Black Hills Federal Credit Union W 41st St, Sioux Falls

The location on 41st kept me on hold for 20 minutes which took me close to closing... so of course my transaction was delayed until the next day. Things like this impact those of us that live paycheck to paycheck do better. I'll be taking my business elsewhere.

If I could give 0 starts I would! Do not ever work with them, especially when it comes to mortgages. We opened a HELOC with them 2yrs ago and it was a disaster from the start. It took almost 60 days to close on that when we were on a timeline for the money and we started the process as soon as we knew the amount we needed, which was almost 3 months prior to needing it. They forgot to have us sign something and wouldn’t email to us, luckily one of the employees lived near us so stopped at our house to sign it. Now a month and a half later after refinancing our house, the HELOC still hasn’t closed and the lien hasn’t been released! I have contacted them 3 times now about this! The first after I noticed the loan wasn’t paid off, come to find out the put they check from the title company into the savings account and placed a hold on it! You do not place a hold on a check from a title company! I was also assured at this time the loan would be closed and the lien would be released. Then I contacted them again a couple weeks later stating the loan was still showing on my credit report, was told again it would get closed. Finally today I called the register of deeds myself to figure this mess out, they still haven’t received anything! If I were to try to sell my house right now, it would be an absolute mess!! I will never recommend them or do business with them again!

I needed a unique loan for the purchase of my home and ERIC ANDERSON from BHFCU not only helped me but made it quick, easy and seamless. I truly appreciate his professionalism and attention to detail. I intend to be a customer for life! Thanks Eric!

This is a truly great place to bank and I absolutely love doing business with them. The staff is friendly, And there is no waiting and no hassles. I would highly recommend that anybody become a member and start banking here.

Horrible customer service. Went through atm and it gave me a 100 bill (they charge a $2fee for any ATM transaction) Went inside to get change because no one takes a 100 bill. They said they don't give out change because of money laundering. This was the manager talking. Obviously the manager has no idea what money laundering is when it is an excat change transaction. The world will be a better place when financial institutions like this are out of business and the managers are fired.

I have used several of the locations and every person from the entrance to the loan officers is first class and do a great job . They know my name and help me feel welcome at all times !! 5 stars in my book and the internet banking is superb and second to none .

My wife and I have been with BHFCU for sometime now. I must say their customer service has gotten terrible. Their loan officers are absolutely rude and have no clue what they are talking about. Will definitely be taking our business elsewhere.

Not a bad bank but definitely not on a personal or face to name bank. Almost getting as bad as the big banks. Even starting to out holds on deposits like the big banks.