Bethpage Federal Credit Union S Oyster Bay Rd, Bethpage

I spoke with a manager today who was 100% inappropriate! I moved out of State, & he decided to close out my accounts without my permission after we spoke out of spite because I told him how unacceptable his behavior was. Find a different Credit Union to trust with your money!

RUN FROM THIS INSTITUTION! BFCU does not care how much of your time they waste. Cust Svce just transferred me 5 times. All five reps couldnt help me transfer money from my BFCU business checking to my BFCU personal checking. Most of the customer service reps sound so far away or muffled that you cant hear them anyway. I gave up talking to anyone live, and tried the TelService. After entering my SS# and pin, it started listing account numbers I don't own for me to transfer money into and out of. Using the BFCU credit card is a nightmare too. They never send a statement on time (or at all, some months) so you have to track them down each month to find out how much to pay. I am currently seeking a new credit union to put all my money and just canceled my credit card with them.

Closing Accounts ! KEEP your Free Mask and I'll take my money to a Bank not trying to Enforce a BS Mask Mandate !

Possibly one of the worst customer service experiences, ever. Applied for a re-finance in June of 2020 and fast forward to December of 2020 with no progress. During that time I've asked for updates -- no response from the processing company, the banker who filed my loan, the branch manager but only to receive a random email to file the same documents which I've shared several times already. I've left off many many details. As a customer who has taken out several mortgages across several banks this was the first time I felt where the bank honestly didn't care about me. Think twice about bringing any money here, or taking a loan from this bank -- it plain out stinks.

I will no longer be using bethpage for loans. We got a car loan from bethpage and it has been nothing but a nightmare. When you call customer service number nobody will help you. They use covid as an excuse that they are slow but are constantly sending threatening letters for paperwork that has already been submitted

Bought out my lease with them and it has been a headache getting the title from their titles department/lease dept. Called multiple times been transferred and bounced around told they are taking care of it. 4 months later I still have no title and now I'm getting letters from Bethpage that I need get the documents together to perfect the lien. All that is missing is the title which I still do not have. I even went to the DMV and wasted my time as they said all that is missing is the title. When I call they only have a record of one of my phone calls when in fact I have called 8 times since January to May. So very incompetent and frustrating I will never take out any loan with them again. RUN from this place they clearly do not get things done here.

This bank is pretty much trash, most of the people who work here can’t get hired at a real bank. If you ever get fraudulent charges, they will take the criminals side. This place is worse than Biden.

The new automated phone system is stupid and confusing. Whose horrible idea was this? There was nothing wrong with the old system. There is a delay in the information relay which can be very misleading with regard to balances.

Absolutely horrible customer service and specifically the mortgage department. Learned they outsourced to a company in Maryland that is incompetent at best. They don't care about the customer, communication and actually took money from me that I am still fuming about. Took 5 months to do a refi and I could have bought my mortgage outright. They make everything difficult in the portal as well. As a result I have pulled all of my investments out of the bank which included CDs and youth savings amongst other accounts. Other than using for a good rate, I would strongly suggest banking elsewhere. Such a shame.

Just like many relationships, it was good while it lasted, the break-up was quick, but not damaging.