive time was there and helped me get into a 2007 Toyota Highlander it was and still is a great running suv! Iam so happy tonight I made my final payment to Bridgecrest! Can’t wait to get my title and feel good that I paid off my car! Thank you for being there when no one else would help me!

Just spoke with Elizabeth at Bridgecrest via text message and she was absolutely amazing! Very kind and very helpful. I love the fact that you can communicate via text message. She really helped me out with my current situation and I am very grateful of it.

I recently changed jobs an needed to see my options to help my situation. I used the text option an Chelsea messaged me back within minutes. She was very helpful an understanding and made me feel at home. Very knowledgeable. The text feature is awesome for me as I was on the go.

I have never posted a review or great review of any car company but bridgecrest has gone above and beyond to be the best ! I have spoken to them via text or phone call and my last experience today I spoke with Christina who I must say was the nicest representative I have had speak with me regarding my account. She was very concerned and understood my situation with that in mindade me feel important while helping me through my circumstances at the same time. I will be for future encounters look forward to the service and professionalism they have here at this great company.

I love the service I am receiving with Bridgecrest. I have been having a very rough time lately with my finances since I lost my job and became an independent contractor. Today, Caleb was the representative that assisted me. He helped me set up payment arrangements and told me how to avoid a car reposession. He also made sure I had the opportunity to ask my questions about my account and that my needs were fully met. All this happen through text communication which is extremely convenient. Thank you Bridgecrest.

Caleb was amazing and helped me a lot on text to chat! He was very efficient. Being on the go, busy with kids, I never have time to call anyone. Thank you so much making it easier and smoother.

Andra was very helpful in working out details of my payments. She was also concerned with me on a personal level and was very empathetic and courteous. That is truly a rare trait in a customer service job. I appreciate her!!

I was very nervous taking out a car loan after not having one for over 8 years and a negative experience with a previous lender however Bridgecrest is an amazing company with compassionate people working for them. Everytime I have spoken with a representative they have been great. Thank you for being understanding and patient with this single mom. I appreciate it! I also love the texting option! Makes things much easier!

Caleb is an awesome customer service reprensentative he takes all the time an has the patience to assist in every situation possible! My experiences with bridgecrest is awesome Thanks Caleb Melissa is a outstanding an very courteous service representative she takes the time to inform you of your options as well better assist you in handling your account she is also a perfectionist in being supportive an attentive to any matter that may arise Bridgecrest is suiffiecent an very very very helpful Thanks Melissa job well done!

The customer service is amazing. I feel like they care that I'm human and not just a quota or number to be met. They are willing to work with you as you transition and for that I'm grateful. Not to mention their great new texting form of communication... it's so convenient! Laini was super helpful and made me feel appreciated.

I had a text conversation with Andra on 7/9/18 to set up an arrangement. She was very helpful and asked all the necessary questions to make sure I was taken care of properly. And I appreciate her doing that. I also really love the convenience of texting Bridge Crest instead of always having to verbally speak to someone on the phone. Very convenient!!!

Akeisha provided amazing customer service as I was extremely frizzled because I received notification that my payment didn’t go through. The previous representative before her** I spoke too treated me like another customer calling lack no empathy nor did she care***I requested to speak with someone who care**I was floor that she said “well I can put you back into queue”***Wow clearly she didn’t care about her customer** I was crying because I was extremely frustrated that my payment didn’t go through**She was only concern with telling me what I need to do granted the information she provided was correct however I needed the representative to understand that I need help***Eventually I spoke with a Supervisor of course I explain how his representative treated me.. After speaking with supervisor that extremely sympathetic and understanding he provided me with information I needed as well help me to understand..Supervisor transfer me to department that handle creating new online account** The call drop & when I call back In I got Akeisha***This representative was amazing she took her time with helping me set up my online account. The representative made me feel value as if I was her only customer and concern. I work in customer services field and I understand firsthand how difficult it can be however the goal is treat our customer as we would like to be treated even if it that mean going the extra mile & providing a little TLC on that call.

I bought a car and Bridgecrest was the finance company. I had something unexpected come up and I was late on my payment. Granted it was only my second payment, but I have had a loan through them in the past that always had ontime payments. I called them and spoke to one of the supervisors. She did explain what could happen and put notes on my account. I called back the following Wednesday. I tried working with them but they told me they could not wait the two more days. This was on Wednesday evening. They came for the vehicle Thursday afternoon about 20 minutes after I got home from work. At this time all I needed was a couple of hours more and I would have been paid and would have made the payment. I was talking to Adam and he would not budge. I reminded him that I had paid off a car and I only needed two more days. He was rather rude on the phone. They always say they will work with you however obviously this is not true. I no longer will rate them very high. I have heard about issues with this company from other people They work with not so great credit, but take total advantage of you.

Paid full price for the car, Bought the extended warranty and everything else they wanted to add. Went past the warranty by miles and more than half the loan left and there is no way to help. Engine failed all ready?!? I called and said "sell me another car and we'll finance whatever is upside down in the loan." (I have never missed a payment or even been late.) They told me "they don't do that". "We can't help you. Sorry about your luck.". I will be staying out of any dealerships using them for financing. Ok. So little update. They told me to email them and the email link is no good. The email was rejected. Not a good address. No one called in 24-48 hours. The auto response they have for this Google account is purely to appear is if they care. No help. Can I rate them a half star?

This rating is for the agent Amy that helped me today. She was helpful and friendly. For the company as a whole, I wouldn't give that high of a rating. I understand when people get behind on payments it's their responsibility and job to contact us but I don't feel they have to call from numerous numbers or 10 to 15 times a day.

I love chat to Bridgecrest its very easy It was easy and very convenient. Caleb was the person who took care of me. He was courteous and responded back very quickly . I would recommend chat and talk with Caleb when you need something done or questions answered. Thank you Caleb for your great service today.

I hit a financial setback and was notified of a repossession email, which of course was an extremely huge scare for me. I immediately contacted Bridgecrest via chat/text, and the representative Melissa was more than helpful. She definitely showed alot of empathy and shared options to resolve the issue. At the end of the conversation, I was a lot more at ease, and had a solution. Melissa was extremely kind, and appears to have a passion for wanting to help. Thank you so much again Melissa! You rock girl! 😊

Worked with Caleb through text message. Started off not so good but ended on a better note. The text feature is good so far since they are not allowed to call me due to unprofessional representatives. Their only communication allowed is email, text and mail.

I highly recommend Bridgecrest! Obtaining a car loan was a smooth transaction. The ease with which I am able to manage my loan is a significant plus . I have had this loan over two years and it remains a seamless process! Any contact I have had with representatives has been positive. The respresentatives are courtious, helpful and supportive!

I used the text feature to make my day easier and it was perfect. I spoke with a woman named Amy who was amazing. Amazing Amy ..lol She made it easier to help me by text then me actually having to call and speak to someone. I hope to get her again as my rep if I ever happen to use that feature. Thanks again Amy you truly are amazing...

I unfortunately have 2 accounts with them they have messed up and have applied payments to the wrong vehicles they have drawn payments multiple times and over drew my bank account The people answering the phones are usually short quick to judge and condescending Say you payment is due the 23rd but your pay check posts the 24th 9am the morning of the 24th starting 7am they will blow up your phone And trust me there will be times when you want to tell them to come get the car I'm through with you As soon as I'm out of the car loans I'm never going to be using this company ever again

I gave them a 3 because someone call my phone very rude and disrespectful. I’ve emailed them twice over a weeks time and no response to my problem. I decided to text/chat and was put through to a woman named latoya. She was great! She solved my problem and was very nice. I never do these rating things but she at least deserves credit for keeping a customer happy and satisfied.

The customer service I recierec from Caleb was amazing. Caleb really made sure that the business and me the customer were both happy. Caleb treated me like a person not just a contract. Ty Caleb for going above and beyond your call of duty.

We had to make an payment arrangement and spoke with Caleb. He was very helpful to us along each step. He wasted no time in addressing our concern and found a solution. He was excellent and provided great customer service.

Because of a move and a job change, I had fallen behind on payments. I spoke with Genevieve via chat/text, and was quickly able to make an arrangement. I love the fact that Bridgecrest is so willing to help their customers, even through difficult situations.

I used the text form of communication to get some answers on a few questions I had due to an accident. Also to set up some payment arrangements for my secondary car and I spoke with Savana. She was great!! Answered all of my questions and gave me well wishes. She got everything squared away for me and made it a very easy process. 👍🏽

Today I recieved beyond excellent service from Danny while using the text support option! I appreciate this service a lot being a person who hates talking on the phone, this really made things easier. Danny was very good at helping me and getting me the answers I needed. 5/5 It really felt like she was on my side and really wanted to help. Thanks so much! (:

Wonderful customer service. I used the texting system and my Customer Service Representative, Melissa, was thorough, polite and answered all my questions. The process was painless and very efficient. I would recommend Bridgecrest to anyone considering a car loan.

I called Bridgecrest, today, and I told them that at the beginning that I have some speech disability. From start to finish unprofessional and disrespectful employees and manager. They treated me very badly on the phone because of my speech problem. They did not listen and they were very impatient with me. Regardless of that, I have been a good on-time paying customer. I called because I had missed one payment but they reported it to the credit agencies immediately (credit score down by 40 points) although I had called Bridgecrest to let them know that I was going to be late — because of the COVID 19 situation, I had no income coming in. I brought back my account in order by making a double payment the next month. I asked as a courtesy to change the status of my late payment but they wouldn't do. I don't understand why. It is definitely possible for Bridgecrest to do it. I lost my job because of COVID 19 and before that my car was totaled. I was hit twice with bad luck but I still made the double payment. I was only late once and it is very easy for Bridgetcrest to update the status of the ONE late payment and report it to the credit agencies. I hope some one reading this has a heart and shows some courtesy and understand that people having a very tough time at the moment. I certainly would appreciate a goodwill from Bridgecrest if they do this favor and remove the late payment status by reporting an on-time payment to the credit agencies. It is possible! I will provide my full contact information, if needed.

Melisa is amazing , she helped me out so much ! She was really kind & made sure I was taken care of & it's good to see good people like her in this business! Jessica was sweet as well!! Great job ladies ! I'm extremely satisfied

I've been a loyal customer for 7 years, never missed a payment or even late. I ran into a situation with an unexpected expense and asked for an extension, which they advertise as an option, but when I asked about that option the first guy said that they no longer offer that as an option. I then spoke with another person that told me that's an option but I don't qualify. But when asked what disqualifies me no one could explain why.I have financed 2 cars with this company but never again. Looking to refinance with another company now.

Avery at Bridgecrest is the best. Super easy to work with, understanding, and truely cares about us (the customer). So many times you fear having to talk to your loan company, but I have never had a bad experience with this company. They really are here for the customer

Just had a awesome time with Elizabeth from Bridgecrest. Elizabeth was very helpful, answered my questions, gave me the information that I needed and made me feel part of the Bridgecrest family. Most companies make you feel like a number instead of person. When I get ready to purchase my next vehicle I will be coming back to Bridgecrest. Thanks Elizabeth!

I got behind on my car note and was getting at least 7 calls a day. Drove me nuts. I was told I couldn't refinance for some reason. I received a text indicating they are there to help so I thought I would try again. It took maybe 10 minutes to get everything done and I am not being harrassed by phone calls. Had a great experience with Melissa and Caleb...all I can say is Thanks!!!

I have been with Bridgecrest for about 1 year and about 6 months ago I fell on hard times and got behind on my payments. EVERY TIME I called customer service they have always worked with me in making arrangements to get me current on my payments. I really appreciate it because they do my have to do that as a company but they care that they can help...now with the texting feature it makes it even more easier to contact them if i have any questions ...Megan was great today...quick and to the point and helped me out with no problems...thanks

I got my vehicle July 31, 2016 and I had a hard time making payments. But Bridgecrest has such a great team and they understand that everyone goes through tough times down the line, they are truly amazing and I gladly recommend this fiancé company for anyone who is looking to purchase a vehicle. Also today I called Bridgecrest and I spoke to Avery and he was so understanding and respectful I love the service you guys provide

The customer representative Amy, via text me about my car situation. She was extremely helpful in giving me options to help resolve my car issue. She answered my question promptly and was willing to help me out. Not only Amy but Bridgecrest in general are so helpful and kind when you speak to any representative on the phone. I really like this financing company. Thank you for your patience and understanding of my current situation.

Super helpful customer service. The text feature is my favorite thing. Today I spoke with Melissa who was very personable and professional. She made sure that I got all the information I needed quickly.

I had the opportunity to speak with Latoya at Drive time regarding my account. It was my very first time communicating via text and I must say it was truly a great, positive experience. It was very convenient & Latoya was very professional, friendly, helpful, & promptly informative. I will definitely be communicating via text more. Love it!

I have always had a wonderful experience with Bridgecrest customer service. The Representative Amy helped me so much while I was going through my hardship! I thank y’all so much! I would definitely recommend to anyone! 5 stars!!!!!

Caleb was a great help today. I sent a text and he responded and helped me with what I needed. He made the transaction easy and he understood what I needed. With great employees like Caleb makes you a great company. Thank you Calen.

While I dont always care for the biweekly payments, I appreciate Bridgecrest. I was able to get a car with my credit. Plus, They always work with me and are very courteous about it. I contacted them via text yesterday. Andra was the lady's name. I could seriously sense the smile through her messages. She was great!

Caleb helped me immensely through Bridgecrest text program. He answered all of my questions and worked with my specific situation and made the entire process of rescheduling my payment easy and seamless. I was out of town and worried about the standing of my account and Caleb was able to give me the information that I needed and gave me the peace of mind that I was able to keep my account in good standing. I would highly recommend Bridgecrest’s text program for anyone that is in a situation that a phone call isn’t feasible or practical at the time.

Absolutely the best customer service I've ever received while financing, all employees who have helped me have been fantastic, but specifically Ana and her Manager James were by far the best. Always have very attentive, joyful, customer service every time I have any questions or concerns! If I could rate 6 stars! ★★★★★★

I need to do a payment arrangement on my account. It was simple I just text and told them what I wanted and what I needed they made it happen. The lady I talk with name Genevieve was awesome and took care of everything. I really appreciate the service she gave me.

Very nice people great place great service 👍🐕‍🦺

Caleb was very helpful in his customer service and advice. He helped me solve an issue regarding my account to my satisfaction. Bridgecrest has excellent customer service representatives. Absolutely the best!

This company has some of the least helpful, least knowledgeable representatives working for them. I submitted a request to cancel the service contract and Gap insurance on a vehicle that has been paid off since August. Every time I call they tell me something different. The only thing they seem to know what to say is "4-6 weeks", 4-6 weeks for what? For me to receive the refund? For them to see that I requested it? For it to be sent to them by the warranty company? These are the questions I've asked and again their only response is "4-6 weeks." I would not recommend them to anyone.

Horrible customer service. Staff is not very helpful or caring. Always get the same runaround and transferred to hold. Very disappointed in Bridgecrest’s service.

I was provided assistance from Genevieve via text. She didn't take long to locate my account. She went through all the protocols as if i was talking to her over the phone. She did an excellent job.

I was having problems being able to communicate with them about my account due to my work schedule. I happened to find a link on their web page that I could actually text them about my account! I sent a message & Avery texted me right back and we got everything worked out. It was so convenient and fast!

Most individuals usually have unpleasant encounters when dealing with companies in regards to financial obligations, but I just say that the representative Kara & her supervisor Ricardo made today's experience the most pleasant one I've had with Bridgecrest to date. They are truly invested in their customers' well being & really take the time to work with you. Though I am not a primary account holder with Bridgecrest, I appreciate all of their patience & due diligence in making sure they provide the best customer service. With representatives like Kara & Ricardo, Bridgecrest will continue to flourish.

Talked with Amber about my concern about my payment. Amber did an excellent job helping me with my concern. Great company with excellent customer service. I happy I made the right decision to have Brigecrest to finance my car.

Melissa was very helpful and courteous. She helped me resolve the issue I was having quickly and absolutely love the new texting feature. It made for a much easier time saving experience.

The customer service I have had has always been good. They are kind and considerate. Laini was very knowledgeable and patient with answering my questions. She made the conversation go smooth.

Meg Bullock was amazing! I am so happy she was the one who assisted me. She took time to understand I was struggling and really helped me. She took a huge burden off my shoulders and gave me piece of mind during this difficult time. Thanks Meg for going above and beyond to assist me !

Meg B. Is awesome! is very polite and has excellent customer service! Given my particular situation Meg B didnt assume things but instead was willing to ask me questions and work a arrangement out with me that fits my needs. If i could rate meg b on a scale of 1 to 10 i would definitely say a 10! Im glad i am financed through this company.best decision i ever made!

I typically have a good experience with this company when I have to set up a payment arrangement. Today I communicated with Danny, he was not very pleasant to say the least. He randomly asked me about if I had filed my taxes yet without reasoning. When I asked him why he was asking me this he proceeded to tell me that he wanted to know if I’d be putting my refund towards my loan. I just felt he was very unprofessional. I also always get a link sent to rate and review services when I speak with staff, with Danny however I had to ask for it.

I have been with Drivetime/Bridgecrest for a year now and I have never had a more considerate lender. I am really glad they have it setup to be paid every two weeks since my employer pays every two weeks. I spoke with Amy today regarding a question I had about my account and she was very courteous and helpful. Not sure I would ever want to deal with a major car lender again.

I texted into Bridgecrest using the convenient texting feature and Amanda Adame assured me she would get me taken care of and provided me all of the steps needed to process my request. Bridgecrest has been great with assisting me in difficult times and the representatives are always kind and willing to help!

I just used the text option, and it was wonderful not only because it was quick but because I had a wonderful rep that was able to help me, I was helped by Raima, it was quick and easy, very understanding, and not the usual, when you call to make payment arrangements, when they are rude and they want to judge almost for not paying, but she was understanding and knowledgeable, she set up a payment arrangements and event let me choose my payment method, not like other reps where they ask for my bank account right away, love it. Thank you again Raima.

Bridgecrest is the absolute best!! You get a great car with affordable payments. We all know that times are hard and making payments may be a struggle. They're so understanding and will work with you. I had the pleasure of being helped by Andra. Every question was answered and every request was fulfilled. I highly request Bridgecrest to anyone. I love it!!!

Melissa was very exceptional, courteous and knowledgeable! She responded to all of my requests in no time! Thank you so much Melissa and Bridgecrest! It's always a pleasure doing business with you!

I had a experience I've never before had with a wonderful representative Michelle! She texted me and helped me make arrangements to make my payment! It was so quick and easy! Hopefully i can continue to make arrangements this way! Thanks again Michelle!!

I bought a 2012 fusion in Houston, TX on 45 south side of town. At the end of the day the car is fine. The warranty ran out due to 50,000 mile limit. Last year the car was caught in a flood and got behind on my payment due to being in the shop for repairs. I have sent documents in twice to show the reason why I fail behind. There never any help needed payment on the back end also. Not complaining, but was displeased with how the situation was handled. Yet I am still month behind due to I had to make repairs . Will not do business again once this car is paid for. I have talked to customer service still no help. I have other well known loan people I do not have a problem with. If you look at my record when I first got the I was on time until my car was caught in a flood.

I just used the text love with Bridgecrest and it was very easy. She was very helpful and friendly took care of everything I needed. So easy to use! Works very well for us bc whr we live we have no cellular connection but can text with WiFi and now I can take care of any thing that comes up while I'm at home. Love it!

I had the pleasure of texting with Amy a rep from Bridgecrest who helped me with my payment options. I've been having a hard time since suddenly becoming temporarily disabled and she was very helpful in my dark hour. I appreciate her service compassion and understanding

I was sent a text from a initial CSR named Sydney but then I was ultimately helped by Andra....Andra was BEYOND helpful and I literally was given great payment options towards my car loan.....Andra was informative and was made guidelines were explained to a T! I feel that if anybody has had bad experiences with Bridgecrest it’s because they didn’t keep open communication or didn’t explain their circumstances in a timely fashion because they honestly bend over backwards with COUNTLESS options to make sure that you stay on the ball with your payments....THANKS ANDRA!

If I could give this company a 0 star I would. I have had nothing but issues with them since the very beginning. I tried for the entirety of my loan to get my husband added as an authorized user so he could call and make payments and ask account questions. I faxed documentation in 10+ times AND emailed it to a reps email and it was still not added onto my account. I then overnighted a payoff check and needed any type of proof that they received it and got a disrespected hot headed girl named Sandra who interrupted me on multiple occasions was rude and extremely passive aggressive. They took the 17k check we sent but she refused to give me any type of confirmation even if it wasn't reflecting my account closed. She continued to state it was bridge crest policy and not her. I asked to speak with a supervisor and she CONTINUED to talk over me and not let me speak. I am so glad I was able to transfer my loan to a different bank. I do not recommend this company to anyone. Even after receiving the payoff check I've received calls to make more payments. Save yourself the high interest rate and hassle and pick someone else.

If could give - 0 Stars I would . Nothing they do makes sense here. I refinanced my car, paid the full balance to them, after 10days, my account still shows I need to make a payment of 400 when I log in and when I call they say I owe $50. But no one calls unless I request a follow up? So this company would of held the lean to my car after my bank paid in full until I paid and extra $50, I do not owe. Then I get transferred to the “resolutions team” her to tell me the exact information the previous representative did. So didn’t resolve a single issue for me. The WORST. Get a pre approval somewhere else. Don’t finance through this scam of a company.

After seeing noting but bad reviews, I thought it appropriate to write something positive. Every single time I have had an issue and needed to call, the person on the other end of the phone was always very understanding and did the best they could to help out. They truly have good people awnsering the phone, at least from the Carvana department. They would always give me advice on how best to handle the situation, even gave me helpful information to keep my vehicle out of repo status during a difficult time with my employment status. They truly were very pleasant to deal with and hopefully once I have had some better payment history, we can work on getting a lower interest rate. Thank you for your professional and courteous service.

I only had my car less than a month. Made a payment of 140 only had 100 remaining on my account to pay. Within the week of making the payment my car was repo when I was a work. I have to pay the whole 23000 dollar just to get the car back when it was my first payment. There was no call or text to let me know. This company is unprofessional. They should give you the full details of how the payment should be. But still they shouldn't have taking the car on the first payment.

I finance two vehicles from this company. I wanted both payments due on the 1st of each month. As I write this I am 35+ days ahead of my payments (both). I am still having trouble getting them to change the due dates. Why would someone have so much trouble if they're ahead on payments. Oh this is like the 20th time on the phone trying get this done at 45+min per call. I'm not good at writing. Very disappointing in the reaction I got.

The only reason I am rating four stars and not five Is because they have a really high interest rates. Other than that they’ve been one of the most amazing companies to work with. Through Covid and almost any hardships that I’ve ever had because of the past couple of years and the pandemic they have always been willing to go out of their way and work with me. I have only had bad customer service with them in the past three years one time and that agent was just maybe having a bad day or clearly not fit for the job. Other than that if your credit is not the greatest this is a company to go with. I got my loan my credit score was not that good it has significantly increased since then I do wish I had waited longer to get a car but since I didn’t I’m happy that it was with Bridgecrest.

DO NOT FINANCE WITH THESE PEOPLE, i PAID OFF MY 2017 HYUNDAI IN DECEMBER AND I'M STILL WAITING FOR MY REINBURSMENT FOR THE GAP INSURANCE I PURCHASED. I SUBMITED THE REQUEST ON 03/22/22 AND STILL NO CHECK. I HAVE CALLED 4 TIMES AND EVERY TINE THEY SAY ...MAIL TAKES A BIT LONGER 14 DAYS IM LIKE NO IT DOES NOT TAKE 14 DAYS TO GET MAIL FROM AZ WHICH IS WERE THEY ARE. NO GGOD BUSINESS HERE NONE.

A hold is on my car registration because Bridgecrest has not sent my title to the tag office in my state. The manager in resolutions is supposed overnight it to the manager at the county tag office. Keep in mind Bridgecrest received a notice every thirty days for three months. My birthday is this coming week. I have been trying to register my car since December.

If you can help it, avoid this company at all costs. Their interest rate is insane (28% for a car loan), but I needed a car right away so I took it. The payoff payment (over $8000, it was paid off early) was received four days late and I got a 30 day late report. Customer service was rude and didn't even want to help. They said it was done and wouldn't be removed. Period. Never again.

Very nice people great place great service 👍🐕‍🦺

Good news, if you purchased/financed through Carvana, you can use Carvana's website to get any information you need about your loan/finance account. The Bridgecrest website only offers a view of your payment history and a payoff quote. If you need anything else, Bridgecrest live chat and email support will, for the most part, tell you to call the Bridgecrest customer service phone number.

I traded my car in & Toyota paid it off,Bridgecrest put the pay off on the wrong account then harassed me & reported my account as a collection. They realized the made a mistake all I got was sorry & now my credit is lowered 85 points!!! DO NOT FINANCE WITH BRIDGECREST….. CROOKS

I bought a car with a caravan but later I requested the return of the car because it was all rusty on the bottom. I have not been able to return the car because every time I have a scheduled date they cancel it due to weather problems. But the sad thing is that it's time to make a payment for a car that I'm going to return and that isn't even mine and Bridgecrest is harassing me on the phone saying that I already have to make the payment. Yesterday I called them and spoke with an agent and he told me that I had no debt with Bridgecrest, I thought that had already been fixed and today they continue to bother me with calls saying that I have to pay. Apparently they do not have absolute control of anything, I am very disappointed, I do not recommend that they use this campaign

Worst Loan company I’ve dealt with. They refuse to speak with customers and literally just hire poor enclose speakers who are trained to apologize for their mistakes. They have two home addresses on file and instead they send my refund check to last years DROP OFF point. (My ex’s house) Even though they JUST PICKED IT UP AT MY CURRENT APARTMENT!!! And have my parents home on file. Now they want me to wait 10-14 days for a new check.

Please NEVER GET A VEHICLE FROM THEM! Their customer service is Horrible! They are very rude and unhelpful when you call. I have had my vehicle for over a year now and still no permanent tags!!!! This is the worse company ever! Save yourself some time and headache and just shop with a bank or credit union! Worse mistake of my life!!!!!

If you can avoid this company by all causes because you were gonna experience one of the worst experiences you’ve experienced in your entire life for the loan that you are in has very high interest rates on the second if you miss a payment you will be charged a late fee if you pay me is return you will be charged a late fee they have no consideration for individuals the whole experience with bridge class was very distressful I will be posting more because I feel like this is very unfair Unless bridgecrest comes to common grounds with me I will get up every day and make a new email to make a bad report on this company I was treated very badly and very poorly and I’ve paid my payment to years on time no missed payments

I'll change my rating when they add ANY form of contact. UPDATE: I do not like being prude but I felt too harassed to change my mind about their practices while I was doing great on working on my credit. This company took over a month to take my Payoff check and didn't even process all of my car payments. We definitely LIVE in a world of greed and working over the ones who are trying to get things right.

I had a scheduled payment every month where they take my payment, ther never take it on the day of its always a day or two afterwards.then if the money not there they charge a fee, it's been getting me every month. They tried telling me that it's my bank,but every other payment I make every month comes out when I make the payment,so I know it is not my bank.thats the lie they tried telling me

Dont be fooled stay stay away from bridgr crest when i surrendered my car they told me theyll pick it up where it at which is a lie theyll let it go towed and charge your credit for the full amount please learn from my experience bridge crest is a no

We have had an absolutely a terrible experience with this company. After talking to over 15 customer service worker we still had no answers on our issue with them having a big chunk of my money that they didn’t wanna refund me on a car I had no choice but to return. Every time we would call they would transfer us to Carvanas when the money situation was out of Carvana control. We were told 4 different times and ways that the money would be transferred back to my name and all were inaccurate. Not to add that that every customer service worker was rude and not understanding of the situation at all! I would not recommend using their banking as we had several issues not only with the employees but also their lack of knowing any way to help our situation. One lady didn’t even know their hours and had to look them up. They have been extremely unprofessional and need to get all their staff on the same page.

Don't buy any vehicles from Drivetime and definitely don't use their finance company Bridgecrest. They are horrible business people and do any and everything to scam you out of your money and hold your funds. I'll never recommend either of these companies and I'm going to make sure I let everyone I possibly can know to not do business with them. Straight trash.

If I could put ZERO stars I would!! This place is a joke!!! Called up to offer a pay off amount like I've done in the past with other financial institutions and was insulted that I even suggested an offer!! The interest rates are outrageous and I get it when it comes to helping those with less favorable credit. I've worked really hard since I purchased this vehicle to improve my credit which I have but these people are so unprofessional. I will be contacting the local news stations and BBB

So I purchased my car months ago and they are still not reporting my payments to the credit bureau like it says that I’m making no payments when I make my payments on time every month but I bet if I was late or couldn’t afford to pay they would be quick to put that on my credit I’ve called I even put in a dispute and it still hasn’t been fixed. This is pure laziness and this is why I got the note to help my credit I would have went with another company if I’d known this 😩

This company is absolutely the worst. Have my vaccination, got covid and was in the hospital with pneumonia for 7 days. First payments up to this point all on time. In great standing but have 0 tolerance for covid related issues. Would not budge. I told them come get the car, but no we will just charge you interest til your so over then we will come get the car. That way all interest has to be paid before you get back to your original payment. Also said I could make a payment in two weeks at the start of our conversation. I will tell everyone I know and going back to dealership to trade in and get different financing. D bags

Horrible! I was in the car business for a while. Worst finance company I've ever dealt with. My car was totaled on July 16th 2021. The same day my insurance and I reached out to them requesting they sign the title over. They didn't request a title from the dmv until 13 days later Aug 4th 2021. Now two months down the line they can't find the check my insurance company sent them. Everyday I have called. In these two months, I have only gotten a chance to speak with one supervisor who couldn't help. She like every worker there I have spoken with stated someone will be contacting me back which they never do. They want me to still be responsible for my loan which is $244.00 every two weeks! They prolong certain situations to have the interest rate go higher on your loan and hold you responsible. This has made it harder for me to get another car because this one is still on my credit. I advise you to read the BBB complaints that have been filed. I made a complaint with them today 09/16. Don't just write a review here, go to the BBB and write a review/complaint. I can't see how the rating is so high. But I'm sure it will go down if more people report the company for carrying along issues that could have been resolved way sooner. I will write a review every couple of days with an update!

Run! There are other sub prime lenders out there who will work with you if you look hard enough. No skip payment assistance during COVID? Customer service will give you different answers depending on who you talk to. I am now paying off my car and their customer service is garbage during the process. They don't operate their payoff procedures like most lenders. It will take forever for them to process your payoff and another month for them to send you the title. I was told it takes 72 hours for them to provide any sort of lien release documents after payoff. I was in the car business for 2 years and this is not how long a typical payoff takes. Now that they are losing me as a customer they are short with me and are in no way helpful. They really hate it when their customers payoff vehicles since they are predatory lenders.

I feel like I'm being cheated. I filed bankruptcy, but kept my car. I have 2.5 years worth of on time payments with Bridgecrest. Never late, not even once (even with their ridiculous 22% interest rate). You'd think that would help you rebuild your credit, right? Well, not if the finance company doesn't report it to Experian, or whatever. Yeah. They don't report your 2.5 years of on-time payments. I'll bet missing payments would land on there pretty quickly though!

WORST!!! Extremely high interest rates! My customer service experience with an agent named April was horrible. Throughout our conversation she kept avoiding my questions about my current loan and then ended the conversation by saying there’s nothing she can do. This company is horrible. Unprofessional and just non-dependable. You pay double in interest for the value of your car just insane never again. I have already paid off more than what my car is valued at and no one will assist with paying it off faster. Money hungry company don’t support this business!!!!

Some representatives you talk to are very helpful and understanding of situations. They helped me through struggling times. However, some are terrible. There’s no reason a customer service representative should get smart and be very sarcastic on the phone when talking about serious situations. Your experience will definitely boil down to who you get unfortunately

Horrible company to have payments through. you can't get a supervisor on the phone to save your life. refuse to refund fees even though its not your fault. never follow through on what they say they are going to do.

BEWARE: Additional payments are NOT applied directly to principle, but rather applied as prepayments of your monthly payments. This is deceptive, as the contract says you can do this but you have to call each and every time to specifically request this. If you make a payment by phone they will charge you, so you have to make the payment online, wait for it to clear, then request it be applied to principle... The customer service rep was happy to fix this for me, and said they get a LOT of calls about that. The company is "WORKING" on putting in a principle only button. Also, loan terms not provided on the website, you have to call to request them to be sent to you.

They are the worst company I ever finance a car from will never in my life finance with them ever again....sorry I didn't read all these reviews before i signed...to top it off their interest rates are super high. Can't wait to get out of this contract... bad experience 😪 And to think I referred my friend to this company after two years now she's having the same issue my advice don't fall on hard times and think that this company will help you they will not.

When my mom passed away I assumed her loan. This was in January, and I was unable to get it registered/get my name on the title until June. I Paid off the vehicle/sold the vehicle and can’t even get a paid in full letter. Every time I speak with anyone here, a request for some simple documentation or any simple task I’m told will take 48 to 72 hours. I am always promised a call back. I never receive calls back. This is by far the worst finance company I have ever dealt with.

Bridgecrest representatives have always been kind and willing to help whenever I have called. If you are behind on a payment they do not make you feel less than. Instead they try to be understanding and work with you.

DO NOT TRUST THIS COMPANY THEY WILL SCREW YOU OVER ANY CHANCE THEY GET AND NOT INFORM YOU ABOUT IMPORTANT THINGS LOKE YOUR CAR GETTING REPOSED FOR NO REASON AND WHEN YOU ASK QUESTIONS THEY DONT ANSWER THEM, LOOK ANYWHERE ELSE BUT HERE WORSE MANAGEMENT EVER. VERY VERY DISPLEASED WITH THEIR SERVICE AND HOW I WAS TREATED. CAUSING SO MANY INCONVENIENCE EVEN WHEN YOU COMUNICATE WITH THEM.

Where do I start. I have been with bridgecrest since 2018. And when you ask for a Extension on your loan, omgeea!! They ask you 21 questions as to why they should give you an extension, when you qualify. Life!! That is why I need a extension!!. So much is going on in the world, and you can not get sympathy or instant help from a company that is suppose to have a good reputation. I am really trying to understand the 21 questions. And why bridgecrest make you feel like they are doing you the biggest favor in the world, when you ask for a extension!

Wow. It is BAFFLING to me how this company has so many 5 star reviews. They are a pack of leeches and bandits. No one can give you a straight answer on ANYTHING, their payment system is a joke but their “customer service” is even funnier. It’s taken MONTHS for a resolution to my account and I’ve been tossed back and forth on dates, times and answers as to when I will finally be able to leave them behind in the dust. I’ve never seen a company do their best to upset a customer. Save yourself a headache, hassle and worry. Regardless of which company you go through for a vehicle, for the love of all that is holy (and then some), AVOID BRIDGECREST AND THANK ME LATER. Check their BBB page for the full extent of how awful they are.

This company is the worst. I've been falling behind since August of 2020 and they were trying to work with me for a short while which I appreciated, but now that everything has returned to 'Normal' they have refused to work with people anymore. For the past few months I've been able to make my payments in order to avoid having my car repossessed. It's worked thus far except for this last Saturday. I made a payment and got confirmation on the 3rd in the form of am email and info on my dashboard saying the process began. Then the following day I arrived at work and 10 minutes my car was repossessed. I've been on the phone with them for 2 days now trying to fight their decision to consider it a valid repo due to the fact that all the information on my end indicates that the process did in fact start on the 3rd, but on their end it shows the 4th. With proof in hand and ready to email it to them in order to get it sorted, they dig in their heels and kept repeating that because it posted on the 4th there was nothing they could do. They kept giving specifics about times as far as login and payment that weren't accurate and went against the information I had that they refused to see. So now I'm out the money AND the car and am very much ready to take this matter to a legal rep. They are car thrives/bank robbers who don't give a damn about what's true but only what works for them.

So according to this morally distraught company they literally have no concern whether or not you have COVID-19, on your death bed, in a pandemic, they will come repo your stuff and wish you good luck getting to your next doctors appointment. I’m in complete awe, still. (I asked for one single bi-monthly payment forgiveness - until I get out of quarantine. I was quickly denied and asked for a payment, even though I’m not late yet (: ) I sure hope none of their families have to face abrupt companies like this. 1/10. Do NOT recommend. And I can almost GUARANTEE they won’t respond to this - they’ll sweep it under the rug and turn to denial.

They charge you $3 to make a phone call. Unless you want to make a payment, the phone number will hang up on you. Worst company I have ever had the misfortune to deal with. Other positive ratings must be total bull, and I assume written by employees or family members.

*Full payment made (30k)- No title released. *Customer service - unprofessional. Transfers you immediately as soon as you ask for any help. *3-5 business days to email over a document DO NOT BUY FROM CARVANA IF YOU FINANCE THROUGH BRIDGECREST. Please read background below: I had a car loan with them for 2 years. Never missed a payment. Paid off the 30k in the 2 years. 7 weeks later I have not received the lien release, title or any other paperwork from them. I called to see where it was and they said they mailed it regular mail and it has been lost. The title to my car has been lost in the mailing system. They are not willing to mail another one certified or expedited for tracking. I am highly disappointed for this lack of concern for this customer. When I try to access my account to view any documents, it says the account has been deleted.

I have been waiting for them to release and mail me the title to my car It has been a month now. Don’t use the to finance your car

Got a car through Drive Time. That process was simple. Unfortunately, the car was in a not at fault accident and deemed a total loss. Insurance was super speedy getting a payment sent out to Bridgecrest. Bridgecrest botched my account. Customer service tried saying I owed them an additional $4000, that the check from insurance didn't cover it. (it did, I will have an overpayment now) Every time I call to check status I'm told "7 business days". I want this nightmare to be over. I have no idea how it takes their accounting department so long to get the account straight. We debated going back through DriveTime/Bridgecrest again. but after this, never again will we. Do not recommend Bridgecrest at all.

I had not had my car a month. I got hurt pretty bad at work and had documentation. Im still employed I had the money to pay my payment I was 4 days late I went outside to find out my car was being taken. I called and let them know I had the money please let me pay they refused. I'm now out of a car and my money for my down payment after they take out their fees!!! Where is that customer service.

I had a great experience today with Meg Bullock. I explained to her the issues I was having and she assisted with a plan that will bring my account current. Very professional & polite. She definitely deserves a promotion. I love great customer service & that is what I received today. Thank you again Meg!!!! You were awesome!!

Very nice customer service, always there to help.

These people don't know the difference between a circle and a square. Called 8/1 for copy of financed title too register my car in a new state. After 20 days the knot is unraveled NOT by Bridgecrest and their ridiculously clueless staff but by the clerk of courts in Ohio!! Don't buy a car from Carvana. You will NEVER get information from their lienholder. Carvana is just as stupid. Their license to do business in NC has been revoked fur to title issues. I moved from NC to Ohio. They are useless!?!

Just spoke with Leah via text message and she was very helpful. Was able to get my issue taken care of and she was very thoughtful and courteous. She had my best interest in mind when problem solving my issue. Thank you Leah for all of your help!

They’re really willing to work with you. It’s super easy to get a hold of an actual person (whether you prefer email, talking on the phone, or texting them). And when life happens, they get it. Can’t really complain. And I don’t have a last name, but Leah (thanks!) was really patient and helpful during my chat requests.

I’m stuck at work and had some trouble signing into my account. I used the text service and Elizabeth was so great! She walked me through everything and helped calm the frustration of dealing with password resets, etc. So glad she was there to help! Customer Service Reps like her make the stress of dealing with loans and payment, etc so much more bearable!

I had the pleasure of working with Andrew today to get my account back on track and he was absolutely incredible. I have been off of work for six months due to a back injury and fell behind on my account. I was extremely anxious about the call because i didn’t know how it would go. I have not had customer Service like today in a long time. Most representatives get on the phone and their personality are very dry and they sound as if they don’t even want to be at work. However, Andrew was very compassionate, knowledgeable, and professional at the same time. Every question I asked him he had an answer for it. At the end of the conversation the anxiety I had before I called about my account had disappeared. Andrew, thank you for such wonderful customer service!

Caleb in text support was super awesome. I was unable to make my regular payment in time, at the bottom of your dashboard there's an option to text with live person on the spot. Within minutes Caleb responded and help me out I a few short rext messages. After verifying the account of course. He made the arrangements quickly. I'm impressed with how fast and easy the process was. I definitely recommend this! Thank you, Caleb!

This new service is awesome! I work a lot and can't always commit to a phone conversation, so this texting communication is extremely convenient for us. Caleb was so helpful and quick with responses that answered my questions completely and to the point. I hope everyone receives the level of service i did with Caleb. Thanks!

Spoke with Leah. Very polite and empathetic to my situation. Help me reolve my issue expediently. Very nice experience. I had to use the text to contact Bridgecrest cause I was at work. And it didn’t take long at all. She answered within minutes. Very good representative

I had an awesome experience through text support with Meg B. She answered my questions, gave me all the information I needed, and made the process smooth and headache free! She has amazing customer service skills! If I could rate her a 10.. I definitely would!!

Ive been a Bridgecrest customer for awhile now and I've never been treated better than I was just now by Amber. She was very polite, professional and helped in every way. I hope I talk to her next time. They are lucky to have her on the Bridgecrest team and I'm glad they do. Thanks again Amber

Very helpful chat text support! I talked with Megan who was very knowledgeable, helpful, and professional. She was able to assist me and all within a timely manner and she was very pleasant to talk to. Definitely a great representation for her company.

Most of my experiences with this company have been less than pleasant. If you do not pay your bill right on time they will call you everyday after until you do, then even when you pay your bill they will still call you to tell you there hasn't been a payment. They hassle me and my wife almost everyday with calls even after I have told them on multiple occasions that we pay on certain times every payday or if we don't pay we will catch it back up next payday. On two occasions they have double charged me and have screwed up my other bill payments with other companies and have then I been fined for being late with them or have had overdraft fees that they refuse to pay for and to get them to refund me money I've had to call them over and over and yell to make sure I'm getting my money back. To get them to do anything you have to almost scream at them or get a supervisor to write what your telling them on your account for future reference. Their computer system doesn't post your payments to the account until days later so they keep calling. Their customer service doesn't try to understand unless you make them understand, many of them are incompetent, don't know what the heck they're even telling you or you can barely hear them or understand what they say. They recite policies and don't try to be human beings speaking to other human beings. They have hassled my wife with phone calls even tho we have told them on multiple occasions when we will pay, my wife has to block their number and then they start calling her from a different number. I have been close on one occasion to report them to the Better Buisness Bureau because they didn't want to refund me my money and for their harassment. There have been a few times where some ladies and gentlemen have been extremely nice, they have explained everything to me and made it simple to understand, they took the time to care and have gone the extra mile. If I had their names I would make a recommendation for them but I don't remember them, to them I have the utmost respect and gratitude. They are the people everyone at that company should be like.

I got my car from these guys over a year ago and they have been more than helpful. I was recently going through a death in the family and fell behind and Ms.Andra was more than happy to help. She responded back fast and got me an arrangement. She was wonderful, if anyone needs help I recommend her!

Great customer service. Genevieve was amazing, she understood my situation and helped me out. Thank you! !!! 11/9- Spoke to Elizabeth today. Super helpful and answered all of questions. Wonderful, thank you Elizabeth 12\20- Sean was very helpful and understanding. He helped me out, thanks again Sean!!

Caleb provided excellent customer service through text. I wasn't able to call customer service because I'm at work, but Caleb did everything to make sure my account was taking care of. Due to hurricane Michael, I have been without power since 10/10/2018 which means I have been spending money to make sure my kids eat and they're not in the dark, so Caleb understood my situation. Again thank you so much Caleb, I really appreciate everything. GOD BLESS YOU

Bought car thru them. They turn tax paperwork in late. I get letters from state internal revenue. Forward it to carvana. And now a year later, its in collection. Own up to the mistake. Will never use carvana and bridgecrest ever!!!

Anna was amazing! Out of everyone I've ever talked to, I've had my car since November 2015... that's a lot of people. You need to give her credit for doing an amazing job! EVERYONE I talk to should have her kind of attitude towards their job! First person to actually help me instead of give me attitude bc I have questions and concerns to where my money is going. Thank you Anna for making my day better! Keep up the good customer service!

I was in a horrible accident in July that was life changing they have been nothing but wonderful with helping me and understanding my situation. I do have one negative thing that is why I am only giving 4 stars and that is a account rep name Kelly she is rude and very unprofessional and does not like to listen to the customer. But i did speak to rep name Kara this morning about my issues and she was wonderful and beyond helpful

I've had the great opportunity to speak with Caleb..and his assistant and prompt response was excellent. It would be my pleasure to always talk with him if its possible. .hes sevice is great.. Keep up the good work Mr. Caleb

I worked with Meg, and Melissa and both were amazing in assisting me, with all my questions and concerns. I'm very glad that they've came up with the text message to help their consumers. The best thing they could have possibly done! Thank you both!

WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. WAITING ON A TITLE FOR A PAID OFF VEHICLE FOR 11 MONTHS AND THEY JUST GIVE YOU THE RUN AROUND AS TO WHERE IT IS.

A lot of the representatives I have spoken with in the past have been extremely rude! Every single one! When Bridgecrest created the option to text with a representative, that was my go to in order to avoid unpleasant reps on the phone. My texting conversation with Elizabeth was a breath of fresh air. She handled my questions and concerns with such ease and professionalism. She also made sure she thoroughly explained everything I needed to know. I am confident that she would have been just as pleasant and helpful if I had actually spoken to her over the phone. Elizabeth helped me accomplish what I needed to and encouraged me to follow-up with more questions or concerns if I needed to. Thanks for such an awesome experience!

If I could assign a 0-star review I would. The customer service department is incompetent. I've had to call multiple times, with many more calls ahead I'm sure, to try and resolve a simple issue. Their staff is poorly trained on customer service, basic procedures, and have attitude problems. I've had to push and push just to verify that documents submitted weeks ago were received and that the appropriate procedures are underway. Buyer beware - find another way to finance your purchase, these people don’t deserve to handle your money.

If you are a regular person and have hardships this company will not help you. This worst customers service I have ever experience. I had a reduction in hours at my job, so I change jobs. Meanwhile, I started falling behind, and to top it off my little Brother passed away. So I call and to tell them what's going on, and I would like to request a deferment to put the amount that pass due on the back end on my loan and to change me to monthly payments, because I no longer get paid on those biweekly dates. They refused, they said they don't have a corporate office. I request not to be called during work hours, they still call me almost everyday harassing me. They want help me and am still waiting on a supervisor to call... If you fall behind I suggestions you just go a park the car back on their lot, it's not worth the aggravation. I will never get another vehicle from them and don't recommend anyone else too. Seriously considering taking a dink of my credit and taking it back. My experience was great until I needed help... Have a much better job now, so I know I can find a better car... Pray your experience is better than mines.

I had 2 bad experiences with Chris, and when I refused to deal with him further, I got Latoya. She was great! Understanding, courteous, professional, and caring. She not only noted my issues with Chris, but helped me resolve problems with my account and make arrangements to bring it current. I have been a customer of Bridgecrest for 4 years, and always had professional helpful people helping me. Latoya proves the majority of people working there really care about their customers. Thanks again Latoya!

I always have pleasant experiences with Bridgecrest. Honestly I expected the worse when I purchased my car but that hasn’t been the case. Today I was introduced to the new text option to reach customer service and the rep Savana was wonderful! Thank you again for taking the time to answer my questions and help me!

I have had a great experience so far with Bridgecrest. I recently had some financial troubles and spoke with Meg. She was awesome and extremely helpful. I was able to resolve my issue and get back on the right track with minimal effort. Meg's customer service is outstanding!

I love Bridgecrest. This was my first time buying a car and I had no credit/co-signer. They’ve been with me every step of the way, and have been patient and helpful from the time I bought my car til now. Having the ability to text an agent is brilliant and really works great for busy schedules. Genevieve was amazing via text when I needed some help figuring out how to get back on track. Times are hard, and the struggle is real but I feel comfortable, safe and informed with Bridgecrest!

I just off of a text chat with your representative, Avery. The representative was very helpful, kind and knowledgeable. I appreciate how the company works with customers to resolve issues. I am very happy with the service provided to me over the past 3 years.

I worked with Zachary to get my account straightened out after some medical issues I was undergoing affected my ability to make my payments on time and fell behind. He was kind, courteous, and understanding. He assisted me in making a payment arrangement that would get me back on track and made sure I understood the process. I am so grateful! Thank you Zachary and Bridgecrest, you have truly earned a long time customer with you great service!

Horrible!! I tried to get a email that showed I was late on a payment for October of 2019. But the refused to send one . Doesn’t make sense it is my account! It’s on MY credit report why can’t the just send a email showing I was late on October of 2019??? And no I don’t wanna talk to customer service they don’t know how to help. If someone can email me please.

Meg Bullock was the best today! She stayed answering my texts and waited patiently while I had to stand in a long line to be able to make my payment. This year has been had for me and they have been very understanding! I appreciate your kindness and always working with me 😃. I hope to be able to work with her only if I could!

One of the worst banks to work with I would think twice before getting a loan with this bank lost my $40,000 check I traded in my vehicle and then they’re calling me for the payment for three months this is going on and I keep telling them the same I’m no longer the owner I traded in the vehicle come to find out they lost the check they would like for me to send another one I’m not sure what’s the process here to get hired but obviously there’s no process they would hire just anybody in the customer service here is horrible I’m not sure who’s the manager of the CEO of this company I’m not sure how you got here

Amy was so kind. She was very patience and never one time made me feel inferior for having to contact her regarding my account and situation. She answered all my questions in a timely matter and even checked up on me when significant time passed. She wasn't pushy at all and genuinely seemed liked she enjoyed helping and speaking to me. I am not used to receiving service like this from this company. Please accommodate Amy. She is one of he few good ones you have. God bless her.

Great customer service Genevieve was awesome she had quick response when I contacted you guys by text message and all of my questions and concerns were answer leaving me very happy and satisfied. The only reason I gave 4 stars is because when a payment is late they call 5-8 times a day it only takes one call in my opinion. I understand that your trying to settle the account but geesh. But overall great customer service I would recommend to my family and friends any day.😀

Melissa was very helpful and understanding. I hit a rough patch in my life and trying very hard to make payments but bridgecrest has helped me a lot and been super patient. I appreciate the excellent service I got from her and the other agents.

Amanda A. is truly an amazing agent not only is she focused on resolution but also on customer satisfaction. Her listening skills are second to none and she makes sure that your issue no matter how great or small is handled with respect. She makes you feel like you are her only customer never rushed and extremely patient. I wanted to rate her 10 stars but was limited to only 5. She is an asset to your company in every sense of the word. Kudos to you Amanda A.

Leah was very prompt and courteous when I sent a text regarding a question about our payments. We greatly appreciated her assistance and will definitely refer people to Bridgecrest for their financing needs.

Came into unplanned financial circumstances so I needed to make a payment arrangement ASAP. Megan was very helpful! Explained my options to me and we came to an agreement that worked for perfectly for me. Great customer service!

I promise bridgecrest has been AMAZING during the pandemic! I was so behind on my rent and bills and they CARED and worked with me!! I WILL FOREVER BE THANKFUL FOR THE EMPATHY AND SUPPORT DURING THE WORST TIME OF MY LIFE! YOU GUYS ARE AMAZING!!!! I LOVE YOU!!!

Spoke with Elizabeth today. Love the texting option. She was very friendly and answered all my questions. Customer service with this company is like no other. They are understanding if you hit a snag and willing to work with you. Never talk down to me. Love them!

Terrible customer service. Wish I could return my car.

My 5 stars is for the representative Caleb. He took the time to try and figure out my account unlike others who acted like they were the collection department when calling in. I would give the company 3 stars at this point if it customer has the claim with the insurance company tied to Bridgecrest they should automatically remove payments until everything has been resolved for the car. Do better for customers!

A really big shoutout to Alyse, customer service-text option. She saved me last Friday with my account. She is very knowledgeable, explained everything to me and is very prompt! Even though she doesn’t know me she went the extra mile! It is so nice to do business with Bridgecrest and an amazing customer service representative like Alyse. This is my second loan with Bridgecrest and I will continue to do my future business here. Thank you again Alyse!

I was having a hard time making my car payments due to illness and losing my job while being very sick. I had the pleasure of speaking with a wonderful lady named Christina from Bridgecrest. She was kind and patient with me and was able to help me set up my payments through this difficult time. They are a wonderful company to do business with. If you keep in contact with them they are more than happy to help you out. I was so pleased with Christina and her professional attitude and her kindness. SHE is what customer service is all about in a world that doesn't understand what that means any longer. I appreciate it!!!!!

The person I spoke to was Caleb and he was awesome! Helped me with all my questions and offered solutions to my situation which made me a happy customer! This company needs more people like Caleb.

I have never missed a payment and I never needed to get in contact with them until these last 2 months. Every time my husband or I call them or text the they are extremely helpful. Sometimes we call customer service and sometimes we text them. They were able to work with us with the payments when we weren't able to make the full payment or needed to change the payment dates. Thank you so much!

Due to some very unlikely service thru our phones provider. Our calls get dropped all the time. The text option is amazing for us that live outside of the city. Amber was extremely patient and worked with us. Made a frustrating time we were having very pleasant and easy for us. Thank you so much Amber

I have on occasion been late with a payment, and have never encountered a problem with setting a new date to make my payment. Just today I was in contact with Avery who was outstanding in setting a new payment date for me to pay the remaining $100.00. Professional, courteous, awesome customer service.... Thank you Avery!! And thank you Bridgecrest.

Spoke with Casey. Wanted to try and give me a better option for my financial situation. He was nice. Overall regardless of what I've gone through with this company, they will work with you and find you some options to assist with getting back on track. Also spoke with a Jessica she was very informative as well

I spoke with Genevieve Today and not only did she get back to me super fast she was very professional, respectful and understanding of my situation. Bridgecrest truly cares about the people who do business with them. I feel both grateful and blessed to have came across such a wonderful finance company. Not only do they believe in second chances but they believe in me.

I had some issues and Caleb is always extremely helpful and provides a solution that fits every time! He is very good at explaining everything also. AAA+++ Service. Cannot recommend highly enough!

Bridgecrest is a great company helping people in need. I had a payment issue and they have an Avery that answers the text messages. Well I’ve never outstanding service like this in my life. Took the time to listen to my problem. I was feeling hopeless and here Avery was able to move my payment together with my next payment. Truly remarkable company and remarkable customer service from Avery. I was seriously brought to tears of relief when I found out I could have my payment moved to another date. Avery Avery Avery you are amazing and you rock. Thank you

I have been financing with Bridgecrest since December and have had no problems with them. I've had some financial problems for over a month now and am finally catching up. Caleb was a great help through the chat/text support and helped me get my payments set up again so that I can get back on track.

Scamming at the highest level. Customer service is poor.

I was beyond thankful by the employee of the name Sheena who took her time to help me out. She was beyond patience and understanding with me due to certain hurricane Irma issues i had been through. She had truly made up for my previous experience that i had. With a different employee. Which was not at all satisfying at all . Im beyond thankful for her customer service.

What can I say Bridgecrest is amazing! Through the whole car buying process and me getting in an accident which resulted in my car being totalled and me being able to a week after my accident... drive off the lot with a new car!! Bridgecrest was there every step of the way!! Thank you for your wonderful service! I just spoke to Genevieve today via text and she was great. She answered all of my questions. Bridgecrest you guys rock!

Hi my name is Laura and I received excellent customer service today from Christina! They have a texting communication that works much better with my schedule! She was awesome!!! 5 stars for her service ! Thanks Christina!

I really appreciate doing business with Bridgecrest. I spoke with Savannah and told her about a disturbing situation I was going through which was causing me to fall behind on my payments. Savannah quickly gave me a financial breakdown as to how I could bring my account back to good standings. I sincerely appreciate her professionalism and common courtesy towards my situation. Savannah really did a fantastic job. Thanks a lot Bridgecrest.

Amy was very helpful during the chat I had with her today. Awesome customer service. I spoke with Laini this afternoon. She went above and beyond to help with my account. She was very sweet and understanding.

The best customer service. Spoke with Mrs Bri and she handled everything I needed. Very polite & worked in a timely manner. I love how we can text to communicate because with hours of work sometimes phone calls aren’t always the easiest. Thank you Bri for all your help. Glad to be financing with Bridgecrest.

I've been with bridgecrest for a year and half. I've contacted bridgecrest many times and have never had a customer service agent so efficient, polite, caring and understanding as Alyse! Because of her I will recommend this company to anyone. Bridgecrest did an excellent job when they hired her!!! She made me feel comfortable and valued. Thank you again Alyse!!!!

I want to thank meg Bullock she honestly is the nicest person I have ever had to deal with there!! She was so nice and understanding of my situation!! If more people in this world treated me like she did today this world would be a better place!! You all have an amazing employee there treat her good!!!!

Bridgecrest is such an amazing company ! their customer service is definitely five stars. I was able to get my questions answered in a timely matter not have to worry so much. And be able to speak to someone who really did help. Speaking through the chat really did help versus having to wait so long just to get a representative on the phone it’s way more convenient way to get any questions or concerns answered . thank you so much Andra !!! for helping me out in every way possible im truly satisfied customer. I appreciate your time and patience with me today happy holidays and what better way then to end the new year without no worries going into the new year stress free all thanks to you!

I dealt with a sweet girl named Elizabeth. I was asking for help with paying off information and she went beyond the call. Helped with other things I forgot to do like address change etc... Very professional very kind I would Rate a 10 on her service for sure! -David and Julia Hudson

I received very good customer service from Josh on today through text messaging. He was patient, polite and answered and resolved all of my concerns accordingly. Nice job and keep up the great work 😀

Bridgecrest is by far the best loan company I have experienced. The text service that they have is very accurate and Caleb was of good assistance with helping adjust my late payment. Thank you so much

Caleb did a superior job at helping me through text by mobile he did a 10 with being the highest number you can rate someone. Very informative and detailed, magnificent personality, pleasant I must say. I love this experience brilliant ideal at Bridgecrest! Thanks a lot!!!

Hurricane Florence. You either stay or go. I left with limited funds. The suggestion to call my loan company proved very helpful. Melissa, through text messaging, walked me through the process that I'm sure will work for me. She was very kind, knowledgeable and all around awesome! Love this company and plan to do business with them like, forever!

Alyssa, my text help, was very informative, and she took time to explain my account situation to me. She quickly responded to what I needed.She answered all my questions.She gave me the best customer service ever since 2014. Now, I pray I get my payment frequency change as requested since I've been needing it since 2014. When I spoke to Makayla this week in Customer Service, she did not understand my situation & wasn't helpful.Thank God for Alyssa.

I had a situation come up that caused me to fall behind with my payments. Every rep I talked to always tried to help me. One rep Sydney would reach out to me via text which was great because my work schedule didn't really allow me to talk on my phone. She was able to help me get my past payments deferred so that I was not behind on my payments. I appreciate not only the rep but Bridgecrest for all their help. Any other company would of already repoed my car. They really treat me like a customer not just a number.

Until now, I was completely happy with this organization but I guess it was because I never needed assistance in the past, and had never dealt with their customer service department before.....if that's what you want to call it. I've had my account since February of 2016 and have always paid on time however, in the last few months I have been forced to take on an unexpected expense to care for my 90 year old mother which has placed me in a bind. I called customer service yesterday and simply asked for THIS MONTH'S (Just one month) payments to be placed at the end of my contract like most auto finance companies offer and was told no...and VERY rudely by someone I could barely understand. Because of the person's attitude and the fact that I couldn't understand her, I hung and decided to call back in the hopes of getting someone that I could understand. When I called back, I asked for a supervisor who listened and seemed to want to assist, asked me tons of questions and then said that she would need me to fax her copies of the bills that I am paying for my mother. I was blown away! First of all, its very intrusive as some of those bills have sensitive information on them that would violate my mother's privacy rights, and possibly some HIPPA rights. Second, all I'm asking for is a month so that I can get the bills straight as this was never in my budget. This is a hard time for me, not just financially...but emotionally and you have company that wants to be the JUDGE of your hardship! Never in all my years of financing cars have I come across this, but then again I've never had to use such a company before because my credit was great until my divorce. So basically, what I got from the discussion with the last person was that they DO offer it but only if THEY deem that its an issue. Oh! And because I could barely understand this last as well, I asked where she was located, and she stated that they were in the Caribbean Islands! Does ANY company employ people in the U.S. anymore????? I sincerely regret referring people to this company, but I will tell you that I WILL NEVER DO IT AGAIN and will look for options to sever my relationship with them as well.

My husband spoke with Leah and she was very friendly and willing to help him out. The service at this company is just awesome they go above and beyond and are very understanding. I have and will continue to recommend them.

I really appreciate the fact that you can text with customer service. I spoke with Caleb and he was most helpful. I am at work and unable to sit on the phone/hold for periods of time. I was able to have what I needed taken care of via text and it was wonderful.

See Bridgecrest response below for all you need to know about their customer service. I mentioned multiple times in my review that I have a physical disability that keeps me from speaking on the phone. Their answer: “Please call us if you have any further questions.” Here’s a question that you can’t seem to answer, where is my title?? Why are you committing financial fraud?? Why are you discriminating against the disabled and violating ADA?? Just sent this to Bridgecrest (will update with answer): You deleted my online account as soon as my loan was paid off, violating the terms of the digital communications agreement I signed upon accepting the loan. I have a physical disability that doesn't allow me to speak on the phone, yet you refuse to put anything in writing for me, which is a violation of the Americans with Disabilities Act. The one time I was able to get an advocate to call on my behalf, your "systems were down". My email is more secure than my phone, so your refusal to respond in writing is not only a violation of ADA, it simply defies logic. My attorney has advised me that you are required to communicate in writing given my disability. Therefore I am demanding to know the status of the title for my car, which I now own. Your refusal to provide the title constitutes financial fraud. I will be posting this communication on multiple online sources so everyone can see that Bridgecrest engages in financial fraud, as well as willful violation of ADA rights. Why would any ethical business want to treat their customers like that? Only I can access my email via two-factor identification, whereas anyone can answer my phone if I'm not around it. Therefore, email is clearly the more secure form of communication, and obviously my preferred method due to my disability. Why would you discrimination against the disabled?? All I want is my title. Why would an ethical business shy away from such an easy, legitimate request? Well, the internet will be waiting for an answer.... Unbelievably bad experience with Bridgecrest! Bought a car from Carvana, paid it off early, didn’t get my title. Sent an email asking for my title, they said they couldn’t discuss that over email even though a password is required to access my email. They wanted me to call, which I physically cannot do, and advised them so. They proceeded to call me and leave a message, knowing I’m physically incapable of speaking to them on the phone! They also had no problem leaving a message about my title, even though voicemail requires no password. Seems very fishy that they won’t do anything in writing. Long story short, I feel as though Bridgecrest is committing fraud by retaining the title that is now mine. I think this because as soon as the car was paid off, they closed my online account so I had no access to electronic records! Now I have no way of validating anything except for the original loan agreement and the bank withdrawals to prove full payment. Needless to say, I have to ask for assistance this weekend to start shopping attorneys. Bridgecrest took my money, kept the title to my car, and then deleted any historical record they could. Don’t use Bridgecrest, and don’t use Carvana if your loan is through Bridgecrest!

The 5 star rating is only for Brigette Miller, Loam Adviser . We have been customers for over five years and never had anyone that took the time to talk to us like she did. If all of the customer service staff were as good at their job as she is, we would be a lot happier with our overall experience

I would like to take the time and say thank you so very much to Amber with the text/customer service dept. She was very patient, understanding and took the time needed to help me with my situation. Thanks Amber and as I said before you are AWESOME!

Today I spoke with Elizabeth over the Bridgecrest texting app. She was so nice and helpful and I felt even though we where texting, which can get very confusing she stayed engaged in the conversation and was able to help me get what I needed accomplished. Thank you Elizabeth and thank you Bridgecrest for coming up with the texting idea since more people feel better texting than speaking over the phone these days:)

I had an unexpected family emergency and a mix up in payroll all in the same week. That put me in a super scary financial situation. I spent the morning chatting with Caleb who helped put me at ease and gave me a payment extension until everything gets cleared up. Now I can rest easy while I focus on helping my daughter recover from surgery. Thanks again Caleb.

Amy is super nice and willing to help. The other lady just rushed me off the phone, stating the center was closing in 15 minutes. So she didn't help me as much, but Amy was really nice and took care of my payment arrangement and told me how to get my account up to current again.

Needed help during this pandemic , they did not care and would not help with solutions. Just wanted personal info updated. I will not use them again. Better off with a loan shark.

I was concerned when I had seen that my automatic payment had not been posted yet. I used their text feature to contact a representative to ensure everything with my account was ok. Amanda was very prompt and curtious to me. She assured me my account was current and that all was well. Thank you Amanda for your help! You are awesome!

Elizabeth was outstanding. She helped me get a payment arrangement set up when I had to get some emergency dental work done. She showed compassion and provided excellent customer service. Thanks Elizabeth. And Bridgecrest.

The customer service is excellent! They have worked with me through all the hard times I've had this year. With my car accident and not being able to make full payments on time thereafter, due to injuries they stuck by my side and helped with payment arrangements and let me keep my car. They also approved me for differment on my loan to put past due balances at the end of the note!:) now I don't have to stress about paying the past due balance at once!:) I can now continue with my regular note with out having to worry about losing my car!:)

This company has been wonderful during my time of hardship and my vehicle is as awesome as it was when I got it!!! Thank you so much for being compassionate and empathetic during my time of need. This company rocks as long as you PAY YOUR BILLS WHEN YOU SAY!!! They will work with you through it all!

My experience with BridgeCrest has been awesome! I fell behind on payments and reached out to BridgeCrest via text msg and spoke with a Ms. Melissa who showed empathy and helped me set up a payment arrangement. I'm so grateful that they are patient and willing to help as long as you keep in contact they will help you out!

My experience today with Andra was great. She answered all my questions and she wasn't pressuring. She was really working at my best interest. I really appreciate her today, and I hope to get her again as a rep!